GREAT SERVICE FROM MONICA AT PAYPAL

  I rarely need to open disputes or charge-backs at PayPal, but have recently found it necessary to do so. I was treated so professionally by Monica that I just had to join this community to let everyone know what a sheer pleasure it was to have this lovely lady deal with my problem. She was totally in the know-resolved my problem-assisted me and provided me with the information I needed-was extremely pleasant, professional and funny to boot! If ever I have another issue I will ask specifically for Monica and I suggest you all do the same! PayPal is very lucky to have her as an representative of their company and should consider a raise for her! At the very least-Employee of the Year!  A Very Happy and Satisfied PayPal Card Holder of 12 years, Rebecca   

Wow, what a great experience! It's what we all expect of Customer Service and rarely get, so it is nice to know that Apple can do it.

Similar Messages

  • Great Service from ThinkPlus EasyServ

    This blog post says it all.  Great service - one day turn around.
    http://dodson.tk/2008/09/17/you-get-what-you-pay-for-quality-service/
    ThinkPad T60 2623-DCU Windows XP (SP3)

    I've sent many Thinkpads to the depot for service and never once had a problem. Not to say bad thing don't happen but my experience has been good.
    Most people don't bother to post about how good hteir service is. They only post when it is bad.
    It is nice to see some good posts once in a while.
    T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.
    T400 2765-T7U Windows 7
    Registered Linux User #160145
    FYI: I am not employed by Lenovo

  • Great service from Apple Photo Services Customer Support

    This isn't a question, but I believe in giving credit where credit is due:
    I have some friends who run a small dance school and made them a souvenir book of my photos from their most recent recital. Several parents who saw the book wanted to order copies, and I said I'd get more if they were willing to pay the actual cost. I ended up with nine requests, and told them the books should be ready by the end of this week.
    With plenty of time, I transmitted my order about two weeks ago and specified standard delivery. When the books shipped, the notification email I got said they'd be delivered Monday. On Monday I received the standard small shipping box containing ONE book. The other eight copies were missing, even though FedEx tracking said the delivery was complete.
    I emailed APSCS and got back an email from a support person named Duana. She (at least I assume it's a she) said that sometimes a multiple-book order would ship in two cartons, even though FedEx only assigns one tracking number. She said that if I hadn't received the rest of the books by the end of Tuesday, I should email her back. She said she would be on her "weekend" Wednesday and Thursday, but would watch for my response on Friday when she was back at work.
    By the end of Tuesday, the missing books still hadn't arrived, so that evening I sent another email. I got a reply back from Duana saying my timing was good -- she was 15 minutes away from leaving for her weekend! She said she would re-place the order and try to have it expedited as much as possible.
    Today (Thursday) I received a carton containing the replacement order of eight books, via FedEx Express Priority delivery. I had mentioned to Duana that the books were all for different people, so she also sent me another carton containing nine individual boxes, so that each person could have his/her book in its own box!
    I know that in my own work, when people come to me with a request 15 minutes before I'm supposed to leave for the weekend, I'm sometimes tempted to let it slide. I'm glad Duana is a better service person than I am!
    Her willingness to assume ownership of my problem and go the extra distance to resolve it promptly means that I'll be able to get everyone their books when I promised, and I really, really appreciate that.
    The priority shipping was more expensive than what I had paid for, too, so I'm impressed that Apple gives its support people the latitude to spend a bit more money in order to satisfy a customer.

    Wow, what a great experience! It's what we all expect of Customer Service and rarely get, so it is nice to know that Apple can do it.

  • Great Service From Tech Support Adam #974024

    This is a long one but to the point and thanks for taking the time to read! 
    Yesterday I spoke with 3 separarate Customer Service Agents at 3 separate times. No one knew the problem with my set-top box. Each rep kept sending my ticket issue to tech support, video groups, did power resets. Which is fine but none of these steps nor departments were able to solve my Fios problem.
    Later on that evening I was contacted by tech Adam, which he as well asked me the same questions the 3 other agents had asked me earlier in the day. At that moment, I said to myself "Here we go again". As I sat and watched DVD's in the absence of my cable service I heard clicks and my set top box flickering messages and finally the time stamp displayed and all was good in the world. Cable was FINALLY back on!!
    Seconds later I got a call back from the intelligent,troubleshooter Adam. He listened to my story and actually analyzed what I said and came up with an answer. Why couldn't the other 3 agents that spoke with tech support/video group earlier in the day figure this out.
    We are all human but I felt that I needed to express the quickness and great satisfaction that I have experienced. Overall, the situation was rectified within 24 hours but the service received from Adam was most pleasurable. Not only because he was the tech that fixed the problem. But because he actually had a brain and let me know what his thought process was in coming to a solution.
    For all you other verizon customers that have the problem with having your Fios suspended. Please let the tech know that he/she needs to also send a message not only to the set top box in your living room but to the other box (forgot the name) that is outside the house. MAybe its called the video box?
    Again, thank you for taking the time to read this!

    Wow, what a great experience! It's what we all expect of Customer Service and rarely get, so it is nice to know that Apple can do it.

  • Great service from CReati

    I know this should probably go in a different thread but anyways: Had my zen xtra 40Gb for about a year and a half then headphone jack went a few weeks ago. I emailed customer service after reading about the problem on this forum. They said that even though it was a long time past its warranty they would replace it for free!! So now I have a brand new player (with a tight fitting headphone jack) and it only took about a week from emailing them to having a new player.
    Thanks a lot Creative, my faith is restored.
    How has everyone elses experience with them been?

    Oran wrote:I know this should probably go in a different thread but anyways
    I'm sure it's fine as a new post, but you might also want to consider adding it to the Creative Experience thread.

  • Great service from Apple !

    In view of all these negative posts I feel I need to post a little praise.
    I ordered my IP4 for launch day along with a bumper and desk top stands.
    Everything arrived on time in perfect order and all works great. NO problems what so ever, well if I REALLY want to be picky then the clock isn't accurate and it 'fetches' email very occasionally, when it shouldn't, but I expect I can live with that
    The display great, the cameras are great, the battery life is 3 times that of my 3gs, it looks great, face time is great. The whole thing is just amazing!!
    Then today I get an email telling be I have been refunded for my bumper and its shipping !! All automatically, I didn't need to do a thing.
    How good is that!

    Wow, what a great experience! It's what we all expect of Customer Service and rarely get, so it is nice to know that Apple can do it.

  • Great Service from the Store and Apple

    Let me start off by saying I have had my differences with Apple over the years I have been a customer. I have written about 4 letters addressed to Steve himself voicing my displeasure. I don't need to go into those details here, other than to say almost all were properly addressed by Apple.
    I bought one of the early iPhones, the 600.00 "version". So I've had it almost a year. A few months ago the silent switch stopped working. I didn't worry over it too much and simply avoided using the switch. I don't have an Apple store near me, so a simple trip there is not an option. But the other day I had the chance to go to one in Tucson, Az. I waited the 30 minutes to see a "genius" and explained my problem.
    After a few seconds he was able to see the problem I had. He said they could fix it. I thought great, I'll be without a phone for a few weeks but it'll be fixed. He then asked me if I had recently synced the phone. I had. He then explained that I was going to get a replacement phone. And in a few minutes I was walking out of the store with a shiny "new" iPhone.
    I was ecstatic. My "old" used phone that had wear marks on the edges in which the finish had worn off due to being in a non-iphone case for a long time was now replaced with a phone with no wear marks, etc.
    So I am very happy with Apple. With so many people posting on these forums with problems, I thought it was worth letting people know that there are a lot of happy customers out there as well.
    A note worth mentioning; the phone is either a unused phone with a new battery or a refurbished phone according the the guy at the store.
    Also, it does appear to have a louder speaker compared to what I was used to on my first phone.
    Thanks Apple.

    It is typical that the disgruntled customers will be the most vocal.
    Unlike the original poster, I am new to Apple having purchased a Nano a year ago and an Iphone some months ago. No issues with the Nano but I did have a problem with an update on my Iphone. With past phone problems I knew that a trip to my service provider's store meant the phone was going to be sent off for repair. I expected the same with Apple. Not being familiar with the genius bar concept, I walked to the rear of the store where one guy didn't seem busy, handed him the phone and explained the problem. He hooked it up to his computer and in five minutes, probably less, he handed me my phone, up and running, and thanked me for being an Apple customer.
    There is no doubt in my mind where I will be buying my next computer.

  • Calling web service from oracle forms 10g

    Problem Description:
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  • Calling web service from oracle forms fails with ORA_JAVA.JAVA_ERROR

    Problem Description:
    I'm following the steps as per the doc:
    http://www.oracle.com/technology/products/forms/htdocs/10gr2/howto/webservicefromforms/ws_10_1_3_from_forms.html
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    Yes, it is the message line - so basically this call fails => rv:= CurrencyConvertorStub.ConversionRate(jo,'CAD','USD'); and control goes in the exception block
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    at oracle.j2ee.ws.common.encoding.simpletype.XSDDecimalEncoder.stringToObject(XSDDecimalEncoder.java:51)
    at oracle.j2ee.ws.common.encoding.literal.LiteralSimpleTypeSerializer.deserialize(LiteralSimpleTypeSerializer.java:142)
    ... 17 more
    Process exited with exit code 1.
    We think that the exact cause for the problem is as follows.
    1. If we check the XSD file corresponds to response object, for one of the element, the type is decimal
    <xsd:element minOccurs="0" name="ParentValueSetId" nillable="true" type="xsd:decimal"/>
    2. In the SOAP response, this element is empty so during deserialization, the numer format exception occurred in LiteralSimpleTypeSerializer class.
    Any help is greatly appreciated.

    Hi Suresh & Mukesh,
    Suresh:
    I started the service by going through the following path System Administrator > System Configuration > Service Configuration > Application > <SERVICE_NAME> in system configuration of portal
    Mukesh: Here I don't have any proxy settings.
    Can you please let me know where I'm going wrong.
    Thanx,
    Dheeram

  • Getting .ServiceException while invoking a web service from a client

    I created a web service and then created a web service client from wsdl in eclipse. I am getting the following error when trying to call the web service from client.
    javax.xml.rpc.ServiceException: There is no stub implementation for the interface: examples.ejb.ejb20.basic.statelessSession.TraderBeanService
    Please find the files here -
    wsdl - http://www.sourcepod.com/uneksu63-9627
    Trade.java - http://www.sourcepod.com/mltizr21-9628
    TradeResult.java - http://www.sourcepod.com/npledh19-9629
    TradeResultService - http://www.sourcepod.com/hbjevm45-9630
    TradeResultServiceLocator.java - http://www.sourcepod.com/mrpagh85-9631
    TradeResultSoapBindingStub.java - http://www.sourcepod.com/zjrkjv91-9632
    package examples.ejb.ejb20.basic.statelessSession;
    import javax.xml.ws.WebServiceRef;
    import javax.xml.namespace.QName;
    public class HelloClient {
        @WebServiceRef(wsdlLocation="http://localhost:7001/webservice/services/TraderBean?wsdl")
        String url = "http://localhost:7001/webservice/services/TraderBean?wsdl";
             QName qname = new QName("http://statelessSession.basic.ejb20.ejb.examples", "TraderBeanService");
        public static void main(String[] args) {
            try {
                HelloClient client = new HelloClient();
                client.doTest(args);
            } catch(Exception e) {
                e.printStackTrace();
        public void doTest(String[] args) {
            try {
                 TraderBeanServiceLocator service = new TraderBeanServiceLocator(url,qname);
                TraderBean port = (TraderBean) service.getPort(TraderBeanService.class);
                System.out.println("Invoking the sayHello operation on the port.");
                TradeResult response = port.buy("INR", 100);
                System.out.println(response.getNumberTraded());
            } catch(Exception e) {
                e.printStackTrace();
    }How to solve the stub implementation error?
    Edited by: 901007 on 12 Aug, 2012 10:57 AM

    That did not work either. There was getPorts() and not getPort() and I used getPorts(). And I am getting the below error,
    java.lang.ClassCastException: java.util.HashMap$KeyIterator
    But when I try like the below,
        @WebServiceRef(wsdlLocation="http://localhost:7001/webservice/services/TraderBean?wsdl")
        String url = "http://localhost:7001/webservice/services/TraderBean?wsdl";
        QName qname = new QName("http://statelessSession.basic.ejb20.ejb.examples", "TraderBeanService");
                TraderBeanServiceLocator service = new TraderBeanServiceLocator();
                TraderBean port = (TraderBean) service.getPort(TraderBean.class);
                System.out.println("Invoking the sayHello operation on the port.");
                TradeResult response = port.buy("INR", 200);
                System.out.println(response.getNumberTraded());I am getting the below error,
    Invoking the sayHello operation on the port.
    AxisFault
    faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
    faultSubcode:
    faultString: java.lang.InstantiationException: examples.ejb.ejb20.basic.statelessSession.TraderBean
    faultActor:
    faultNode:
    faultDetail:
         {http://xml.apache.org/axis/}hostname:Gopi_Desktop
    java.lang.InstantiationException: examples.ejb.ejb20.basic.statelessSession.TraderBean
    As you can see the statement"Invoking the sayHello operation on the port." is getting printed but after that error is thrown.
    I tried changing it to, TraderBean port = (TraderBean) service.getPort(qname, TraderBeanServiceLocator.class);
    But even this is throwing the same error, java.lang.InstantiationException: examples.ejb.ejb20.basic.statelessSession.TraderBean
    I changed my webservice using Axis2 web service runtime and this time when I try to invoke using client, I am getting the following,
    [WARN] Weblogic's StAX implementation is unsupported and some Axiom features will not work as expected! Please use Woodstox instead.
    Exception in thread "Main Thread" org.apache.axis2.AxisFault: javax.xml.stream.XMLStreamException: Error at line:1 col:217 ':' Already got a ':' in name
         at org.apache.axis2.util.Utils.getInboundFaultFromMessageContext(Utils.java:531)
         at org.apache.axis2.description.OutInAxisOperationClient.handleResponse(OutInAxisOperation.java:375)
         at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:421)
         at org.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229)
         at org.apache.axis2.client.OperationClient.execute(OperationClient.java:165)
         at examples.ejb.ejb20.basic.statelessSession.TraderBeanStub.addTwoNumbers(TraderBeanStub.java:185)
         at examples.ejb.ejb20.basic.statelessSession.TestClient.main(TestClient.java:15)
    If you need more details, I can post the steps I did to build it...
    Any help is greately appreciated.
    Edited by: 901007 on 15 Aug, 2012 10:27 PM
    Edited by: 901007 on 15 Aug, 2012 10:49 PM

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