Green Screen with Toshiba Satellite C75D-A

Hey Alicia, don't mean to bump a 2 month old topic but exactly what you described word for word is EXACTLY the problem I'm having in Windows 8. Exactly. I can't right click videos to turn off "hardware acceleration" either. Using software rendering instead of GPU also tends not to work. I've been having this issue about 3 months after buying Laptop. Which is a Toshiba so its different than yours. Updated all drivers (which is a pain on Toshiba's) and have tried everything. Don't be fooled by the quick fixes, usually restarting, waiting and what not it'll restore the videos but they always fall back to green screens.
The ONLY thing that has made a temporary fix and even this hasn't worked 100%, maybe like 75% is going to advanced options in IE and hitting the "reset" button then restarting my computer. Unfortunately I have to go in and redo all my settings which is a pain but that does occasionally fix it.
The videos this happens to are ALL video types, not just adobe unfortunately. Youtube videos, ADVERTISEMENT videos on the side of web pages even. I'm still trying to find a fix to this for the past 8 months. The only satisfaction I get is that videos inexplicably begin to work again after a day. If you do find a permanent fix I would love to hear it.

Won't let me do that either. Seems like what I'm pasting is to big, I'll have to divide it into different post
System Information
Time of this report: 10/4/2014, 18:45:36
       Machine name: NICHOLAS
   Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)
           Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
       System Model: Satellite C75D-A
               BIOS: 1.40
          Processor: AMD A4-5000 APU with Radeon(TM) HD Graphics     (4 CPUs), ~1.5GHz
             Memory: 6144MB RAM
Available OS Memory: 5582MB RAM
          Page File: 1761MB used, 9451MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.03.9600.16384 64bit Unicode
DxDiag Notes
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.
DirectX Debug Levels
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)
Display Devices
          Card name: AMD Radeon HD 8330
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon HD 8330 (0x9832)
           DAC type: Internal DAC(400MHz)
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_1002&DEV_9832&SUBSYS_FA851179&REV_00
     Display Memory: 3055 MB
   Dedicated Memory: 495 MB
      Shared Memory: 2560 MB
       Current Mode: 1600 x 900 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: LGD0396
        Native Mode: 1600 x 900(p) (60.083Hz)
        Output Type: Internal
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1280 (English)
     Driver Version: 14.100.0.0
        DDI Version: 11.1
     Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
           Miracast: Supported
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 4/17/2014 19:42:54, 1343272 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B71EE2-DB72-11CF-C977-8FDABEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x9832
          SubSys ID: 0xFA851179
        Revision ID: 0x0000
Driver Strong Name: oem30.inf:cb0ae414e9164b11:ati2mtag_Kabini_Mobile:14.100.0.0:pci\ven_1002&dev_9832
     Rank Of Driver: 00DA2001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeVC1_VLD  DXVA2_ModeVC1_IDCT  DXVA2_ModeWMV9_IDCT 
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled
Sound Devices
            Description: Speakers (Conexant SmartAudio HD)
Default Sound Playback: Yes
Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5114&SUBSYS_1179FA85&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: CHDRT64.sys
         Driver Version: 8.65.0002.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 7/18/2013 16:16:38, 1387712 bytes
            Other Files:
        Driver Provider: Conexant
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
            Description: Microphone (Conexant SmartAudio HD)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: CHDRT64.sys
         Driver Version: 8.65.0002.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 7/18/2013 16:16:38, 1387712 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF
Video Capture Devices
Number of Devices: 1
           FriendlyName: TOSHIBA Web Camera - HD
               Location: Front
           SymbolicLink: \\?\usb#vid_04f2&pid_b3b1&mi_00#6&2bb16674&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\ global
           Manufacturer: Microsoft
             HardwareID: USB\VID_04F2&PID_B3B1&REV_5716&MI_00,USB\VID_04F2&PID_B3B1&MI_00
             DriverDesc: USB Video Device
         DriverProvider: Microsoft
          DriverVersion: 6.3.9600.16384
      DriverDateEnglish: 6/21/2006 00:00:00
    DriverDateLocalized: 6/21/2006 12:00:00 AM
                Service: usbvideo
                  Class: Image
          DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
            ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
            ProblemCode: No Problem
  BusReportedDeviceDesc: TOSHIBA Web Camera - HD
                 Parent: USB\VID_04F2&PID_B3B1\0x0001
      DriverProblemDesc: n/a
           UpperFilters: n/a
           LowerFilters: n/a
                  Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
      ContainerCategory: Imaging

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    My boyfriend was trying to copy pictures from his Galaxy Note II onto his laptop, but when he plugged the phone in by a usb/micro usb cord and opened windows explorer, the computer froze.
    I shut it down manually, and since then it has not been able to boot at all. BIOS recognizes the drive make and model, but nothing will load; the screen goes black after the Toshiba welcome screen and nothing happens. I tried booting from both a win7 recovery disc and the 1st Toshiba recovery disc I made with the laptop; the former won't load at all and the latter goes through the "windows is loading files" progress bar, then the "microsoft windows" progress bar, brings up the cursor and stops doing anything. I can move the mouse, but the light on the HDD indicator illuminates for about 5 seconds then shuts off for less than a second, over and over. For a fraction of a second I can see an error code reading something like "No Emulation Type 00" before the recovery cd loads. I don't know what that means exactly.
    If I hadn't had previous issues with Toshiba TVAP software having compatibility issues with Windows, or if the laptop would freeze part way through installing windows updates I wouldn't have trouble blaming only WDC. But clearly Toshiba has major issues (at least) with Satellites, and except for the one person on this forum who knows what he is talking about - and let's be serious, we can't blame him for not being able to answer EVERYTHING posted on here - their tech support $^(($ B@!!$. Just like their products.
    The fact that the only answer I've found is to only replace Toshiba HDDs with OEM HDDs is complete bull.
    Sure, it is possible that the way the laptop is used causes some of the issues I've had, but FOUR HDDs? Really? What else in a laptop can go bad that could possibly help to kill off the drive? What else could possibly contribute to the agony I have to go through to keep this laptop running?
    Time to go back to work, now that I've spent over an hour trouble-shooting and writing this rant.

    Hi I'm fairly new to the forum. I'm sure Jerry will have a reply for you. 4 failed HD's is unreal. I 'm sure you know why HD's fail. I know you are very aggravated, but I would just like to ask a couple of questions. How are you testing these failed HD's. Seatools has two great free programs seatools for windows and seatools dos. Also I'm very curious about your Anti-Virus program. Viruses are really getting tough, and can wipe out your HD in seconds. If your OS gets corrupted, windows will no longer boot. I'm going to post some things that I'm sure you already know. I also would like to know how your boy friend uses his lap top. I live in a retirement village and I fix computers for free. I have see some really bad stuff. I have had to restore a couple back to factory because they were so badly infected. Power surges can really do a number on a HD. I'm going to post the link to a bootable seatools dos. It will be a ISP file and you will need to burn it to a cd. Test your drive and see what happens. I'm sure Jerry will have a comment for you. He's pretty smart.
    http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-ma...
    Why do hard disks fail?
    Because hard disks are mechanical devices, they are subject to wearing out, even if you treat them better than your own children. Around 60% of hard drive failures occur through predictable mechanical failure, with the remaining 40% of failures occurring through misuse. Hard disk failure might occur if any of the following happens:
    Your computer is bumped or jostled while it is running;
    The electric motor which allows the platter to spin fails due to bad bearings or other components;
    The filter on your air intake gets too clogged or the filter isn't working properly;
    Extreme heat while running causes the electronic circuit board to fail;
    There is a sudden power failure while the disk is writing.
    Types of hard drive failure
    There are two main types of hard drive failure - physical and logical.
    Physical failures are often due to a failure of the electric motor or the drive itself - the moving parts. They can also happen because of a major head crash (caused by your computer being dropped or jostled while it's running).
    Logical failures come from corruption in the file system. If you've accidentally deleted an important registry entry or formatted the drive improperly, or if you have a nasty virus, hard drive problems will occur. The BIOS will recognize the drive, but it won't boot.
    I Love my Satellite L775D-S7222 Laptop. Some days you're the windshield, Some days you're the bug. The Computer world is crazy. If you have answers to computer problems, pass them forward.

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