Green light on Airport Extreme but will not connect to internet

I have tried restarting computer and Airport Extreme but it will not connect to internet. Unit has been working great up until now. I have made no changes in system.
This Airport/time machine is 2009 version.

The Cisco DPC 3010 is a cable modem, so you will need to let the modem completely reset before you connect it to the AirPort Extreme.
It may be necessary to perform a Factory Default Reset on the AirPort Extreme and reconfigure it, but we will try a shortcut first to see if that can be avoided.
Power off the entire network.....all devices....modem, AirPort, computers, mobile devices, etc in any order that you want.
Be sure to disconnect the power cable on the modem, either on the back of the device or pull the power cord from the wall AC jack
Leave everything powered off for at least 30 minutes. Longer is better, as it sometimes takes the equipment back at the ISP longer to completely reset and issue a new fresh IP address to the modem.
After the wait period, power up the modem first, and let it run for at least 5 minutes by itself. If your modem documentation states that the modem should be powered up for 15 minutes, then go with 15.
Power up the AirPort Extreme next, and let it run a few minutes
Then power up other devices one at a time about a minute apart
When the entire network is back up, check the network.
It this does not work, you will have to start over again as above, except this time you will need to perform a Factory Default Reset on the AirPort Extreme.
To do that, power off the AirPort Exterme for a few minutes
Hold in the reset button on the back of the Extreme.....and keep holding it in for an additional 9-10 seconds while you simultaneously plug the power back into the Extreme
Release the reset button after the hold period, and allow a full minute for the Extreme to restart to a slow, blinking amber light
Power off the AirPort now, and start it back up in the proper sequence
If things still don't work, then you likely have a defective AirPort Extreme that will need to be replaced.

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My laptop compaq presario will not connect to the Internet anymore after buying airport extreme. Why? It detects the network, accepts my password, but will not connect to Internet.

My laptop compaq presario will not connect to the Internet anymore after buying airport extreme. Why? It detects the network, accepts my password, but will not connect to Internet. I tried to repair connection, tried to reboot modem several times, I even updated my computer. Nothing. All it says is that it does not detect modem. Why?

Welcome to the support community group.
First, are you sure that your AirPort Extreme has been configured correctly and is properly connected to your modem?
Begin by telling us how you have things connected and if the Airport Extreme is replacing a previously owned router or is this an entirely new installation?
First be sure that your modem is working and properly connects you to the internet using an ethernet cable directly connected to your laptop. Once you're sure that's working, reset the AirPort to factory defaults by disconnecting it from power and pressing and holding in the small reset button on the back for 15 - 20 seconds while you reconnect it to power. Then turn everything off for 5 minutes. Connect the Airport to your modem with and ethernet cable to the Airport WAN port on the back (check the user guide to make sure you connect the cable to the correct port) then connect a second ethernet cable between the laptop and one of the LAN ports on the AirPort Extreme.
Then power up the modem first, wait 5 minutes and then power up the Airport, wait 5 minutes and finally power up your laptop.
Then run the airport configuration utility from your laptop. Since you're not using an Apple computer, be sure that all of your firewall, and virus blocking and checking software is disabled before you run the airport configuration utility. Once you run the utility, it should detect your AirPort and allow you to use the configuration wizard to set things up.
Check back if you're still having problems.

"My Windows 7 Dell will see Airport network but will not connect"

"My Windows 7 Dell will see Airport network but will not connect" Can anyone help me out with this?
Thanks,

Yes, I have the Airport utility installed on the Windows 7 dell.

Airport shows being connected but will not connect to internet

Airport will not connect to internet yet shows me as connected.
When and if I do get connected, I will loose the connection and unable to access the internet.
This has happened using several different wireless locations.
Please help as to what my settings should be or how to correct the problem

What debugging steps have you taken?
Connecting to your wireless network and connecting to the Internet are two different parts of the connection process.
If you open your Network preferences panel does it show you have an IP address of the form 169.x.x.x?

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Try going to settings>general>reset>reset network settings. Once you've reset your network settings you will need to be able to plug in your wifi/router password to your wifi appliance. (password to wifi router)
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Green light, but will not connect to Internet

Set up the router easily, solid green light. Airport Utility says Airport is green, but Internet connection is "disconnected"

Hmmm. I'm not familiar with Arris, but the power down / power up sequence works with any cable modem that I've ever used.
If you are:
Connecting to the WAN "O" port on the AirPort Extreme
Verified that the Ethernet cable is working correctly
I am running out of ideas
I assume that the Airport Extreme is functioning correctly, but there is no way to verify that. Suggest you give it one last shot before you haul the Extreme in to the Apple Store.
This time, perform a Factory Default Reset on the AirPort Extreme as follows:
Pull the power cable from the back of the AirPort Extreme
Wait a minute
Hold in the reset button and keep holding it in for an additional 8-10 seconds while you simultaneously plug the power back in to the AirPort Extreme
Release the reset button after the hold period and allow 25-30 seconds for the AirPort to display a slow blinking amber light.
Then do the complete power down and power up in sequence again to see if the modem and AirPort will associate with each other.
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Airport Express is recognized in AirPort Utility but will not connect.

I just bought a brand new Airport Extreme from Best Buy yesterday and have it set up perfectly. However, now my Airport Express (that I use to stream music to my stereo via Airtunes) will not connect. I have reset the Airport Express many times and it still won't connect. Here is what is crazy... the Airport Express is recoginized within the AirPort Utility, however when I click 'Continue' I get this message:
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I click 'OK' and I get this message "Connecting To Network' Connecting to network 'Apple Network 08ded7'. Please wait..."
Than the message disappears and I stay on the same screen I started from (I don't advance to the next setup screen... repeat and it does the same thing.
I've disabled my firewalls and still no luck. Also, the Airport Express shows an Orange light both on the device and the AirPort Utility.
Anyone know what the deal may be?
Thanks in advance!!

Not sure why, but I installed the Airport Utility software on a differnt PC and was able to get the Airport Express configured and working just fine now. Hmmmmm...
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Message Edited by ravens6938 on 01-02-200702:23 PM

Hi… I would suggest you to delete preferred wireless networks on your wireless laptop, and then try to reconnect to the wireless network. Also check what ip address you are getting, is it a valid ip address from the router. Try deleting cookies in internet explorer. Then check the connection. You cannot change anything on the router because other two computers are working fine.

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Network says I'm connected but will not connect to internet

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Hi… I would suggest you to delete preferred wireless networks on your wireless laptop, and then try to reconnect to the wireless network. Also check what ip address you are getting, is it a valid ip address from the router. Try deleting cookies in internet explorer. Then check the connection. You cannot change anything on the router because other two computers are working fine.

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Check proxies ...
Open System Preferences > Network > Advanced > Proxies
Deselect any checked boxes on the left then click OK.
Relaunch your browser to test.
And make sure the firewall is off. System Preferences > Securty & Privacy > Firewall
If it's on, you may need to click the lock icon to turn if off. You may be prompted for your admin password.
Message edited by: CS

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Green light on Airport Extreme but will not connect to internet

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