Grey screen following update to 10.6.8
Need help. Tried to update to 10.6.8 and all I get is a grey screen
Turns out there are a lot of people having the same issue with 10.6.8 on these threads. I had to do a reinstall from 10.6.0 disk, then down loaded the individual updates 10.6.4 up to 10.6.7 and reinstalled those. Each time I reboot in Safe Mode "holding shift down". Also, after each restart fix permissions using "Disk Utility". I'm back to 10.6.7 and will wait for 10.7.1 before doing any up-grades on either computer.
Similar Messages
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Stuck on grey screen following updates
I am trying to fix my wife's mac book that is stuck on the gray screen following numerous updates. I am not exactly sure which OS she has but it is at least 10.4.1. I cannot boot in safe mode. I used the disk utility from the install disk and repaired the disk (it didn't find any problems) and repaired permissions which it seemed to do a bunch of things, then tried rebooting in safe mode and am back to the gray screen.
I have read on the forums about possible solutions using archives(?) but we were in the middle of backing up the computer when my wife accidentally restarted and so her files are not backed up. She only has about 7 GB of the 60 GB hard drive free (although she does have an external hard drive with plenty of free space available). We don't have another mac to try some of the other solutions suggested. Any help would be greatly appreciated.
Thanks,
SamHi lizzip, and a warm welcome to the forums!
On the 10.4.6 on the DVD & 10.4.11 on the Mac, it is normal, and if you do end up Archive & Installing, you can o directly to 10.4.11 with this...
The combo update for Intel-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateintel.html
Of course 7GB is getting dangerously low to attempt that.
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
The usual reason why updates fail or mess things up, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
Some people get away without Repairing Permissions for years, some for only days.
If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!
If many Permission are repaired, or any Directory errors are found, you may need to re-apply some the latest/biggest updates.
May even need to do an Archive and Install if you have room on the HD, but saves all your files and gives a new OS...
http://docs.info.apple.com/article.html?artnum=107120 -
I disconnected my IMac (Intel) when I was away when I reconnected it after the powering up tone I had a grey screen followed by 3 loud beeps and the beeps continued. Has anyone had this happen to them? I have tried to reboot in "safe mode" by holding "shift" key down after tone but that did not work. Any other suggestions?
Yes. This Apple document describes how to access the RAM on the various models of iMac: iMac: How to remove or install memory
First step would be to remove and reset firmly the RAM modules and give it another try. If that fails, remove the new RAM modules and replace with the original Apple modules that came with the Mac.
The more reliable sources for Mac RAM modules are Crucial.com and otherworldcompution.com. Both are very reliable and will guarantee your satisfaction.
Check to see where your son got the modules. Also check the modules carefully to make sure they match the specifications for your iMac exactly.
OT -
Grey Screen after update - need help
Hi
My friend just called me - her macbook is stuck on the grey screen with apple logo - after she done the security updates and restarted.
She can boot into Windows XP (bootcamp) without any issues.
I'm going over there tomorow to help her out and was wondering if someone could give me a little guidance as to what needs to be done.
I guess I can try booting off of the instalation disc and reparing permissions, but after that I'm pretty much lost. Any help is greatly appreciated
CheersHello,
I've had this problem twice, and each occurred after a security update.
What helped me was the following:
-Take out your powercord and your battery. Press the power button for about 5 seconds.
-Then, insert your battery and powercord, start the computer, and hold down AppleCTRL+PR.
From what I understand, one of these two steps resets the power management system on the macbook.
After you perform these two steps, your computer may still hang at the grey screen with the apple logo. However! Let it hang for about 5-10 minutes and it will automatically restart, and boot properly.
You can also try calling Apple support on your friend's behalf ... they were more than helpful.
Blackbook Core Duo Mac OS X (10.4.9) -
Grey screen after update (Solved)
I solved this one myself eventually, but it took several hours.
After updating one of the MacBook Pros in my office, the computer was stuck at the grey screeb (Apple Logo and spinning wheel) and would not progress.
1) First I rebooted the computer (no luck)
2) Then I booted from an install DVD and checked for errors (no errors reported)
3) Then I did a "repair permissions", which did find and repair some permissions
3a) Then I repeated the "verify disk" which again reported no errors.
4) Then I rebooted in safe mode, but it still would not progress past the grey screen.
5) Then I rebooted in verbose mode, and saw the error that LoginWindow was crashing.
6) I rebooted in Single User Mode, since I am familiar with Unix and Linux.
I looked in the /Library/Logs/CrashReporter/ folder, and there were a LOT of files with loginwindow-timestamp-computername.dump where timestamp is the date/time of the crash and computername is the name of the computer.
The most recent of these reports that a library /usr/lib/libbz2.1.0.dylib is missing.
I looked on a different MacBook Pro, and behold ls -l tells me that libbz2.1.0.dylib should be a symbolic link to libbz2.1.0.5.dylib (the newer file DOES exist on the machine that will not boot)
The following steps will be "scary" for anyone not familiar with Unix / Linux command line, but they resulted in the computer booting
mount -w /
(remount the hard disk with write permissions)
cd /usr/lib
(change to the folder with the missing file pointer)
ln -s libbz2.1.0.5.dylib libbz2.1.0.dylib
(create the missing symbolic link)
reboot
(command to restart the computer)
and IT WORKED
The computer in question is now working, and reports that it is running version 10.5.8Hello,
I've had this problem twice, and each occurred after a security update.
What helped me was the following:
-Take out your powercord and your battery. Press the power button for about 5 seconds.
-Then, insert your battery and powercord, start the computer, and hold down AppleCTRL+PR.
From what I understand, one of these two steps resets the power management system on the macbook.
After you perform these two steps, your computer may still hang at the grey screen with the apple logo. However! Let it hang for about 5-10 minutes and it will automatically restart, and boot properly.
You can also try calling Apple support on your friend's behalf ... they were more than helpful.
Blackbook Core Duo Mac OS X (10.4.9) -
Stuck on grey screen after update
Hi,
I had my MacBook formatted about 2 weeks ago because of some software malfunction. I got the Snow Leopard installed and it was working perfectly fine until I had to update it.
I've updated the software from the Software Update pop-up and it would work fine but the latest update (October 9th) messed up my laptop.
It was an update for the SL software, two security updates, Java update and some other update I can't remember. All of them required a restart and I clicked to proceed.
The computer closes everything to go into restart and starts installing the software before it shuts down. Once it starts up, I get the start up chime but it stays stuck on the grey screen with the logo and the spinning wheel at the bottom. Its been stuck like this for a good 45 mins.
I shut it down by holding the power button and restarted it but it's stuck on the same screen as before.
What's wrong with it?Start by trying this:
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
If you are still unable to start then reinstall Snow Leopard. This will not erase your hard drive or disturb your data. -
Can't get past grey screen after update! Losing hope...
I've spent over a week trying to figure this out and about to give up... hoping that someone will reach out and try to help me resolve this. I'm seeing a lot of people with this problem, most go unsolved.
Downloaded and installed Mavericks from Mountain Lion on a Macbook Air 2012. After restart I get a grey screen (goes a little darker after a few seconds) with the Apple logo and nothing else. I can move the mouse though.
I've tried safe mode but the progress bar only goes 3/4 and then disappears and the grey screen and logo are all that remains.
Tried clearing PRAM and downloaded and installed at least 3 times now. Last time it stayed on saying that there was less than 1 minute left for over 10 minutes. Finally restarted... and brought up the grey screen with the logo and here it is 45 min later!
Ran the disk utility on the Mavericks drive... it showed that the Mavericks drive had no repairs needed and all permissions are in order.
I do not have a backup or time capsule, so I'd really like to try to not do a clean install.
Really hope some good hearted Appleton will help me so I can be all happy with my Mac again!Before proceeding further you should secure your data. You are close to losing it and the instructions below will make a copy of it without having to boot the operating system. The good news is it appears your system disk is reasonably healthy so this procedure should work. You will need an external drive which you will erase as part of this procedure.
Boot the recovery partition:
• Press the power button and as you hear the bong,
hold down the Command and R keys.
Once booted, click on Disk Utility.
Format (and erase) the destination recovery disk:
Plug in the drive you are about to erase.
Select the volume that is NOT your system disk.
Click on Partition.
Pull down under Partition Layout to 1 Partition.
Click on Options…
Select GUID Partition Table.
Name: Emergency Backup
Format: Select Mac OS Extended (journaled)
Click Apply.
Click Partition.
Make a copy of your system disk on the recovery disk:
Drag and drop the named system disk to Source (often called Macintosh HD):
Drag an drop Emergency Backup to Destination:
(Do not reverse these.)
Click Restore (the lower Restore button).
Be patient for it to do a full backup of your system disk.
Then try reinstalling Mavericks from the Recovery partition. -
Stuck at grey screen after update
I was trying to update my MacBook Pro from 10.6.5 to 10.6.8. The update finished after several minor issues with downloading. (It downloaded a corrupted file and prompted me to redownload it). Afterwards, it restarted and now it just sits at the grey Apple logo and the spinning wheel is frozen after about 10-20 seconds.
I have tried resetting NVRAM so far and that is it. I'm new to Macs and I'm not sure what to do from here.Maybe here
http://support.apple.com/kb/TS2570 -
Blank Grey Screen following battery removal
Hi-- my boss's laptop has crashed and he asked me to fix it. According to him he had been downloading photos when the program froze, he tried to quit and then his Safari froze up as well. The desktop froze completely shortly after, and he was unabe to shut it down by holding the power button. He then removed the battery. When he started up again, it was stuck on the apple startup for a half hour, then showed him a file folder icon. (No flashing question mark)
We have tried to boot from the System disk (the disk is now stuck in the drive), tried to boot in Safe mode, and reset the PMU and the NVRAM... now it just starts, gives the bong then stays gray. No icons or anything...
Can anyone shed some light on this before I drive across town to take it to the Mac Store? Thanks!
PowerBook G4 Mac OS X (10.3.9)In an update-- we finally managed to get the Disk utility open off of the Startup Disk, and when I tried to verify the disk it gave me the following error:
"Error: The underlying task reported failure on exit." It won't allow me to run the repair-- just the verifications. -
NO PREVIEW OPTION (GREYED OUT) FOLLOWING UPDATE
Hi guys got sully updated livecycle running with master cs4 set
ran the updates and now cant preview dynamic forms inside livecycle. this happened once before an i would up doing a reinstall (much pain in behind) surely there is a better way
also have adobe reader 9 installed but acrobat/livecycle is the default so that wont be it
anyone else hit this nonsense ? any cleaner than reinstall?Tried ticking/unticking preview in internet explorer, tried setting filetypes back to reader, read the above links, no solution as of yet.
This problem seemed to come out of nowhere. Why is there no fix for it yet? -
Grey screen, wiped mac and still same problem
About 2 weeks ago my son accidentally pulled the power cable out of the back of the iMac. He then suffered quite a bit of freezing on several applications and even force quit was not working. He had to hold the power button in to turn off. He then had quite a bit freezing but force quit was working, albeit quite slowly. One day I could not login to my user account, my son had his open and the shared account we use for the iPad and I thought this might be causing my account to start logging in but just ending up back at the login screen. I logged out of the other two accounts and tried again and it worked. It was fine for a few hours but then I logged out and later my son tried to log in to be met with a grey screen and spinning cog. After looking on line we first tried safe boot which worked but then after restarting the same grey screen. It then seemed that we should insert the cd and try disk repair but this was greyed out so we could only verify disk and then the disc would not eject. I couldn't eject from the keyboard or from utilities but finally did it from starting up and clicking left side of mouse. After quite a few more start ups where we had grey screen followed by blue screen then nothing we then got it to start up. I quickly backed everything up using time machine and tried a repair disk again. This time it said the dusk could not be repaired so we prepared to wipe the iMac. I did this with relative ease until an error message showed the installation had failed. Back to the Internet for more help. Verbose mode threw up an error message of disk02 i/o error so we started again with doing a reinstall. It worked and seemed ok for a day or so, then freezing, spinning beach balls etc. I tried a verify permissions and about 50 needed repairing which it did. Worked fine and we started to copy our music and photos back (I don't actually know how to bring back everything but we were running out of space anyway so it seemed ok to just bring things back slowly). It seemed ok though start up was atrociously slow even with nothing on the system but it was working. Then Christmas day and my son has a new iPod which he wants to sync. It starts up fine, he syncs and then turns it off for Christmas lunch. He turns it back on and grey screen but this time nothing else, it can sit with spinning cog for over 10 mins. We've tried the power supply trick, draining the power and waiting but nothing. Is it the hard drive? And if so is it worth repairing or should we be thinking about a new iMac?
Update on my iMac, apple rang today to say they have replaced the hard drive too and let it run on and off since Saturday as the problem was intermittent and they had to make sure it did actually boot up properly. Anyway it seems the pulling of the cable from the back of the iMac caused a power surge which in turn caused problems on the hard drive, I have been saying this since day one but no one would listen! Apple are replacing the hard drive free of charge as they have caused us some inconvenience in not fixing it properly first time. That's what I call excellent customer service.
Quatchi, it sounds like there are similar issues on your hard drive to ours, apple said bad sectors and I'd guess you'll need to replace the hard drive.
Message was edited by: GG31568 -
Keep getting a grey screen with circle with slash at start up after force shutting down
My MacBook is fairly new (purchased in August 2012) and today it was running fine and began freezing... When this has happened in the past I have just force shut downed it, and it started up normally. This time around when I went to start it up I got the apple logo on a grey screen followed by a circle with a horizontal slash (like a do not enter sign).... tried to safe boot it and I got another grey screen but now with a folder icon. Please help!!!
Whoooo - if you have no backups (what were you thinking?) then hang on if you can and some wise soul may come across and give us a solution.
What you need to do is to repair your drive from an external. What happens when you do a 'Command+R' upon restart after the chime?
I also clicked on the stuff on the right and it is really dated! But current Mavericks' users will surely come along and address the issue. Until it is solved, please don't erase the installation, since you do not have a backup! -
When I boot my macbook pro (mid 2011) I have a blank screen until the log-on screen appears. Otherwise everything is fine. I am not used to that but rather the grey screen followed by apple logo and then the gear. If, however, I have an external display attached (projector), I get the usual screens at the external display's resolution. Is this a problem? Is there some setting to change? Thanks.
Follow these documents.
http://support.apple.com/kb/TS2570
http://support.apple.com/kb/TS1440
http://support.apple.com/kb/HT1455
http://support.apple.com/kb/ht3964
http://support.apple.com/kb/HT1379
http://support.apple.com/kb/ht1379
http://support.apple.com/kb/HT1509 -
Updated to Tiger, stuck on grey screen BUT boots fine with option key
I've searched the forum and found many other similar threads. But no real answers for my particular problem. Here it is. iMac 800 MHz G4, 512 RAM was on 10.3.9. Updated to 10.4.5. Then booted from a firewire hard drive and fixed permissions and ran Disk Warrior. Now when I try to boot up normally it just stays on a blank grey screen. No Apple logo. No spinning wheel, nothing. Weird thing is it boots up fine if I hold down the option key at start up and select the hard drive. So, I've done that and repaired permissions and run disk utility. Says everything is OK. Even zapped the PRAM. But still, only way to get it to boot is by holding option key and choosing hard drive. Any ideas?
Hi Steve, What other start up options are you seeing when you boot with the 'Option' key? Have you tried a 'Safe Boot"? Hold down the 'Shift' key while restarting until (hopefully) you see the spinning gear wheel. Wait while it restarts, this takes a lot longer. If you can boot into 'Safe mode' then in System Preferences>System>Start up disk, make sure that your hard drive is selected.
If you can't boot into 'Safe mode' (you should be able to) then when you have booted with the 'Option' key, follow the 'System Preferences' advice above. Select your hard drive & 'Restart'.
Also have a look at
Dr Smoke's Troubleshooting Startup and Login Items.
For future reference, bookmark his X-Lab home page. There is a wealth of helpful information. Obviously he'd like you buy his 'Troubleshooting' e-Book, but there's loads there for free.
As Dr Smoke would say: "Good luck! "
Have fun too!
An a day...
Adrian
ibook G4: 768mb, iMac 17" G4:768mb (10.3.9) Mac OS X (10.4.4) Belkin Wireless F5D7632 -
Hello, I attempted to sync my iPhone and get updates. Something went wrong. There is now only a grey screen that simply displays "iPhone" and then leads me to Location services to either enable or disable or to choosing a WiFi network. I have a MIFI, but cannot rememer the password. How do I get back to my phone (I can only make an emergency call), my apps, and all else? Please help!
Sounds like you restored your phone as new. If you follow all the steps, there a section that allows you to restore from a backup either through icloud or itunes.
You do have a backup of your phone right? If you don't then all is gone, but you can sync back your apps and music.
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