Grayed-out "Sync"

I don't know if it's the iPod classic or iTunes, but I plug in my iPod to the computer, it charges, but when I click "File" the "sync" option is grayed out. My iPod just doesn't seem to be registering with iTunes.
I had iTunes 8.1 when I first noticed it last night, and decided to try updating to 8.2, and it still won't work. I don't want to reset my iPod because I don't want to lose my music. Ideas?

Resetting your ipod will not harm the music on the ipod. Try resetting it by pressing the menu and select button at the same time until the apple logo appears. Once it has started up, connect it to the computer and see if the problem still exists.
Also, have you tried connecting it in disk mode?

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Sync is grayed out. Can no longer sync iPod classic with iTunes.

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New music will not sync to my iPhone 4, and music that was previously synced but was added to library through a CD will not play and has a red square and is grayed out.

I use iTunes on my family iMac, my iTunes, I believe, one update below the current software any my iPhone is on iOS 7.0.3. Music purchased through iTunes syncs correctly and will play properly. Songs that I have obtained through CD's, however, are now grayed out and have a red square with a circle around it. When I click on the song, it will cycle through my library until it can play a song. iTunes will also not restore songs that I have removed from my iPhone but are in the cloud. Is there any possible way to fix this issue? Everything has been working fine until iOS 7 and the new version of iTunes. Thank you for your time!

I am so relieved to hear that I am not the only one experiencing this! However, I am sorry to hear you are going through this as well. Lucky for me I am upgrading to a 5s which will be sent to me on Wednesday. I did stumble upon an article with tips on how to downgrade back to iOS 7, but I am EXTREMELY apprehensive about doing that myself. Here's the article link if you want to give it a go:
http://osxdaily.com/2014/09/21/downgrade-ios-8-back-to-ios-7-1-2/

HT1386 Cant sync apps between itunes library and computer...apps show up but grayed out

When trying to sync apps from itunes to ipad they appear grayed out and you can't select them. *confused

1. on the pad, settings, general / restrictions. make sure that is not on.
2. if you have multiple devices syncing from the same computer, make sure you have the correct on indicated in the leftside navigation pane of I tunes.

I have duplicative song files in my library that are grayed out. This seems to cause a syncing problem to my ipod or iphone. How can I clean up this mess?

I chose to let iTunes rearrange my files and it appears to have duplicated them in my computer's drive. So now I have the same folders/files directly under my D drive (second computer hard drive) and also in the iTunes Music Folder that iTunes created. Wasn't sure what to do so I did another import and now I have files in my library that are grayed out with the small i symbol in the circle next to them. I also have the working (bolded) files too. How can I clean this up?

Musicman05 wrote:
Is there a way to override the 256kbps "conversion" when uploading to iCloud?
No. All music that is mirrored in the cloud will be AAC@256 Kbps.
Musicman05 wrote:
Along the same lines, if I "download" a song from my library to my iPhone, then plug my iPhone into my computer and sync the song file from my computer, will the higher quality original file overwrite the 256 one?
No, because with iTunes Match enabled on an iOS device traditional syncing of music via USB is disabled. All music management is done directly on the device.
Musicman05 wrote:
Also, if I want to syncronize another computer using iTunes match, how can I get the higher quality audio files? Will I simply have to transport all of them by an exernal hard drive or thumb drive?
You will first have to copy the high-quality audio files to the computer, add them to the iTunes library then enable iTunes Match.

I've spent an hour plus googling this and none of the 'fixes' works. My custom ringtones show up fine in itunes but are grayed out in iphone when I try to sync. This just happened when I synced my phone: previously worked fine.

I've spent an hour on this: massively frustrating. My custom ringtones disappeared from iphone when I just sync'd and now show up in itunes/iphone interface (on the mac) grayed out: won't sync to phone. I know the audio files work because they were fine two hours ago! (iphone 5 running 8.1.3)

I had this problem too after i upgdatd to OS X Mavericks... only the songs on my iphone 5s that i purchased from itunes would play.
i read something about it being a syncing issue. when you plug your phone into your computer with the usb cable, the person said to switch from automatic syncing of itunes to the "manual" option. mine was already set to manual so i wasn't sure anything would work. BUT, when i plugged my phone into my computer, it started to sync all of my music on my phone again (top of itunes bar where song playing/time is listed said "now syncing 123/534 songs to x's iphone"). once that was completed, i checked the music app on my iphone and everything was back to normal!
so, i would suggest setting your music syncing settings to manual if you haven't tried that yet!
hope this helps!

Itunes is grayed out using sync

When I attempt to Sync my device with iTunes, the screen within iTunes is grayed out. I cannot select any items from the iPhone. Please help.

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with this issue if you ask in the general iTunes for Windows forums.
Regards.

Itunes 11.1.5 will not sync new apps with iPhone 5 iOS 7.0.6 and gives grayed out "install" no message? How does one work around this?

Itunes 11.1.5 (MacBook Pro,OS 10.6.8) will not sync new apps with iPhone 5 iOS 7.0.6 and gives grayed out "install" no message? How does one work around this?

Just reboot your laptop... While its rebooting try to reboot your phone also by holding the home and power buttonn for 10-15 seconds...When your phone is turned off try to connect it to iTunes and it will recognize your phone in recovery mode.
If you have the .ipsw file for iOS 7.0.6 saved in your desktop then in itunes press shift and click on Restore.
Select the ipsw file and let it restore.
If you dont have it downloaded then simply click on restore.
I hope it works
Cheers !

I have Windows 8.1 on my PC. Ever since downloading the latest version of i Tunes 11.1.4 it will not recognize any of my i Pods (3). Never had any problems syncing until this latest version of i Tunes.Manual sync is "grayed out", any ideas ? Thanks

I have Windows 8.1 on my PC. Ever since downloading the latest version of i Tunes, it will not recognize any of my i Pods (3) and therefore am unable to sync any music from my i Tunes to the i Pods. I've tried all the obvious things like resarting the PC as well as the i Pods tried different patch cables but the i Tunes software will no longer recognize my i Pods. I have automatic sync selected, but I even tried to manually sync by clicking on devices under File but the sync icon is "grayed" out. When I look under Preferences and click on devices the serial numbers of my i Pods appear and are correct but again will not recognize the i Pod when plugged in to the PC. Bottom line I'm dead in the water....appreciate any suggestions....thanks

Hi 78causeway,
Thanks for visiting Apple Support Communities.
I recommend going through the troubleshooting steps in this article if your iPhone is not recognized by iTunes for Windows:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Best,
Jeremy

TWO WAY Sync is grayed out. Cannot two way synchronize BB.

Outlook. BB.
When attempting to Configure Synchronization Settings for ASC II importer/exporter, the only options given are ONE WAY Synchronization either to or from the device. The one I want to pick:
TWO WAY Sync is grayed out.
How can I ungray the two way sync to be able to sync my outlook/tasks/address/tasks.
I will synchronization with a USB port, not through a wireless connection.
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Hi, When using software Desktop manager to do a backup and/or restore, I have to disable the wireless syncrhonisation in the blackberry first to enable the 2 ways sync. Usualy, you can not use wireless and usb cable sync., so as an example, let`s say you want to sync the adress book. go into your blackberry and into your adress book application and press the "application" button, go into "Options" and change Wireless synchronisation to "No"
After that you should see the 2 ways sync.
When completed, do not forget to put back the wireless synchronisation to "Yes" to enable it back.
hope that helps.
Robert Goupil
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I am trying to sync my new iPod classic and "Sync" is grayed out

I have tried everything. Updated iTunes, verified my User id and password, nothing is recognizing the "new" used iPod. When I plug it in to the PC, iTunes is not automatically turning on. When I open iTunes, I go to Devcies, but "Sync" is grayed out. Also, the iPod has started to "Connect" to PC and then automatically starts the "OK to Disconnect" without me doing anything at all. I am floored at this point and don't know what else to try. My old iPod was the original Classic from like 2005ish and it's hard drive just went wonky. I never had an issue with it and iTunes at all.

Hello Aerogenous,
I know having a device you can't use can be frustrating. I have located an article that will walk you through a series of troubleshooting steps:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
Warning: Because restoring erases all the songs and files on iPod, back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library. If you use the Nike + iPod Sport Kit, see this document for more information.
After you perform the restore, you should attempt to sync your content again. Keep in mind that iPods are meant to sync with one computer and one iTunes library.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

.mac syncing button is grayed out...CAN'T SYNC with IPHONE

Will update music and photos, but will not update contacts or calendar. Says syncing is not enabled. Say yes to enable. Saying syncing can't be enabled on my computer. Go in System Preferences, Can click on iDisk tab, but sync and advancd tabs are grayed out.

I just found this on another post, tried the instructions at the end of the link and it reset things and solved the problem!
http://blog.maccarocks.com/2008/10/15/fixed-unable-to-sync-iphone-with-calendarc ontacts/

HT6437 My itunes cannot locate my ipod. All the sync option are grayed out and diagnostics says that itunes cannot find usb ports and that no device is connected when it is. What should I do to solve this issue?

So itunes is giving me problems. Since around Christmas time, itunes decided to stop reading my ipod. I connect it to my computer with the usb cable and my computer will recognize that a device is connected but itunes will not. If I go to file->devices and try to sync, all of my sync options are grayed out, while before it would just automatically sync.
When I run diagnostics it tells me that under ports that it cannot find usb ports (it has a green circle?), a type of cable isn't found, and that no device is connected with the usb cable (which my ipod is). I have been trying to fix this issue but nothing is working. I've tried restarting my ipod, itunes, and my computer, i've also tried resetting my ipod and uninstalling itunes then reinstalling itunes but nothing seems to be working.
Does anyone know how to solve this issue?

Do the USB ports work for other devices?
Does the iPod charge?
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem

All iTunes songs grayed out and won't sync to phone

Hello,
I have over 9000 songs in my iTunes library. My iTunes library is stored locally on my iMac. The vast majority of songs were imported from CD's I own. If in iTunes I make the selection to sync the entire library to my phone, iTunes reports that there are about only 250 songs total. If I select "Sync only checked songs" and choose a few songs or albums, the number of songs to sync stays at zero. iTunes version 12.1.0.50.
When viewing my iTunes library I noticed that just about all of my song titles are gray. If I click on a song in iTunes it plays no problem. However I can't sync anything over to my phone anymore.
If I go to the library location on my HDD all of the music files are there as they should be.
I appreciate any suggestion - I've been trying to fix this for some time now and have had no success.
Regards.
NM

I have finally solved this issue. Here is the solution:
1. Open iTunes
2. Select Music
3. In the upper right hand corner select Albums.
4. Under "All Albums" highlight the first album, then scroll all the way to the bottom of the page, hold down the shift key and select the last album.
5. All albums should now be selected.
6. Place the cursor over one of the albums. Press with 2 fingers on the trackpad to bring up the menu.
7. Select "Check All"
8. Congratulations - no more grayed out songs and they will sync now.
9. Go into your iPhone sync and check the songs you want to transfer and click the sync button.
I hope this helps you to resolve your issue.
NO MAX

Apps won't sync from iTouch to computer. iTunes recognizes the iTouch and the app content, but the content is grayed out on the computer screen and won't allow me to sync. My iTouch is version 4.2.1 with 6.8GB capacity.

I am on vacation and away from my home computer. I installed iTunes on a computer I'm using at my son's house to enable
me to sync my iTouch, since it has become unstable when I am playing games and continually closes and reverts to the home
screen.
My son's computer recognizes my iTouch and my apps appear on the screen but they are all grayed out and will not allow me
to sync. Can anyone help me please?

Your iPod can only be synced with one iTunes library at a time. If you try to add content to it from another computer it will erase the contents of your iPod and replacement it with the contents of the new library.
In regards to the unstableness, have you tried a hard reset to see if that makes a difference? To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
B-rock

Grayed-out "Sync"

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