Gray Startup Question Mark. I've tried everything!

Ok, so my Mac has been running slightly slow these past couple days, nothing I thought I should worry about, until today when I tried to restart it, it would not start up. It would come up with the gray screen and apple logo then just shut off. Then I tried the recovery mode to fix the disks. It told me to repair the HDD, which I tried; however, it couldn't be repaired. So I reformatted it, tried to reinstall Mavericks, but when that wasn't successful I tried to install Mountain Lion, but once again failed. It can't even find the startup disk.
Should I just buy a new hard drive or is there a way to fix that?
Also I don't really care about the files that were on there, most of them weren't important, and the ones that were I could easily have access to them in the future.
Help me out! Please, I need to fix my baby!

Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by:
Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
Boot drive's directory has been corrupted - Repair with Disk Utility.
Critical system files are damaged or deleted - Reinstall OS X.
The disk drive is physically non-functional - Replace the hard drive.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD:
How to Boot From The Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

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Maybe you should post it in the Mac forum. This is iPhone forum.

HT1553 I did the back up as instructed... Installed a larger hard drive and followed the restore instructions... Now I get a white screen with a folder icon and blinking question mark. When trying to set startup with new drive I get a bless tool error...

I did the back up as instructed... Installed a larger hard drive and followed the restore instructions... Now I get a white screen with a folder icon and blinking question mark. When trying to set startup with new drive I get a bless tool error... Help!!

If you have installed a new hard drive , you will need to have formatted it in Disk Utility correctly. This may explain your problem.
Boot into your 10.6 Install disk again at the top menubar > Utilities > select Disk utility and in there select your new hard drive, and select the tab Erase and choose to make the format as Mac OS Extended Journaled. When that is finished look in the main window to make sure that the partition map scheme says GUID Partition Table.
Now go to the Restore tab and reinstall from your backup.

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Hi I installed a new hard drive in my Mac mini osx lion an when I turn it on I get a flashing file with a question mark. I tried holding command and R keys when turning it on but the recovery fails to work. Does any one know how I can get it to recover?

Hi I installed a new hard drive in my Mac mini osx lion an when I turn it on I get a flashing file with a question mark. I tried holding command and R keys when turning it on but the recovery fails to work. I can hold the option key at start up and choose my network, then Internet recovery shows up with an arrow pointing up. When I click on the arrow Internet recovery fails and all I get is a globe with a triangle on it with an exclamation mark on it, and under that it says
apple.com/support
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Does any one know how I can fix this without a recovery disc? Thanks

I just want to add to this, in case someone else searches for this error on Apple Support (google doesnt cover apple support.. how clever is that?)
I had the same error. And i had a Computer that had worked, with a SSD drive and 16GB upgrade done by the owner himself.
I tried swapping with a Mechinal Harddrive, no luck.
Kept the Mechanical drive in, and tried with some other Ram, it worked..
So for me this error and after reading the other responses can be boiled down to a Harddrive problem or Ram issue.
It was Ram for me..

Security question keep saying they are wrong and I know they are right. I can't change them cuz when I try it tells me to answer the questions. I have tried everything changing my account and all and still can't get it can some one please help me out.

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Go here and select "Reset your password." You will receive an email message with a link that bypasses the questions. You will then be able to select and answer the questions again.

My Macbook Air 2011 got a white screen and a folder with a question mark. I tried to press option+r and try to install the OS X Lion but it didn't show the disk Macintosh Hd

My Macbook Air 2011 got a white screen and a folder with a question mark. I tried to press option+r and try to install the OS X Lion but it didn't show the disk Macintosh Hd

You are using Snow Leopard so you have no OPTION+R shortcut. You need to boot the computer from your Snow Leopard DVD or USB flash drive.
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

Gray screen when turning on iBook G4 with tiny file folder in center of screen blinking the finder icon and a question mark. Have tried several things. Any help please??

Gray screen when turning on iBook G4 with tiny file folder in center of screen blinking finder icon and question mark. I cannot figure this out. Tried everything I know. Can someone help please???

Hello,
Ideally you need to boot from the disk as you have no other media advisable. (e.g your hard drive)
Without some form of system disk or restore you wont be able to diagnose the problem with your hard drive.
By using a Mac OS X system disk you can load up the Disk Utilities and repair the hard drive if shown it's available. If it's not available you would need to replace the hard drive and reinstall Mac OS. Without any disk to support you, you are going to struggle.
You can obtain replacement disk, both retail copies or system disk on the Internet.
If you know what version of Mac OS X you had install (I'm guessing that it would have been 10.3, but would recommend 10.4) A retail disk is normally black with a colored 'X' on it, while system disk are always.
Always try and obtain a copy of the system restore disks (Gray) for your iBook
Ebay is another outlet that has genuine system disk for sell, but like any auction site, it's as and when someone is selling them.
The only other thing you could do is take it to a Apple repair agent who could check the hard drive on your behalf. That way you can get confirmation if the problem is the drive or some other fault. They may even help restore the OS for you.
I can't think of anything else to try without some form of disk to help you.
There maybe just one other small thing you could try.
When booting up, firmly rest your palm of your hand on the iBook next to the tracker pad on the left side.
If it works then it's another fault that I'm aware of.

Startup Question Mark

I'm troubleshooting someone's G4 Cube (500 MHz, 256 MB RAM, 30 GB HD) which has a startup issue. I assume the flashing question mark/folder at startup means that the CPU can't find the Startup Disk, but I can't resolve the problem. I ran the Apple Hardware Test (everything's okay), but it still won't boot. I tried the Software Restore and Software Install disks, but they won't work. I've tried restarting by holding down the "C" key (nothing) and the option key (I get the CD and arrow icons, but nothing works). I've also zapped the PRAM and let the Cube chime 4 times, still nothing. Anyone with anymore suggestions?
(I don't know what version of Mac OS is installed, I assume somewhere between 10.1 to 10.3)

Startup the computer from another boot volume, i.e. an external Firewire device. Remove any other unnecessary devices from the Computer.
It could be the drive has totally failed.
Shutdown the computer and then boot it up again, but note if you hear any HD activity at all. Make sure the room is as quiet as possible and ask the customer to listen out as they know what noises their machine makes better than anyone, so they will notice anything out of the ordinary.
If your not getting an HD icon in Startup Manager then it could be the system, directories or something is corrupt. Or the drive has failed.
Has he had this problem before? Did anything change or was installed prior to the problem occurring?

I've got nothing(gray screen, question mark folder) Please Help!

This problem is on my girlfriend’s computer, about the same as mine, PB G4 800mhz 768mb RAM, 10.4.x
I am a competent user and this one has me worried…
Problem
Last night she goes to the computer sends an IM checks her e mail, watch some tv, goes back to the computer to look something up on line and its frozen, I do not recall if the mouse was visible but I don’t think there was a beach ball. She asks me what to do I said just give it a few minutes maybe it will process through what ever it is and be back to normal. We both forget to take a look at it before bed.
This morning computer is still frozen/non-responsive and the fans are running... Shut down by holding down the power key. I try to re-start by pressing power key, screen lights up with gray background wait wait then the folder icon comes up with the question mark in it. This gets me worried.
What I have tried
I have tried to get it into target disc mode with my powerbook(computer B), I start up computer A holding down the T key and the screen goes to that moving firewire icon but the hard drive does not show up on my computer B.
I tried unplugging it, removing the battery and re setting the pram
I tried to run the hard ware test CD, but when I hold C to boot to the CD it spins up the disc and the little hardware test folder is in the middle of the screen but then it does not load any further. I had to shut down holding the power button. Computer would not eject CD so I had to start up and use unix eject cd command, this worked.
I tried target disc mode again.
I tried just a plain start up again.
I do not have the 10.4 CD at my house so I have not tried to start from that yet, but I can borrow one from grandparents this evening after work, but I am worried since it will not start from the hardware test CD that it will not start from the system CD.
I believe I have computer A backed up from either last week or the week before( I thought about doing it this weekend but did not get to it  ), she is not backed up daily as I am. Though she said there is quite a bit of important work from this past week.
I have no idea what to do next or what the source of the problem could be(software or hardware). I fear the worst, but hope that you can share an idea that will turn out for the best!
Please help me fix this computer, I can play with it some when I go home for lunch and then I need to get it fixed if possible this evening because she needs some important class work and grad school applications from it!
Jerome

So is the next step to try and re-format the drive and then use super duper to copy the back up over to that drive and then run disc utility and disc warrior on it? Which specs should I select for the re format, do they have to be the same as what is on my back up drive?
Yes, reformatting the drive is the next step. Use your Panther installer discs, choose Mac OS Extended format, and check the box to install OS 9 drivers, just in case. The "Verified" SMART status is somewhat less reliable than a "Failing" status would have been: "Failing" definitely means trouble was detected, but "Verified" could just mean nothing seemed to be wrong right at the moment when you happened to ask. So if there's any trouble reformatting the drive, replace it: you shouldn't entrust anything important to it. If all goes smoothly with the reformat, the drive probably really is OK.
What you can do with your backup depends on how you created it. If the backup is a bootable clone made with Carbon Copy Cloner or SuperDuper, you can clone it back to the reformatted drive the same way you created it in the first place, then add the extra files that were created or modified after you made the backup. If you just Finder-copied the drive to another drive, the backup isn't bootable, and copying it back onto the reformatted drive won't make that one bootable either: OS X isn't Finder-copyable. In that case, I really shouldn't advise you on reconstructing the former contents of the drive from your backup — my only experience of backing up OS X disks is by cloning, which eliminates all the hassles of making sure user accounts, passwords, permissions, etc. are transferred correctly to the backup, and then transferred correctly back to the original disk in a restore. Nearly four years after my adoption of OS X, I confess I'm still far more mystified by many aspects of it than I ever was by the old-time Mac OS.
Message was edited by: eww

Alternating mac face and question mark after i tried to install OS X 10.3

I have a Powerbook G4 and I tried to update my operating sytem from 10.2.8 to 10.3 but it froze. After I restarted it I got an alternating mac face and question mark. It just ejects the CDs I try to put into it except for the installation disk for OS X 10.1.3. When I put that one in a smiling mac computer come up then all this type comes across the screen, something about kernels and panic.
Please help me, I've got a project due soon.

Could someone please help me,
when i open my power book g4, an alternating Mac face and question mark appears, and no matter what I do it is still there.
it only changes when I insert the installtion CD of MAC OS X 10.3, but after the Apple logo appears, the screen went white and sometimes just blue, and it just won't work. Then after restarting, the alternating Mac face and question mark still appear.
i also tried the hardware test, after doing both of the tests, the result is consistently "passed". But after restarting, the same problem happens.
what should i do?
please help me
thanx in advanced

MacBook won't startup - question mark in folder - is Hard Drive the problem

My 10 month old MacBook 2.0 gHz running 10.4.9 will not start-up. After 9 days of running with just putting it to sleep (once a log-out, log-in); I came down after breakfast to see the screen-saver -- but nothing else. OK I usually do a restart every 1-4 days, so now's the time.
That's when I hear a slight click-tack, click-tack and after 20-30 seconds see the folder with the Question Mark.
I've tried starting with control-command keys held down; tried resetting the PRAM and even resetting the System Management Controller (SMC)-- but nothing works--
I have lost only about 48 hours of information, as I have a backup from late 9 April 2007 (with 17 years of information...)-- and I am using SuperDuper! to transfer that to my G3-733 -- to one of the 2 hard drives I have on that Mac.
BUT WHAT about the data I've lost-- 2 days is not the end of the world, but the apple service store near me says it will take 10-15 days to get my MacBook serviced...
I PLAN TO PURCHASE DISKWARRIOR 4 in a few hours and try that. BUT since Disk Utility cannot see the hard drive (likely it has 'crashed', right? There is essentially nothing to see, right?-- I don't know how my $100 towards DiskWarrior is going to help or??
ANY SUGGESTIONS APPRECIATED.
Thanks and regards,
Steve Schulte on 12 April 2007

Well thank you again and I've clicked on SOLVED here-- You really have made my day (after I thought it had been ruined!) Writing to you from Belgium, it's nearly 6pm and the MacBook goes to the shop tomorrow.
Fortunately with SuperDuper! I have essentially lost nothing other than 2 days of out-going eMails and some other reports-- and now incremental backups will be a DAILY event!
One last idea: Is there any way to possibly activate the hard drive? I mean it stopped working while just sitting there-- it's not like I dropped it or anything-- just sitting on the coolpad! If I could just get it to spin I could (maybe) copy the data-- the computer works fine otherwise-- I've booted from an external HD with 99% of the files saved (as previously mentioned)-- just too bad...
OK "Live and Learn, or at least you live..."
Again-- super help-- thanks!
Steve
12 April 2007

Question mark folder on startup, Question mark folder on startup?

Have startup problem with question mark folder flashing on startup. How do I fix it?

Reinstall OS X without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

Mac won't startup - question mark symbol

Any suggestions much appreciated.
I've got a macbook pro & last night I was using firefox on it when the machine just completely froze. So I turned it off and restarted. Instead of booting up it eventually displayed a folder-like symbol with a question mark on it. Using an alternate computer I looked up the apple support site where it told me to boot from the install CD and run the disk utility to repair the problem.
So I fished out the CD and had a go. Unfortunately when I run disc utility it gives me error messages:
Invalid note structure
Volume check failed
Error: the underlying task reported failure on exit
1 volume could not be repaired because of an error
So is there a way I can fix this?
thanks
Richard

In this case I would try reformatting the drive:
Extended Hard Drive Preparation
1. Boot from your OS X Installer Disk. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.)
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. Otherwise, click on the Partition tab in the DU main window.
3. Set the number of partitions from the dropdown menu (use 1 partition unless you wish to make more.) Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the volume(s) mount on the Desktop.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process will take 30 minutes to an hour or more depending upon the drive size.

Gray Screen w/ Wheel...Tried Everything...

I am trying to repair a computer from work that was about to be tossed. It's an older Mac. I am not sure what version of OS X it is running as it doesn't go past the gray screen with the wheel. The first few times I turned it on, it went all the way to the alternating blue screens with the cursor appearing and not appearing.
I've tried resetting permissions in single user mode. I've tried rebooting from a USB (it never recognized it), I've tried rebooting from a CD that I have from my MacBook which is around the same age. It doesn't allow me to enter safe mode. I can only enter single user mode. I run fsck and by the second time it says the volume is ok. There is no recovery hd option either. Is there any hope for getting this computer back up and going?
Thanks

Please carefully read Apple's advice article on Gray screen appears during startup

Gray Startup Question Mark. I've tried everything!

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