Gray screen on startup of MacBook Pro.

I opened disk utility and got a long list of errors saying invalid node structure and invalid record count. I called Apple support and the rep told me to try reinstalling OS X on my MacBook, but when I went to install it, Macintosh HD did not show up as an option and he said there is definitely a problem with my hard drive and I need to take it in to an Apple store for repair. Does anyone know of a way to fix this issue without taking it to an Apple store?

If you need to reformat the hard drive:
Drive Erase for Lion/Mountain Lion
1.  Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select the volume you wish to erase from the left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Click on the Erase button and wait until the process has completed.
If you are successful:
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Similar Messages

  • White screen on startup 2010 Macbook pro

         The computer worked fine a couple of days ago, when the computer was given to me. I reformatted and reinstalled OS X through disk utility to remove all of the previous data. It worked fine up until I took it took school. When I took it out of my school bag, I thought that I had broken the LCD because of the plain white screen with nothing working; not even OS X Utilities would open. I have tried the suggestions on the apple page for "Gray screen appears during startup" but none of these do anything. I have tried everything that I can, I replaced the hard drive, tried to boot with recovery assistant thumb drive in, tried starting while holding Control R, tried holding Option key. The only things that these soloutions have gotten me is, the folder with a "?" and a cursor over the white.
         I am running out of things to try here as, I do not have the CD's and I know nothing about Mac's. If anyone could help me get to the point where I could open Utilities I would be forever thankful.

    Please make a Genius Appointment and take it in for service.

  • Green screen at startup on Macbook pro retina

    On startup, the Apple logo appears, then the gray screen changes to teal (turquoise) for just a flash and back to gray, then continues to desktop. Is there anything to worry about? This has only happened for the the last week or so.

    You're not the only person having similar problems after updating to 10.9.3... a lot of users have experienced pink, red, yellow, etc., screens. It doesn't seem to cause any problems, however, and is probably nothing to actually worry about. I've had it in the past on previous releases of OS X but it didn't affect my computer usage.
    I know that it looks annoying, but I don't think that there's really anything that can be done right now. You'll just have to wait for 10.9.4 to come out or, if it really bothers you, you may want to try a re-install of 10.9.3 and see if that 'fixes' anything. If you're still under AppleCare, you could take the machine into the genius bar at your local Apple Store (make an appointment first!) or to an AASP.
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  • My Mac is producing gray screen at startup and crashes. I'm afraid that everything explode and disappear, and can no longer connect and work with my Mac. Can anyone help ?? Thank you.

    My Mac is producing gray screen at startup and crashes. I'm afraid that everything explode and disappear, and can no longer connect and work with my Mac. Can anyone help ??
    Thank you.
    Problem description:
    gray screen at startup and crashes
    EtreCheck version: 2.1.1 (104)
    Report generated 6 de dezembro de 2014 13:29:43 BRST
    Hardware Information: ℹ️
      MacBook Pro (15-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,2
      1 2.2 GHz Intel Core i7 CPU: 4-core
      4 GB RAM
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      AMD Radeon HD 6750M - VRAM: 1024 MB
      Color LCD 1440 x 900
      Intel HD Graphics 3000 - VRAM: 384 MB
    System Software: ℹ️
      Mac OS X 10.6.8 (10K549) - Uptime: 0:31:56
    Disk Information: ℹ️
      TOSHIBA MK7559GSXF disk0 : (698,64 GB)
      S.M.A.R.T. Status: Verified
      - (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) / : 749.81 GB (378.70 GB free)
      MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple, Inc. MacBook Pro
    Problem System Launch Daemons: ℹ️
      [not loaded] org.samba.winbindd.plist [Support]
    Launch Agents: ℹ️
      [running] com.babylon.activation.plist [Support]
      [loaded] com.divx.dms.agent.plist [Support]
      [loaded] com.divx.update.agent.plist [Support]
      [loaded] com.hp.help.tocgenerator.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist [Support]
      [loaded] com.facebook.videochat.[redacted].plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
      [running] com.skype.c2c_service.plist [Support]
    User Login Items: ℹ️
      iTunesHelper UNKNOWNHidden (missing value)
      FaceboxPro Aplicativo (/Applications/FaceboxPro.app)
      Safari Aplicativo (/Applications/Safari.app)
      Octoshape Aplicativo (/Users/[redacted]/Library/Octoshape/Octoshape.app)
      uTorrent UNKNOWN (missing value)
      Dropbox Aplicativo (/Applications/Dropbox.app)
      Inkscape UNKNOWN (missing value)
      RealPlayer Downloader Agent Aplicativo (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
      HP Product Research Aplicativo (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
    Internet Plug-ins: ℹ️
      OVSHelper: Version: 1.1 [Support]
      Google Earth Web Plug-in: Version: 7.1 [Support]
      Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]
      RealPlayer Plugin: Version: Unknown [Support]
      AdobePDFViewerNPAPI: Version: 10.1.12 [Support]
      FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
      DivX Web Player: Version: 3.1.1.9 - SDK 10.6 [Support]
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
      Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
      QuickTime Plugin: Version: 7.6.6
      iPhotoPhotocast: Version: 7.0 - SDK 10.7
      SharePointBrowserPlugin: Version: 14.1.2 [Support]
      AdobePDFViewer: Version: 10.1.12 [Support]
      JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
    User internet Plug-ins: ℹ️
      npsf_uni: Version: sf 3.3.2.1 [Support]
      OctoshapeWeb: Version: 1.0 - SDK 10.8 [Support]
    Safari Extensions: ℹ️
      Searchme Adware! [Remove]
      Skype Click to Call
      iSkyDeluxe
      TED HTML5 video playe
    Audio Plug-ins: ℹ️
      iSightAudio: Version: 7.6.6
    3rd Party Preference Panes: ℹ️
      Flash Player  [Support]
      Flip4Mac WMV  [Support]
      Skype Click to Call  [Support]
      Tuxera NTFS  [Support]
    Time Machine: ℹ️
      Time Machine information requires OS X 10.7 "Lion" or later.
    Top Processes by CPU: ℹ️
          5% WindowServer
          4% DivXMediaServer
          1% fontd
          0% RealPlayer Downloader Agent
          0% WebProcess
    Top Processes by Memory: ℹ️
      296 MB WebProcess
      202 MB FaceboxPro
      185 MB Microsoft PowerPoint
      163 MB Safari
      137 MB Microsoft Word
    Virtual Memory Information: ℹ️
      843 MB Free RAM
      1.76 GB Active RAM
      706 MB Inactive RAM
      978 MB Wired RAM
      577 MB Page-ins
      0 B Page-outs
    Diagnostics Information: ℹ️
      Dec 6, 2014, 12:58:24 PM Self test - passed
      Dec 6, 2014, 12:23:11 PM Kernel_2014-12-06-122311_MacBook-Pro-de-...panic [Details]
      Dec 6, 2014, 07:08:28 AM PluginProcess_2014-12-06-070828_MacBook-...crash
      Dec 5, 2014, 05:24:39 PM WebProcess_2014-12-05-172439_MacBook-Pro...crash
      Dec 5, 2014, 10:45:59 AM Kernel_2014-12-05-104559_MacBook-Pro-de-...panic [Details]
      Dec 5, 2014, 10:18:14 AM Kernel_2014-12-05-101814_MacBook-Pro-de-...panic [Details]
      Dec 3, 2014, 08:28:35 PM locationd_2014-12-03-202835_localhost.crash
      Dec 5, 2014, 10:25:44 AM Kernel_2014-12-05-102544_MacBook-Pro-de-...panic [Details]

    Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
    Startup Issues - Resolve
    Startup Issues - Resolve (2)

  • Gray screen while using mac book pro

    While using my mac book pro the screen suddenly turnef gray. I tried restarting my computer, but the screen remained gray. I don't know what to do please help!!!

    Question (?) Mark, Blinking Folder, or Gray Screen at Startup
    These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
    A flashing question mark appears when you start your Mac
    Mac OS X- Gray screen appears during startup
    In most cases the problems may be caused by one or more of these:
    a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
    b. Boot drive's directory has been corrupted - Repair with Disk Utility.
    c. Critical system files are damaged or deleted - Reinstall OS X.
    d. The disk drive is physically non-functional - Replace the hard drive.
    Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
    Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
    Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
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    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    Reinstalling Lion/Mountain Lion Without Erasing The Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
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    Sorry if this has already been discovered, but I just realized.....Why isn't there a Matte option for the screen on the 13" MacBook Pro? The 17" has always had it with an upgrade, the 15" now has the option for the upgrade, but why not the 13"??? I was trying to think what it would look like and then realized.....it would look like the MacBook Air......RIGHT? Because the MacBook air doesn't have a black frame around the screen, and its not glossy, and is the same 13" 1280 x 800, so why not bring that option to the MacBook PRO? (On second thought, I'd also like to have a 1440 x 900 option even though the fonts will be even smaller! lol I love screen space!)

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