Green screen playing videos

green screen playing videos
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‎04-04-2014 10:58 PM
»HP Pavilion g6-2235us Notebook PC
Serial Number:   [edited by Moderator]
Product Number: C2N50UA
windows 8.1 i keep getting a green screen when playing videos. audio is fine.   please help!

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Similar Messages

Help with green screen on videos

There must be some bug in the HP laptops that causes so many complaints about the green screen. I had to reinstall my system because there was some problem that my anti virus and malwarebytes couldn't fix. So, low and behold the old green screen on videos reappeared. I tried a former solution given to me by one of HP techs on here. I went to tools, internet options, advanced and then clicked on Use software rendering instead of GPU rendering. Wasn't working. So I download HP Support assistant. In the search I put Green screen on videos. The only thing that came up was to fix a video card. I don't have a video card. I looked at the suggestion on the forum to update Flash player. I got the message that Flash player is installed with 8.1 so not install for it. I realize a great deal of problems are caused by Microsoft negligent creation of 8.1 but hopefully the HP techs can do a better job of addressing this. BTW don'l look forward to updating to Windows 10 if you are paying for an extended warrenty. Microsoft say's if you upgrade to Windows 10 from Windows 8 or 8.1, you warrenty is invalidated.

Hi,
Please perform a clean install Flash Player first:
http://helpx.adobe.com/flash-player/kb/clean-install-flash-player.html
Regards.
BH
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Green screen for videos and movies

i upgraded all the software for itunes and quicktime. using another post for 'green screen for video previews', i modified some settings in quicktime and one of them now has strips of static across the green. quite frustrating...

I could be off the mark, but you may need to install the version of iTunes here: iTunes for Windows (64-bit — for older video cards).
And then repair/reinstall QuickTime 7.7.6 for Windows.
If that works for you then the next time Apple Software Update or iTunes tells you there is a new version revisit the first link. It should be updated with a new "for older video cards" version that will work with QuickTime.
tt2

Green screen during videos

I am experiencing green screens during videos but the audio is fine. I have done the system restore an factory reset which only corrects the problem for a few days. It always reverts back. Any DETAILED suggestions??

Hi,
Please use the following methods to fix:
http://answers.microsoft.com/en-us/ie/forum/ie10-windows_8/get-green-screen-when-watching-online-vid...
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Green screen and video freezing while maximizing videos playing in iTunes?

After a year-and-a-half of seamless operation, iTunes started malfunctioning yesterday. When trying to play a video (either a TV show or a music video), the video will often freeze when I hit command-F to maximize. The audio keeps playing just fine. Sometimes I'm able to get the video running again by hitting escape and command-F a few times, and by hitting space bar repeatedly to pause and unpause. Before starting to work, iTunes displays a green screen for a half-second.
My system is at 10.5.8 and my iTunes is fully updated. My computer is an aluminum-unibody MacBook Pro 15".
I have tried turning the computer off for a while, reinstalling iTunes, and switching from discrete graphics to integrated graphics, all without any improvement. I doesn't happen every time I play a video or a TV show, but it does happen a majority of the time, and it often takes 10-20 seconds of fiddling to get the video to play.
Any ideas? I'm stumped.

I've been having the same problem as you Mitlov. This is one of the reasons I always get a bit leery about updating my current version of iTunes, iPhone, or iPod. Something always stops working amongst one or more of them. Two years ago I updated iPod and I remember it took a month before I could get the iPod to work again. If you hear about a fix for this problem (besides just buying Snow Leopard) please post it back in the discussions. There are a lot of people who will benefit from it!

How do i get rid of fuzzy green screen when videos are playing?

I get random fuzzy green screen appearing on macbook pro whenever I watch videos online. How do I get rid of it? I didn't have this problem before and I didn't do anything new to computer nor did I drop it.

On the TV or iMac display and is Mirroring On or Off?
First check all of your cables, connectors and connections.
If it's a really strong green hue, then there is probably something wrong with the cabling or a connection.
If it is only slightly off hue, then go to: System Preferences > Displays > select the Color tab for whichever and try selecting a different Display Profile or setting a new Profile by selecting the Calibrate.... button.
also see > ColorSync for Mac OSX
Dennis

GREEN SCREEN WITH VIDEOS ON IE AND MOZILLA

I have a Desktop HP with Windows 7 Ultimate, SP1, 64 bits with an ATI Radeon 4500, catalyst 13.1.
Java (8.0.250) and Flash Player (15.0.0.189) with automatic update option.
Videos on IE11 and Firefox 30.0 give me an green screen image with sound.
I have reinstalled the all thing, partially, fully, and no result at all!
There is no option for disabling hardware acceleration, and I think it would be, if possible, a poor solution.
Yes, I have executed the very celebrated solution uninstalling the 2 windows updates (KB2735855 and KB2750841) and the blindness remains.
Hope the industry publicize a fix for this very soon; it is a disturbing problem at several levels and, once again, I am considering seriously passing all my professional profile for a Linux environment.

I don't know how old the videos or the converter is, however a few years ago and that maybe generous both Microsoft and Apple had an mp4 format and they were not compatible with each other. Eventually Apply won because of the h.264 codec. It was better quality and compressed better.
If it plays in other programs, then the codec has to be there in one form or another. It could be that quicktime uses it internal codecs and photoshop is looking for those installed on your computer. (guessing)
There use to be a small program that would read a video file and tell you what the codec is. I don't recall the name at the moment but a quick search on download.com by cnet should provide a link if it is still available and for your current computer. (whether it has been updated or not)
On the same site, you can search for codecs. Be wary installing them, not all are up to par. There are some people who have other intentions for the codecs than what they were written for. Some require that the codecs be used for personal use only unless you pay them a fee which could be a high amount in some cases.
Use google and bing to search the author to see if there are any complaints.
However if you are able to convert them to another format, then go ahead as long as it works and you don't have to deal with con-artists and high fees.
That said, it doesn't happen all the time, but it does happen I have read complaints about it.

Green screen on videos

I just purchased a HP Pavillion 23 64 bit 8.1 System and have had nothing but problems. Never have had these problems with any other pc I have purchased in past 20+ years. I thought I would come here before go and try to return the **bleep** thing.
One of the problems I am having is green screens appear when I try to play a video. I have googled and tried various suggested solutions with limited success. Please advise. thank you

Hello @jims12345,
I understand that you are having issues with getting a green screen when you are trying to watch videos on your HP Pavilion 23 All-in-One Desktop PC running Windows 8.1. This problem could be caused due to problems with hardware and devices with a new unit this is not likey, but better to check and be sure then assume. Below are the steps to use Windows Troubleshooter to diagnose the problem.
Step 1. Press Windows Key + F
Step 2. Start Screen will open with Search feature
Step 3. Type “Troubleshooting” in the Search Box
Step 4. Click the Search icon
Step 5. Open it from the Search Results page
Step 6. Click “View all” link
Step 7. The tool will provide a list of possible issues that can be fixed with the troubleshooter. Click “Hardware and devices” item
Step 8. Hardware and Devices wizard will open. Click “Advanced” and make sure “Apply repairs automatically” checkbox is checked
Step 9. Click Next button and follow the on-screen prompts
If no problems were detected with the troubleshooting wizard most probably green screen error is caused due to malfunctioning or incompatible device driver. Any recently installed device drivers need to be uninstalled.
Step 1. Press Windows Key + X
Step 2. Click “Device Manager”
Step 3. Expand the top level entry and then the recently installed driver name
Step 4. Right-click the relevant driver and select Uninstall option
Step 5. Reboot your computer
Next, lets try to restore Default CMOS SettingsGo to the CMOS settings page and restore the default settings & values. Some recent changes in the CMOS settings might have caused this issue.
Step 1. Press Windows Key + C
Step 2. The Charms Bar will appear on the right side of your screen
Step 3. Click the Settings icon
Step 4. Click Power | Restart
Step 5. The computer will shut down and restart
Step 6. Press F10 or Delete key repeatedly as the case may be
Step 7. Click Apply default and Exit
Next, we will try to turn off the Video Acceleration setting which is found in the Windows Media Player. Fix Green Screen Errors in Windows 8/8.1 by disabling the video acceleration feature.
Step 1. Press Windows Key, open Windows Media Player from the Start Screen
Step 2. Click the Play tab on the right side panel
step 3. Press Alt key of your keyboard
Step 4. Click Tools | Options
Step 5. Options dialog will open
Step 6. Click the Performance tab
Step 7. Uncheck the box named “Turn on DirectX video acceleration for WMV files”
Step 8. Click Apply, and then OK
Step 9. Exit and re-open the application
Lastly, lets try to disable all plug-ins, extensions that are part of your web browser. The actual steps are given as under:
Step 1. Press Windows Key + R
Step 2. Type “inetcpl.cpl” in the Open textbox, click OK
Step 3. Internet Options dialog will open with default General tab
Step 4. Replace the text specified in the Home Page
Step 5. Under “Startup” category select “Start with home page”
Step 6. Click the Tabs button
Step 7. Click “Restore defaults” button
Step 8. Under “When a new tab is opened, open:” drop down box select “A blank page” option
Step 9. Click OK
Step 10. Click Apply and then OK
Please re-post if you require additional support and I will be happy to help. Thank you for posting on the HP Forums. Have a great day!
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The Green Screen and Video Problems

Hello,
I've read through the issues and answers on this topic but some of the things are working and some not. For isntance, I was able to resolve one of my issues with some other fixes I had found through general online forums for the "green" screen which plays with only audio. It seems to be working for me on you tube but not on Facebook anymore alhtough Facebook videos worked the first time around when I rebooted.
What I did was go into my internet options and under accelerated graphics I ticked use software rendering instead of...
and under the security tab I ticked enable 64 bit processes in enhanced protected... Should the Enhanced protected mode be enabled as well then? Should I tick that option.
I also treid to do what the answers recommended...such as right clicking on the video in Facebook when it is playing and while I do get a pop up I get settings options or global settings and adobe flash player info...clicking on settings gives me options but none for the "display", only for my microphone, camera and storage. If I click on global settings, it takes me to flash player help. And last option I get my version of Adobe info, which is version 13.00.214. So no option to untick disable accelerated graphics cause I think I've done this in control panel already.
But now why it is working with youtube and not with Facebook videos I also tried to play some home videos like wmv files and other video files in my windows media flash player and there I get a black screen but still audio plays.
My computer is an HP Pavillion Notebook PC and it came with Windows 8.1 already installed. My Graphics Display adapter is an AMD Radeon R5 Graphics Card.
So what the heck do I do now. Should I install newer Adode Player? Even when unticking the accelerated graphis option, this is really not a solution to the deeper problem and issue, because then it slows down your graphics?
My computer is not even a week old and I hate having to always download fixes and constant updates and spend hours researching and trying to fix a problem that really should not occur to begin with. Why are there so many glitches with Windows? Is this a problem related with windows updates as well. Active X controls? Compatibility isuses with 64 bit processes. Should I use Firefox. I did that with my old HP which finally kicked the bucket and that is why I had to buy a new one. I had to replace my battery before even a year and my warranty battery did not last that long either and then the thing finally overheated and died. But I had lots of similar things happen before with last HP laptop so is it Windows or is it HP or is it browsers, players?
I am sorry if I am unloading on you...I don't mean too but it is just soooo frustrating as a consumer to have to always go through these kinds of things. I use my laptop for self employment so please help!!!!!
Thanks for letting me vent.. I would appreciate your help, thank you.
A frustrated customer
This question was solved.
View Solution.

Thank you for visiting the HP Support Forums and Welcome. I am sorry you have experience any issues. I have looked into your issue with the Video issues.
Have you uninstalled Internet Explorer?
Have you tried Google Chrome?
It already includes Adobe® Flash® Player built-in. Google Chrome will automatically update when new versions of Flash Player are available. Adobe are on version 15. Here is a spot to update. This does have a link to Google Chrome as well.
Here is a link to common Flashplayer issues.
I would try a system restore as this would undo any changes that might have happened with a Microsoft update. Sometimes they have not finished or been installed on the Notebook.
Hope this helps you.
Thanks.
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Getting green screen/no video with ATV- Onkyo AVR

Problem: When I turn on AppleTV, I get a solid green screen on my television display. Apparently it is only a problem with the video signal, as the audio still works.
I have just started experiencing this problem. For the past 2 years, it has worked fine. I turned on ATV to listen to music the other day and there was the green screen. I changed nothing prior to this.
Setup:
ATV Gen 3   -->   AVR Onkyo TX-NR609 -->   LG LED LCD Television (47”)
Troubleshooting shows that the ATV works fine when plugged directly into the LG TV HDMI port, so I’m assuming that rules out the ATV box itself and the HDMI cable. Also, the HDMI cable works fine when used with another component (DVD player).
When the green screen is displayed, I can play a YouTube video from my iphone via Airplay and hear the audio but not see the video.
DirectTV and DVD player work fine through the AVR and TV.
When ATV is initially turned on, the Apple logo is displayed for a few moments, then disappears and the green screen appears.
I have tried resetting ATV. I have turned off entire system and turned it back on. I have the latest firmware on the LG TV.
Any idea what I can do to fix this?   Thanks.

Change the Apple TV resolution:
Press and hold the Menu and Up button on your Apple Remote for six seconds.
The Apple TV will automatically cycle to the next resolution at approximately 20 second intervals.
Press Play on the Apple Remote to keep the current resolution or Select to manually cycle to the next resolution.
Try a different HDMI port on the receiver, if this has not been tried already.
Contact Onkyo for assistance, their may be a firmware update for the receiver. Although this would not explain why it worked previously and now is not working properly.
Also, see if there is a way to reset the receiver to a factory "out of the box" state to clear up any settings issues on the receiver that may be causing the issue.

Green screen on videos on hp all in one

All the print and pics on my hp all in one looks great except for videos....these are videos on facebook, youtube, etc. they turn green...I have sound but no pic

Hello katbird,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your system has a green screen when you play videos, and I would be happy to guide you towards a resolution!
For further assistance, I will need to know:
If your notebook's Java and Adobe Flash is up to date.
The Product and Model Number of your notebook computer.
The version of Windows you have installed on your computer.
If your computer has completed all of its important Windows Updates.
If you have updated your HP drivers using the HP Support Assistant.
If this is an on-going, or recent issue.
Please re-post with the necessary information, this way I will be able to research this further for you. I look forward to your reply!
Cheers!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Re my post about Green screen on videos

I have a HP Pavilion 17-e020us Notebook PC with Windows 8.1. Fairly new computer but now suddenly have green screen on my video's with no pictures. I am not real tech savy. I can download drivers but if you try to tell me to change some system files or slow down acceleration, I have not been able to find the place to do that even though they tell you to go to a place on here to do it, I have never found it. Is this a virus or malware? Hope to hear soon or I will have to call for support. I do have a warrenty on this.

Dear sbodea43 -
I understand you are having "green screen" issues.
Try this:
1. Open Internet Explorer.
2. Click the "Tools" button, and then click "Internet Options."
3. Click the "Advanced" tab, and then browse to the "Accelerated" graphics section.
4. Click to check the box for "Use software rendering instead of GPU rendering".
5. Click Apply, and then click OK.
Please let me know if this resolves this issue.
Regards,
dhtp
DH
I work on behalf of HP.
Please click "KUDOS Thumbs Up" if I have helped you, and click "Accept as Solution" if your problem is solved. Thanks for the feedback!

"green screen" on video playback still?

I have been putting up with this "green screen", off and on for a couple of months. Every time I find a so-called fix for it, and it works, though temporary, am I destined to put up with this forever?
I have an HP, purchased as a "Refurbished" in December 2014. It already had Win 8.1-64 installed. It also has a 2T HD, 8.00 GB RAM, AMD A8-6500 APU with Radeon HD Graphics 3.50 GHz. I also tried using Chrome, but it also ended up turning green eventually. Is there a solution to this that I haven't tried?

The issue you're experiencing is a bug in your graphics drivers. If there are current drivers available for your graphics hardware, you should update to them. If you're running the newest drivers, you'll need to wait for a fix from the GPU manufacturer.
Filing a bug with them may speed that process along, but frequently trailing-edge hardware isn't going to get the same level of attention as the current models offered for sale.
If the latest drivers don't get the job done, the other option is to disable hardware acceleration.
There's a section on it in the video troubleshooting guide here:
http://helpx.adobe.com/flash-player/kb/video-playback-issues.html
If you're using Internet Explorer, use these directions instead:
How to enable or disable software rendering in Internet Explorer

Green screen? video codec?

new to Itunes. just downloaded my first videos "nimrod nation" but the quick time or I tunes software wont work? just a green screen? is it a download error or a codec issue?

+just a green screen?+
With that one, first try the "Disable Direct3D acceleration in QuickTime" section of the following document:
Troubleshooting iTunes for Windows XP and 2000 video playback performance issues

Sound but only a green screen on videos

When going on to You Tube or even seeing videos posted on other sites I will get sound but only a green screen.
What do I need to do to get the picture back?
I have Windows 8.1

Hi,
Windows 8.1 does not come with a proper flash player (and pdf reader). Perform a clean install Flash Player may help:
http://helpx.adobe.com/flash-player/kb/clean-install-flash-player.html
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Green screen playing videos

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