Graphite 1500 Phone / Answer Machine issue

Hi,
Don't know if anyone can help with this please....we had issues with our original graphite machine as it wouldn't record. Having gone through BT support etc they advised us to take it back to the shop and exchange it. We did this, but now the replacement doesn't work properly either, as it doesn't record all of the message - eg you often miss the person's number or something as it does not record the last few seconds of the call. Does anyone have any suggestions please? It's rather frustrating!
Thanks in advance.

Aaargh!  Tried the "recording my own message" suggestion.  No good!
Is it worth trying to go directly to the manufacturer?  I am really annoyed about this problem and the fact that it's such a common issue.  Can't BT help the customers that have invested in these telephones?  I have 3 phones and the main base, so it wasn't the cheapest option to purchase at the time.  However, I thought I'd be safe with such a well known company!  Pleeeeeeeeeeeeeeeeeease help!

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