Green light, but will not connect to Internet

Set up the router easily, solid green light. Airport Utility says Airport is green, but Internet connection is "disconnected"

Hmmm. I'm not familiar with Arris, but the power down / power up sequence works with any cable modem that I've ever used.
If you are:
Connecting to the WAN "O" port on the AirPort Extreme
Verified that the Ethernet cable is working correctly
I am running out of ideas
I assume that the Airport Extreme is functioning correctly, but there is no way to verify that. Suggest you give it one last shot before you haul the Extreme in to the Apple Store.
This time, perform a Factory Default Reset on the AirPort Extreme as follows:
Pull the power cable from the back of the AirPort Extreme
Wait a minute
Hold in the reset button and keep holding it in for an additional 8-10 seconds while you simultaneously plug the power back in to the AirPort Extreme
Release the reset button after the hold period and allow 25-30 seconds for the AirPort to display a slow blinking amber light.
Then do the complete power down and power up in sequence again to see if the modem and AirPort will associate with each other.
If that does not do it, I am stumped.  If you find a solution, please let us know.

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