Green flashing Facetime screen on Macbook Pro Retina.

Long story: Purchased my Macbook Pro Retina in July 2012. No problems until 8 months later. At that time the computer would freeze and I would get the beach ball and have to re-start. I took it in for repairs, they replaced the logic board and reinstalled the OS. After that, whenever doing FT with my fiance in GA to his Macbook Pro, we initially get about 20-30 minutes of clear FT, then his image freezes, then the background around him flashes green, and the the FT screen goes completely green. My image down in the corner is fine, only his is affected. He can see me perfectly from his end and we both can hear each other. When I call him back, everything is fine again for about 2-20 minutes (it varies) before the problem happens again. I am I am now on my second replacement Macbook Pro Retina, but still same problem with FT. Apple is working on it over the phone. Today we tried FT together (me and the apple person) but she covered her camera--so no moving images on her end. Apple wants to see if the problem happens while doing FT with someone else. I am working on that now. What will this prove? I am so frustrated with all the time and energy this is taking on my part.
Please, please, O please...any input would be appreciated.

Unable to make or receive FaceTime calls after April 16, 2014

Similar Messages

A0020 model of screen in Macbook Pro Retina 13' (Late 2013)

A0020 model of screen in Macbook Pro Retina 13'. Anyone know who is the manufacturer of this screen? I've tried to find it on the internet, but it's seems that nobody know. I'm worried a little bit about that, because I didn't knew about the problem with the LG displays in Mac. In case that it's LG, there is some instructions how to prevent screen degradation?

Go step by step and test.
1. Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own"
   2. Reset PRAM:   http://support.apple.com/kb/PH14222
3. http://support.apple.com/kb/PH13977
Best.

Appears and quickly disappears a new screen overlaying the screen in use, it starts at the bottom of the screen tela.MACbook pro retina.O what could be causing this?

appears and quickly disappears a new screen overlaying the screen in use, it starts at the bottom of the screen tela.MACbook pro retina.O what could be causing this?

Thanks for the suggestion, the next step was to call Apple, who gave me a claim number, which I discovered you must have to get anything done with them. They refered me to a Apple store or repair center, after some reseach took it to the Computer Store in Mobile, Alabama and they were excellent. They took pictures of the screen with bug submitted it to Apple who denied the claim but they kept kicking it up to the next level and finally Apple agreed to sent new cover. The Computer Store had the cover the next day, they changed it out and now I am bug free. If your in the area of Mobile Alabama you can feel good about getting help from the Computer Store. For the two folks that responded to my note, Thank You, good comments and good advice.

Broken screen of MacBook Pro (Retina, 15-inch, Late 2013). Where I can find the part?

I have a broken screen for MacBook Pro (Retina, 15-inch, Late 2013) and I cannot find a replacement. Where I can find the screen? I will install myself. Thanks

Apple does not sell replacement parts, any you find will be third-party knockoffs. Take your Retina to an Apple store genius bar and have the techs tell you what needs to be done. New Retina screens are not cheap, they normally replace the entire lid as a unit.

Loose screen on Macbook Pro Retina 15"

Hey there,
I am curious about something... and I might just being OCD over my super expensive laptop, but my screen is slightly loose on my Macbook Pro Retina 15". If I open the screen, I can slightly jiggle it on the right side, and it seems to be loose where the screen attaches to the hinge itself. I'm talking a small amount, like 1/4 - 1/2 mm in movement. Does anyone else notice this? It's completely solid at the left hinge.

If concerned, call AppleCare. Take advantage of your warranty before you lose it.

LG Screen on Macbook pro retina late 2014

I had a previous retina macbook pro with samsung screen. Just bought the newly release Late 2014 Macbook pro retina 15' model. I found that this new one has LG Screen. Are they still bad and do they still have image burn-in issues.
Should i take it back to apple store.
Madan

Just ordered a Retina MacBook Pro11,2 (mid-2014 15", 2.2GHz Intel Core i7, 16GB RAM, 512GB SSD, OSX 10.9.4 Pre-installed - Build 13E28) and have the exact same issue. The first thing I did when i booted it for the first time was enable FileValut2 and encrypt the disk. Though I failed to notice this behavior prior to encrypting the disk, the stuttering/lag happens without fail every time I have logged in from a cold boot, locked screen or sleep. Additionally I have noticed the same stuttering behavior when switching tabs on various built-in OSX applications such as the tabs on the About This Mac > More Info.... (System Information) dialog for example, and similarly other dialogs that experience this behavior of resizing when switching tabs. I was running no other software than About This Mac > More Info ... (System Information) and OSX 10.9.4 itself. The issue happens without fail with and without a USB mouse plugged in.
I am really glad to have found this thread and with such recent posts. I'd love to find out that this is just a software bug that will be fixed when OSX 10.10 "Yosemite" is released. If not, I hope the cause of this bug is determined soon so I can still exchange or have it repaired.
Migflono and Matthew, would you be able to post your hardware specs for comparison?

Black screen on MacBook Pro Retina Display after installing Moutain Lion. Need Help!

My macbook pro (retina) screen went black after I installed Mountain Lion.
I got a HDMI cable to another monitor and the image worked nicely there.
But i cant get it back on my MacBook Pro! I tried taking out the HDMI cable, restarting, searching on settings configs..
What should I do?
Are there any drivers i should install to get image back on my MacBook Pro Retina Display?
Has this happened to anyone else?
Thanks in advance for all the help.

That helped me finding other people with similar problems.
But there is a major difference!
-They have a black screen after they login.
-My screen is black NOW! And I'm only using my BRAND NEW rmbp with the HDMI cable to my TV!
This isnt good at all and I would like to solve it asap..
I tried reinstalling Mountain Lion, taking out the hdmi cable and rebooting many times.
Until now, nothing!
Is my screen broken or maybe my video card has some problems?
I hope not! I just traveled from the US to Brazil and I dont want to search for an Apple Store here.
Any tips or ideas are welcome, thank you.

Multiple kernel panics & black screen on Macbook Pro Retina early 2013

My Macbook Pro Retina (early 2013, 8GB ram, 250 GB hard drive) has been experiencing multiple kernel panics forcing rapid-fire restarts of the computer multiple times within a very short time frame. This is followed by the screen staying black even if the computer is on (keyboard lit up, can hear volume buttons) but nothing is on the screen. Once the screen goes black, I have to employ some combination of manually shutting it down (by holding down the power button) and then turning it back on (+/- doing an SMC reset) to get the screen working again. I also tried a PRAM reset once, but it didn't seem to have any effect, and I've repaired the disk permissions.
This issue has happened multiple times in the past week. It seems to vary as to how long it takes to happen again (could be a few days, could be less than an hour), and it has happened during multiple different activities (surfing the web, using Word, using Mail). I have experienced this both on Mavericks and after updating to Yosemite over the weekend.
I took it to the Apple Store on Saturday and while the Genius saw that the screen was black when I initially brought it in (even though the computer was on), we couldn't recreate the issue and the diagnostic tests he ran showed nothing. It even started back up fine for him. I thought I was OK, until I had another round of kernel panics + black screen this afternoon. At this point, doing a normal restart of the machine results in a kernel panic before it even makes it off of the loading screen and then a black screen.
This time, I checked the logs and saw the panic report included below. I don't know enough about this to understand what it means, but hopefully someone else does! Some internet searching has suggested that it might be a problem with the GPU (and the log below says GPU panic). Help, please!
Mon Nov 3 16:43:08 2014
*** Panic Report ***
panic(cpu 6 caller 0xffffff7f868daf63): "GPU Panic: [<None>] 3 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x104000000 0xffffff8114d8a000 0x0e7150a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.7.21/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 6), Frame : Return Address
0xffffff8111a12d30 : 0xffffff8003d3a811
0xffffff8111a12db0 : 0xffffff7f868daf63
0xffffff8111a12e90 : 0xffffff7f84a1cd28
0xffffff8111a12f50 : 0xffffff7f84ae71b6
0xffffff8111a12f90 : 0xffffff7f84ae7226
0xffffff8111a13000 : 0xffffff7f84d1ed7e
0xffffff8111a13090 : 0xffffff7f84d3650b
0xffffff8111a130d0 : 0xffffff7f84b5fa13
0xffffff8111a13100 : 0xffffff7f84b5f99d
0xffffff8111a13130 : 0xffffff7f84c6dc9f
0xffffff8111a13160 : 0xffffff7f84c6f971
0xffffff8111a13200 : 0xffffff7f84c6ff38
0xffffff8111a13280 : 0xffffff7f84a31bbf
0xffffff8111a132d0 : 0xffffff7f84c74157
0xffffff8111a13430 : 0xffffff7f84c745fa
0xffffff8111a134b0 : 0xffffff7f84b1ebee
0xffffff8111a13680 : 0xffffff7f84b1d78f
0xffffff8111a136c0 : 0xffffff7f84b2d8f8
0xffffff8111a13720 : 0xffffff7f84b27d63
0xffffff8111a13740 : 0xffffff7f84ae3f76
0xffffff8111a13780 : 0xffffff7f84ae3060
0xffffff8111a137e0 : 0xffffff7f84a20164
0xffffff8111a13800 : 0xffffff7f84a20b5b
0xffffff8111a13a20 : 0xffffff7f84a20e48
0xffffff8111a13ac0 : 0xffffff7f849ce330
0xffffff8111a13b40 : 0xffffff7f849cdb9e
0xffffff8111a13ba0 : 0xffffff7f849cf4c6
0xffffff8111a13be0 : 0xffffff7f849818d0
0xffffff8111a13c70 : 0xffffff7f849798ac
0xffffff8111a13cb0 : 0xffffff7f849d0164
0xffffff8111a13d00 : 0xffffff80042b85b1
0xffffff8111a13d50 : 0xffffff80042ff0b5
0xffffff8111a13dc0 : 0xffffff8003dea95e
0xffffff8111a13e10 : 0xffffff8003d3e91c
0xffffff8111a13e40 : 0xffffff8003d235a3
0xffffff8111a13e90 : 0xffffff8003d33e8d
0xffffff8111a13f10 : 0xffffff8003e0a142
0xffffff8111a13fb0 : 0xffffff8003e3ac66
      Kernel Extensions in backtrace:
com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8496f000->0xffffff7f849a9fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
com.apple.driver.AppleMuxControl(3.7.21)[32B7E2DE-1F9D-3555-B687-7A76A62B81D2]@ 0xffffff7f868cc000->0xffffff7f868dffff
dependency: com.apple.driver.AppleGraphicsControl(3.7.21)[62689710-EEA7-307A-AC83-B8F25DA88 A6A]@0xffffff7f868c4000
dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f8526e000
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8496f000
dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[0183904C-6A16-32C4-9405-EEFD7F820B 02]@0xffffff7f868c7000
com.apple.nvidia.driver.NVDAResman(10.0)[53CC0E05-7382-336C-8239-AE884D6CA71A]@ 0xffffff7f849cc000->0xffffff7f84c41fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[F4738C55-B507-3627-A9CA-3D29A5230A03]@0xff ffff7f849b6000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[6D99A3BE-D531-3780-880B-13F2FC894A4A]@0 xffffff7f8496f000
dependency: com.apple.AppleGraphicsDeviceControl(3.7.21)[4700601D-3FEB-3B86-B2BA-8D71AF84D1 C4]@0xffffff7f849c6000
com.apple.nvidia.driver.NVDAGK100Hal(10.0)[DC43029D-568A-3B7C-976B-E922C17F5143 ]@0xffffff7f84c4d000->0xffffff7f84dfafff
            dependency: com.apple.nvidia.driver.NVDAResman(10.0.0)[53CC0E05-7382-336C-8239-AE884D6CA71A ]@0xffffff7f849cc000
dependency: com.apple.iokit.IOPCIFamily(2.9)[766FC23F-452C-3B74-951C-598BB17BCF06]@0xffffff 7f84524000
BSD process name corresponding to current thread: WindowServer

The logic board is faulty and will have to be replaced.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.

Login screen on MacBook Pro Retina (Late 2013) with enabled File Vault is extremely slow (suttering)

Hi
I have a MacBook Pro Retina (Late 2013) with enabled File Vault on OS X Mavericks. When I boot up the mac freshly it takes quite long to get to the initial login screen (which as I understand is a pre-boot login provided by the recovery partition if File Vault is enabled). However, what is even more bothering me is that once I get to this screen, the whole UI is behaving extremely slow. The mouse makes jumps of a few inches on the screen and the animations (e.g. if you click a user and then an animation shows the password entry field) are running in slow motion and only update every few seconds. Typing the password afterwards runs smothly again (altought for example moving the mouse at this point still behaves as described before). After loggin in to the account OS X runs fine without any hicks. Can anyone give me a hit what this could be and how I could resolve this?
This has already been done:
Reset PRAM
Boot into recovery partition and run repaired disk and disk permissions
Run all OS X maintenance operations and cleared caches using OnyX
What I could imagine is that somehow the recovery partition is damaged (which as I understand is used to boot to the login screen if File Vault is enabled).
Any help would be greatly appreciated.
Chris

Just ordered a Retina MacBook Pro11,2 (mid-2014 15", 2.2GHz Intel Core i7, 16GB RAM, 512GB SSD, OSX 10.9.4 Pre-installed - Build 13E28) and have the exact same issue. The first thing I did when i booted it for the first time was enable FileValut2 and encrypt the disk. Though I failed to notice this behavior prior to encrypting the disk, the stuttering/lag happens without fail every time I have logged in from a cold boot, locked screen or sleep. Additionally I have noticed the same stuttering behavior when switching tabs on various built-in OSX applications such as the tabs on the About This Mac > More Info.... (System Information) dialog for example, and similarly other dialogs that experience this behavior of resizing when switching tabs. I was running no other software than About This Mac > More Info ... (System Information) and OSX 10.9.4 itself. The issue happens without fail with and without a USB mouse plugged in.
I am really glad to have found this thread and with such recent posts. I'd love to find out that this is just a software bug that will be fixed when OSX 10.10 "Yosemite" is released. If not, I hope the cause of this bug is determined soon so I can still exchange or have it repaired.
Migflono and Matthew, would you be able to post your hardware specs for comparison?

FaceTime issue on MacBook Pro retina.

HI guys.
OK another head head scratcher I'm having an issue with FaceTime on my MacBook Pro 13" retina Running mountain lion.
It it to was working fine until about a month ago.
Now it just won't let me connect at all regardless if it's me that is ringing out or someone ringing me.
The issue is it drops connection when I go to answer or if who I am ringing answers Never had this problem before.
it rings fine & when I click accept it says connecting then it beeps 3 times & tells me it's failed.
i Know it can't be my Apple ID as FaceTime works without any problems on my iPad But it does have issues on my iPhone 4 8gb But that's a different issue FaceTime just hangs when I go to answer on my iPhone.
i Have so far tried several things logging out of iCloud then back in.
Logging in with a different Apple ID & trying it from a different user account.
ALl all have the same result so all I can conclude there must be something on the Mac itself.
The mac does have norton antivirus for mac installed which the subscription has expired on months ago I have tried allowing the FaceTime app through the firewall & I have also disabled norton too but still the same result.
anyone had the same issue or come across this before if so how did you resolve it?
cheers guys thank you.

Unable to make or receive FaceTime calls after April 16, 2014

Screen Garbage MacBook Pro Retina

MacBook Pro Retina 15, Mid 2014 16 GB RAM GT 750M 2GB VRAM 500 GB SSD
This phenomenon occurs when running PP 8.1 - no other app on my Mac produces this.
Exported video is fine and doesn't seem to affect function the of PP, but troubling to see this.
Screenshot of issue with PP in background.

I have this problem on the lower third with Mavericks. Sometimes the computer just stays black when I leave it on battery and it goes to sleep. It won't wake up until I hold the power button down for a long time and it restarts. If I close the lid, then reopen later I get the artifacts you show here, but only on the lower third. I do not get them EVER if the computer isn't CLOSED to sleep. Of course when walking from one room to another (think in terms of large hotel where this could be a 15 minute walk) I don't want to shut it off but I don't want to carry it open either. THis is a problem. I didn't have this problem before mavricks. I'm on the original MBPr which I purchased Jan 2013. Otherwise it's been flawless. Just one dead pixel cluster and the battery life is gradually decreasing.

How much is it to replace cracked screen of macbook pro retina display?

I stepped on the corner of my macbook pro 13" retina display and the screen has cracked and there is a black square in the corner where the screen is broken. I was wondering from others who have had the same experience how much is it to have the screen fixed in the UK?
Thanks

At this time just the Apple stores in the US are doing in-store repairs on iPhone 5-series...the screen is $149. You will have to contact the Apple store there and see if they're doing repairs yet.

Video graphics break up + hidden screen text - Macbook Pro Retina

I can't believe it - my brand-new Macbook Pro and I've got a graphics card error!
I've got blocks of screen bleeding into each other. Not just for a few seconds on refresh (that has been happening), but hard...
At the moment, I'm looking at gmail running. I'm sending a message. The background has bled across the screen in a 10cm x 10cm block. If I click on one of the areas below, it appears, but the square bleed overlay remains.
Looking in the system log, I can see these messages occur two or three times:
CGContextClipToRect: invalid content 0x0
Safari: _GetISImageRefFromIconRefInternal: could not reain image ref 0x25b1009 (err=-2500)
There's also one message:
Safari: Excpetion writing metadata: CoreData could not fulfill a fault for '0x7f878f222b60 <x-coredate:/8F950213-916F-402E-A760-2819703F7
When I refresh the screen it goes away again.
Similarly, when running facbook, the text will disappear. For example:
I'll type:
This is a line of typing
I'll only see:
this is
A few seconds later, it'll jump and fill it in and I'll see:
This is a line of typing

nadia_d,
You have a new MBP you have 14 days to return/exchange, 90 days of free phone support, as well as 1 year at the store. Take advantage of this.
Phone 800-692-7753

Can my Flash Storage on my Macbook Pro Retina Display (Late 2013) be upgraded?

I feel like my 256GB Flash Storage is not going to be enough for me, and I have bought it over a month ago. Anyone know my options on upgrading, other than using a portable storage drive.
Thanks.

There's no 3rd party for that yet. The company to watch would be Other World Computing. They do have SSD's for previous generations of Retina, but the new models have a different interface. One thing you can do is to add an SD card in the slot and format it as OS X Extended (Journaled) NOT case sensitive. It's nowhere near as fast as your SSD, but it's convenient and maybe good for less important data files.
http://www.amazon.com/Lexar-Professional-128GB-Memory-LSD128CTBNA400/dp/B007BZRX K2/ref=sr_1_3?ie=UTF8&qid=1396915819&sr=8-3&keywords=sd+card+128+gb

Why does facetime echo on macbook pro retina display

When someone calls me on facetime since the latest update they can hear their voice echo. How can I fix that?

When someone calls me on facetime since the latest update they can hear their voice echo. How can I fix that?

Green flashing Facetime screen on Macbook Pro Retina.

Similar Messages

Maybe you are looking for