Great....upgraded my bundle and was forced into digital voice. Now I've lost my 2nd phone line

I'm beyond frustrated yet again with Verizon and trying to do an upgrade.  I upgraded my bundle and was forced into digital voice. Really didn't care to change my phone but went ahead.   So today I wake up to no 2nd phone line or distinctive ring line.  I've spent 2+ hours on the phone trying to get someone to get my phone line back and I'm so sick of being transferrred, calls dropped, wrong department, etc.  I don't have time for this **bleep**!  Plus...the online chat isn't working either.  I give up! 
If there is a tech person out there that can help me get my line back....please tell me who the heck to call without getting a one hour + run around with no help!
Deanne
Frustrated in Keller

I'm sorry to hear about your phone upgrade issue. The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've moved your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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