Gray screen of doom

This question pertains to my wife's Mac Mini.
I'm not sure of the cause, but I suspect this issue may somehow be related to her iPod shuffle.
I get a blank gray screen at power-on. No "radar" progress indicator, nothing. It will sit like this indefinitely. I have tried the PMU reset. That worked once, but it is not working now. I've tried booting into safe mode, and booting into single-user mode. No dice.
Right now, the machine is an elegant brick.
thanks in advance.

Try things in Mac101 (no offense) and Apple doc.#106464 for your startup issue.
Also, try using Disk Utility to repair your startup disk (hard drive) as shown in Dr.Smokes Resolving Disk, Permission, and Cache Corruption.
Cheers!
DALE

Similar Messages

  • Restarting: gray screen of doom

    Having problems restarting - we set up one of our new Intel Mac Pros four days ago and this has happened once a day since then. A gray Apple logo first appears then a dark gray screen comes down from the top with a message "You need to restart your computer....." This has happened when waking the computer, a forced restart & restarting from the Apple menu. This screen keeps showing up after repeated restarts - finally did a soft restart, ran disk first-aid (no problems), then restarted again from the Apple menu, which did the trick. BUT...this is time consuming. Is it the computer or is there something we need to be doing differently?
    Also, I've been installing Adobe software: InDesign 2.0 & Photoshop 7.0 are working fine (I know they're 4 years old, but hoping to get by until Adobe comes out with native versions for the Intel Macs). However, Illustrator 10 will not install at all - something about Vise(?) quitting. Tried it four times & this just keeps happening. Acrobat 5 won't install because "there must be a system folder"....what does that mean? I can find a system folder, why can't the Acrobat Installer? I admit that installing software is something I don't have a lot of experience with. Is there something I'm missing here?
    Any help would be greatly appreciated....Thanks
    Intel Mac Pro   Mac OS X (10.4.7)  

    1. You wrote: "A gray Apple logo first appears then a dark gray screen comes down from the top with a message "You need to restart your computer....." This has happened when waking the computer, a forced restart & restarting from the Apple menu. "You are describing the following message:
    That indicates a kernel panic.
    See my "Resolving Kernel Panics" FAQ. This FAQ includes step-by-step instructions for identifying and resolving some of the most common causes of kernel panics. The FAQ is a roadmap: start at the beginning and work systematically through the end, i.e. the "If all else fails..." section.
    2. You wrote: "Acrobat 5 won't install because "there must be a system folder"....what does that mean?"If memory serves, Acroabt 5 was designed for Mac OS 9 and requires Classic. If that's the case, then it won't run on an Intel-based Mac as Classic/Mac OS 9 do not run on Intel-based Macs. Update to Acroabt 7: its much improved. Note that Adobe plans to release the next update for Acrobat sometime this fall. It will be a Universal Binary.
    3. You wrote: "However, Illustrator 10 will not install at all - something about Vise(?) quitting"It is referring to the the Vise Installer from MindVision. Apparently, Adobe uses that to install Illustrator 10. The version of Vise in question may not be Rosetta-compatible. As to these Illustrator 10 issues, try the Adobe Support site or the Adobe Discussions.
    Good luck!
    Dr. Smoke
    Author: Troubleshooting Mac® OS X
    Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
    I may receive some form of compensation, financial or otherwise, from my recommendation or link.

  • Gray Screen of Doom after restoring from TM backup . . .

    OK here's what happened:
    I tried installing Vista (32bit and home edition) via boot camp but it asked me to repartition my Mac HD *because some files could not be moved* to a single osx journal.
    So I used TM to backup my system before popping in the Snow Leopard installation DVD and formatting + reinstalling OSX. After I got my re-installed system up and going, I popped in the Vista CD again and successfuly installed Windows.
    Then, I jumped back on my mac to restore it from a backup (around 250 GB backup); so I rebooted from the OSX DVD again, and selected restore from backup via TM. All was going well, and I left it on overnight while it restored (About 6 hours) . . .
    When I checked this morning, my iMac had fallen asleep, so I nudged it awake and found that the restore had been successful and that I needed to restart. Hence, I did.
    Upon system restart, the apple logo of course popped out and things were looking well, when suddenly that grey box containing international messages of having to hold down the power button popped out. I did, and the same thing happened when I rebooted. Again and again and again.
    So I booted it from Windows now, and making this post.
    Things I've tried:
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    Things I've got in my mind to try:
    -Re-restore from the Backup via the OSX DVD again, this time sticking around to restart it upon finish without too much delay (even though I"m not sure if that has anything to do with it)
    -Re-install OSX via DVD, and then try restoring.
    I will update this when I try these; but in the meantime, I was hoping someone had an easier solution that doesn't require too much time consumption.
    -Jason

    banditcloud wrote:
    Upon system restart, the apple logo of course popped out and things were looking well, when suddenly that grey box containing international messages of having to hold down the power button popped out.
    That's a *kernel panic.*
    They are usually caused by hardware problems, but can be software.
    Disconnect all peripherals, except keyboard and mouse. Reconnect one at a time to see if you can find the culprit.
    If that's no help, run the Apple Hardware Test, from the separate disc that came with your Mac.
    more kernel panic info:
    http://support.apple.com/kb/HT1392
    http://www.index-site.com/kernelpanic.html
    http://www.thexlab.com/faqs/kernelpanics.html

  • Grey Screen of Doom

    I've just been through a diagnostic saga, and I hope this might be useful to someone else.
    Situation
    Recently my Mac Pro refused to boot. It chimed, but I could do nothing to persuade it past the beyond the grey (gray) screen of doom. I tried booting into safe mode with shift, single-user mode with command-S, verbose mode with command-V, target disk mode with T. I tried holding option to select one of my other boot drives. Nothing. I couldn't start from a disk, either with C or D (hardware test). I reset the PRAM and NVRAM – no change. I disconnected all peripherals, expansion cards and additional RAM. No change.
    Remedy
    Using my PowerBook, I found one other Mac Pro user with identical symptoms. His local Genius Bar had wiped the drive, reinstalled the OS, and the fault had cleared. The thread implied that some kinds of system corruption can affect the computer at such a deep level that it can't start at all. If so, you have to wipe the disk before you can even re-install from DVD.
    I removed each of my drives, starting with #1. In the end, #2 was the culprit, not the boot drive. To me, this changes the focus of blame from the OS to hardware. The failure of one SATA drive prevented the rest of the system from booting. I've never experienced that before.
    *_Data Recovery_*
    I didn't hold much hope for recovering data. I installed it in a Firewire enclosure, and after several minutes with the spinning pizza, Disk Utility found it, but refused to mount it. It failed to repair. reporting "+Invalid B-tree node size+".
    Disk Warrior reported hardware malfunctions, but it did enable me to recover the majority of the data.
    Summary
    Anyone experiencing a totally impenetrable grey screen of doom should also try disconnecting their hard drive to eliminate either system corruption or failure – which I've not seen in a fault-finding tree before.
    G.

    Hi JCohen,
    Welcome to Apple Discussions
    What I believe is wrong with your computer is that your Firmware is corrupted. I don't know why it happened since you were changing network locations, but it might be the way you shut off you computer. I believe if you do an Archive and Install, you should be fine. In order to preform and Archive and Install, you need to have:
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    Hard Drive Space - When one performs an Archives and Install, they are basically archiving their current hard drive (Some applications/preferences may not work after an Archive and Install!) and putting it on your new one. You will see a Previous System folder, which has all your files from before your Archive and Install.
    Patience - Working with computers can be aggravating and stressful, don't let it get to you. From years of experience I have learned that the more annoyed and aggravated I become, the worse the problem gets. The reason being most people don't think things through nor take their time when they are annoyed. If you notice your becoming stress/annoyed, take a break and relax. When you feel better you can resume working.
    I hope that helps,
    Jon
    PS Please respond back with any questions or comments
    G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz iBook, Macintosh 128K, eMate...   Mac OS X (10.4.3)   Airport EX, Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..

  • Mac Mini won't boot, distorted startup chime, gray screen

    Hi all --
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    I'm pretty sure I'm doomed, but I thought I'd post anyway. A quick internet search shows I'm not the only one with the gray screen of death on a fairly new Mini. Thanks in advance for any pointers.

    Thanks.
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    Thing is, I had tried to eject the disc by booting with the mouse button down. But on restarting, the laser in the optical mouse flashes quickly, once. I don't think the USB ports are going "live" at all... so I can't get into single user mode, safe mode, hardware test, anything. The Genius' keyboard was no help in that regard. So yeah, I suspect a hardware problem.
    A search of "gray screen of death" shows this happening to a lot of models.

  • IMac won't boot! (gray screen of death?)

    Hello,
    I just had a kernel panic on my main iMac computer, so I had to restart it...
    When it logged in automatically, it restarted again (by itself)...
    Now, once it booted, I'm staring at the horrendous Gray Screen of Death/Doom...
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    Please help! I have no idea how to fix this!
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    Hi mik.e245
    Pop in the Install Disk 1 that came with your iMac and run disk repairs as described in the articles below:
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    http://docs.info.apple.com/article.html?path=DiskUtility/10.5/en/duh1018.html
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    http://docs.info.apple.com/article.html?artnum=303081-en
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    Why does my safari browser frequently gives me a gray screen? I resetted my safari many times and it doesn't help. Also sometimes when I scroll it gives me this weird scrolling effect where everything is either upside or messed up.

    This article is for startup but it might help.  http://support.apple.com/kb/ts2570

  • 15" i7 Macbook Pro from early 2011.takes the mac laptop two or three tries to boot successfully. It would turn on, show gray screen, shut down, turn on again, show gray screen, shutdown, and then turn on, show gray screen, before it can finally get

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    EtreCheck version: 2.0.11 (98)
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      MacBook Pro - model: MacBookPro8,2
      1 2.2 GHz Intel Core i7 CPU: 4-core
      16 GB RAM Upgradeable
      BANK 0/DIMM0
      8 GB DDR3 1600 MHz ok
      BANK 1/DIMM0
      8 GB DDR3 1600 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 512 MB
      Color LCD 1440 x 900
      AMD Radeon HD 6750M - VRAM: 1024 MB
    System Software: ℹ️
      OS X 10.9.5 (13F34) - Uptime: 0:3:43
    Disk Information: ℹ️
      TOSHIBA MK7559GSXF disk0 : (750.16 GB)
      S.M.A.R.T. Status: Verified
      EFI (disk0s1) <not mounted> : 210 MB
      HDV4 (disk0s2) /  [Startup]: 749.30 GB (712.10 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Library/Application Support/Avast/components/fileshield/unsigned
      [loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
      /Library/Application Support/Avast/components/proxy/unsigned
      [loaded] com.avast.PacketForwarder (1.4 - SDK 10.9) Support
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      [not loaded] com.adobe.AAM.Updater-1.0.plist Support
      [loaded] com.avast.userinit.plist Support
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      [invalid?] com.adobe.SwitchBoard.plist Support
      [loaded] com.avast.init.plist Support
      [loaded] com.avast.uninstall.plist Support
      [loaded] com.avast.update.plist Support
      [invalid?] com.perion.searchprotectd.plist Support
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      [invalid?] com.avast.home.userinit.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [invalid?] com.jdibackup.ZipCloud.autostart.plist Support
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      None
    Internet Plug-ins: ℹ️
      AdobePDFViewer: Version: 10.1.1 Support
      QuickTime Plugin: Version: 7.7.3
      JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
      Default Browser: Version: 537 - SDK 10.9
    User Internet Plug-ins: ℹ️
      TroviNPAPIPlugin: Version: 1.0 - SDK 10.9 Support
      Google Earth Web Plug-in: Version: Unknown
    Safari Extensions: ℹ️
      Avast Online Security
      Trovi Search for Safari
    3rd Party Preference Panes: ℹ️
      None
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          16% mds
          7% WindowServer
          1% loginwindow
          1% fontd
          1% com.avast.daemon
    Top Processes by Memory: ℹ️
      120 MB com.avast.daemon
      86 MB Google Chrome
      52 MB Finder
      52 MB WindowServer
      41 MB Google Chrome Helper
    Virtual Memory Information: ℹ️
      13.45 GB Free RAM
      1.34 GB Active RAM
      944 MB Inactive RAM
      1.43 GB Wired RAM
      1.11 GB Page-ins
      0 B Page-outs

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    Mar 31 11:22:54 NAME configd[13]: PMConnection AirPort configd plug-in com.apple.powermanagement.applicationresponse.slowresponse 9839 ms
    Mar 31 11:22:54 NAME configd[13]: PMConnection IPConfiguration com.apple.powermanagement.applicationresponse.slowresponse 9849 ms
    Mar 31 11:22:57 NAME configd[13]: network configuration changed.
    Mar 31 11:22:57 NAME ntpd[20]: sendto(17.171.4.13) (fd=24): Network is unreachable
    Mar 31 11:23:02 NAME loginwindow[31]: in pam_sm_authenticate(): Failed to determine Kerberos principal name.
    Mar 31 11:23:02 NAME loginwindow[31]: builtInAuthWindowDidResignKey
    Mar 31 11:23:02 NAME loginwindow[31]: handleUnlockResult, Currenttime:3/31/2013 11:23:02.536 AM - Waketime:3/31/2013 11:22:43.930 AM = Deltatime:18.606058955
    Mar 31 11:23:32 NAME loginwindow[31]: no spins reported for this wake
    Mar 31 11:27:31 NAME SubmitDiagInfo[9444]: Cleaning up expired diagnostic messages database at path: /var/log/DiagnosticMessages/2013.03.01.asl
    Mar 31 11:33:29 NAME [0x0-0x3b63b6].org.mozilla.firefox[9264]: NOTE: child process received `Goodbye', closing down
    Mar 31 11:36:14 NAME ntpd[20]: time reset -4.060579 s
    Mar 31 12:11:05 NAME firefox[9264]: -deltaZ is deprecated for NSEventTypeMagnify.  Please use -magnification.
    Mar 31 15:19:22 NAME kernel[0]:
    Mar 31 15:28:23 NAME kernel[0]:
    Mar 31 15:28:53: --- last message repeated 7 times ---
    Mar 31 15:28:23 NAME kernel[0]:
    Mar 31 15:30:22 NAME kernel[0]:
    Mar 31 15:56:08 NAME kernel[0]:
    Mar 31 15:56:13: --- last message repeated 1 time ---
    Mar 31 15:56:13 NAME loginwindow[31]: in pam_sm_authenticate(): Failed to determine Kerberos principal name.
    Mar 31 15:56:16 NAME kernel[0]:
    Mar 31 15:56:46: --- last message repeated 8 times ---
    Mar 31 16:00:10 NAME kernel[0]:
    Mar 31 16:00:40: --- last message repeated 3 times ---
    Mar 31 16:00:44 NAME kernel[0]:
    Mar 31 16:01:14: --- last message repeated 5 times ---
    Mar 31 16:02:36 NAME kernel[0]:
    Mar 31 16:03:06: --- last message repeated 9 times ---
    Mar 31 16:03:22 NAME kernel[0]:
    Mar 31 16:10:31 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
    Mar 31 16:17:50 localhost DirectoryService[15]: Improper shutdown detected
    Mar 31 16:17:54 localhost fseventsd[33]: event logs in /.fseventsd out of sync with volume.  destroying old logs. (707133 444 707763)
    Mar 31 16:17:54 localhost bootlog[41]: BOOT_TIME: 1364713830 0
    Mar 31 16:17:58 localhost fseventsd[33]: log dir: /.fseventsd getting new uuid: NUMBER
    Mar 31 16:17:58 localhost blued[42]: Apple Bluetooth daemon started
    Mar 31 16:18:02 localhost mDNSResponder[28]: mDNSResponder mDNSResponder-258.21 (May 26 2011 14:40:13) starting
    Mar 31 16:18:03 localhost com.apple.usbmuxd[21]: usbmuxd-296.4 on Dec 21 2012 at 16:11:14, running 64 bit
    Mar 31 16:18:04 localhost configd[13]: bootp_session_transmit: bpf_write(en1) failed: Network is down (50)
    Mar 31 16:18:04 localhost configd[13]: DHCP en1: INIT transmit failed
    Mar 31 16:18:04 localhost configd[13]: network configuration changed.
    Mar 31 16:18:04 NAME configd[13]: setting hostname to "NAME.local"
    Mar 31 16:18:04 NAME /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[29]: Login Window Application Started
    Mar 31 16:18:04 NAME configd[13]: network configuration changed.
    Mar 31 16:18:04 NAME mDNSResponder[28]: mDNSPlatformSetDNSConfig: Error: dns_configuration_copy returned NULL
    Mar 31 16:18:04 NAME configd[13]: network configuration changed.
    Mar 31 16:18:11 NAME mds[27]: (Normal) DiskStore: Creating index for /
    Mar 31 16:18:17 NAME loginwindow[29]: Login Window Started Security Agent
    Mar 31 16:18:18 NAME WindowServer[71]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:18:18 NAME com.apple.WindowServer[71]: Sun Mar 31 16:18:18 NAME.local WindowServer[71] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:18:29 NAME SecurityAgent[92]: NSSecureTextFieldCell detected a field editor ((null)) that is not a NSTextView subclass designed to work with the cell. Ignoring...
    Mar 31 16:18:30 NAME loginwindow[29]: Login Window - Returned from Security Agent
    Mar 31 16:18:30 NAME loginwindow[29]: USER_PROCESS: 29 console
    Mar 31 16:18:30 NAME com.apple.launchd.peruser.501[96] (com.divx.agent.postinstall): Unknown key: LimitToSessionType
    Mar 31 16:18:30 NAME com.apple.launchd.peruser.501[96] (com.apple.ReportCrash): Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    Mar 31 16:18:36 NAME root[113]: /usr/libexec/ntpd-wrapper: scutil key State:/Network/Global/DNS not present after 30 seconds
    Mar 31 16:18:37 NAME root[130]: sntp options: a=2 v=1 e=0.100 E=5.000 P=2147483647.000
    Mar 31 16:18:37 NAME root[130]:     d=15 c=5 x=0 op=1 l=/var/run/sntp.pid f= time.apple.com
    Mar 31 16:18:37 NAME root[130]: sntp: getaddrinfo(hostname, ntp)  failed with nodename nor servname provided, or not known
    Mar 31 16:18:38 NAME-2 com.apple.launchd.peruser.501[96] (com.apple.mrt.uiagent[123]): Exited with exit code: 255
    Mar 31 16:18:38 NAME-2 com.apple.launchd.peruser.501[96] (com.apple.Kerberos.renew.plist[124]): Exited with exit code: 1
    Mar 31 16:19:55 NAME-2 XProtectUpdater[19]: NSURLConnection error: Error Domain=NSURLErrorDomain Code=-1009 UserInfo=0x100174890 "This computer’s Internet connection appears to be offline." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1009 UserInfo=0x1001744e0 "This computer’s Internet connection appears to be offline.")
    Mar 31 16:19:55 NAME com.apple.launchd[1] (com.apple.xprotectupdater[19]): Exited with exit code: 255
    Mar 31 16:22:04 NAME kextd[10]: updated kernel boot caches
    Mar 31 16:25:04 NAME Software Update[178]: SWU: scan found 0 products:
    Mar 31 16:25:05 NAME Software Update[178]: Error Domain=NSURLErrorDomain Code=-1009 UserInfo=0x10052e600 "This computer’s Internet connection appears to be offline." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1009 UserInfo=0x10052f760 "This computer’s Internet connection appears to be offline.")
    Mar 31 16:25:14 NAME com.apple.launchd[1] (com.apple.suhelperd[181]): Exited with exit code: 2
    Mar 31 16:25:18 NAME configd[13]: network configuration changed.
    Mar 31 16:26:17 NAME Software Update[188]: SWU: scan found 1 products:\n041-9605
    Mar 31 16:26:30 NAME ntpd[18]: time reset +1.140167 s
    Mar 31 16:26:57 NAME com.apple.launchd[1] (com.apple.suhelperd[190]): Exited with exit code: 2
    Mar 31 16:26:57 NAME com.apple.launchd.peruser.501[96] ([0x0-0xf00f].com.apple.Console[142]): Exited: Killed
    Mar 31 16:26:57 NAME com.apple.launchd.peruser.501[96] ([0x0-0x15015].com.apple.SoftwareUpdate[188]): Exited: Killed
    Mar 31 16:26:57 NAME com.apple.launchd.peruser.501[96] (com.apple.AirPortBaseStationAgent[126]): Exited: Killed
    Mar 31 16:26:57 NAME loginwindow[29]: DEAD_PROCESS: 29 console
    Mar 31 16:26:57 NAME /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[200]: Login Window Application Started
    Mar 31 16:26:58 NAME loginwindow[200]: USER_PROCESS: 200 console
    Mar 31 16:26:58 NAME WindowServer[203]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:26:58 NAME com.apple.WindowServer[203]: Sun Mar 31 16:26:58 NAME.local WindowServer[203] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:26:59 NAME Software Update[209]: Looking for products to install
    Mar 31 16:27:02 NAME Software Update[209]: Performing preflight
    Mar 31 16:27:02 NAME Software Update[209]: Preparing session
    Mar 31 16:27:02 NAME Software Update[209]: Starting session
    Mar 31 16:27:03 NAME Software Update[209]: PKG: extracting "com.apple.pkg.MacBookProSMCUpdate"
    Mar 31 16:27:03 NAME Software Update[209]: PKG: pre-flight scripts for "com.apple.pkg.MacBookProSMCUpdate"
    Mar 31 16:27:03 NAME Software Update[209]: PKG: pre-install scripts for "com.apple.pkg.MacBookProSMCUpdate"
    Mar 31 16:27:16 NAME Software Update[209]: REQ: moving files into place with shove
    Mar 31 16:27:17 NAME Software Update[209]: PKG: post-install scripts for "com.apple.pkg.MacBookProSMCUpdate"
    Mar 31 16:27:17 NAME Software Update[209]: PKG: post-flight scripts for "com.apple.pkg.MacBookProSMCUpdate"
    Mar 31 16:27:17 NAME Software Update[209]: PKG: writing receipt for "com.apple.pkg.MacBookProSMCUpdate"
    Mar 31 16:27:17 NAME Software Update[209]: REQ: install succeeded
    Mar 31 16:27:18 NAME Software Update[209]: SWU: installing "MacBook Pro SMC Firmware Update, 1.6"
    Mar 31 16:27:20 NAME [0x0-0x1a01a].com.apple.SoftwareUpdate[209]: /: no supported helper partitions to update.
    Mar 31 16:27:20 NAME kextd[10]: updated kernel boot caches
    Mar 31 16:27:20 NAME Software Update[209]: kextcache returned 0
    Mar 31 16:27:20 NAME Software Update[209]: Running /sbin/reboot
    Mar 31 16:27:20 NAME reboot[242]: rebooted by Caithris
    Mar 31 16:27:20 NAME reboot[242]: BOOT_TIME: 1364714840 524942
    Mar 31 16:27:20 NAME mDNSResponder[28]: mDNSResponder mDNSResponder-258.21 (May 26 2011 14:40:13) stopping
    Mar 31 16:27:20 NAME DirectoryService[15]: BUG in libdispatch: 10K549 - 1960 - 0x10004004
    Mar 31 16:27:20 NAME WindowServer[203]: hidd died. Reestablishing connection.
    Mar 31 16:27:20 NAME WindowServer[203]: Unable to create event queue via hidd: (0x10000003)
    Mar 31 16:28:03 localhost com.apple.launchd[1]: *** launchd[1] has started up. ***
    Mar 31 16:29:52 localhost bootlog[47]: BOOT_TIME: 1364714882 0
    Mar 31 16:29:53 localhost mDNSResponder[34]: mDNSResponder mDNSResponder-258.21 (May 26 2011 14:40:13) starting
    Mar 31 16:29:54 localhost configd[13]: network configuration changed.
    Mar 31 16:29:54 NAME configd[13]: setting hostname to "NAME.local"
    Mar 31 16:29:54 NAME com.apple.usbmuxd[27]: usbmuxd-296.4 on Dec 21 2012 at 16:11:14, running 64 bit
    Mar 31 16:29:56 NAME blued[17]: Apple Bluetooth daemon started
    Mar 31 16:29:57 NAME /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[35]: Login Window Application Started
    Mar 31 16:29:59 NAME configd[13]: network configuration changed.
    Mar 31 16:30:12: --- last message repeated 2 times ---
    Mar 31 16:30:12 NAME ntpd[24]: time reset +0.227711 s
    Mar 31 16:30:13 NAME loginwindow[35]: Login Window Started Security Agent
    Mar 31 16:30:14 NAME WindowServer[61]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:30:14 NAME com.apple.WindowServer[61]: Sun Mar 31 16:30:14 NAME.local WindowServer[61] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:30:21 NAME SecurityAgent[96]: NSSecureTextFieldCell detected a field editor ((null)) that is not a NSTextView subclass designed to work with the cell. Ignoring...
    Mar 31 16:30:22 NAME loginwindow[35]: Login Window - Returned from Security Agent
    Mar 31 16:30:22 NAME loginwindow[35]: USER_PROCESS: 35 console
    Mar 31 16:30:22 NAME com.apple.launchd.peruser.501[99] (com.divx.agent.postinstall): Unknown key: LimitToSessionType
    Mar 31 16:30:22 NAME com.apple.launchd.peruser.501[99] (com.apple.ReportCrash): Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self
    Mar 31 16:30:32 NAME com.apple.launchd.peruser.501[99] (com.apple.mrt.uiagent[124]): Exited with exit code: 255
    Mar 31 16:30:35 NAME com.apple.launchd.peruser.501[99] (com.apple.Kerberos.renew.plist[125]): Exited with exit code: 1
    Mar 31 16:30:47 NAME mdworker[81]: (Error) SyncInfo: Catalog changed during searchfs too many times -- falling back to fsw search /
    Mar 31 16:36:05 NAME mdworker32[158]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:36:22 NAME mdworker32[161]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:36:29 NAME [0x0-0x10010].org.mozilla.firefox[149]: NOTE: child process received `Goodbye', closing down
    Mar 31 16:39:07 NAME mdworker[157]: Warning: unknown JFIF revision number 0.01
    Mar 31 16:39:22 NAME login[182]: USER_PROCESS: 182 ttys000
    Mar 31 16:40:34 NAME /System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[132]: No valid tickets, timing out
    Mar 31 16:40:35 NAME mdworker[157]: Error, could not create MachMessagePort for com.apple.AddressBook.abd
    Mar 31 16:40:37 NAME mdworker[157]: Unable to parse date (<XHTML-STRIPONREPLY>
    </XHTML-STRIPONREPLY>)
    Mar 31 16:40:38 NAME mdworker[157]: Unable to parse date ( S<XHTML-STRIPONREPLY>
    </XHTML-STRIPONREPLY>him to any)
    Mar 31 16:40:41: --- last message repeated 1 time ---
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 1
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 2
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 3
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 4
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 5
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 6
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 7
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 8
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 9
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 10
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 11
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 12
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 13
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 14
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 15
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 16
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 17
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 18
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 19
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 20
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 21
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 22
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 23
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 24
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 25
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
    Mar 31 16:40:41 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 1
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 2
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 3
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 4
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 5
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 6
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 7
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 8
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 9
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 10
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 11
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 12
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 13
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 14
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 15
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 16
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 17
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 18
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 19
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 20
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 21
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 22
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 23
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 24
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 25
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char ^M for PropertyName in line 26
    Mar 31 16:40:43 NAME mdworker[157]: Invalid char \n for PropertyName in line 26
    Mar 31 16:41:27 NAME mdworker[157]: Corrupt JPEG data: 1 extraneous bytes before marker 0xd9
    Mar 31 16:41:27 NAME mdworker[157]: JPEG datastream contains no image
    Mar 31 16:41:33: --- last message repeated 1 time ---
    Mar 31 16:41:33 NAME login[182]: DEAD_PROCESS: 182 ttys000
    Mar 31 16:41:50 NAME mdworker[156]: iCal.mdimporter: could not parse ICS file: /Applications/Microsoft Office 2011/Office/OutlookCore.framework/Versions/14/Resources/en.lproj/Timezones.ics
    Mar 31 16:41:51 NAME mdworker32[204]: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
    Mar 31 16:43:41 NAME [0x0-0x10010].org.mozilla.firefox[149]: NOTE: child process received `Goodbye', closing down
    Mar 31 17:07:10 NAME firefox[149]: -deltaZ is deprecated for NSEventTypeMagnify.  Please use -magnification.
    Thanks again- I mean it. It's lousy being stuck away from home when crazy thing happen to your main line of communication!
    -Caithris

    The gray screen with loading bar issue is a at boot fsck (file system check) that has discovered something wrong with your boot drive/partition and was attempting to fix it.
    OS X is booting but can't complete, so that means your hard drive is good, just likely has been either subjected to shock which damaged data on the platters, or bad sectors (the drive is dying if after fixing it, problems occurs again), or something messed something up in the file structure.
    Firefox is currently at 19.02, so it appears your background auto-update has not been occurring, which makes me suspect the machine's data is broken in some manner or you have malware on the machine blocking the updates.
    Your problems are multiple, in your case I advise a complete erase and install.
    1: If you have a backup of your user data on a external storage drive (not TimeMachine as it might be corrupted and compromised with malware it's just going to restore back) then your good, else you have to do this.
    Create a data recovery/undelete external boot drive
    Copy your data to a blank plain jane external storage drive as you want no executable files on it when you connect to the cleaned machine later.
    2: Once your data is safely copied (copy visible files manually and what you know is good, not folders that can contain invisible malware programs!) then disconnect the drive(s)
    3: Next assume all writeable media is contaminated with malware and treat as so. Even if you erased it.
    4: Stick in your 10.6 install disk and reboot holding the c or option key down. You want Disk Utility and you want to select the ENTIRE internal drive and MUST USE the Security Option > Zero All Data (unless your in the military then use 7x erase, do not use 35x as it will take weeks and is unnecessary)
    The Zero/7x erase will do two things, do a low level format and erradicate everything (including hidden stuff and deleted files) also will map off any failing sectors on the hard drive.
    5: Follow the procedure here to install 10.6
    How to erase and install Snow Leopard 10.6
    6: Reboot the machine twice, then once you set up the machine (using a alias of course and not allowing registration), use a secured network and IMMEDIATLY Software update to 10.6.8, if you can download the 10.6.8 Combo update on another secure machine to a (new) USB thumb drive and install it on the clean Mac, do that instead.
    WiFi security issues, at home and WiFi hotspots
    https://support.apple.com/kb/DL1399
    Still run Software update afterwards as Apple might not have fully updated the combo update yet.
    7: Once you machine is secure, download the free ClamXav and run a scan on the external storage drive with just your files, perhaps one or more PDF's or other files are not what they seem to be.
    8: Make sure to install fresh copies of software from original sources and not from rewriteable media, update them to be current. Malware can be hidden in copies of programs.
    9: Trash all your rewritable media, or use a Linux PC or Linux Mint in a virtual machine (VirtualBox) on another computer like Windows to scrub and reformat all the rewritable media before attaching them to the clean Mac. You have to make sure it's getting the entire media.
    10: Once your machine is set back up, then make clones and time and date them.
    Most commonly used backup methods
    If your still having problems with the machine, it's likley a failing hard drive and you will have to replace it and repeat the steps above pretty much.
    Really it's best to replace the drive in the interest of security.
    Install/upgrade RAM or storage drive in Mac's
    For performance of Snow Leopard, check out this tip
    For Snow Leopard Speed Freaks
    Your overseas, if your in a foriegn country you have to assume FinSpy is being installed on your machine (uses a older iTunes verison "update" to get on) or there is other tricks via the ISP to install something on your machine. So mix things up and don't stick any old USB you see laying around into your Mac.
    https://discussions.apple.com/community/notebooks/macbook_pro?view=documents#/

  • I upgraded my 3rd generation ipad to ios 6.0.1 and now am experiencing various issues.  Neither Pages or Numbers will open.  I just see a gray screen that says Pages or Numbers at the top and all of my documents are gone.

    I upgraded my "new ipad" (the 3rd generation I think) to ios 6.0.1 and now am experiencing various issues. 
    1- Neither Pages or Numbers will open.  I just see a gray screen that says Pages or Numbers at the top and all of my documents are gone. The icon that allows me to create a new document also does not appear.  I went to icloud.com to see whether my documents still existed, which brings me to the 2nd problem.
    2- It appears that all of my Pages documents are still on icloud, but all of my Numbers documents are gone.  There were only about 10, but I access 2 of them nearly every day, so this is a big issue for me.
    I went into Settings and all of the icloud information is correct and it "Documents & Data" is on.  When I look at the storage, I see the Pages documents but not the Numbers ones.  The next thing I did was turn my ipad off and back on, but this didn't fix anything.  Since my Pages documents are still on icloud, I then tried to delete the Pages app from the ipad so that I could reinstall it, which resulted in the 3rd problem.
    3- I cannot delete any apps.  I can get all of the icons to shake and the small x IS available, but everything freezes when I click it.  I can't do anything at that point except reset the ipad or wait until it eventually restarts itself.  I've tried this with Pages as well as multiple other apps, all with the same result.  I've also tried downloading a new app (which worked fine) and then deleting that one, but I got the same result.
    3a- A small related issue to this that I am far less concerned about is that when the ipad restarts itself, it comes back on and the screen is really dark and I can barely make out what appears on the screen.  If I enter my password right away, it stays that way until I go into Settings - Brightness & Wallpaper and touch the brightness setting (although I'm not actually changing the setting because it already shows that the brightness is turned up a little over halfway).  If I don't enter my password right away and let it go completely dark, then click the home button, the brightness is fine.
    So now I'm stuck.  My guess is that I will need to restore it, but wanted to check before I take that step.  Unfortunately, my laptop is on its deathbed so I haven't been synching my ipad to it and I fear my Numbers documents are gone forever.  I'd like to try everything I can to fix these issues before doing the restore in hopes that I can get the Numbers documents back.
    Any suggestions for any or all of these problems?

    Purplehiddledog wrote:
    I do backup with iCloud.  I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud. 
    I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
    I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever.  Is that right?
    In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
    If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

  • My MacBook Pro stated that it needed to be updated. I clicked yes to restart the computer and update but when it restarted it stays on the gray screen with the apple logo and then pops up, stating "unable to find driver for this platform." What do I do?

    My MacBook Pro stated that it needed to be updated. I clicked yes to restart the computer and update but when it restarted it stays on the gray screen with the apple logo and then pops up, stating "unable to find driver for this platform." What do I do?

    Boot into Recovery by holding down the key combination command-R at the startup chime. Release the keys when you see a gray screen with a spinning dial.
    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with networks that require any kind of authentication other than a WPA or WPA2 Personal password.
    When the Mac OS X Utilities screen appears, follow the prompts to reinstall the Mac OS. You don't need to erase the boot volume, and you won't need your backup unless something goes wrong. If your Mac didn’t ship with Lion, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
    Don't install the Thunderbolt update -- it's defective.

  • When I restart my computer instead of the gray screen that is supposed to appear before the login screen it shows a screen with a lot of letter

    I upgrade my ssd for my macbook pro retina from the 256 to 480 GB but when I tunr it on or restarted the computer the gray screen that is suppost to apper dosent show insted a screen with lettler show before the login screen besides that the computer works fine. 

    I cannot decipher what is written on the images you have posted but they are reminiscent of what I have seen when a MBP is dealing with some totally incompatible software or perhaps in your case hardware.
    How and or who installed the larger SSD and what manufacture is it.  I suspect that is the problem.
    Ciao.

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