Graphics card is not working

  Product Model:   G2H02PA   Product Name:   HP Pavilion 15-n260tx Notebook PC   Product Serial Number:  [edited Serial Number by Moderator] 
My laptops graphic card is not working

Hey BCU,
Can you please tell me what operating system you are using? To see which version of Windows you are using click here: Which Windows operating system am I running?
Open Device Manager and click View at the top and then click Show hidden devices. Expand Display adapters and Other devices. Tell me if you can see both graphics cards, if one is missing, or if you have a generic Display adapter listed in Other devices.
You may also need to update the BIOS and chipset drivers for your notebook. You can find them here: HP Pavilion 15-n260tx Notebook PC Drivers.
If this does not work I would suggest a system restore to when it was working properly. You can do this by repeatedly tapping the F11 key while your notebook boots to access the Recovery Manager. Once in there choose system restore and choose a restore date as close to today but still before the issue started.
If that does not work I would suggest a system recovery back to the original factory condition. You can also do this with the F11 boot method.
If that does not work, I would suggest calling HP Phone Support for service options. You can contact HP Technical Support at 1-800-474-6836 in North America. For all other regions click here.
Let me know if this works!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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