Grey folder with question mark and Disk Utility can't find HDD.

I have a 2010 MacBook Pro and for some reason the OS X does not boot up. Therefore I see the grey folder flashing. I tried booting into Recovery from holding options button but there are no available startup disks. So I installed Apple recovery on my USB and I boot up with that. I opened disk utility but it does not seem to find the hard disk. I also tried reinstalling Mac OS X and it gives me an error. Is there another bootable software except for Disk Utility that can check the HDD and see if there are any errors or is the HDD just dead?

Try the steps in this support article:
http://support.apple.com/kb/TS2570
Have you tried installing the original Snow Leopard installation disk and access Disk Utility from the Utilities menu?
Ciao.

Similar Messages

Blinking folder with question mark, and disk utility doesnt recognise hard drive, please help!!!

So today i was using my macbook pro and for some reason my CD/DVD drive was causing noise when i put a DVD inside it, and for some reason it did not recognise my DVD. I force ejected it using the restart and clicking, but after that my computer showed a blinking folder and question mark during start up. I restarted my computer to Recovery HD, but instead it took me to internet Recovery HD (i have mountain lion), and so i went to disk utility to repair my disk, but in the left it did not recognise my hard drive. Please help! Im not that experienced in computing!

Sounds like some sort of power issue and now your drive is not working.
You'll have to take this to Apple for repair.
You should read this if you don't have recent backups of your data off the machine.
My computer is not working, is my personal data lost?

White Screen, Grey Folder with Question Mark and no USB

Hello
I have a iMac, that is in a classroom of similar machines, they are running os v 10.4.6 (ish).
The mac in question had been reported with a fault so i went along to check it and this was a new fault for me.
When the mac boots, it bongs the hdd starts up and then a black white screen appears after a few minutes this changes to a white screen with a flashing grey folder with a question mark.
now reading on the forums, internet etc. i have found that maybe i should boot to disk. tried this but not disk activity.
next i read to boot into verbose mode at which point i find that the USB ports dont seem to be running so i can use a keyboard.
Anyone any ideas how i can troubleshoot this problem or why the problem occurred in the first place?
Thanks for any help offered.

This error indicates either that the internal HD has physical problems, or there is corruption on the drive (a failing directory or corrupt system files). You should boot from the Mac's original installation disk, run Disk Utility from the Utilities menu and do Repair Disk on the internal drive. If this fails to recover the drive, you may have to reinstall the system.
Matt

Help: Got the dreaded grey folder with question mark

Hey folks,
I was working in Chrome on my 13" mid-2010 MacBook Pro running OSX10.6.8, plugged in the mains charger and instantly had an unusual (not the beachball- the daisy from start-up and shut-down) freeze-up of the computer. I couldn't force quit and so shut the computer down using the power button (something I have done perhaps four times in its life-time).
On start up I got the dreaded flashing grey folder with question mark and know that this is serious. Last week I had a half hour with the U, I and O keys not working and that despite being very, very nice to my machines and repairing permissions and not unduly installing rubbish.
So I have inserted the start up disk for the MacBook Pro to see if I could use Disk Utility. And got it started (unusually load "whirring" too but I attribute this to heat) and Disk Utility cannot find the disk to repair permissions.
Now- from what I understand it means the hard drive is gone, right? Anything that can be done to save it (I cannot afford a new one)?
If not- how do I get the bits of data on there which I had yet to back up? CAN I?
Please and thank you.

So I fitted a new 500GB solid state drive from Samsung (easy enough- only a few screws on the lid, four screws holding it down and four more for the "pins" to hold it in place) but now, when I start up (bearing in mind that the install disk is stuck inside)- I get the Apple logo, then the daisy clock and then, woe is me, the "no entry" sign and eventually the install disk kicks in only to reveal that there is no hard drive to install to. Disk Utility and Start Up Disk both do not recognise it.
Any ideas what I can do, given that it is not rocket science to install one of these, given there is just one cable to connect and the rest is just to keep it in place?

Folder with question mark and smiling mac face at start up

After I was importing some video today, shut down G5 and on start up I get the folder with question mark and smiling mac face.
Any help?
Power Mac G5 Mac OS X (10.4.8)

Boot from a drive with Disk Warrior 4, or your emergency boot drive (FW or alternate) or if you lack that, use single user mode to run fsck command. The last option would be your Tiger DVD but that may be 10.4.3 or earlier and not your best.
I say that because it seems like it was more than just needing to reset the startup disk preference and may have a corrupt directory. It shutdown smoothly and fully?
At the least, using the OPTION key and SHIFT key for Safe Boot. My recollection of trying to do both is that it won't. You can do one or the other, but not both. So running FSCK is just insurance to repair the directory.

When booting up get flashing apple folder with question mark and no sign, why?

When booting up get flashing apple folder with question mark and no sign, why? Computer will not open up. I have tried resetting the Pram. I can access the hard drive from another computer holding down the t key when starting up the Macbook Pro. What to do next?

The cable connecting the HDD to the logic board may be faulty. If the internal HDD can boot the MBP when in an external enclosure, that will confirm this issue. If not, the HDD may need to be replaced.
Ciao.

MacBook Pro flashes file folder with question mark and startup manager will not run

My son's MacBook Pro won't boot (gets the flashing file folder with question mark). When I try to open startup manager (holding "option" key during boot does not do it). Other posts suggest inserting the install disk, but I am pretty sure that for Lion, there was no disk, it was just off the website through the App Store. Any further suggestions?

Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Folder with Question Mark and a useless disk stuck in my disk drive!

Hello,
earlier on today my computer crashed. I have read on a couple of posts that I should try to boot the computer from the install disk. Cool. The only problem is that when my computer crashed I had a CD in the disk drive. When I try to start the computer up I see a question mark and folder, but will not respond to any commands like "eject" or even holding the mouse button.
What do I do? I'm in Korea and going back to Canada in two weeks, but I need my computer!

Hi,
The Question Mark folder implies that your MacBook can't find a System Folder to boot from. It doesn't mean the drive is bad.
Are you holding down the C key while booting? Make sure the MacBook is shut down. Now, press the power button, hold down the C key and insert the restore disk all at the same time. Keep holding down the C key until you see the Apple logo on the screen, then let go. You should see an Installer window, select English. DO not proceed with any installation.. do this. From the Menu Bar, click Utilities/Startup Disk. When that window opens, select MacintoshHD 10.x.x and click the Restart button. That will boot your Mac back up from the hard disk, not the restore disk. If this works, don't forget to eject your restore disk and store it in a safe place.
More help for the question mark: http://support.apple.com/kb/TS1440
Carolyn
Message was edited by: Carolyn Samit

Grey folder with question mark or circle w line when attempting start up

Whenever I attemp to start up my iMac intel based computer, I either get a blinking grey folder with a question mark in it, or after a while, I get a circle with a line through it. I've tried holding the shift button down as advised when starting up and also holding shift command v and I've tried holding the command option pr buttons down as well and none of these seem to reolve the issue. Is there anything I can do to help resolve this? It was working just fine last night, but now I can't get it to boot up. Unfortunatley, I do not have the install disks for this as I bought it from a friend last year and she lost them. Please help!!
Thanks!

Hello and Welcome to Apple Discussions...
*"blinking grey folder with a question mark in it,"* Possible hard disk failure.
Try here ...
A flashing question mark appears when you start your Mac
*"shift command v "*
I'm not familiar with that startup key combo at all.
Without your install disks you can't repair the hard disk if necessary. You can obtain new disks.
If you no longer have your Leopard Install DVD, you may be able to obtain it from Apple Customer Relations - 1-800-767-2775.
You can get replacement System Install & Restore CD/DVDs from Apple's Customer Support - in the US, (800) 767-2775 - for a nominal S&H fee. You'll need to have the model and/or serial number of your Mac available.
If you're not in the US, you may need to go through the regional Apple Store that serves your location to find the contact number. Here's a list of links to all of those -
http://store.apple.com/Catalog/US/Images/intlstoreroutingpage.html
You will need the above in order to run the *Repair Disk* option.
Carolyn

Folder with question mark and the computer is unable to detect Macintosh HD

Turning on the computer, there is a gray folder with a question mark and it is flashing. Then, I turn off the computer, and go to boot by clicking option at the same time. After I get into the screen, I try to reinstall my computer, but it can not detect the Macintosh HD or other driver that there is no place to install the system. I try to turn on my computer when clicking left ****, left control, and left option. It does not work also. Is there any thing i can do?
can i go to saft mode?

There isn't anything you can do for there. If you have a 2012 MBA your solid state drive has probably failed (mine did two weeks ago). I wasn't able to get into safe mode or do anything with it. I installed the OS onto a USB to get onto the machine properly, but I couldn't get into the hard drive.
If the SSD has failed, you will need to replace the drive, make an appointment with Apple and see if they can help you. If you are outside your warranty there is still a chance they will replace it for free.

White screen with grey folder with question mark?

My Mac froze when I opened iTunes and I turned it off and when I turned it on it was grey an I restarted or and now it's white with grey question mark?? What do I do? I don't want to loose my stuff.

Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by:
Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
Boot drive's directory has been corrupted - Repair with Disk Utility.
Critical system files are damaged or deleted - Reinstall OS X.
The disk drive is physically non-functional - Replace the hard drive.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD:
Boot From The Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Blinking folder with question mark and a new hard drive: also installing Mountain Lion and 0 with a line through it appears please help?

Okay so my harddrive failed in my 13" Macbook I used to have a WD scorpio black 250 gb for a while. I upgraded to a WD scorpio black 500 gb 7500 rpm hard drive. Okay so I installed the harddrive and ran my friends startup disc to learn that grey face discs are specific to that computer. The start up disc ran fine (minus the error stating it could not install OSX because its specific to another computer) and I looked in disc utility after installing the new harddrive and it said verified. I lost my startup disc and did not have another one. Using a friends mac I created a bootable USB drive with mountain lion on it, I plug it in and it comes up and when I choose to start up on the harddrive a 0 with a line going throguh it appears. If I do not start up with the USB or my friends startup disc then a blinking folder with a question mark appears. So my question is what could the problem be if a startup disc runs on a new WD harddrive and says under disc utility that its verified but the 0 with a line through it appears after I try to boot it with a flash drive containing mountain lion? WHats the issue here im completely lost now

Sounds like some sort of power issue and now your drive is not working.
You'll have to take this to Apple for repair.
You should read this if you don't have recent backups of your data off the machine.
My computer is not working, is my personal data lost?

Cannot get into mac. I get a white screen and flashing file folder with question mark inside. What can I do?

2012/13 MacBook Pro froze up, so I did a hard shut down. Now, when I try to start up, it makes 3 unusual beeps, then I get a white screen. After a couple minutes, a flashing file folder with a question mark appears and remains. What is wrong and what can I do to fix it.

Three beeps usually means a RAM or RAM slots problem. The Question Mark means there is no bootable system found.
A flashing question mark or globe appears when you start your Mac
Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark or globe appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by one or more of these:
a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
b. Boot drive's directory has been corrupted - Repair with Disk Utility.
c. Critical system files are damaged or deleted - Reinstall OS X.
d. The disk drive is physically non-functional - Replace the hard drive.
Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Grey Folder with Question Mark?

On Saturday afternoon April 7th I was at the Apple Store and they ran a diagnostic on my Black Mac Book. All things checked out with green check marks. I was a happy person. Well, yesterday, at start-up, a strange gray folder with a question mark appeared. What is that? And, most importantly, what does it mean?
Thanks

It means the OS could not be found or that you need to select a startup disk in Startup Disk preferences. Does the computer complete startup? If not, then you will need to reinstall OS X.
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.

Blinking Grey Folder with Question Mark Inside at Startup

I have an intel iMAC here that will no longer start. All i get are some clicking noises from the hard drive and blinking folder with a question mark inside. I've tried the slew of commands at startup to boot from the system disk, and I've tried to bypass the hard drive (command-option-shift-delete), nothing works. I've also reset the pram.
My system disk is now stuck inside the machine and it will not boot.
Any suggestions? The problem started after waking from sleep mode.

Hi I have the same problem. However trying the solution above doesn't work and restarting using the command, option ,P,R keys also doesn't help. the startup disk is fine and tries to restart but when it comes to reloading does not se my hard drive. Without stating the obvious i assume my hard drive is poked? is there any way to rescue the situation?
i was uploading photos to picasa using iphoto, the imac froze solid and when i eventualy rebooted i got the clicking noise and eventually the white screen with the question mark in the folder.
needless to say the mac is just over a year old (June 06) so not covered by warranty

Grey folder with question mark and Disk Utility can't find HDD.

Similar Messages

Maybe you are looking for