GRC 5.3 - Auto Provisioning completed but Status remains Open

Hi All,
Lately GRC 5.3 does not change the status to closed once approval has been submitted. Auto Provisioning completed successfully as roles was assigned to back end ABAP system.
Please advice how to change the status to CLOSED once auto provisioning completes.
Thank you
Jacky.

Hi,
I'm not sure if this is the new issue with SP17. Everything is working fine before we upgrade to SP17. Is anyone can help to solve this issue?
Thank you.
Regards,
Merdelyn

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Hello,
Is there any other workflow that needs to be triggered for the auto provisioning of the Mitigation control id assignment to the userid in RAR system from CUP, upon request completion?
I created a request that after the final stage of sox approver, got auto provisioned roles assigned to the user id in the SAP system , but it also stated that auto provisioning failed and got re-routed to the detour path of the security admin as I configured in case of auto provisioning failure. When I look at the error log, it states:
User Provisioning failed for System(s) : XYZ. Error Message : User type TE is unknown
Role: ROLEA assigned to user: TESTER1 in System(s): XYZ.
1). So, even though the approved role is being assigned to the user in the backend system, some other stuff is failing at auto provisioning. And I thought it might be the mitigation control assignment to the userid in RAR. I have the mitigation fields/objects active. But how do I ensure the auto-assignment of mitigation control ids also gets assigned on the same request upon sox approval?
2). The other question is where is the value of the 'controller' stored when configuring a stage for workflow approver determinator in the sox approver stage? Where is this value picked up from? We don't want to use the RAR mitigation approvers or monitors, we want to use a custom approver id from CUP and then the control id to be assigned upon approval automatically to the userid in RAR via CUP request completion during auto provisioning. Is this possible? The only thing failing for us is trying to determine how to create the custom approver determinator for SOX approver in CUP since it asks for 'attribute' value for workflow type 'Compliant User Provisioning' which doesn't make sense for this.
And then the above error even though the user role assignment is auto provisioning already but still giving the error as I listed above and re-routing to detour path instead of completing the request. Is it due to auto provisioning failure of mitigation control assignment in RAR?
Thanks in advance,
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Hi Karell,
Here is response to your questions:
I can use the following CAD in an AE workflow: web service to fetch role approvers. I question this as it is merely a RE workflow service : No. As far as I know the web service is only for RE/ERM.
Can the Risk Analysis be initiated in stage x automatically once stage (x-1) was completed. So no person involved, it is mandatory however, in my opinion there should be no extra person involved to actually press the button "Risk Analysis" : No. There is no way to automate the risk analysis part. Someone will have to click on the button to check for SoD violations. You can configure to run automatic risk analysis when the request is submitted but this is not 100% perfect. If someone adds or removes role during approval phase, it will invalidate the risk analysis which was run during request submission.
Can somehow the Risk Owners defined in the RAR componed be asked to approve/reject risk that came out of the Risk Analysis described in my previous point. They should only be contacted when there is a risk indicated. : This is possible by following Babak's workflow.
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I have some inquiries with regards to GRCu2019s behavior.
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GRC CUP 5.3 Auto provisioning Error

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This issue is occurring in development system of GRC and works as expected in Quality systems.
Development system of CUP Jco's connected to the development ABAP stack and
Quality Systems of Cup Jco's connected to the QA ABAP stack .
All the parameters and the configuration are the same in Dev and QA.
Now the problem we have is at the last approval stage in the workflow after the approver approves the request (Create/Change) It is erroring out in Auto Provisioning stage with the below message :
Error provisioning your request. Request no: 75. Error occurred in the system(s) : n/a, error details :
DEVL1120-TEST_A-USER CREATE-Password is not long enough (minimum length: 10 characters)
DEVL2120-TEST_A-USER CREATE-Password is not long enough (minimum length: 10 characters)
If the same approvers goes back into the request and re-approves the Autoprovisioning is completed and the request is closed. For every last approver the first time he tries to approve the message he gets the above errors in development and does not receive the same error in QA.
The password parameters in the ABAP stack and the Portal Security config are same in DEV and QA. I am not sure if I am missing any information. Any suggestion/Help is appreciated.
Angara

Raghu Thanks for your response. Yes I checked all the login parameters in both QA & DEV and compared to those that were user defined Vs Default they were the same with no difference. yet the problem occured in Development system.
I finally figured out the issue and the surprising part was the error that was issued during auto provisioning is very misleading.
Our Security team had prototyped CUA and connected to the same development client CUP was connected and forgot to remove the child system from the CUA after their demo was complete.
By utilizing Debug log mechanisim, it showed the error as BAPI that is used by CUP to create the user was failing due to CUA locking the client with no ability to create the users in child system directly , The error displayed had no connection to the password lenght.
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I'm getting an "auto-provisioning" error in CUP when a "Change Account" workflow is approved. The strange thing is, CUP does successfully provision the change to the SAP backend. Yet, the "New Account" provisions successfully without the error.
Here is an example of the audit trail log from Change Account:
Request submitted for approval by Dylan Hack(HACKDY) on 06/28/2010 17:14
Approved By Dylan Hack(HACKDY) Path AE_AUTO_APPROV_ERROR and Stage AE_AUTOPROV_ERR on 06/28/2010 17:14
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   Role: FI_xxxxx assigned to user: testngin in System(s): DEV.
   Role: FI_xxxxx assigned to user: testngin in System(s): DEV.
   Role: FI_xxxxx assigned to user: testngin in System(s): DEV.
   Role: FI_xxxxx assigned to user: testngin in System(s): DEV.
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Note: the role names were replaced with "xxxxxxx."
The system log gives an error, but it is very vague:
2010-06-28 17:14:34,682 [SAPEngine_Application_Thread[impl:3]_33] ERROR com.virsa.ae.service.ServiceException
com.virsa.ae.service.ServiceException
     at com.virsa.ae.service.sap.SAPProvisionDAO.intializeWithChangeUserInputParameters(SAPProvisionDAO.java:762)
     at com.virsa.ae.service.sap.SAPProvisionDAO.changeUser(SAPProvisionDAO.java:3457)
     at com.virsa.ae.service.sap.SAPProvisionDAO.changeUser(SAPProvisionDAO.java:3419)
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-Dylan

Hello Varun,
Thanks for the thought on this. We don't use User Defaults for Change Account, but do for New Account. You question prompted me to do more testing with very interesting results.
Results
New Account with User Defaults configured:
User provisioned successfully, no Auto-Provision error, Defaults NOT provisioned.
New Account without User Defaults configured:
User provisioned successfully, no Auto-Provision error.
Change Account with User Defaults configured:
User provisioned successfully, no Auto-Provision error, Defaults NOT provisioned.
Change Account without User Defaults configured:
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GRC 5.3 - Auto Provisioning completed but Status remains Open

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