GRC10 - Password Self Sercice - Cannot find the system/user

Question

Hello
I am trying to setup Password Self Service for AC10 component. I have completed the following:
1. Maintain Data Source Configuration - As per SU01 on the Plug-In system
2. Define the ABAP Connector
3. Maintain Password Self Service Configuration - Challenge questions and attempts.
I have then registered my Security Questions and responses. When I try to reset my password, the system prompts properly for the Challenge questions and takes me to the next screen to select the system.
That is where it generates error message - "No records found for the search criteria entered."
The RFC Connector works perfectly well in Emergency Access and Risk Analysis.
I apprecaite your help and thank you for taking time to answer this issue.
Snehal Pandya

Answer 1

Hi Snehal
Have a read of the following thread where this has been discussed: GRC AC-Password self service
Your options:
Connect to another Datasource - like AD/LDAP if you can somehow link your User Ids for network account to ERP
Switch off the verification (I spell out the risk and more reliance on challenge response)
Make each user a GRC user which means they then need to know their GRC password as well which puts you back in the same issue on a different system (what happens if user forgets ERP and then GRC password). This is really a different flavour of option1 as you are making GRC your data source. If each user is a GRC user then also little added value in using End User Login Functionality.
Your catch-22 to include authentication is that your users cannot authenticate with ERP password as they are using this functionality because they forgot it.
Regards
Colleen