Graphite 2500 - can't get it to work aaargh - what...

Just purchased a brand new Graphite 2500 - plugged it in for 24 hrs, connected it up using the cabeling supplied but can't get a dial tone in or out. Phone says 'no line' on it. Have unplugged and re-plugged in, checked, double checked and tripple checked that all cables are plugged in correctly.
Any clues?
Help and assistance greatly appreciated!

Some clue may be here http://forums.moneysavingexpert.com/showthread.php?t=3591869
It does appear that cable pinouts may be different for a phone and a base unit. If you had another base unit cable, that may work.
It may be simpler to get the unit exchanged as faulty. Is it possible to mix up the power and phone cables by mistake?
Sometimes they both use the same type of RJ11 plug.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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