Greeting problem in unity connection 8.6

Hi
I faced problem in my greeting " Sorry , Welcome to Xyz company ......." , why giving me sorry first ??????
thanks and regards

Hi
I solved it
thanks and regards

Similar Messages

BULK Greeting Change in Unity Connection 8.6 and higher

In Cisco Unity Connection can you have the same voicemail greeting on 330 different voice mail boxes? These are for stores and if the store main number is busy or not answered it will got to voicemail
Each of the voicemail box then emails the voicemail as attachment to voicemail box owner?

Hi Anirudh,
I am not clear on what you mean by this sentence:
Each extension in the 330 sites will be unique and the same extension can be used for the user on Unity - a total of 330 users on Unity.
The Callflow we need looks like this.
Call from PSTN to SITEA---> CFAtoVM --> Plays Standard Greeting ---MWI for PhoneA at SITEA Turns on
Call from PSTN to SITEB---> CFAtoVM --> Plays Standard Greeting ---MWI for PhoneB at SITEB Turns on
regards
Andrew

MWI problem with Unity Connection 8.6

I just upgraded to Unity Connection 8.6 (HA). I am using the SIP integration to CUCM 8.5.1. The sip phones I am using are working great with MWI. None of the sccp phones are being notifiied with MWI. Does anyone know of any issues with this? MWI is working since the sip phones are displaying correctly.
Thanks,
TJ

I found the solution. I had to change the system policy on the UCM for "visual message waiting indicator policy" to "light and prompt. Once I applied that to the phones and re-synched the MWIs in Unity Connection.

Scripts in Unity Connection

Hi,
I have a Cisco CallManager 8.6 and a Cisco Unity Connection 8.6 on VMWare.I purchased the bundle (solution) Cisco BE 6000.
I did the integration of the Unity Connection with the CUCM via SIP (I also created a trunk SIP on CUCM to access CUC).
I would like to use the Unity Connection as AutoAttendant.
My question is this:
In Unity Connection, could I make scripts like I do in Cisco Unity Express with the CUE Editor?
I want to use the Unity Connection as AutoAttendant as follows:
- The incoming call goes to a Extension of Attendant Console. If the call is queued for 15 seconds the call is forwarded to Greeting of AutoAttendant Unity Connection saying "you will be attended shortly, please wait"
- After Greeting the call is again transfered to the Extension of Attendant Console. If the extension is available the call is answered but if the call is again queued for 15 the call is again forwarded to the Greeting of AutoAttendant Unity Connection saying "you will be attended shortly, please wait"
- After Greeting when the call is transfered to the Extension of Attendant Console.If the call continues queued for another 15 seconds the call is transfered to another Greeting of AutoAtendant Unity Connection saying "we apologize for the incovenience. Please call back in a few minutes"
In Unity Connection, could I make scripts like I do in Cisco Unity Express with the CUE Editor?
The only way I know to do this is with the CUE Editor or CCX Editor (Contact Center Express).
Is there any way to do this with the Unity Connection?
Thanks

No scripting or queueing with Unity Connection. With BE 6000, you would need to leverage UCCX.
Hailey
Please rate helpful posts!

Cisco Unity Connection 8.5

Hi im having a weird problem with unity connection 8.5 , I installed the spanish(Colombia) Locale and it works fine but the problem is when a i call a user and goes to unity for CFNA if attemp forward is set to spanish the system says "System Cannot Deliver Message Try again Later" In spanish , but if change attempt forward to use english locale i can leave messages with no problem. Please Help.

Hi Hector,
You are likely hitting the issue detailed in this thread
https://supportforums.cisco.com/message/3386074#3386074
Cheers!
Rob

Unity Connection drops

Hello,
I was hoping to get some ideas on how to troubleshoot this.
We just finished a migration and 'go-live' from Unity 7.0(2) to Unity Connection 8.5. Our existing CUCM is 7.1.5 (this did not change with the Unity migration). Seemingly randomly audio will drop with functions related to Unity Connection. This includes, trying to leave a message, listenting to a message, or a voice menu. This happens whether it's an internal (CUCM) or external (PSTN) call. However, when it happens internally on our 7940 phones, there is a "Temp Fail" message displayed.
Unity Connection is running on VMware ESXi 4.1, on a supported HP BL460c server. The OVA installed without problem and Unity Connection installed passing it's hardware verification routine. Unity Connection is the ONLY virtual machine running on this hardware and we plan to keep it that way. This is the first time we've virtualized a Cisco product on VMware, however, we have a couple hundred other servers already on VMware, so VMware itself is not new to us. Our Unity 7.0(2) system ran on one of Cisco's HP MCS platforms and was not virtualized. Also, Unity Connection is currently a stand-alone; it is not installed in a cluster.
Admittedly I am very new to "Unity Connection", however, several years of "Unity" and CUCM under my belt. Can anyone provide some ideas on where to start looking for this problem?
Thanks,
-Mike

Barry,
I'll be honest, I don't know exactly what version we ended up with, here's what "About" reports:
Cisco Unity Connection version: 8.5.1.10000-206
We were having a series of failures in our Unity 7.0(2), apparently as a result of us moving to Windows 2008r2 domain controllers and/or our move from Exchange 2003 to 2010. So our vendor's engineer came over and slapped in the latest copy he could find and fast-tracked the license migration process. My actual 'real' copy of the software was only just order iva the PUT tool the day our Unity crapped out (yesterday).
We got the problem resolved. It was in the VMware config as Adam suggests below. But we've got some other less major oddities that RTMT may help with. I appreciate the suggestion.
Cheers!
-Mike

Cisco Unity Connection 8.6 problem with greeting upload

Hello at all,
i have a realy strange Problem.
I want to upload a Greeting (*.wav-file) to a Call Handler, everything looks fine after uploading and i can also hear (Playback) the massage on the Computer and on my Phone. So i save the Config. After that i want to hear the massage after calling the Call Handler but i hear only "sorry, "CallHandlerName" is not Awailable".
If i make some checks everything looks ok, i have 2 User with sysadmin-role - both can Playback the massage via the Webpage.
But if i take the Phone and call the "Greetings Administrator" - there is no personal Greeting on this Call Handler - and thats my Problem.
If i Record a new massage with the Phone (in the Greeting Admin) it is working - after Uploading a new File (Codec is ok) i can Playback the new file but after Calling the CH, i hear the Massage which i have recordet with the Phone - not the Uploadet. But on the Webpage i hear the Uploadet file.....
Whats wrong????
And yes, i have set this 2 Users as Call Handler Owner.
What should i do??
Please can anyone help me in this case.....
kind regards
Markus
EDIT: I have also the Problem, that i can´t upload a File for a User - only the User self can Upload a Greeting, if do this with one of the 2 Admin-Accounts i hear also the System-Massage "sorry, -USERNAME- is not awailaible" and not the uploadet file - at the Webpage i hear the uploadet Massage - it seems to be the same Prob as with the CallHandler. Is it a JAVA-Problem mabye? I have Java JRE Version7 update7 installed and IE8 as Browser....
Certificate is installed, and the CUC is a trusted site......

Hi Markus,
It could be this bug;
CSCto92753 - Unable to upload wav files and save as greeting or send as message
Description
Symptom:
Unable to upload an existing wav file, or create a new recording using the PC microphone and save as greeting, voice name, or send as message. In the case of trying to send as a message, the user receives a "Failed to Send Message" error.
You might see Failed to Record Name if attempting to overwrite a Call Handler with a file.
You might also see Unable to save recording due to SSL certificate error.
Conditions:
Cisco Unity Connection versions 7.1(5)ES45, 8.0(3)ES27, 8.5(1)ES37
When using either the Cisco Unity Connection Administration (CUCA) or the Cisco Unity Connection Personal Communications Assistant (PCA) web applications to upload an existing wav file, or create a new recording using the PC microphone and save as a voice name, greeting, or send as a message.
In the client side Java Console logs, you see the following exception:
Exception in thread "Timeout guard" java.security.AccessControlException: access denied (java.net.SocketPermission 10.93.231.234:8443 connect,resolve)
Workaround:
In your client side JRE security profile file....commonly named:   java.policy...add the below entry. Will need to use the ipaddress of the Connection server (for a cluster, put an entry for each of publisher and subscriber).
permission java.net.SocketPermission "10.93.237.101:8443", "connect,resolve";
If get a permission error when trying to modify java.policy, then you may need to set the permissions of the file to not inhearent permissions from it's parent and not be read-only. (aka by default the entire JRE folder is read-only but you need to modify a file within it).
A good article on the Sun website with more detail on the workaround:   http://java.sun.com/developer/onlineTraining/Programming/JDCBook/appA.html
Details
First Found in:                          (4)
8.6,7.1(5)ES44,8.0(3)ES27
8.5(1)ES37
Status:
Terminated
Last Modified:
Aug 12,2012
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan

Unity Connection 8.0.3 - Opening Greeting ignores user input

Hello,
When I dial CUC pilot number, I hear "Cisco Unity Connection messaging system. From a touchtone telephone you can dial extension at any time. For directory of extensions, please press 4..."
Problem is when I try to dial number 1001 or try to press 4 for directory of extensions, CUC always plays "Sorry there is no operator... Record your message after tone, when you are finished please hang up or press # for more options...". Also, when I record some message after tone, I am unable to cancel message after pressing 6. I think that CUC ignores my touchtone presses.
Setup is simple. CIPC registered to CUCM, CUCM and CUC integration is accomplished via SIP trunk. From CIPC, I dial CUC pilot number, and get mentioned prompts. On CUC, I have configured one user with 1001 extension and associated mailbox. Also, Opening greeting handler has CSS wich contain partition in wich the user with 1001 resides.

I just noticed that if integration is accomplished via SCCP, it works as desired!
Why DTMFs are not send via sip trunk... The question is now...

Cisco Unity Connection 8.6 - Cannot Upload Greeting

Hello! I am running Unity Connection 8.6, using VMWare, in my home lab. When I try to upload a greeting to my System Call Handler, I get the following:
Unable to save recording due to SSL Certificate error. Would you like to accept the SSL certificate for this session and attempt to save the recording again?
When I choose OK I receive:
Failed to record name
Site: http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unity-connection-version-70/110950-unity-wav-issues.html#certerr
I visited the above site and tried importing the certificate into both Firefox and IE, but that did not seem to work. I also looked into Cisco Bug ID CSCto92753, but that also did not work. I looked at the Java Console Log and did a search for "access denied":
com.cisco.unity.mediamaster.MMApplet.stop() - Exception while saving preferences: access denied ("java.io.FilePermission" "C:\Users\Lalo\.cisco\unity\mediamaster\mm.properties" "read")
I modified my java.policy file to include the below, but I get the same error:
grant codeBase "file:${{java.ext.dirs}}/*" {
permission java.security.AllPermission;
permission java.io.FilePermission "C:\Users\Lalo\.cisco\unity\mediamaster\mm.properties", "write";
At this point and I am stuck. Thanks in advance for reading my post and for your assistance.
Cisco Unity Connection version: 8.6.2ES120.24901-120
Windows 7 Enterprise 32-bit
Browsers: Firefox 28.0 and IE 9
Java Version 7 Update 55 (Also tried Java Runtime Environment 1.6.0.39)

I ran in to these same symptoms and have been fighting it for a while. I have not ultimately found a solution but I found the following workaround which allowed me to get my greetings uploaded until a better solution can be found. I am posting it here in case it might work for others in a pinch.
Workaround:
Open the mediamaster applet on the appropriate page and choose to open file
browse to and select the greeting you want to upload
BEFORE clicking save, click the play button in the mediamaster (I have mine set to play via phone, I didn't test via computer). The file uploads and plays.
Then click save. For some reason, this seems to have properly uploaded the greeting without any errors.
I hope this is helpful to someone who is running in to this same frustrating error.
Jon

Unity Connection 8.5 weird cluster problem

I'm having a very odd problem with my CUC cluster. It happens after a split-brain caused by a network issue. The sub and pub go into split brain and once the network problem is resolved and they can talk, the sub goes into high utilization and the queue on the pub just backs up and is never delivered. I've even tried doing a full cluster reboot and it doesn't seem to solve the problem. During this scenario neither nodes are answering calls so incoming callers get a busy and users can't check their voicemail.
The back story is that it first happened after a link between the two buildings was disconnected for about 30 seconds during maintenance. I ended up leaving the sub down for a couple of weeks and things seemed to be OK when it came back up. Then the next time it happened was recently when we did a switch upgrade. Exactly the same thing happens, one node...usually the sub, goes into high CPU (i see it on the VMware console) and the queue on the pub backs up.
Anyone have any thoughts on how I can proceed to troubleshoot this? The worst part is I will basically have to do it late at night so as not to affect the users!
Thanks in advance!
Rob
Sent from Cisco Technical Support iPad App

Hi Rob,
It sounds like you could be hitting this bug;
CSCtq86294 - MTA threads stuck after SBR. No message delivery
Description
Symptom:After a lengthy subscriber shutdown, when the subscriber is brought up, the MTA failed to initialize properly and messages are no longer delivered. The messages simply queue up.
Conditions:
Workaround:First make sure SBR has completed (show cuc cluster status) and that the Publisher is the Primary. Next make sure the Message Transfer Agent (MTA) service is started. This can be seen by the GUI (under Cisco Unity Connection Serviceability > Tools > Service Management => Connection Message Transfer Agent) or via CLI (utils service list, look for "Connection Message Transfer Agent[STARTED]").If the service is started, then the RTMT counters can be examined to see if messages are being delivered (also available via CLI as shown below).show perf query path "CUC Message StoreMessages Received Total"show perf query path "CUC Message StoreMessages Delivered Total"show perf query path "CUC Message StoreQueued Messages Current"If these do not increment, then the MTA process is likely stuck and needs to be restarted (from the GUI via Cisco Unity Connection Serviceability). The process is "Connection Message Transfer Agent" and it should be stopped and immediately started. If there is a significant delay, then the system will fail over and will need to be failed back.
Details
1st Found-in: (1)
8.5(1)
More
Less
Status:
Fixed
Last Modified:
Dec 06,2011
Known Affected Versions:
More
Less
Fixed-in: (11)
8.6(2.10000.30), 8.6(1.98000.53), 8.6(1.98000.126)8.6(1.59), 8.6(1.21005.1), 8.6(1)ES4, 8.5(1.13029.1)
8.5(1.13028.2), 8.5(1)ES54, 8.0(3.23041.1)8.0(3)ES39
More
Less
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
3 - moderate
Cheers!
Rob
Please remember to tag your threads and help support "Teachers without Borders"
https://supportforums.cisco.com/community/netpro/idea-center/communityhelpingcommunity

Problem deleting user from Unity Connection 8.5.1 - BulkUserDelete

We are having issue deleting a user from Unity Connection 8.5.1
We tried the command line to remove the user, no go. We also installed the CUC Clean Inconsistency 1.2 and that to did not remove it.
We then tried BulkUserDelete tool and the initiial search in BulkUserDelete see's the problem user (alias) but on the next screen where you select the users, on that step the BulkUserDelete no longer see's the problem user.
Anyone know of other way to remove a problem user from CUC?

Thanks, Rob. I appreciate you taking the time to reply. I feel much more confident about the whole procedure now.
I've read many of your replies to others on this same issue so I'm pretty certain you know what you're talking about. One of the documents I read that made me doubt what TAC said is the document by Saurabh - I've read it through several times already and found it very helpful. Thanks for linking to it.
There's a scheduled back up of UC performed every night (all options are checked). Should I still do a COBRAS backup too or is that unnecessary?
Once the upgrade file installation is complete, do I need to do anything else? From what I've read, this is similar to running a Windows (or Mac) operating system update/patch - start the upgrade file, wait for it to run and once it's complete, reboot the system and continue as usual (assuming everything went OK). Is that right?
Thanks again!
Lisa

Cisco Unity Connection 8.5 User voicemail password problem

HI,
Im having problems with a cisco unity connection and hope someone can help, i have some users that after 2-3 weeks their passwords stop working
and i need to go and set a new password for them to login to hear their messages. i have set unity for never expire passwords nor lockout on failed attempts, i cant see any difference betweeen the users who have the problem and users who dont, i have impoorted my users using ldap but i am no using ldap authentication.
Thanks,

Hi Hector,
Maybe you are seeing this bug;
CSCtr43643 Bug Details Bug #5 of 21 | < Previous | Next >
Authentication rule of users doesn't overule system authentication rule
Symptom:Authentication rule of users doesn't overrule system authentication rules.Lets say:
An authentication rule is set where by the password has to expire in 2 days. And one of the user's authentication rule is set to specify "do not expire".
Then also it gives warning of "Password Expiration".
Condition :
Having different rules set under authentication rule(System Settings -> Authentication Rules") and at user level (Select User->Edit->Password Settings).
Workaround:
None
Status
Fixed
Severity
3 - moderate
Last Modified
In Last Year
Product
Cisco Unity Connection
Technology
1st Found-In
8.5
Fixed-In
8.5(1)ES58
8.5(1.13033.1)
8.0(3)ES36
8.0(3.23039.1)
Cheers!
Rob

Cisco Unity Connection 8.5 Greeting Administrator

Hi
I've set up 2 call handlers for an IVR set up I have created, it all works, I need the user to be able to create/amend greetings.
I have set up a DN pointing to connection, created a direct routing rule, checked conversation/greetings administrator, created a routing rule in for the DN I created in callmanager.
I 've set a call handler owner as me to test.
When I dial the number for greeting admin (12345), I get the normal welcome to cisco unity connection message.
it's not really clear in the admin guide how to drive it, any ideas anyone?
Thanks
Tim

Hi Tim,
When I set this up on our CUC 7.1 system, I found that the Direct Routing Rule
only worked if the greeting Admin DN was actually on a phone and that number 12345
was used to access CUC (kinda makes sense). It's more likely that you set up DN 12345
as a CTI-RP or something else and are using Call Forward All to reach Unity Connection.
In this case you will need to use the Forwarded Routing Rules.
Cheers!
Rob

Unity Connection integration with Outlook problem.

Hello,
We deploy CUC 7.1 and we integrate it with MS exchange 2007 and outlook, and we perform the recommended configuration to make the voice mail message to be appeared in both Unity connection voice mail store and to be sent to exchange then appeared in outlook as inbox message, we perform that by choosing Accept and Rely option in Message actions tab.
The customer want when the message accessed from the outlook the MWI on turned to MWI off!!!!!
How can i perform that?
Thanks

Hi Ahmed,
What you are wanting is not available with CUC 7.x "Accept and Relay"
In Cisco Unity Connection 7.1, you can use the accept and relay action to instruct Connection to both deliver each message of a certain type to the user mailbox and forward a copy of the message to the relay address. (This is sometimes referred to as "accept and forward.") This option may be useful for users who regularly use a device that accesses a separate server for messages, such as a handheld wireless device, and want easy access to voice messages both on the alternative device and through the Connection user interfaces. If you choose this option, the user receives two copies of each message. The copies are stored in different message stores, and any actions the user takes on the relayed copy are not reflected on the copy stored in the Connection message store.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag170.html#wp1091330
You will want to look into CUC 8.5;
New Features for Cisco Unity Connection Version 8.5
• Unified messaging with Microsoft Exchange 2010:
• Voice messages are synchronized with the Exchange inbox.
• MWI and message status are synchronized.
• Secure, private messages, mobile client, and calendar integration for Exchange 2010 are all supported.
• You can enable unified messaging for specific users or all users.
From this doc;
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps6509/data_sheet_c78-634096.html
Cheers!
Rob

Problem with uc-locale-en_GB-8.6.2.1-12.cop selection on unity connection cluster

Hi All,
Hopefully someone can help me out. I'm trying to install uc-locale-en_GB-8.6.2.1-12.cop on our unity connection cluster which is running 8.6.2.20000-2. The cop files successfully installs and I've rebooted the both servers but I cannot select the language anywhere in unity connection administration.
I suspect this is because I'm running 8.6(2a) from the cisco site and not Unity Connection 8.6(2) Engineering Special 12 as per the release notes for Unity Connection 8.6(2a). Are Cisco likely to release language packs for version 8.6(2a)? Otherwise I guess I'm going to have to try and raise a TAC call and get access to the engineering special so I can gain the british langauge back again.
For reference :-
admin:show version active
Active Master Version: 8.6.2.20000-2
Active Version Installed Software Options:
uc-locale-en_GB-8.6.2.1-12.cop
ciscocm.refresh_upgrade_v1.1.cop
cm-locale-en_GB-8.6.2.1000-1.cop
Thanks,
Mike

Hi Mike,
I'm not sure about the versioning, but am curious if you followed these steps;
To Install Connection 8.x Language Files from a Disc
Step 1 Stop the Connection Conversation Manager and Connection Mixer services:
a. Start Cisco Unity Connection Serviceability.
b. From the Tools menu, select Service Management.
c. Under Critical Services, in the Connection Conversation Manager row, select Stop.
d. Wait for the service to stop.
e. Also under Critical Services, in the Connection Mixer row, select Stop.
f. Wait for the service to stop.
Step 2 Insert the Languages disc in the disc drive.
Step 3 Sign in to Cisco Unified Operating System Administration.
Step 4 From the Software Upgrades menu, select Install/Upgrade. The Software Installation/Upgrade window appears.
Step 5 In the Source list, select DVD/CD.
Step 6 In the Directory field, enter the path to the folder that contains the language file on the CD or DVD.
If the language file is in the root folder or if you created an ISO image DVD, enter a slash (/) in the Directory field.
Step 7 To continue the language installation process, select Next.
Step 8 Select the language that you want to install, and select Next.
Step 9 Monitor the progress of the download.
Step 10 If you want to install another language: Select Install Another, and repeat Step 4 through Step 9.
If you are finished installing languages: Restart services:
a. Start Cisco Unity Connection Serviceability.
b. From the Tools menu, select Service Management.
c. Under Critical Services, in the Connection Conversation Manager row, select Start.
d. Wait for the service to start.
e. Also under Critical Services, in the Connection Mixer row, select Start.
f. Wait for the service to start.
g. If you installed Japanese: Run the CLI command utils service restart Cisco Tomcat to restart the Tomcat service.
Note Make sure that the multilingual .cop files are installed on the exact specific CUC build that they were created for. Applying incorrect .cop files for your specific version results in an unexpected behavior of the user conversations.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/upgrade/guide/8xcucrug027.html#wp1054157
Cheers!
Rob

Greeting problem in unity connection 8.6

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