Graphics driver re-installed and still not working.
I have Windows 7, 64-bit. My graphics have been crashing, and I get the message that the display driver has recovered. This happens with both 360 photo views, Google Earth and various videos. I did the latest driver update. Chkdsk /r found no problems. HP Support Assistant found no problems. HP SupportSolutionsFramewro
I uninstalled the driver, and when I rebooted, my computer automatically re-installed it before I go to to the HP website and re-download the specific driver: AMD Radeon HD 6450.
Just now, not only did I get the message while watching a video that the display driver had recovered, the screen went black for the 1st time and automatically rebooted to the page asking if I wanted to start Windows normally. It also gave the message that Windows stopped working unexpectedly and had recovered.
What is my next step in problem-solving? My computer is no longer under warranty.
More details about my computer
Component Details Subscore Base score Processor Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz 7.4 5.1 Determined by lowest subscore Memory (RAM) 6.00 GB 7.4 Graphics AMD RADEON HD 6450 5.1 Gaming graphics 2810 MB Total available graphics memory 6.3 Primary hard disk 862GB Free (919GB Total) 5.9 Windows 7 Home Premium
System
Manufacturer Hewlett-Packard Model s5-1160 Total amount of system memory 6.00 GB RAM System type 64-bit operating system Number of processor cores 4 Storage
Total size of hard disk(s) 1397 GB Disk partition (C 862 GB Free (919 GB Total) Disk partition (D 1 GB Free (12 GB Total) Media drive (E CD/DVD Disk partition (H 258 GB Free (466 GB Total) Graphics
Display adapter type AMD RADEON HD 6450 Total available graphics memory 2810 MB Dedicated graphics memory 512 MB Dedicated system memory 0 MB Shared system memory 2298 MB Display adapter driver version 8.851.0.0 Primary monitor resolution 1920x1080 DirectX version DirectX 10 Network
Network Adapter Realtek PCIe GBE Family Controller Network Adapter 802.11n Wireless LAN Card Network Adapter Microsoft Virtual WiFi Miniport Adapter Notes
Thank you for your consideration
This question was solved.
View Solution.
DUS21, welcome to the forum.
The first thing that I suggest is running your antivirus program to assure that there are no viruses. If there are none, you should backup your personal data and do a System Recovery. When a computer begins having problems, it is normally due to a glitch. The best way to solve the problem is by doing a System Recovery. This returns your computer to its original configuration. It will run much faster after it is complete. I do one at least once per year. I like the feel of a new computer without problems.
Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
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**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
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