Grey screen locks Mac
I am using log me in to control a distant computer. I launched a couple of encodings tasks with Episode Pro and disabled the computer and display sleep. However for some reason after a while I get this grey screen asking me for user and password, and it stops everything going on.
Any idea ?
Of course Require Password is unchecked in the Security & Privacy prefs.
One more thing: I think I remember seeing this gray screen right after installing Lion for the 1rst time... With something like the Utility window.
Similar Messages
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i bought a 2nd hand iMac 21'5, 2010. First I installed Mavericks and entered a password which I forgot, and did not activate my appleid at that time.
when trying to install a new bought program, I had to enter the sys adm acoount password which I had forgotten.
TRied the options found on internet, but did not have a mavericks startup disk. downloaded Mavericks again and then tried to creatie a startpunt disk. did not work as mavericks immediately started with the installation.
Got the original Mac os X cd from the person I brought the iMac from, but now found that I cannot use the CMD r option. then my Mac opens with a grey screen, a lock and only allow a password input.
None of the startup options (eg d) are working anymore and or end up in the grey startup screen asking a password or just ingenomen the request and starts the Mac and is fully operational without full access to the systeem functions (as these require the systeem password which I forgotten). However my Mac still starts and I use mail and internet Ans all other installed programs. but I cannot create an account as I do not know the sys adm. password.
When using terminal and give the command mountain -uw / I receive the reply:
GetMasterBlock: Error 13 opening /dec/rdisk0s2
mount-hfs: Operation not permitted.
CAn somebody help me how to reset my system, even if this means I loose all data? I bought all software in the iStore, so asume I can re-install it anyway.Ask the person you bought it from for the firmware password and supply that into the box. You'll then be able to use the Option key shortcut and can get into the recovery partition to reset the administrator password.
(109777) -
Start-up grey screen lock and waking issues
Hello, I've been having several problems with my iMac G5 that seemed to all start at the same time just in this last week:
1/ Trouble starting computer - during start up the usual tone is heard, then a grey screen appears and the start up process stops. I am forced to restart and try again. After several attempts the computer makes it to the grey apple logo and it finally starts up. The computer works perfectly once it is finally on all of the way - except for the following sleep thing . . .
2/ computer won't start up again after sleeping - EITHER screen remains black and fan noise is heard, OR screen image comes back but then distorts slightly, a dark gray washes over it, and a restart notice appears (also distorted).
I have tried the follwing techniques to fix the problems:
- Disc Utility check: everything fine
- Hardware Test from disk: everything fine
- Re-set PRAM
- Tried starting holding down Option Key - had to shut down after endless wait
- Looked for new firmware - what I found didn't help
- Removed new Software - no change
- Tested with various peripherals disconnected - no dice
I have NOT tried Safe Boot - safe mode would turn off many of the functions I use most.
I'm not sure what else I can do. I am, of course, aware of the "Repair Extension Program for Video and Power Issues" but as I live in Japan, outside Tokyo, it is going to be a long haul to get my computer in to be looked at.
Could this be fixed any other way by me? Or does this sound like a classic "G5 power/video issue" and I should just bite it and take it in?
Many thanks for your time in replying,
Corrie B.
iMac G5 Mac OS X (10.3.9) First Generation
iMac G5 Mac OS X (10.3.9)"I'm not sure what else I can do. I am, of course, aware of the "Repair Extension Program for Video and Power Issues" but as I live in Japan, outside Tokyo, it is going to be a long haul to get my computer in to be looked at.
Could this be fixed any other way by me? Or does this sound like a classic "G5 power/video issue" and I should just bite it and take it in?"
Hi Corrie, welcome to Discussions. Unfortunately I think you hit the nail right on the head. I would find a way to get this done with extension program because paying to fix it maybe cost inhibitive. (could you ship it to a friend or relative in the USA and have them take it in)???
For the sleep/wake issue you can try resetting the SMU, read the link below and it will show you how. Good luck Bob
SMU reset -
Grey screen, wiped mac and still same problem
About 2 weeks ago my son accidentally pulled the power cable out of the back of the iMac. He then suffered quite a bit of freezing on several applications and even force quit was not working. He had to hold the power button in to turn off. He then had quite a bit freezing but force quit was working, albeit quite slowly. One day I could not login to my user account, my son had his open and the shared account we use for the iPad and I thought this might be causing my account to start logging in but just ending up back at the login screen. I logged out of the other two accounts and tried again and it worked. It was fine for a few hours but then I logged out and later my son tried to log in to be met with a grey screen and spinning cog. After looking on line we first tried safe boot which worked but then after restarting the same grey screen. It then seemed that we should insert the cd and try disk repair but this was greyed out so we could only verify disk and then the disc would not eject. I couldn't eject from the keyboard or from utilities but finally did it from starting up and clicking left side of mouse. After quite a few more start ups where we had grey screen followed by blue screen then nothing we then got it to start up. I quickly backed everything up using time machine and tried a repair disk again. This time it said the dusk could not be repaired so we prepared to wipe the iMac. I did this with relative ease until an error message showed the installation had failed. Back to the Internet for more help. Verbose mode threw up an error message of disk02 i/o error so we started again with doing a reinstall. It worked and seemed ok for a day or so, then freezing, spinning beach balls etc. I tried a verify permissions and about 50 needed repairing which it did. Worked fine and we started to copy our music and photos back (I don't actually know how to bring back everything but we were running out of space anyway so it seemed ok to just bring things back slowly). It seemed ok though start up was atrociously slow even with nothing on the system but it was working. Then Christmas day and my son has a new iPod which he wants to sync. It starts up fine, he syncs and then turns it off for Christmas lunch. He turns it back on and grey screen but this time nothing else, it can sit with spinning cog for over 10 mins. We've tried the power supply trick, draining the power and waiting but nothing. Is it the hard drive? And if so is it worth repairing or should we be thinking about a new iMac?
Update on my iMac, apple rang today to say they have replaced the hard drive too and let it run on and off since Saturday as the problem was intermittent and they had to make sure it did actually boot up properly. Anyway it seems the pulling of the cable from the back of the iMac caused a power surge which in turn caused problems on the hard drive, I have been saying this since day one but no one would listen! Apple are replacing the hard drive free of charge as they have caused us some inconvenience in not fixing it properly first time. That's what I call excellent customer service.
Quatchi, it sounds like there are similar issues on your hard drive to ours, apple said bad sectors and I'd guess you'll need to replace the hard drive.
Message was edited by: GG31568 -
Grey screen G5 Mac Pro - no Boot issue Solved!
So I have a 2008 G5 2 x 2.8 GHz Quad-Core Intel Xeon that randomly started giving me kernel panics and going to sleep and not waking up and then finally just would refuse to boot past the chime screen on any of my OS drives (I have 3 internals) and all that jazz... Went through the usual "has to be bad ram" and "re-install the LION OS" and tried safe boot mode - boot from disk etc... ad nauseum. Tested every pair of Ram and followed all of the advice here.
Well it was none of that. Took it to a Genius bar yesterday and we swapped out the video card. BINGO. Well actually not bingo - the first brand new ATI video card we tried was faulty and didn't even chime. Pulled an ATI 5770 HD card out and everything was back! AND it turns out that this is a known issue with the original ATI video cards in the stock model of 2008 G5's - and Apple is sending me a brand new video card to replace my old ATI 256mb one.
So if any of you out there are having these issues that just sort of start popping up out of the blue - I advise you to look into the ATI video card before tearing out your hair and setting the houes on fire. Good Luck! And great work at the Genius bar in Costa Mesa!!! I am sticking with the 5770. I hope this info helps someone.Sure this is your first post? I guess under this ID, but there are no G5 2008s.
They are called MacPro3,1 and Mac Pro Early 2008.
Not G5 (or G6 or G-anything)
No G5 can run 10.6 or later, like Lion.
Yes, well known and there was a recall/replacement for ATI 2600XTs, and there are some with the ATI 5770s. One person was out of warranty didn't have AppleCare which is about the cost of 5770.
I even tell people to swap out and get the 5770 before their (7300GT, X1900, 2600XT, etc) has trouble (which is almost inevitable). -
When my wife's Mac Book Pro was being updated to the latest version of OS X the laptop locked up at a grey screen with the Apple icon and status bar. Is there any way to recover the data and complete the install? I have not tried anything yet because of the data issue. I am not sure which OS X version as I did not install the software.
Used Macs of every description are always available on Ebay and Craigslist and from a plethora of online used-Mac resellers. Apple sells refurbished late-model Macs at 10-20% discounts with a new-computer warranty and the opportunity to extend the warranty with AppleCare.
http://store.apple.com/us/browse/home/specialdeals/mac -
My iMac is stuck with a grey screen with a icon of a lock.
My iMac is stuck with a grey screen with a icon of a lock.
You enter Target Disk mode by launching the iMac with the "T" key held down or by the method you used. It's used so another Mac connected to it can access the files as if it were another external HD. This document describes the process: Target Disk Mode, Transferring files between two computers using FireWire
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Mac won't start...grey screen with timeout on 0xfd
My iMac is pretty new, a couple of months old...
I just started it up when I got home and I get a grey screen with something saying "Found a transaction past the completion deadline on bus 0xfrd, timing out! (Addr: 3 EP: 2)". I have no idea what any of this means, at the top theres some sort of 0xfrd code. Also "Process 1 of exec of sbin/launched failed errno 8.." I don't get it as i'm no computer expert...can someone please help? I have no idea whats going on...if it helps I have got an audio interface plugged in via usb, and a usb synth, but thats it, and it's been fine...until now - but I have noticed it slowing down slightly over the last few days....
I need my mac for tomorrow...
Thanks again,
HarryI tried this but it didn't work. I think it is my keyboard because even when I turn the computer on the green led on the caps lock button doesn't light up. I even tried a regular USB keyboard and I had the same result.
I guess I will have to find my leopard CD.
Is it possible to just restore system settings from the leopard cd so that I don't lose all my data? -
Mac OS X Leopard suddenly freezes with grey screen and must restart
This is the second time in 3 days that a grey screen comes up and the computer freezes. Can anyone figure out what the problem is? Is it an upgrade issue?
Here is my error log:
Thu Jan 3 19:44:25 2008
panic(cpu 1 caller 0x001A7BED): Kernel trap at 0x00000000, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000000, CR3: 0x0108a000, CR4: 0x00000660
EAX: 0x04633780, EBX: 0x5306c000, ECX: 0x5306c000, EDX: 0x04574ec0
CR2: 0x00000000, EBP: 0x2e95ebd8, ESI: 0x00cc4000, EDI: 0x06600700
EFL: 0x00010206, EIP: 0x00000000, CS: 0x00000008, DS: 0x047e0010
Error code: 0x00000010
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x2e95e9a8 : 0x12b0e1 (0x455670 0x2e95e9dc 0x133238 0x0)
0x2e95e9f8 : 0x1a7bed (0x45ea20 0x0 0xe 0x45e1d4)
0x2e95ead8 : 0x19e517 (0x2e95eaf0 0x46b1400 0x2e95ebd8 0x0)
0x2e95eae8 : 0x0 (0xe 0x47e0048 0x2e950010 0x740010)
0x2e95ebd8 : 0x4379b0 (0x5306c000 0x2e95ed9c 0x2e95ec20 0x0)
0x2e95ecf8 : 0x18d037 (0x5306c000 0x11 0x603f198 0x0)
0x2e95fdb8 : 0x12d165 (0x603f170 0x64495a0 0x0 0x0)
0x2e95fdf8 : 0x126247 (0x603f100 0x0 0x54 0x2e95fee4)
0x2e95ff08 : 0x196afc (0x2e95ff44 0x0 0x0 0x0)
0x2e95ffc8 : 0x19eb34 (0x468e240 0x1 0x10 0x468d940)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbfff7bd8
BSD process name corresponding to current thread: WindowServer
Mac OS version:
9B18
Kernel version:
Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
System model name: iMac7,1 (Mac-F42386C8)I too have had this problem. It is not a Kernel panic, as far as I can tell. I have two Apple Cinema Displays connected. Both are dark, yet this time my mouse arrow is present. Most other times the screens are just dark. This is the first time I can ssh into my box and look at processes running. Other times the box was dead to the world. This most often happens after: a) lock screen, or b) Screen sharing into the box remotely. When I arrive back at work, the system is on, the screen is black, ssh into it may or may not work. This time I tried to kill all my processes one by one. Nothing released the machine display. Screen sharing into it also yields a black screen. I wish I knew how to restart a process like "WindowServ." Reboot computer via ssh command and display are up and running again.
I ran MemTest extensively from single user mode. No errors. I switched boxes, for I bought two identical systems (one for server, one for workstation.) I switched hard drives and ram. Issues still exists on both machines. -
Mac mini and grey screen at startup
ok, so last night we come home and my mom tries to turn on her mac mini, but it just freezes on the grey screen in the startup process. i tried booting from the disk but it didnt work (no the disk is stuck in the drive cuz i cant start up the computer to eject it) i tried booting into a version of osx on my external hd by holding down option at startup, but nothing showed up not even the internal hd. none of the startup commands work (firewire target,single user,safe mode, holding mouse to eject cd) none of those worked, any ideas?
First off, why can't you insert the original install
DVD that came with your mini?
The drive won't take the disk at all. I tried other disks as well, and it won't take any of them in either. The drive is pretty much non-responsive.
Secondly, if you leave the mini on the grey screen,
what happens? Does it keep going however long you
leave it, or does it show a flashing questions mark
after maybe 15 minutes?
It remains on the gray screen for however long I leave it on.
Thirdly, since the mini was running for a couple of
days after the 10.4.8 update, the problem seems
unlikely to have been caused by that. What were you
doing the last time the mini was in use? How did you
shut it down?
Browsing the web, email, and listening to music for the most part. I put it to sleep for the night, and then when I came back the next day to activate it, it froze on me. Pointer wouldn't move, it was locked up. First time that has ever happened to me. After that I ended up turning it off by holding the power button down for five seconds. When I turned it back on, I got the gray screen.
Fourthly, what model of mac mini is it?
It's the original basic model. 1.25 G4 processor, 40 GB hard drive, and 256 MB RAM.
Mac Mini Mac OS X (10.4.8) -
Macbook not booting properly, install disk nothing, press option on start up goes directly to grey screen with lock and login bar, tried all passwords and ...Nothing
cannot safe boot. cannot reset PRAM. regular boot startup displays apple icon and spinning wheel.. Have no idea what may have caused issue (not the last one to use it) In other words HELP!I was able to do this ! YAY ! I believe I did something incorrectly on the first go with the PRAM reset. I was able to enter Single User Mode with original disk. Yay ! It was indeed the firmware password! Thank you Kappy !
Following Kappy's steps, I did the following;
If you're running OS 9, you may need another mac (though i suspect a PC with firewire and a HFS driver would do) and a firewire cable. You will need to delete preferences pertaining to keychain access and any keychains in the preferences folder in the system holder The first imacs ran this so its plausible
If you're running OS X on the imac
Single user mode would do the trick unless there's open firmware password protection in place
To go into single user mode
Press the power button to start the computer.
Immediately press and hold the Command (Apple) key and one of the following: the "s" key for single-user mode. (Command-S) This should boot into a white screen, and iirc throw you into a command prompt
These instructions should work for older versions such as 10.4. Khafshoh S' version works for newer systems 10.5 and better - 10.7 also has yet another option for resetting the password involving the 'resetpassword' command in lion recovery.
Instructions for changing the password are based off of Apple's documentation though the documentation goes very in-depth.
You would then mount the file system as writable with
mount -uw /
then find out what the accounts on the system are with
ls /Users/
then change their passwords with
passwd username
reboot and get back into graphical mode with
reboot
Then check the accounts to work out which one is the admin account. -
Mac won't start grey screen appearing
My power mac g5 that is running leopard wont boot up.
Everytime I try to start it, shows a grey screen telling me to restart the computer (appearing in english, french, spanish, and chineese i think). I accidentaly deleted a folder on the root menu of the HDD entitled "usr". How can i fix this.I tried this but it didn't work. I think it is my keyboard because even when I turn the computer on the green led on the caps lock button doesn't light up. I even tried a regular USB keyboard and I had the same result.
I guess I will have to find my leopard CD.
Is it possible to just restore system settings from the leopard cd so that I don't lose all my data? -
I Shut down my Mac by holding in the power button after my iMac froze and now when I try to turn it back it on all I get is the grey screen with Apple loge and the timer and doesn't get any further. I have tried the diagnostic test but nothing was found.
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
Your computer shut down because of a problem. Mac grey screen
Recently I have been having issues with my Mac.
The computer will freeze for no apparent reason and the screen goes ever so slightly blue, then crashes to grey screen - 'Your computer has shut down... blah blah blah' and then it restarts itself and i get a kernel panic (Below is the msot recent one).
At christmastime I installed extra RAM which could be a problem but I think the problem occurs when using Google Chrome. I have tried to switch to Safari for the time being to see if that eliminates the problem but I did use Chrome at some point today.
I believe that I lasted longer without the problem while I was using Safari.
Any help reading the panic log would be appreciated!
Cheers
As I was writing this (on Safari) the screen went completely black and restarted to the grey screen
Report:
Anonymous UUID: 54E61FB9-8E93-6428-45F2-05526730A5C1
Wed Jan 15 19:34:06 2014
panic(cpu 0 caller 0xffffff800e8dc19e): Kernel trap at 0xffffff800ecb937d, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff807e9633d4, CR3: 0x000000002250d000, CR4: 0x0000000000000660
RAX: 0xffffff802f88fb78, RBX: 0x0000000000000000, RCX: 0x0000000000001400, RDX: 0x0000000000000008
RSP: 0xffffff80be9633c0, RBP: 0xffffff80be9634b0, RSI: 0x0000000000000000, RDI: 0xffffff801f13c0c0
R8: 0x0000000000000096, R9: 0xffffff802f88fb00, R10: 0x0000000000000001, R11: 0xffffff801e0a0900
R12: 0xffffff802f88fb00, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0x0000000000001400
RFL: 0x0000000000010246, RIP: 0xffffff800ecb937d, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff807e9633d4, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff80be963050 : 0xffffff800e822f69
0xffffff80be9630d0 : 0xffffff800e8dc19e
0xffffff80be9632a0 : 0xffffff800e8f3606
0xffffff80be9632c0 : 0xffffff800ecb937d
0xffffff80be9634b0 : 0xffffff800ecb982e
0xffffff80be9634e0 : 0xffffff7f90342cea
0xffffff80be963660 : 0xffffff7f90342a03
0xffffff80be963670 : 0xffffff7f90307cd0
0xffffff80be963680 : 0xffffff7f90307d45
0xffffff80be963690 : 0xffffff7f902e9b11
0xffffff80be9636d0 : 0xffffff7f902ec085
0xffffff80be963700 : 0xffffff7f9033cb50
0xffffff80be963780 : 0xffffff7f90324cc0
0xffffff80be9637e0 : 0xffffff7f903255ba
0xffffff80be963830 : 0xffffff7f90325aa0
0xffffff80be9638a0 : 0xffffff7f903261a8
0xffffff80be9638e0 : 0xffffff7f902f31ca
0xffffff80be963a60 : 0xffffff7f90322b20
0xffffff80be963b20 : 0xffffff7f902f1cb9
0xffffff80be963b70 : 0xffffff800eccc226
0xffffff80be963b90 : 0xffffff800eccd821
0xffffff80be963bf0 : 0xffffff800eccb28f
0xffffff80be963d40 : 0xffffff800e8b6008
0xffffff80be963e50 : 0xffffff800e826bb1
0xffffff80be963e80 : 0xffffff800e8139b5
0xffffff80be963ef0 : 0xffffff800e81e003
0xffffff80be963f70 : 0xffffff800e8c921d
0xffffff80be963fb0 : 0xffffff800e8f3e26
Kernel Extensions in backtrace:
com.apple.GeForceTesla(8.1.8)[67BAF872-A238-3787-AB74-22297A51FE8F]@0xffffff7f9 02e0000->0xffffff7f903aafff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8eed2000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8f334000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8f17e000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8f344000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000000e600000
Kernel text base: 0xffffff800e800000
System model name: MacBookPro7,1 (Mac-F222BEC8)
System uptime in nanoseconds: 5774181339652
last loaded kext at 789315214894: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f90cb2000, size 335872)
last unloaded kext at 352614516015: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f90cb0000, size 57344)
loaded kexts:
com.regularrateandrhythm.driver.RowmoteIREmu 1.0
com.sophos.kext.sav 9.0.53
com.splashtop.driver.SRXFrameBufferConnector 1.6
com.splashtop.driver.SRXDisplayCard 1.6
com.Cycling74.driver.Soundflower 1.6.6
com.sophos.nke.swi 9.0.53
com.logmein.driver.LogMeInSoundDriver 1.0.2
com.globaldelight.driver.BoomDevice 1.1
com.apple.filesystems.smbfs 2.0.0
com.apple.filesystems.ntfs 3.11
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.11
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.GeForceTesla 8.1.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBOHCI 650.4.1
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Anonymous UUID: 54E61FB9-8E93-6428-45F2-05526730A5C1
Wed Jan 15 17:03:55 2014
panic(cpu 1 caller 0xffffff800adda9b0): "vnode_rele_ext: vp 0xffffff8026f282d0 usecount -ve : -1. v_tag = 0, v_type = 1, v_flag = 84800."@/SourceCache/xnu/xnu-2422.1.72/bsd/vfs/vfs_subr.c:1788
Backtrace (CPU 1), Frame : Return Address
0xffffff80158f35e0 : 0xffffff800ac22f69
0xffffff80158f3660 : 0xffffff800adda9b0
0xffffff80158f36a0 : 0xffffff7f8b1be77e
0xffffff80158f36c0 : 0xffffff7f8b1bdf70
0xffffff80158f39f0 : 0xffffff7f8b1bfeb3
0xffffff80158f3a30 : 0xffffff800afb3671
0xffffff80158f3a90 : 0xffffff800addf80d
0xffffff80158f3ae0 : 0xffffff800adf4360
0xffffff80158f3b80 : 0xffffff800ade5f15
0xffffff80158f3c30 : 0xffffff800ade67d2
0xffffff80158f3f50 : 0xffffff800b03de23
0xffffff80158f3fb0 : 0xffffff800acf3e06
Kernel Extensions in backtrace:
com.sophos.kext.sav(9.0.53)[00000000-0000-0000-0000-000000000000]@0xffffff7f8b1 bd000->0xffffff7f8b1c1fff
BSD process name corresponding to current thread: mds_stores
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000000aa00000
Kernel text base: 0xffffff800ac00000
System model name: MacBookPro7,1 (Mac-F222BEC8)
System uptime in nanoseconds: 78786791674337
last loaded kext at 78774646540958: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8d102000, size 65536)
last unloaded kext at 78756353100860: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8d102000, size 57344)
loaded kexts:
com.regularrateandrhythm.driver.RowmoteIREmu 1.0
com.sophos.kext.sav 9.0.53
com.splashtop.driver.SRXFrameBufferConnector 1.6
com.splashtop.driver.SRXDisplayCard 1.6
com.Cycling74.driver.Soundflower 1.6.6
com.sophos.nke.swi 9.0.53
com.logmein.driver.LogMeInSoundDriver 1.0.2
com.globaldelight.driver.BoomDevice 1.1
com.apple.filesystems.msdosfs 1.9
com.apple.driver.AppleUSBCDC 4.2.1b2
com.apple.filesystems.smbfs 2.0.0
com.apple.filesystems.ntfs 3.11
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.11
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.GeForceTesla 8.1.8
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleIRController 325.7
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBOHCI 650.4.1
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 6 GB, SMC 1.62f7
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D33583447534431303636202020202020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST9500325ASG, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Built-in iSight
USB Device: Internal Memory Card Reader
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: IR Receiver
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus:Hi kiplin1995,
Thanks for visiting Apple Support Communities.
If you have not already, I would recommend removing the additional RAM and seeing if the issue persists. See this article for more information:
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem."
http://support.apple.com/kb/TS4636
Check internal RAM and third-party hardware
Turn off your Mac.
Reseat the Apple RAM, and remove third-party RAM and third-party internal hardware. If you do not have the Apple RAM that came with the system, reseat the third-party RAM.
Turn on your Mac.
Use your Mac for the amount of time it would usually take for a kernel panic to occur.
If the kernel panic does not occur: The third-party RAM or internal third-party hardware may need to be replaced.
If a kernel panic does occur: Bring your Mac to an Apple Store, or an Apple Authorized Service Provider for service and support. Be sure to ask that, if the drive needs reformatting or replacing, they contact you about escalating your case to a special data recovery service. If you plan to visit an Apple Retail store, you can make a reservation (available in some countries only).
Best,
Jeremy -
Help, Mac Pro wouldn't start now stuck on grey screen
Hi,
My Mac Pro computer wouldn't start up properly. Sometimes I would press the button 30 times and still it wouldn't start.
I have taken it to a Authorised Apple shop and first of all had a new graphics board replaced.
A week later the same problem, it wouldn't start up, some times switch itself off so I took it back to the Apple shop where it turned on perfectly and the tests showed nothing wrong.
Week and a half later it happened again so I took it back and they gave me a new hard drive and memory cage.
Three weeks later, same problem took it back to the store and they found nothing wrong with it so I had to bring it back home.
Worked again for another week and then it wouldn't start a few times so I left it on and it turned itself off.
Today it is starts but gets stuck on the grey screen with spinning wheel and then turns itself off.
Please, please can anybody help. The Authorised Apple shop doesn't know what the problem is so has given up..
Best Regards..If you unplug it from all power & peripherals like taking it in would do, wait a few hours & plug it back in does it work?
Is there an Uninterruptible Power Supply involved?
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