GRC PC inbox notifications that do not allow action. How do you clear these notifications?

Hello,
I have two GRC notifications sitting in a users GRC Process Control work inbox that do not allow action to be taken to clear the instances. The action buttons are unselectable, yet the error message indicates an action must be selected before submitting. We are having similar issues with a Display Report for our Risk and Control Matrix. Can anyone point me in the direction of a solution on clearing these items from the GRC PC work inbox?
Thank you,
Nathan

Hi Nathan,
here a short handling overview:
After opening the program via TA SA38 (SAP GUI), search for the Instance-ID first.
Therefore, enter the request number into the field "External Key Disp".
Select the search result.
On the following screen:
- Select "Directly Abort Instance" ("1st Try Regular Cancel" is the same function as you have wie function "Search Access Request" in the UI).
- Enter a cancel-reason (it is a free text)
- Press "Execute"
If it it sucessful you get this message
and request is deleted from the work inbox.
The status of the request in the UI is "Aborted / Cancelled".
BR
Melanie

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Thor.API.Exceptions.tcAPIException: Duplicate schedule item for a task that does not allow multiples.\
at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.provisionObject(tcUserOperationsBean.java:2925)\
at com.thortech.xl.ejb.beansimpl.tcUserOperationsBean.provisionObject(tcUserOperationsBean.java:2666)\
at Thor.API.Operations.tcUserOperationsIntfEJB.provisionObjectx(Unknown Source)\
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)\
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)\
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)\
at java.lang.reflect.Method.invoke(Method.java:601)\
at com.bea.core.repackaged.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:310)\
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)\
at com.bea.core.repackaged.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)\
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at Thor.API.Operations.tcUserOperationsIntfDelegate.provisionObject(Unknown Source)\
... skipped
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Regards,
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Hi Vladimir,
Please select 'Allow Multiple Instance' checkbox for the process task.
Thanks,
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