Grey dotted circle

Hi
Since updating my software to ios7, over half of my songs are now unavailable and are grey in iTunes with a grey dotted circle next to them. I cannot click on them and they wont sync onto my phone.
I feel like I have tried everything. Even paid £21 for itunes match thinking that might be the problem! :-(
Please can someone advise me in simple terms how to get these songs back
Thanks
Charlotte

Hello chartom
Uncheck the box to sync music in the Music tab within iTunes for your iPhone and sync to remove the music. Once that is done, check the box again and sync to get the music to download to your iPhone.
iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
http://support.apple.com/kb/ph12313
Regards,
-Norm G.

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See these previous posts on dotted circle
https://discussions.apple.com/thread/4643160?start=15&tstart=0
https://discussions.apple.com/thread/5524609?tstart=0
https://discussions.apple.com/message/20792130#20792130
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kathy35335
Re: grey dotted circle on phone in itunes
Sep 8, 2013 3:36 AM (in response to Markitos96)
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See these previous posts on dotted circle
https://discussions.apple.com/thread/4643160?start=15&tstart=0
https://discussions.apple.com/thread/5524609?tstart=0
https://discussions.apple.com/message/20792130#20792130
https://discussions.apple.com/message/20813679#20813679

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itunes wont sync my large (~5k songs) library to my ipad . i have gone through the sync process many times. it seems apps are properly syncing... i only have a few books and those seem fine too.. strange thing is the songs appear as if they are on the ipad.. however when i select them to play the file must be missing because it just skips the song to the next song and displays a red square surrounded by a red circle. (by the way... what's with all the apple hieroglyphics these days.. what's a dotted circle? whats a red square surrounded by a red circle?)
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OK,
I was asking a little fast. It did indeed not work for a little while (up to 20 minutes) but once I started chatting with apple support it started resolving itself. The grey dotted circles mean two things. 1) the computer was taking some time to transfer the songs onto the phone (quite some time for some songs) but then they appeared on my phone. and 2) those songs I purchased, I can listen to on my phone and my imac, but they will remain unable to play (grey dotted circle) when I look at them on iTunes in my iphone playlist. So, I can play it on regular itunes or on my iphone, but not in my iphone folder on itunes. I hope that makes sense.
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Hi
I have tried to add an album i purchased earlier this week, when syncing to my phone, it just doesnt happen. i then noticed a grey dotted circle next to all the songs in the album. as well as few other songs i have purchased recently.
I have read around on this forum and tried both removing all my songs which resulted in even more grey dotted circles throughout my libary!
it also not an issue of space as i have nearly 10gb left
ive tried syncing manually too
ive updated itunes and rebooted by phone etc
anyone suggest anything else i can do as its getting seriously annoying now, especially now more songs are showing it.
thanks

After over an hour, I think I just figured this out! (at least it finally synched about 200 recent songs from my PC to my iPhone which would never auto-synch!)
Connect your iPhone to your PC. Open iTunes on your PC and navigate to your iPhone. On the Music tab, select Sync "Entire music Library". Navigate to the Summary tab, select "manually manage music and videos". Click Sync (if it doesn't automatically synch).
This pushed all my recent PC additions to my iPhone. Hope it helps others.

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Just wanted to get some suggestions or feedback on what the grey dashed circle beside my purchased music could mean.
Here's what it looks like from "On This iPod" when the iPod is connected to iTunes. All the songs play fine both on the device and on my PC.
However, I have noticed many people with syncing issues with the new iOS..could it be possibly the reason? Updated to the new iTunes yesterday 11.1.3, hoping something would give, unfortunetly not! Still the same. Suggestions please Apple please FIX this...
iPod 5th Gen.
Best,
OrlaG

Hi!
I also have three songs with this circle, BUT:
* My media library is empty
* iTunes was installed freshly (before that I had removed all Apple Folders from ProgramData, AppData/Local/Roaming)
* iPhone 4s with iOS7.0.4 did not contain any files in the music library -> also empty
What I did was, that I have "toyed" with the music library on my iPhone.
To be more precisely, I have pressed the buttons "Download Song from iCloud" next to those three songs while the iPhone was still connected to iTunes.
Then I had cancelled the download by pressing the buttons again.
After trying to sync iTunes with iPhone again, those 3 broken entries with the grey dotted circle popped up in the msuic folder of the iPhone in iTunes. Remember: the music folder of the media library in iTunes is STILL empty! So no songs there!
I have already tried nearly everything with syncing to get rid of those 3 dead entries with the circle. Nothing helped. Syncing the empty media library did not help, manually deleting the songs from the phone did not help. After synching in iTunes they pop up again in the music folder, although there is nothing to sync.
This really seems to be a bug.
Now I will try my last option: creating a backup, reset the phone and restore it again.
BTW: iCloud sync program is not installed.

Songs not syncing - greyed out & dotted circle next to them

When I updated my iPod Touch 5th gen to IOS 8.1 most of my artwork did not sync.
Today I updated to IOS 8.1.1 in the hope this would sort the above problem. SOME of the missing artwork has been restored but not all. however
the recent additions to my library from CD and purchases from a supplier other than iTunes Store are now showing under Recent Purchases and are
GREYED OUT WITH A DOTTED CIRCLE next to them. They are showing & playing correctly in my library on my PC. Can anyone help to explain this.
APPLE - IF YOU WANT TO LOSE LONG STANDING CUSTOMERS YOU ARE CERTAINLY MAKING A GOOD JOB OF THAT WITH ALL THESE PROBLEMS !.

Tried to sync again today in hope.
The Good News - All the greyed out & circled items have synced to my iPod.
Now the Weird News - 1) Although the items have synced they still are greyed out with circle when you look at Music under My Device.
2) Of the 6227 items ticked to sync from my library of 8000 there has been 6414 synced - 50 songs purchased very recently from iTunes Store have duplicated & another 137 random songs show a cloud with downward arrow which were items which were unticked in my library so should not have been synced. 3) It is showing 44.14 GB of free space when there is only 2.9 GB of space left.
APPLE - Every time I update or sync my iPod my stress levels now go through the roof. If any other companies goods/services had this much hassle they would be out of business !

Grey dotted circle

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