Graphics Error AMD Radeon HD 7640G/7670M Dual GPU

HI,
I am facing a problem with my HP Pavilion g6-2301ax Notebook PC with AMD Radeon HD 7640G/7670M Dual GPU (2 GB DDR3 dedicated) with Windows 8 64-bit. I haven't made any changes to the hardware/software nor have I connected any new hardwares.
I cannot watch Videos no matter what program I use, be it VLC, Media Player, etc. The programs simply crashes. It takes quite a considerable time to boot and Restart/Shut-Down, than before. Here's a screenshot of the error message...
Also, the AMD Catalyst Control Centre keeps crashing...
Before, the Graphics Control Interface was totally different. The so called "Hydra Grid" wasn't there. The Control Menu had more options and the ability to customise. Since, it is a Dual GPU, there was an option whether to choose both or just one. This problem started like 2-3 days back.
I am really really frustrated. Because of this, my work is getting hampered a lot. Also, it doesn't read an external Hard Drive which has USB 3.0, even though the "safely remove icon" is shown at the task bar. And now, because of this I can't even Back-up my files on to the external hard drive in order to Recover or Restore it to Factory Settings.
Somebody help me.
Warm Regards,
Zamyang.

Hi @cheemsay ,
Welcome to the HP Forums!
It is a dynamite place to find answers and ideas!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that you are unable to play videos regardless of what player you try. You have not made any physical changes to your notebook or added any external hardware.
When you connected your External drive you get the safely remove icon but does not install the drive.
If you look in device manager does the external drive have any bangs or error on it. Have you checked the manufacturers site for a driver for it?
If you check disk management does it have a drive letter assigned to it?
Here is a link to
Testing for Hardware Failures (Windows 8) that may to determine the cause.
You state this happened only 2 -3 days ago and you cannot do a restore as the external is not being seen correctly but you should be able to do a recovery back to factory.
Do you know in updates were automatically installed?
Here is a link to Performing an HP system recovery (Windows 8) that will guide you through the recovery process.
I hope this helps!
Sparkles1
I work on behalf of HP
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AMD Radeon HD 8650G + 8750M Dual Graphics and lower WEI score... and keyboard "softness"

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Hello I just purchased this machine. Given are the basic specs. Why would the AMD Radeon HD 8650G + 8750M Dual Graphics score a 5.9 on the WEI when my two year old hp with an A8-3500 with the 6620G + 6750M scored a 6.5.. I am wondering if this new machine is actually graphically slower. Any Advice?
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Are you comparing WEI scores from the same OS??? That is Windows 7 to Windows 7... Windows 8 to Window 8... or Windows 8 to Window 7???
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Please send KUDOS
Frank
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This is a user supported forum. I am a volunteer and I don't work for HP.
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Hi @Fodi
Welcome to the HP Support Forums!
Ok, I understand that you are trying to install drivers for your graphics adapter and the one built in to your cpu.
In reality you do not need to install the separate drivers. It is covered by the main driver for your graphics adapter when there is both an integrated and discrete gpu.
As to the Error 43 - please see this page: Expand Code 43: Windows has stopped this device because it has reported problems
Since you have tried several times you may need to remove both drivers and restart the system and let the os find the built-in graphics, before installing the driver for the AMD device.
All the various drivers for this notebook that have been HP customized can be found here:
HP Pavilion Notebook - 15-p259ng - Software & Drivers
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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IMac 27" 2011 with Dead Graphic Card AMD Radeon HD 6970M

Hello
I'm from Thailand and my iMac 27" mid-2011 model is malfunctioning. I have windows 7 installed and I can use it only on safemode or when I disable the graphic card AMD Radeon HD 6970M. Updating the driver won't help at all.
I talked to the local iservice and he says it will cost me $570 just to replace this card. I find it very expensive.
Now I have learned that there is this replacement program http://support.apple.com/kb/TS5167 for the graphic card issue. I'd like to know if I am part of this. I'm not sure if I'm under any service coverage since it's been after many years of purchase.

You should be covered - usually replacement programs last for 3 years from the latest date of consumer purchase (when apple discontinues the model). This is typical, but by no means concrete as I have nothing to do with Apple or its replacement policies. Your model also meets those specifications. Since the replacement program is stated as wordwide, it should also be applicable in your country.

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THank you very much, I I have a ton of Adobe programs on my mac and i think a Cuda driver update was installed with it, it just popped up the other day in my system settings and is asking to upgrade my graphics card, but i don't have the same card as this update... so i thought i would double check! thank you again.

Problem in Graphic Driver AMD Radeon HD 7670M

Hi Guys ,
i'm new Here ,i had Hp Pavilion G6 2332se ,it has AMD Radeon HD 7670M ,i tried to update it but this was the result
please help me ,how to solve this problem ?

Hi @AhmedZizo ,
Welcome to the HP Forums!
It is a dynamite place to find answers and suggestions!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that you are having a difficulty installing an AMD driver as you have switchable graphics.
You provided your model but when I checked the specification page it came with Free Dos. What Operating System are your running?
Here are two documents to assist you with this difficulty.
Overview of Switchable Graphics or Dual GPUs
HP Notebook PCs - Switchable Graphics on Notebooks Configured with Intel and ATI GPUs
I am unsure of where you obtained the driver update, but you should only use the recommended ones from HP .
Here is a link to the HP Pavilion g6-2332se Notebook PC Drivers. You will need to select the correct Operating System and follow the prompts to display all the recommended drivers for you.
You may also consider contacting HP support for further assistance.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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I can't update my Graphic Card AMD Radeon HD 7670M

Hi Guys ,
i'm new Here ,i have Hp Pavilion G6 2332se ,it has AMD Radeon HD 7670M ,i tried to update it but it makes intel hd graphics 4000 not defined ,and this is the result when i update the card

Hi @AhmedZizo
Welcome to the HP Support Forums!
I understand that you are having trouble after trying to update your video driver for the AMD Radeon 7670M. I am happy to assist you with this. Firstly can you verify the full product number for your notebook, for some reason I did not see that version on the list when I looked for it. Also the operating system in use would be helpful. Please read the following documents if you need help in finding those.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
Once I have that I can find the correct driver page for you.
You can check out this page as an FYI.
Switchable Graphics on Notebooks Configured with Intel and ATI GPUs
Another choice would be to try to either reload your old drivers from the recovery partition, or try a system restore in the hopes that may be all that is necessary. If you use the System Recovery option just be sure you are only choosing to reload drivers. A full recovery would reimage your hard drive. Just in case you may wish to back up any data on your notebook first.
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Using Microsoft System Restore (Windows 7)
Performing an HP System Recovery (Windows 8)
Troubleshooting HP System Recovery Problems (Windows 8)
Performing an HP System Recovery (Windows 7)
Troubleshooting HP System Recovery Problems (Windows 7)
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

I recently downloaded the updated itunes and not everything shows up. My operating systems is Windows 7 and graphics is AMD Radeon 6530D. Is there a fix for this?

I recently downloaded Itunes and it does not display correctly. I have an AMD Radeon 6530D graphics card with Windows 7. Is there a fix for this?

Hi McNinch9573,
Welcome to the Support Communities! Are you asking about the iTunes Movie Trailers? Are you able to play any of the trailers on this site?
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Installing QuickTime Player 7 - Apple Support
http://support.apple.com/en-is/HT201288
If you work with older media types or have a legacy media workflow, then you can install the QuickTime Player 7 application on Mac OS X Snow Leopard and later.
Compatibility
OS X includes QuickTime Player (version 10.x) which handles most media playback needs. Only Install QuickTime Player 7 if you work with older media types, have legacy workflows that are not supported by the newer QuickTime Player application, or need to use your QuickTime 7 Pro registration key.
QuickTime Player 7 version 7.6.6 works with the following OS X releases:
Snow Leopard
Lion
Mountain Lion
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Installing QuickTime Player 7
Choose your OS X version from the list below for information on how to install QuickTime Player 7.
Lion, Mountain Lion or Mavericks
Download QuickTime Player 7 from here.
Double-click "QuickTimePlayer7.6.6_SnowLeopard".
Note: This download is compatible with Mac OS X v10.6 or later.
QuickTime Player 7 will be installed in your Utilities folder.
I hope this information helps ....
- Judy

HT203254 Macbook pro 15. Intel HD Graphics 3000/ AMD Radeon HD 6490M. Screen seems 'solarized'/pixellated at startup. disappears after 30 minutes. Any idea of cause and cure?

New Machine in Mar 2011. OS version 10.6.8
All software updates installed via Automatic update.
Screen has a 'solarized' look on start up, which disappears after about 30 mins, suggesting a 'warm up' issue?
Am aware of Nvidia issues with Macbook pro but this machine has the following graphics/display on logic board.
Does anyone have a view on this matter and a way of resolving it? Still under extended warranty.
Chipset Model:          AMD Radeon HD 6490M
Type:          GPU
Bus:          PCIe
PCIe Lane Width:          x8
VRAM (Total):          256 MB
Vendor:          ATI (0x1002)
Device ID:          0x6760
Revision ID:          0x0000
ROM Revision:          113-C0170H-521
gMux Version:          1.9.23
EFI Driver Version:          01.00.521
Displays:
Color LCD:
Resolution:          1680 x 1050
Pixel Depth:          32-Bit Color (ARGB8888)
Main Display:          Yes
Mirror:          Off
Online:          Yes
Built-In:          Yes
Intel HD Graphics 3000:
Chipset Model:          Intel HD Graphics 3000
Type:          GPU
Bus:          Built-In
VRAM (Total):          384 MB
Vendor:          Intel (0x8086)
Device ID:          0x0116
Revision ID:          0x0009
gMux Version:          1.9.23

You said the magic words: Still under extended warranty. Take it in for evaluation and repair. That is not a normal situation. The display should not have to 'warm up'.
Ciao.

Graphical glitch AMD radeon 6490 Macbook pro 15" 2.0 i7 quadcore

I have graphical glitch that seems to happen every once in a while. its like the screen gets a line draw in the middle of it when i move the cursor up or down or when i make the dock reappear or when i move the pages on safari or any other app.

I'm still reluctant to give up on that bricked machine... Since it is able to display part of the boot up messages of the arch install cd and the previously working installation showed everything until loading of the virtual console (at least that's what I believe it did when the screen went black), it looks to me that the problem lies in initializing a different graphical output. That would also explain why I was able to initialize X only with the fbdev driver... and the screen didn't flicker during boot-up when I did radeon.modeset=0 so I assume it stayed on framebuffer mode all along.
Does anyone know of a boot medium that boots into framebuffer video mode even though a GPU is present? All I'd need is a bash or similar shell. I can load into the UEFI shell with arch install CD, but I'm not familiar with that shell and it follows a different syntax than I am used to, as it is designed for an entirely different purpose. If anyone knows a boot medium that does not try to pipe the graphical output through the gpu (or the integrated i915 graphics). Must be something like this around?
Last edited by halogene (2013-05-31 08:16:13)

Is it possible to crossfire intel HD graphics with amd radeon?

Hi,
I installed Win 8.1 on my Lenovo G510, after installing drivers i noticed that there are 2 graphic cards in the "Device Manager" (see below). I want to know is it possible to crossfire these 2 cards, if yes, how? And if no, do I need to uninstall my intel HD driver?
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Hello zaiplanet
As I understand it you need your graphics drivers for your HP ENVY Ultrabook 4 - 1114tx. I am linking you here to your drivers for Windows 8 64-bit. I would suggest that you start with the Chipset drivers and ensure that ALL the drivers and software is up to date.
I hope this helps resolve your Switchable Graphics issue. Thank you for posting your issue on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Upgrading My AMD Radeon HD 7670M (1 GB DDR3 dedicated)

Hi,
My Laptop is HP Pavilion g4-2049tx Notebook PC
Specs: http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&docname=c03548502
I bought this for gaming. Most of the recent games struggle to play in laptop even in high performance mode. so i decided to upgrade RAM by myself. Initially it was 4GB and now i have upgraded it to 6GB. Still now it struggles to play. The final option that i have left is to upgrade the graphic processor AMD Radeon HD 7670M (1 GB DDR3 dedicated) in my laptop. I want to do it by myself.
Can you suggest me which graphic processor should i buy and how to upgrade it by myself ?
Thanks.
P. S.
It would be very helpful if i could the help links.

Kanmani
You can't do that in your laptop. The system board is unique to your model specs.
Manual: http://h10032.www1.hp.com/ctg/Manual/c03345638.pdf - Page 17.
Better go by suggestions from banhien.
Regards
Visruth
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Cant find driver for graphics AMD Radeon 6600M and 6700M series / Intel(R) Graphics 3000

my graphic drivers doesnt work so my screen in stretched and wide then the usual. My hp assitant recommades the following two graphics drivers
AMD Radeon 6600M and 6700M series
version: 14.501.1003.0
Intel(R) Graphics 3000
version: 9.17.10.2932
cant any one help me reconfiguer my screen
HP Envy 14

Hi:
What is the full model number of your Envy 14 notebook and what operating system are you running on it?

Where do i find the update driver to my amd radeon r5 graphics card?

I am trying to install all the updates to my computer and windows update likes to install a bad driver to my graphics card. whenever it installs it leaves the display black and cant see anything. can any one help me in finding the right driver?
Graphics Card: AMD Radeon R5 Graphics

You can manually install the drivers from AMD's website here:http://www.amd.com/en-us/products/graphics/desktop/r5#
Or you can install AMD's Catalyst Software which will scan your system and automatically install and update drivers here:
http://www.amd.com/en-us/innovations/software-technologies/catalyst

Horrible experience upgrading AMD Radeon drivers

I have a 1-month old HP p7-1418 running Win8.
IE10 has never worked well on this system. (I don't use IE as my browser but am required to test things in IE for work.) For example, some pages only load as blank pages, like wordpress.org. No fiddling in IE10 fixes the problem.
In the MS TechNet support forum, it was recommended that I upgrade my GPU drivers. My original drivers were (dated July 4, 2012):
AMD Radeon HD 7450
AMD Radeon HD 7450D + 7450 Dual Graphics
I made the HUGE mistake of running Windows Update to update the drivers. (I thought I was doing the right thing!) WU tried to install drivers dated Sept 19, 2012 and the result was that I had no display.
I could not roll back the drivers (button greyed out) and system restore also did not roll them back.
My next mistake was downloading drivers from the AMD site. (Again, I thought I was doing the right thing!):
http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx
The install failed with the error, "failed to load detection engine." (I manually removed drivers and AMD/ATI software beforehand, and with the software uninstall I was also greeted by that same error.)
I managed to manually remove the Sept drivers and restore the drivers from July. However, the driver names are now slightly different:
AMD Radeon HD 7540
AMD Radeon HD 7540D
In an AMD forum, it was suggested that this is a "uncommon and strange config" and that I should "expect trouble again." Indeed a Google search for "AMD Radeon HD 7450D + 7450 Dual Graphics" generates ONE result. Yikes.
The end result is that I *think* I'm back to where I started, including the remaining issues with IE10.
I noticed that the HP site has a different recommended driver for my system, not the version on the AMD site, but this one: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=cp-113963-1&cc=us&dlc=en&lc=en...
Does that seem correct?
I'm extremely uneasy about upgrading the AMD drivers since it cost me 7 hours of work yesterday to get my display back after that fiasco.
Any ideas about whether or not a driver update would actually fix the IE10 problems on this computer? Any reassurances from HP that running this driver update would actually work and not bork my system again? Do I have more headaches to look forward to thanks to this "uncommon and strange config"?
Thanks in advance!

Hi:
My understanding is that the video card in your model is specifically made for HP, and only the HP drivers from your PC's support and driver page will work on that card.
If HP provides no updates there, you are unfortunately stuck with the status quo.
Others have had this problem on other consumer and business models with that card.
Currently, there is a graphics card update on your PC's support and driver page dated January 3, 2013.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=cp-113963-1&cc=us&dlc=en&lc=en...=
That would be the only driver you can try. Whether or not it fixes the issue you are experiencing, I cannot say.
The notes state it fixes a blue screen error.

Graphics Error AMD Radeon HD 7640G/7670M Dual GPU

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