Grey Screen of Doom

I've just been through a diagnostic saga, and I hope this might be useful to someone else.
Situation
Recently my Mac Pro refused to boot. It chimed, but I could do nothing to persuade it past the beyond the grey (gray) screen of doom. I tried booting into safe mode with shift, single-user mode with command-S, verbose mode with command-V, target disk mode with T. I tried holding option to select one of my other boot drives. Nothing. I couldn't start from a disk, either with C or D (hardware test). I reset the PRAM and NVRAM – no change. I disconnected all peripherals, expansion cards and additional RAM. No change.
Remedy
Using my PowerBook, I found one other Mac Pro user with identical symptoms. His local Genius Bar had wiped the drive, reinstalled the OS, and the fault had cleared. The thread implied that some kinds of system corruption can affect the computer at such a deep level that it can't start at all. If so, you have to wipe the disk before you can even re-install from DVD.
I removed each of my drives, starting with #1. In the end, #2 was the culprit, not the boot drive. To me, this changes the focus of blame from the OS to hardware. The failure of one SATA drive prevented the rest of the system from booting. I've never experienced that before.
*_Data Recovery_*
I didn't hold much hope for recovering data. I installed it in a Firewire enclosure, and after several minutes with the spinning pizza, Disk Utility found it, but refused to mount it. It failed to repair. reporting "+Invalid B-tree node size+".
Disk Warrior reported hardware malfunctions, but it did enable me to recover the majority of the data.
Summary
Anyone experiencing a totally impenetrable grey screen of doom should also try disconnecting their hard drive to eliminate either system corruption or failure – which I've not seen in a fault-finding tree before.
G.

Hi JCohen,
Welcome to Apple Discussions
What I believe is wrong with your computer is that your Firmware is corrupted. I don't know why it happened since you were changing network locations, but it might be the way you shut off you computer. I believe if you do an Archive and Install, you should be fine. In order to preform and Archive and Install, you need to have:
Install Disks - You need to have the install/restore discs that came with your last version of OS X (The current version). Meaning if you got your computer with Tiger, use the Tiger DVDs that came with your iBook. If you had Panther and upgraded to Tiger, use the Tiger DVDs. You are going to want to have the Disc 1.
Hard Drive Space - When one performs an Archives and Install, they are basically archiving their current hard drive (Some applications/preferences may not work after an Archive and Install!) and putting it on your new one. You will see a Previous System folder, which has all your files from before your Archive and Install.
Patience - Working with computers can be aggravating and stressful, don't let it get to you. From years of experience I have learned that the more annoyed and aggravated I become, the worse the problem gets. The reason being most people don't think things through nor take their time when they are annoyed. If you notice your becoming stress/annoyed, take a break and relax. When you feel better you can resume working.
I hope that helps,
Jon
PS Please respond back with any questions or comments
G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz iBook, Macintosh 128K, eMate...   Mac OS X (10.4.3)   Airport EX, Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..

Similar Messages

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    Hi JCohen,
    Welcome to Apple Discussions
    What I believe is wrong with your computer is that your Firmware is corrupted. I don't know why it happened since you were changing network locations, but it might be the way you shut off you computer. I believe if you do an Archive and Install, you should be fine. In order to preform and Archive and Install, you need to have:
    Install Disks - You need to have the install/restore discs that came with your last version of OS X (The current version). Meaning if you got your computer with Tiger, use the Tiger DVDs that came with your iBook. If you had Panther and upgraded to Tiger, use the Tiger DVDs. You are going to want to have the Disc 1.
    Hard Drive Space - When one performs an Archives and Install, they are basically archiving their current hard drive (Some applications/preferences may not work after an Archive and Install!) and putting it on your new one. You will see a Previous System folder, which has all your files from before your Archive and Install.
    Patience - Working with computers can be aggravating and stressful, don't let it get to you. From years of experience I have learned that the more annoyed and aggravated I become, the worse the problem gets. The reason being most people don't think things through nor take their time when they are annoyed. If you notice your becoming stress/annoyed, take a break and relax. When you feel better you can resume working.
    I hope that helps,
    Jon
    PS Please respond back with any questions or comments
    G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz iBook, Macintosh 128K, eMate...   Mac OS X (10.4.3)   Airport EX, Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..

  • Help !!! freeze and stuck on grey screen, difficult to reboot, here is my EtreCheck report

    Help !!! I experienced more and more issues since I upgraded to mavericks and i brought my MBP 15" (from 2011, out of warranty) to the Apple genius bar a couple of days after my computer started to freeze and crash on a grey screen with less and less possibility to reboot it (tried all advices i could find on the forums to reboot in other ways, etc. ). The overnight tests at Apple gave nothing, they just decided to reinitiate the software and concluded that the problem was solved.
    But the problem happened again: when i reloaded my backup from Time Machine, i could run the whole process till the end then when I was asked to restart, I couldn’t open the finder, my screen was stuck on a light grey.
    I could reboot it (always in maintaining the off button to stop the machine or in using the single mode) but it’s non stable, after too many manipulations, the screen freezes or divides in 2 parts with lines, etc. And I have to try again different ways to reboot…
    I took a new appointment to the Apple Genius bar, but in the mean time, I tried to repair the authorizations, and I have to say that the list is really long, even if I did the operation more 3 times…
    I think there is a software conflict somewhere and find the possibility to check the system with EtreCheck (thanks! I will also bring this paper to the Genius bar technician).
    Please, would there be someone who could read this information and gives me some advices and opinion on what could be problematic, what to do etc.
    In end, what is very weird to me:
    I could read on this forum that “startup items” are no more necessary since OS 10.4. I tried to delete the ones that appear here in library/startupitems, and found another one which is not mentioned in this EtreCheck list : startouc
    Also when I tried to delete those items, it was refused by the finder with the message saying that this items are in use…
    Another point: I uninstalled the application Chiavetta Internet 42 a week ago when I started to have the problems. I was in Italy and this is a usb key with pin for internet. At the moment thought about a possible conflict with the key and deleted every item concerning this installation. This is because I don’t understand that it appears now in the “User login Items”.
    Thank you so much in advance
    Here is the EtreCheck report:
    Hardware Information:
                MacBook Pro (15-inch, Early 2011)
                MacBook Pro - model: MacBookPro8,2
                1 2 GHz Intel Core i7 CPU: 4 cores
                8 GB RAM
    Video Information:
                Intel HD Graphics 3000 - VRAM: 512 MB
                AMD Radeon HD 6490M - VRAM: 256 MB
    System Software:
                OS X 10.9.2 (13C1021) - Uptime: 0 days 1:42:38
    Disk Information:
                Hitachi HTS545050B9A302 disk0 : (500,11 GB)
                            EFI (disk0s1) <not mounted>: 209,7 MB
                      Macintosh HD (disk0s2) / [Startup]: 499,25 GB (219,23 GB free)
                            Recovery HD (disk0s3) <not mounted>: 650 MB
                MATSHITADVD-R   UJ-8A8 
    USB Information:
                Apple Inc. FaceTime HD Camera (Built-in)
                Apple Inc. BRCM2070 Hub
                            Apple Inc. Bluetooth USB Host Controller
                Apple Inc. Apple Internal Keyboard / Trackpad
                Apple Computer, Inc. IR Receiver
    Thunderbolt Information:
                Apple Inc. thunderbolt_bus
    Gatekeeper:
                Mac App Store and identified developers
    Kernel Extensions:
                [not loaded]            com.MBB.driver.MBBACMData (5.00.02) Support
                [not loaded]            com.MBB.driver.MBBActivateDriver (1.0.14) Support
                [not loaded]            com.MBB.driver.MBBEthernetData (2.00.05) Support
                [not loaded]            com.palm.ClassicNotSeizeDriver (3.1) Support
                [not loaded]            com.wdc.driver.1394HP (1.0.9) Support
                [not loaded]            com.wdc.driver.USBHP (1.0.11) Support
    Launch Daemons:
                [failed]            com.google.GoogleML.plist Support
                [failed]            com.google.keystone.daemon.plist Support
    Launch Agents:
                [loaded]            com.hp.help.tocgenerator.plist Support
    User Launch Agents:
                [loaded]            com.iLike.Agent.plist Support
    User Login Items:
                Transport Monitor
                Firefox
                My Day
                Chiavetta Internet 42
                GoogleSoftwareUpdateAgent
    Internet Plug-ins:
                Unity Web Player: Version: UnityPlayer version 4.2.1f4 - SDK 10.6 Support
                QuickTime Plugin: Version: 7.7.3
                Default Browser: Version: 537 - SDK 10.9
                OfficeLiveBrowserPlugin: Version: 12.3.6 Support
                Google Earth Web Plug-in: Version: 7.1 Support
                Mozillaplug: Version: 1.0
                Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
                DirectorShockwave: Version: 12.0.5r146 - SDK 10.6 Support
                iPhotoPhotocast: Version: 7.0 - SDK 10.7
    Safari Extensions:
                Amazon Shopping Assistant: Version: 1.1
                Searchme: Version: 1.3
                Ebay Shopping Assistant: Version: 1.1
    Audio Plug-ins:
                BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
                AirPlay: Version: 2.0 - SDK 10.9
                AppleAVBAudio: Version: 203.2 - SDK 10.9
                iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
                Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User iTunes Plug-ins:
                iLike: Version: 1.0 Support
                PPC Bundle: Version: (null) Support
                iLike Bundle: Version: (null) Support
                Tiger Bundle: Version: (null) Support
                TuneUp Visualizer: Version: (null) Support
    3rd Party Preference Panes:
                None
    Time Machine:
                Skip System Files: NO
                Mobile backups: OFF
                Auto backup: NO - Auto backup turned off
                Volumes being backed up:
                            Macintosh HD: Disk size: 464.96 GB Disk used: 260.79 GB
                Destinations:
                            EVE TIME MACHINE & PHOTOS [Local] (Last used)
                            Total size: 2 
                            Total number of backups: 22
                            Oldest backup: 2013-11-19 10:49:38 +0000
                            Last backup: 2014-05-07 09:35:48 +0000
                            Size of backup disk: Excellent
                                        Backup size 2  > (Disk size 464.96 GB X 3)
                            copy Time Machine + photos (22 Nov 2013) [Local]
                            Total size: 931.36 GB
                            Total number of backups: 5
                            Oldest backup: 2013-11-23 04:29:31 +0000
                            Last backup: 2014-03-26 20:03:02 +0000
                            Size of backup disk: Adequate
                                        Backup size 931.36 GB > (Disk used 260.79 GB X 3)
                Time Machine details may not be accurate.
                All volumes being backed up may not be listed.
    Top Processes by CPU:
                     5%            firefox
                     3%            WindowServer
                     0%            Microsoft Word
                     0%            launchservicesd
                     0%            fontd
    Top Processes by Memory:
                606 MB            com.apple.IconServicesAgent
                401 MB            firefox
                238 MB            Finder
                221 MB            mds_stores
                123 MB            Microsoft Word
    Virtual Memory Information:
                3.68 GB            Free RAM
                2.57 GB            Active RAM
                492 MB            Inactive RAM
                1.26 GB            Wired RAM
                2.42 GB            Page-ins
                0 B            Page-outs

    Hey thank you! I tried to send you a first answer but Firefox blocked... Again thank you for your advice and the detailed process to follow, hope it can help! - Also sorry for my English which is not my primary language.
    Also don't know how to edit the Anonymous UUID... is it in the apple discussion account?
    Here is what i found in Console > Diagnostic and usage information > System diagnostic report:
    there were 4 lines as titles, and after Firefox crash there are 5 now.
    I will send you the content for each of them, but in a new message each time in case it freezes again.
    1st line starts with diskarbitrationd, ends with .shutdownStall
    content:
    Date/Time:  
    2014-05-12 18:05:15 -0700
    OS Version: 
    10.9.2 (Build 13C1021)
    Architecture:
    x86_64
    Report Version:  18
    Command:    
    No Target
    Path:       
    No Target
    Version:    
    Parent:     
    UNKNOWN PROCESS [0]
    PID:        
    0
    Event:      
    shutdown stall
    Duration:   
    12.05s (sampling started after 2 seconds)
    Steps:      
    101 (100ms sampling interval)
    Hardware model:  MacBookPro8,2
    Active cpus:
    8
    Fan speed:  
    4033 rpm (-334)
    Free pages: 
    1153467 pages (-455)
    Pageins:    
    5 pages
    Pageouts:   
    0 pages
    Swapins:    
    0 pages
    Swapouts:   
    0 pages
    Process:    
    diskarbitrationd [21]
    Path:       
    /usr/libexec/diskarbitrationd
    Architecture:
    x86_64
    Parent:     
    launchd [1]
    UID:        
    0
    Sudden Term:
    Dirty
    Task size:  
    577 pages (-6)
    Importance: 
    Adaptive, Donating
    Timers:     
    Coalesced
      Thread 0x13d 
    DispatchQueue 1     
    priority 31   
      101 start + 1 (libdyld.dylib) [0x7fff8c4db5fd]
    101 ??? (diskarbitrationd + 28877) [0x10e56a0cd]
    101 CFRunLoopRun + 97 (CoreFoundation) [0x7fff8c3da811]
    101 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff8c3250b5]
    101 __CFRunLoopRun + 1161 (CoreFoundation) [0x7fff8c325779]
    101 __CFRunLoopServiceMachPort + 181 (CoreFoundation) [0x7fff8c326155]
    101 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff8f270a1a]
    *101 ??? (mach_kernel + 92160) [0xffffff8000216800]
      Thread 0x146 
    DispatchQueue 2     
    priority 33   
      101 _dispatch_mgr_thread + 52 (libdispatch.dylib) [0x7fff8ab9c152]
    101 kevent64 + 10 (libsystem_kernel.dylib) [0x7fff8f275662]
    *101 ??? (mach_kernel + 3949760) [0xffffff80005c44c0]
      Thread 0x15ac
    priority 31   
    *101 wq_unsuspend_continue + 0 (pthread) [0xffffff7f80b747c4]
      Thread 0x14e2
    priority 29   
      80 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff93750fb9]
    80 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff8f274e6a]
    *80 wq_unpark_continue + 0 (pthread) [0xffffff7f80b746ae]
      Thread 0x1569
    priority 0    
      79 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff93750fb9]
    79 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff8f274e6a]
    *79 wq_unpark_continue + 0 (pthread) [0xffffff7f80b746ae]
      Thread 0x15a6
    priority 31   
      71 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff93750fb9]
    71 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff8f274e6a]
    *71 wq_unpark_continue + 0 (pthread) [0xffffff7f80b746ae]
      Binary Images:
    0x10e563000 -   
    0x10e578fff  diskarbitrationd (266) <94F10D52-A866-34ED-B278-873B4B2E0C7E> /usr/libexec/diskarbitrationd
    0x7fff8ab99000 -
    0x7fff8abb3fff  libdispatch.dylib (339.90.1) <F3CBFE1B-FCE8-3F33-A53D-9092AB382DBB> /usr/lib/system/libdispatch.dylib
    0x7fff8c2b5000 -
    0x7fff8c49afff  com.apple.CoreFoundation 6.9 (855.16) <617B8A7B-FAB2-3271-A09B-C542E351C532> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7fff8c4d8000 -
    0x7fff8c4dbff7  libdyld.dylib (239.4) <CF03004F-58E4-3BB6-B3FD-BE4E05F128A0> /usr/lib/system/libdyld.dylib
    0x7fff8f25f000 -
    0x7fff8f27bff7  libsystem_kernel.dylib (2422.90.20) <20E00C54-9222-359F-BD98-CB79ABED769A> /usr/lib/system/libsystem_kernel.dylib
    0x7fff9374b000 -
    0x7fff93752ff7  libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
    *0xffffff7f80b71000 - 0xffffff7f80b78fff  com.apple.kec.pthread 1.0 (1) <619F6A5D-FFA2-3B59-9993-958FD7154B83> /System/Library/Extensions/pthread.kext/Contents/MacOS/pthread
    *0xffffff8000200000 - 0xffffff8000200000  mach_kernel <9FEA8EDC-B629-3ED2-A1A3-6521A1885953> /mach_kernel
    Process:    
    fsck_hfs [267]
    Path:       
    /System/Library/Filesystems/hfs.fs/Contents/Resources/fsck_hfs
    Architecture:
    x86_64
    Parent:     
    diskarbitrationd [21]
    Responsible:
    diskarbitrationd [21]
    UID:        
    0
    Task size:  
    206770 pages
    CPU Time:   
    10.043s
    Importance: 
    Adaptive, Donating
      Thread 0x968 
    DispatchQueue 1     
    priority 31    
    cpu time  10.043s
      101 start + 1 (libdyld.dylib) [0x7fff8c4db5fd]
    101 ??? (fsck_hfs + 7233) [0x106fe7c41]
    101 ??? (fsck_hfs + 76504) [0x106ff8ad8]
    101 ??? (fsck_hfs + 79339) [0x106ff95eb]
    101 ??? (fsck_hfs + 119757) [0x1070033cd]
    42  ??? (fsck_hfs + 135082) [0x107006faa]
    42  ??? (fsck_hfs + 73083) [0x106ff7d7b]
    38  ??? (fsck_hfs + 33605) [0x106fee345]
    24  ??? (fsck_hfs + 43420) [0x106ff099c]
    23  ??? (fsck_hfs + 40781) [0x106feff4d]
    6   ??? (fsck_hfs + 28484) [0x106fecf44]
    *6   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *6   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *6   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *6   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *6   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    3   ??? (fsck_hfs + 29225) [0x106fed229]
    *3   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *3   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *3   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *3   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *3   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    2   ??? (fsck_hfs + 29241) [0x106fed239]
    *2   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *2   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *2   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *2   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *2   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    2   ??? (fsck_hfs + 28343) [0x106feceb7]
    *2   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *2   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *2   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *2   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *2   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28442) [0x106fecf1a]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28427) [0x106fecf0b]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28390) [0x106fecee6]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 29203) [0x106fed213]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28331) [0x106feceab]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28938) [0x106fed10a]
    1   ??? (fsck_hfs + 26336) [0x106fec6e0]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28490) [0x106fecf4a]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 30064) [0x106fed570]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28519) [0x106fecf67]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28406) [0x106fecef6]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 40680) [0x106fefee8]
    1   ??? (fsck_hfs + 32482) [0x106fedee2]
    1   ??? (fsck_hfs + 17431) [0x106fea417]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    14  ??? (fsck_hfs + 43610) [0x106ff0a5a]
    14  ??? (fsck_hfs + 41086) [0x106ff007e]
    2   ??? (fsck_hfs + 28484) [0x106fecf44]
    *2   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *2   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *2   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *2   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *2   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28373) [0x106feced5]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 29225) [0x106fed229]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28492) [0x106fecf4c]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 29199) [0x106fed20f]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28511) [0x106fecf5f]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28505) [0x106fecf59]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28401) [0x106fecef1]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28477) [0x106fecf3d]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28390) [0x106fecee6]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 30356) [0x106fed694]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28496) [0x106fecf50]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28343) [0x106feceb7]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    4   ??? (fsck_hfs + 33871) [0x106fee44f]
    4   ??? (fsck_hfs + 41086) [0x106ff007e]
    1   ??? (fsck_hfs + 28652) [0x106fecfec]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28673) [0x106fed001]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 29179) [0x106fed1fb]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28664) [0x106fecff8]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    39  ??? (fsck_hfs + 134138) [0x107006bfa]
    39  ??? (fsck_hfs + 73083) [0x106ff7d7b]
    36  ??? (fsck_hfs + 33605) [0x106fee345]
    22  ??? (fsck_hfs + 43420) [0x106ff099c]
    20  ??? (fsck_hfs + 40781) [0x106feff4d]
    8   ??? (fsck_hfs + 28484) [0x106fecf44]
    *8   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *8   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *8   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *8   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *8   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    2   ??? (fsck_hfs + 28492) [0x106fecf4c]
    *2   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *2   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *2   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *2   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *2   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 29194) [0x106fed20a]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 29225) [0x106fed229]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 26738) [0x106fec872]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28433) [0x106fecf11]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28442) [0x106fecf1a]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28427) [0x106fecf0b]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28490) [0x106fecf4a]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28660) [0x106fecff4]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28496) [0x106fecf50]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28477) [0x106fecf3d]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    2   ??? (fsck_hfs + 40680) [0x106fefee8]
    2   ??? (fsck_hfs + 32482) [0x106fedee2]
    1   ??? (fsck_hfs + 17850) [0x106fea5ba]
    1   _platform_memmove$VARIANT$Nehalem + 258 (libsystem_platform.dylib) [0x7fff8ae280e2]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 17595) [0x106fea4bb]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    13  ??? (fsck_hfs + 43610) [0x106ff0a5a]
    13  ??? (fsck_hfs + 41086) [0x106ff007e]
    2   ??? (fsck_hfs + 30447) [0x106fed6ef]
    *2   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *2   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *2   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *2   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *2   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    2   ??? (fsck_hfs + 28484) [0x106fecf44]
    *2   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *2   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *2   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *2   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *2   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    2   ??? (fsck_hfs + 28477) [0x106fecf3d]
    *2   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *2   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *2   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *2   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *2   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 29225) [0x106fed229]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28511) [0x106fecf5f]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28406) [0x106fecef6]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 30435) [0x106fed6e3]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28490) [0x106fecf4a]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 29255) [0x106fed247]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 29237) [0x106fed235]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 43408) [0x106ff0990]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    2   ??? (fsck_hfs + 33871) [0x106fee44f]
    2   ??? (fsck_hfs + 41086) [0x106ff007e]
    1   ??? (fsck_hfs + 28860) [0x106fed0bc]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
    *1   ??? (mach_kernel + 900976) [0xffffff80002dbf70]
    1   ??? (fsck_hfs + 28331) [0x106feceab]
    *1   ??? (mach_kernel + 996585) [0xffffff80002f34e9]
    *1   ??? (mach_kernel + 898031) [0xffffff80002db3ef]
    *1   ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
    *1   ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
                  

  • My PC has blue screened twice in the past week so I force quit it it came back on a few times after that it is now grey screening with inch wide blue lines from top to bottom the apple logo is there and it is trying to boot up but nothing happening

    My Mac has blue screened a couple of times this week it started to work a couple of times after that but now it is grey screening with inch wide blue lines from top to bottom the apple logo is also there it is trying to boot up again but won't. Not sure don't know anything about how to fix things but I suspect the fan has stopped working as I can't hear one. The problem I have I now live in Turkey and I am 1000 km from the nearest apple shop which is in Istanbul I believe and I now live in Didim, Altinkum I don't trust the everyday Turkish shop to take it to as they will tell you they know how to fix it but will probably make it worse, typical in Turkey. Please can someone help as we use it for our business and obviously I need it up and running ASAP I am using IPad and iPhone at moment but can't access my files which are on PC.

    Thanks for that information!
    I'm sure I will be calling AppleCare, but the problem is, they charge for the phone calls don't they? Because I don't have money to be spending to be on the phone with a support service.
    In other things, it seemed like the only time my MacBook was working was when I had Snow Leopard without the 10.6.8 update download that was supposed to be done to prepare for OS X Lion.
    When I look at the information of my HD it says that I have 10.6.8 but that was the install that it claimed to have failed and caused me to restart resulting in all of the repeated problems.
    Also, because my computer is currently down, and I've lost all files how would that effect the use of my iPhone? Because if it doesn't get fixed by the time OS 5 is released, how would I be able to upgrade?!

  • Voice Memos are listed on the Playlist on my computer, but do not sync to my IPOD Touch so that I can listen on another device (stereo, dock station, etc.) When I click on the one that transfered over, a grey screen shows up "No Music" Help1

    Voice Memos are listed on the Playlist on my Ipod, but a grey screen comes up "NO Music".  How can I listen on a device?  Like, my car or my dock station/ radio.

    An "other" larger than about 1 1/2 GB indicates corrupted files.
    What is the Other on my iPhone and How to Remove It
    What is "Other" and What Can I Do About It?
    Next, usually restoring from backup eliminated the corrupted files. However, sometimes restoring to factory settings/new iPod is required.
    To restore from backup see:
    iOS: How to back up
    To restore to factory settings/new iPod see:
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  • Grey Screen with Flashing Folder with Question Mark

    Hi,
    I need some help with an issue I'm having on my Mid-2012 Macbook Pro (13"; OSX 10.9.2; 8GB RAM).  I've had issues with this Macbook for the past year.  I've worked with Apple Support and had it into the Mac Store prior to the warranty expiring (Dec 2013).  I have the exact same model with all of the same specs that my employer purchased at the same time for work as my work computer, and I haven't had any issues with that one.
    Previously, the system would slow down excessively and eventually start hanging. Occasionally the screen would start flashing.  Apple phone support had me wipe the hard drive and re-install the OS and all of my file, apps, and setting from my Time Machine backup.  That worked for about four months, and then it started again. Since it was getting close to the warranty expiration, I took it to an Apple Store. They ran a bunch of diagnostics, said the hardware was all fine but the OS needed to be re-installed.  They did that in early Dec, and everything was cool again until about three days ago.  Three days ago, it started slowing down and freezing again (even when doing non-memory intensive tasks such as broswing the web with only a couple of tabs open and no other applications open).  Last night, it froze hard and wouldn't shut down, so I had to cold boot it.  When I tried to power it back on, it came to the grey screen with the flashing folder with the question mark (which I know means it can't find the boot sector).  I waited until this morning, and it stil wouldn't boot. I then rebooted into Startup Manager, and the HDD was there. I selected the HDD, and it booted fine and ran fine for a couple of hours (I was able to do a Time Machine backup).  Then it froze up solid again. I waited for an hour or so before cold booting (don't like doing that), and when I tried rebooting, I got the flashing folder with the question mark. I tried booting into the Startup Manager again, but this time, my HDD wasn't listed. I then booted into the OSX Recovery utility (CMD R on boot), went into the Disk Utility hoping to do a disk repair, but my HDD wasn't listed. I have an external SATA to USB adapter, so I pulled the HDD, hooked it to a USB port on my other (identical except it doesn't have problems) Macbook Pro.  Once my other Macbook booted, the HDD from the bad Macbook Pro showed up fine.  I ran a verify and repair disk on the HDD from the bad Macbook, and it didn't show any issues.
    So I figured I'd be really brave. I took the HDD from the bad Macbook Pro and put it in my work (good) Macbook Pro (I took the HDD out of my working work Macbook Pro).  It booted fine.  I then did the verify and repair disk (again no errors) and verify and repair permissions (it found a few, but no more than it has in the past). I ran it that way for about an hour with no issues. That led me to believe that the HDD for my personal Macbook was fine, and it must be an issue with the SATA cable or the mainboard. 
    Here's where it gets odd.  I put the HDD from my work Macbook Pro into the bad Macbook Pro thinking it wouldn't even recognize it.  It did recognize it, and it booted fine.  I ran it like that for about 30 minutes.  It did have a couple of short freeze ups, but it didn't lock up solid. I didn't want to push my luck and possibly damage the HDD for my work Macbook, so I shut down the bad Macbook Pro ended the experiment at that point.
    I put the original HDD back in the Macbooks where they originally came from. I then ran the Apple Hardware Test (press and hold D on startup) on the bad Macbook Pro; I did the extended testing option. It ran for about an hour, but it didn't find any issues with the bad Macbook Pro. 
    I put the HDD from the bad Macbook back in my working Macbook and wiped the disk and reinstalled OSX from a Time Machine Backup from last week (before the problems occured).  Put it back in the bad Macbook and still no luck. Finally I tried resetting the PRAM because I saw that as one of the options on this discussion board. 
    I've searched and read everything I can find related to this, but I can't find anything that works, and I'm at my wits end.  Can anyone point me in a direction of what might be wrong and what else to try?
    Thanks!
    Mike

    You performed thorough and methodical troubleshooting, and this appears to be the most important result:
    I put the HDD from my work Macbook Pro into the bad Macbook Pro thinking it wouldn't even recognize it.  It did recognize it, and it booted fine.  I ran it like that for about 30 minutes.  It did have a couple of short freeze ups, but it didn't lock up solid.
    Given compatible hardware, you ought to be able to swap hard disk drives in exactly that manner, so it shouldn't surprise you that it worked. However, installing the "known good" HDD in the problem machine should not have resulted in any freeze-ups at all.
    You can conclude the hard disks (both of them) are serviceable and whatever fault exists probably lies elsewhere. Often the SATA cable is damaged or not seated properly, and is likely to fail more than anything on the logic board. Inspect the logic board's SATA connections and make sure there are no contaminants or damage. The two drives and two logic boards are going to have slightly different component tolerances, so perhaps the defective one is simply exceeding some limit.
    Apple Hardware Test is very cursory and essentially tests for the presence of operable hardware. It is far from an exhaustive test, and only a report of a failure can be relied upon for accuracy. For a more thorough test you would need to have Apple evaluate it using the time-consuming Apple Service Diagnostics. Even then, they may come up without a clue, and eventually someone will suggest a logic board replacement which can be expensive.
    It is an unusual problem, and I don't know how much time Apple would invest in diagnosing it before they conclude you really ought to buy a new Mac instead. They might surprise you though in that a "depot repair", if yours is eligible, is a very cost effective option so consider it.
    Given your ability you might also consider purchasing a replacement logic board from PowerbookMedic, or even sending it to them for a flat rate repair.

  • Macbook Pro mid 2009 13 inch suddenly freezes and grey screen appears stating press key to restart

    Macbook Pro mid 2009 13 inch suddenly freezes and grey screen appears stating press key to restart. Here is my recent crash report. Please help me.
    Anonymous UUID:  
    714EBD8C-083D-E200-A9BD-6F925A8F8F14
    Thu May 29 22:30:04 2014
    panic(cpu 0 caller 0xffffff80026dbf5e): Kernel trap at 0xffffff80026d1197, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0xffffef8022f973c8, CR3: 0x0000000089778000, CR4: 0x0000000000000660
    RAX: 0x000000000000001c, RBX: 0x00000000e00002c2, RCX: 0xffffff8002abb7d4, RDX: 0xffffef8022f973c0
    RSP: 0xffffff800d2cb6a0, RBP: 0xffffff800d2cb6a0, RSI: 0x0000000000000001, RDI: 0xffffef8022f973c0
    R8:  0x0000000000000001, R9:  0x0000000000000001, R10: 0xffffff8014ea65e8, R11: 0xffffff809b3160f0
    R12: 0xffffef8022f973c0, R13: 0x0000000000000001, R14: 0xffffff800d2cb6ec, R15: 0x0000000000000001
    RFL: 0x0000000000010202, RIP: 0xffffff80026d1197, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0xffffef8022f973c8, Error code: 0x0000000000000000, Fault CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff800d2cb330 : 0xffffff8002622fa9
    0xffffff800d2cb3b0 : 0xffffff80026dbf5e
    0xffffff800d2cb580 : 0xffffff80026f3456
    0xffffff800d2cb5a0 : 0xffffff80026d1197
    0xffffff800d2cb6a0 : 0xffffff80026afd0e
    0xffffff800d2cb6d0 : 0xffffff8002abb751
    0xffffff800d2cb710 : 0xffffff8002abb54f
    0xffffff800d2cb760 : 0xffffff7f8413fd2f
    0xffffff800d2cb7a0 : 0xffffff7f84188b21
    0xffffff800d2cb7e0 : 0xffffff7f841708d2
    0xffffff800d2cb850 : 0xffffff7f84170fc8
    0xffffff800d2cb890 : 0xffffff7f8413dfea
    0xffffff800d2cba10 : 0xffffff7f8416d940
    0xffffff800d2cbad0 : 0xffffff7f8413cad9
    0xffffff800d2cbb20 : 0xffffff8002acea56
    0xffffff800d2cbb40 : 0xffffff8002ad0051
    0xffffff800d2cbba0 : 0xffffff8002acdabf
    0xffffff800d2cbcf0 : 0xffffff80026b66a8
    0xffffff800d2cbe00 : 0xffffff8002626bf1
    0xffffff800d2cbe30 : 0xffffff80026139f5
    0xffffff800d2cbea0 : 0xffffff800261e043
    0xffffff800d2cbf20 : 0xffffff80026c975d
    0xffffff800d2cbfb0 : 0xffffff80026f3a28
    Kernel Extensions in backtrace:
    com.apple.GeForceTesla(8.2.4)[24ED915E-02F3-3A31-8502-6AA41FFCA420]@0xffffff7f84 12b000->0xffffff7f841f5fff
    dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f82cbe000
    dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xff ffff7f8324b000
    dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f83208000
    dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00F DE504]@0xffffff7f8325b000
    BSD process name corresponding to current thread: Skype
    Mac OS version:
    13D65
    Kernel version:
    Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
    Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
    Kernel slide:
    0x0000000002400000
    Kernel text base: 0xffffff8002600000
    System model name: MacBookPro5,5 (Mac-F2268AC8)
    System uptime in nanoseconds: 60200033152435
    last loaded kext at 44797399467641: com.apple.filesystems.smbfs
    2.0.2 (addr 0xffffff7f84b15000, size 335872)
    last unloaded kext at 15796237223278: com.apple.macos.driver.AppleUSBEthernetHost
    7.0 (addr 0xffffff7f84b15000, size 20480)
    loaded kexts:
    net.telestream.driver.TelestreamAudio
    1.1.0
    com.rim.driver.BlackBerryUSBDriverInt
    0.0.97
    com.apple.filesystems.smbfs
    2.0.2
    com.apple.filesystems.ntfs
    3.11
    com.apple.driver.AppleHWSensor
    1.9.5d0
    com.apple.driver.AGPM
    100.14.15
    com.apple.filesystems.autofs
    3.0
    com.apple.driver.AppleMikeyHIDDriver
    124
    com.apple.driver.AppleHDA
    2.6.1f2
    com.apple.driver.AppleMikeyDriver
    2.6.1f2
    com.apple.GeForceTesla
    8.2.4
    com.apple.driver.AppleUpstreamUserClient
    3.5.13
    com.apple.driver.AudioAUUC
    1.60
    com.apple.iokit.IOUserEthernet
    1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager
    4.2.4f1
    com.apple.Dont_Steal_Mac_OS_X
    7.0.0
    com.apple.driver.AppleHWAccess
    1
    com.apple.driver.AppleBacklight
    170.3.5
    com.apple.driver.AppleMCCSControl
    1.1.12
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
    4.2.4f1
    com.apple.driver.AppleSMCLMU
    2.0.4d1
    com.apple.driver.ACPI_SMC_PlatformPlugin
    1.0.0
    com.apple.driver.AppleLPC
    1.7.0
    com.apple.driver.SMCMotionSensor
    3.0.4d1
    com.apple.driver.AppleUSBTCButtons
    240.2
    com.apple.driver.AppleUSBTCKeyboard
    240.2
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
    1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
    1.0.0d1
    com.apple.BootCache
    35
    com.apple.driver.AppleIRController
    325.7
    com.apple.driver.AppleUSBCardReader
    3.4.1
    com.apple.iokit.SCSITaskUserClient
    3.6.6
    com.apple.driver.XsanFilter
    404
    com.apple.iokit.IOAHCIBlockStorage
    2.5.1
    com.apple.driver.AirPort.Brcm4331
    700.20.22
    com.apple.driver.AppleFWOHCI
    5.0.2
    com.apple.driver.AppleUSBHub
    666.4.0
    com.apple.driver.AppleAHCIPort
    3.0.0
    com.apple.nvenet
    2.0.21
    com.apple.driver.AppleUSBOHCI
    656.4.1
    com.apple.driver.AppleUSBEHCI
    660.4.0
    com.apple.driver.AppleSmartBatteryManager
    161.0.0
    com.apple.driver.AppleRTC
    2.0
    com.apple.driver.AppleHPET
    1.8
    com.apple.driver.AppleACPIButtons
    2.0
    com.apple.driver.AppleSMBIOS
    2.1
    com.apple.driver.AppleACPIEC
    2.0
    com.apple.driver.AppleAPIC
    1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient
    217.92.1
    com.apple.nke.applicationfirewall
    153
    com.apple.security.quarantine
    3
    com.apple.driver.AppleIntelCPUPowerManagement
    217.92.1
    com.apple.AppleGraphicsDeviceControl
    3.5.26
    com.apple.kext.triggers
    1.0
    com.apple.driver.DspFuncLib
    2.6.1f2
    com.apple.vecLib.kext
    1.0.0
    com.apple.driver.AppleHDAController
    2.6.1f2
    com.apple.iokit.IOHDAFamily
    2.6.1f2
    com.apple.nvidia.classic.NVDANV50HalTesla
    8.2.4
    com.apple.nvidia.classic.NVDAResmanTesla
    8.2.4
    com.apple.iokit.IOAudioFamily
    1.9.7fc2
    com.apple.kext.OSvKernDSPLib
    1.14
    com.apple.iokit.IOSurface
    91.1
    com.apple.iokit.IOSerialFamily
    10.0.7
    com.apple.iokit.IOBluetoothFamily
    4.2.4f1
    com.apple.driver.AppleBacklightExpert
    1.0.4
    com.apple.driver.AppleSMBusController
    1.0.11d1
    com.apple.iokit.IOBluetoothHostControllerUSBTransport
    4.2.4f1
    com.apple.iokit.IOFireWireIP
    2.2.6
    com.apple.driver.IOPlatformPluginLegacy
    1.0.0
    com.apple.driver.AppleSMBusPCI
    1.0.12d1
    com.apple.driver.IOPlatformPluginFamily
    5.7.0d11
    com.apple.iokit.IONDRVSupport
    2.4.1
    com.apple.iokit.IOGraphicsFamily
    2.4.1
    com.apple.driver.AppleSMC
    3.1.8
    com.apple.driver.AppleUSBMultitouch
    240.9
    com.apple.iokit.IOUSBHIDDriver
    660.4.0
    com.apple.driver.AppleUSBMergeNub
    650.4.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice
    3.6.6
    com.apple.iokit.IOBDStorageFamily
    1.7
    com.apple.iokit.IODVDStorageFamily
    1.7.1
    com.apple.iokit.IOCDStorageFamily
    1.7.1
    com.apple.iokit.IOAHCISerialATAPI
    2.6.1
    com.apple.iokit.IO80211Family
    630.35
    com.apple.iokit.IOFireWireFamily
    4.5.5
    com.apple.iokit.IOUSBUserClient
    660.4.2
    com.apple.iokit.IOAHCIFamily
    2.6.5
    com.apple.iokit.IONetworkingFamily
    3.2
    com.apple.driver.NVSMU
    2.2.9
    com.apple.driver.AppleEFINVRAM
    2.0
    com.apple.driver.AppleEFIRuntime
    2.0
    com.apple.iokit.IOHIDFamily
    2.0.0
    com.apple.iokit.IOSMBusFamily
    1.1
    com.apple.security.sandbox
    278.11
    com.apple.kext.AppleMatch
    1.0.0d1
    com.apple.security.TMSafetyNet
    7
    com.apple.driver.AppleKeyStore
    2
    com.apple.driver.DiskImages
    371.1
    com.apple.iokit.IOReportFamily
    23
    com.apple.driver.AppleFDEKeyStore
    28.30
    com.apple.iokit.IOUSBMassStorageClass
    3.6.0
    com.apple.driver.AppleUSBComposite
    656.4.1
    com.apple.iokit.IOSCSIBlockCommandsDevice
    3.6.6
    com.apple.iokit.IOStorageFamily
    1.9
    com.apple.iokit.IOSCSIArchitectureModelFamily
    3.6.6
    com.apple.iokit.IOUSBFamily
    677.4.0
    com.apple.driver.AppleACPIPlatform
    2.0
    com.apple.iokit.IOPCIFamily
    2.9
    com.apple.iokit.IOACPIFamily
    1.4
    com.apple.kec.pthread
    1
    com.apple.kec.corecrypto
    1.0
    System Profile:
    Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 6 GB, SMC 1.47f2
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x830B, 0x4E54344743363442384842304E532D434720
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: TOSHIBA MK3255GSXF, 250.06 GB
    Serial ATA Device: MATSHITADVD-R   UJ-868
    USB Device: Built-in iSight
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: IR Receiver
    USB Device: Wireless Optical Mouse
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus:
    Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 6 GB, SMC 1.47f2
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x830B, 0x4E54344743363442384842304E532D434720
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: TOSHIBA MK3255GSXF, 250.06 GB
    Serial ATA Device: MATSHITADVD-R   UJ-868
    USB Device: Built-in iSight
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: IR Receiver
    USB Device: Wireless Optical Mouse
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus:

    riyazfrombangalore,
    your 13-inch Mid 2009 MacBook Pro requires 1066 MHz RAM, but you have 1333 MHz RAM installed. Try replacing the 1333 MHz RAM with 1066 MHz RAM — Macs can be picky about the RAM which they find acceptable.

  • Mid 2011 Macbook Air won't boot after installing Little Snitch 3. Grey Screen.

    Hi all
    I think the answer is probably that my SSD is toast but here's the symptoms in case anyone else has experienced this.
    I installed Adobe Lightroom and also got round to upgrading my Little Snitch license and finally putting it on my 11" Air (mid 2011, latest version of Lion) as I use the computer more often than my Pro. After restarting as LS requires I was met with the grey Apple logo screen with no spinning gear. I forced a shut down and started again, again the logo screen, no spinning gear. I tried booting in to safe mode and got only a grey screen, then I tried booting in to recovery mode and got the Apple Logo again. I also tried cmd + C and alt/option with an external DVD drive and Snow Leopard with no luck
    Then I tried a SMC reset, after that I started up and only got the Logo again. I reset the PRAM and the main effect of that was to reset the system volume to max so now I can hear the POST chime but also since the PRAM reset I get only the grey screen and no further. I tried to boot from a USB Lion recovery but only the grey screen. I have also tried booting with cmd +S with no luck either. Internet recovery doesn't work either.
    The keyboard seems to be completely unresponsive, the caps lock key doesn't light up at all and I've a feeling that it's either something as simple as a problem with the keyboard or the SSD is kaput. I think that Little Snitch is a coincidence as there's nothing like this anywhere on the web as far as I can tell with Google and there doesn't appear to be anything on these forums that quite matches, especially the part about not being able to use and alternative boot method.
    Anyone out there got any ideas?
    Cheers
    John

    Hi and thank you for your response.
    The fans only kick in when the machine freezes.
    I updated from Snow Leopard to Lion using the App Store. The install was successful and worked for about 30 mins then the unresponsive behavior started. Once I rebooted, I received the issue previously stated above (i.e., the trackpad and keyboard is unresponsive).
    I've also tried booting using the Option key and choosing the Recovery Mode. Once in Recovery Mode the same crash happens  (i.e., the trackpad and keyboard is unresponsive)

  • Mid-2010 Macbook Pro Mavericks Grey Screen

    My Macbook with 4 gb RAM won't boot standard, safe, or Recovery.. All three results in grey screen with apple logo and spinning wheel which freezes after a few minutes. It also won't boot a bootable Mavericks usb with install package. I can boot single user mode and also view whats going on in verbose. I could really use some help. I'm sure you'll need more information. I am including a photo of where the script stops. Thanks in advanced for any tips. PS: I've already tried resetting PRAM and the SMC has been reset as well.

    Mac OS X- Gray screen appears during startup
    Question (?) Mark, Blinking Folder, or Gray Screen at Startup
    These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
    A flashing question mark appears when you start your Mac
    Mac OS X- Gray screen appears during startup
    In most cases the problems may be caused by one or more of these:
    a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
    b. Boot drive's directory has been corrupted - Repair with Disk Utility.
    c. Critical system files are damaged or deleted - Reinstall OS X.
    d. The disk drive is physically non-functional - Replace the hard drive.
    Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
    Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
    Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
    Reinstall Snow Leopard Without Erasing The drive
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install Mac OS X 10.6.8 Update Combo v1.1.
    Reinstalling Lion/Mountain Lion Without Erasing The Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

  • Mid 2011 mbp i7 with a SSD has problems, including grey screen/blue screen/beeping/freezing when I stream live video (i.e. watch espn or time warner cable) Help? Ideas?

    Recently my Macbook Pro (June 2011, i7, 8gb RAM, 512gb SSD, AMD Radeon 6750, Mountain Lion - since July - currently 10.8.2) has been presenting me with an array of problems, usually initiated when I am streaming live video. I was streaming Time Warner Cable on 12/9 and it gave me what looked like the blue screen of death.  It started up after about five attempts that time. The other day, after about a week of not using the computer, it wouldn't boot past the grey screen. I (option) started it and it gave me two boot choices, the regular HD and a "10.8 restore" option.  The HD gave me the grey screen and the restore option gave me the dark blue screen. I reset PRAM and that didn't work.  After a force (x) start it worked.  Today, I was using "Watch ESPN" and the screen froze and the computer did some kind of repeating RAM beep or something.  I rebooted and it started up fine.  I'm not watching any videos anymore, but this is a problem since the primary purpose for my mbp is video editing. I'm still under AppleCare but I find more solid answers in the forums or at least better questions for the AppleCare people.
    Anybody have similar experiences, or a solid idea of what the heck has happened to my machine?

    I'm not really sure what method that person was talking about. I just read he had a successful install so I posted it.
    But I'll hazard a guess
    1. copy your entire drive to a backup drive
    2. boot into that drive and test it out - make sure its a flawless backup, it works, and the hard drive has no problems
    3. eject that drive, disconnect it and reboot into the leopard install dvd
    4. erase your main hard drive using disc utilities on the leopard install dvd -- you've made a backup, made sure that backup was good, and disconnected it so it's currently safely disconnected from the leopard install you're about to do. Also, on the hard drive you're erasing and installing leopard on to, many people recommend "Zeroing" it as well as erasing it. That option is part of the erase function in disc utilities on the leopard install disc.
    5. do a clean install of leopard
    6. follow step 4 from that original post exactly as that person described to do.
    7. read the rest of what they said
    That's pretty much it. With the backup/erase/clean install/import/ you pretty much get everything you need exactly the way you want it with very few things missing -- and you've done this over a clean install. Plus that poster did mention that you can select what you want to import from your backup hard drive.
    It sounds like its a "clean install" method that gives you control via "import from machine" option in the installer. Control over what parts of your "old mac" you want to import into your "new leopard mac".
    Hopefully that helps. It sounds more involved, but its actually pretty quick and provides you with a perfectly save backup in case anything goes wrong with the leopard install.

  • My G4 hangs on a grey screen when I try to boot in OS 9 help?!

    I'm desperate! My mac G4 that I've been running for years with both OS X and OX 9 has been unable to boot in OS 9 and I've tried almost everything form option hold on restarts to shift (exrtensions off) zapping the pram etc. I know others have had this problem. I've researched a lot already. I used the same G4 and the same monitor and hardware and everything for years and this problem suddenly sprang up out of nowhere. I desperately need to get this machine to boot in OS 9 because I'm using Protools with many plugins and cards that are not supported on OS X. When I boot in OS X it acts fine no problem like it always did. When ever I try to boot in OS 9 it hangs on a grey screen and then freezes up before and happy face and or extensions have loaded etc.
    One thing, and I don't know how important this may be, is that the first time I encountered this problem was after I had attached a USB hub to my computer which had been sitting unused for some weeks and the Hub somehow made the computer start up when I plugged in the USB cable to the USB Hub?! After that OS 9 has refused to boot period no matter what I do. I can run some apps in the classic environment but cannot boot to OS 9 at all ever.
    I read in one forum where a guy did an open firmware reset and got some error messages that had to do with USB. He was having the same problem the grey screen when trying to boot on OS 9.
    Does any one have an answer Please I'm almost ready to give up!

    Hey me back again month later. Well I have tried everything. I even pulled the hard drive out of my G4 and replaced it with a tested and working hard drive which had only OS9 installed on it. In other words that computer had two choices boot into OS 9 or hang on a grey screen. There was no other system present to boot into, so after chiming and starting the boot process it just hangs on the grey screen again. So I guess what Steve Jobs meant when he said OS 9 is dead is that they killed OS 9 because my machine will not look at any OS 9 system folder regardless of whether OS X exists on the machine or not. I tried to reboot holding down option command P R and after the second chime grey screen again. I've read that OS 9 requires some small folder or bytes to be recognized in order to boot which it is obvious newer versions of OS X purposely and maliciously delete in order to make it inoperable. My protools gear works fine I've rested it on other machines. The only way that I can use it is to be able to boot into OS9. Which has been corrupted by OS X. They say you can format a disc with OS 9 drivers but I see no such option using OS 10.4 tiger so I'm not sure what they are talking about.
        So here is my question. Why would a G4 450mghz machine with a working OS 9 hard disc installed with no other system folders available not boot after it chimes and begins the start up process. If it is because running OS 10.4 disables the OS 9 drivers and corrupts the machine so that it can never look at a OS 9 again let's just admit that and say OK Steve was right OS 9 is dead but it did not die of natural causes.

  • My mac froze in an application so I shut it down by powering off with button, now when I try to turn it on I have a grey screen with Apple loge and the timer swirling but it doesn't get past this, please help!

    I Shut down my Mac by holding in the power button after my iMac froze and now when I try to turn it back it on all I get is the grey screen with Apple loge and the timer and doesn't get any further.  I have tried the diagnostic test but nothing was found.

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.  
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • When I boot up my macbook pro, it takes forever to start and I got grey screen...Help Please.

    Just a minute ago I tried to boot up my macbook pro...normally the grey screen pops up with the whirring wheel, and then my Lion log-in screen comes up and all is well.  This time, however, the whirring wheel spun forever on the grey apple screen. Then the wheel stopped and it went to a solid grey screen with apple...and nothing for about 10-15 seconds.  Eventually it came up. BTW, this was the 2nd time I tried to boot because the first time, the grey screen with the whirring wheel stayed up for several minutes so I rebooted.
    Anyone know what might be wrong? Thanks so much for your input!

    Just a minute ago I tried to boot up my macbook pro...normally the grey screen pops up with the whirring wheel, and then my Lion log-in screen comes up and all is well.  This time, however, the whirring wheel spun forever on the grey apple screen. Then the wheel stopped and it went to a solid grey screen with apple...and nothing for about 10-15 seconds.  Eventually it came up. BTW, this was the 2nd time I tried to boot because the first time, the grey screen with the whirring wheel stayed up for several minutes so I rebooted.
    Anyone know what might be wrong? Thanks so much for your input!

  • I recently updated my MacBook Pro and now it says I need to restart every time I turn the computer on.  It is on a grey screen.

    I have not used my MacBook Pro for a few months and when I started it up did all the microsoft and system updates.  Now it will not turn on and it goes to a grey page that state "You need to restart you computer. Hold down the Power button untilmitmturns off, then press the Power button again." I have done this several times and keep arriving at the same page. 

    OK, then there is little else to do other than to reinstall OS X.
    Make sure you removed everything connected to the MBP including any USB devices.
    If your Mac came with a System Install DVD, then insert it and hold the c key while starting your Mac. This will boot from the DVD instead of your internal disk.
    If you find the grey screen reappears then it may not have restarted from the disc, so try again. You have to get past this step to do anything. If you can't, the problem may be a dirty or damaged DVD or an inoperative optical drive.
    When it gets to the Mac OS C Utilities screen, select Disk Utility and repair your hard disk. Record any errors that it finds, since your problem may be due to a failed hard disk. If that is the case, the failure will probably arise again.
    Then, reinstall OS X. Reinstalling is non-destructive to your user accounts or data.
    If your Mac is running Lion, or Mountain Lion, you can boot OS X Recovery and perform all the above without a disc.
    Read about OS X Recovery here: http://support.apple.com/kb/HT4718

  • Trying to install snow leopard on my Macbook Pro.  After already having problems with Grey screen, blinking file with a question mark, etc.  Computer now says that one of the hard drives is failing.The "hitachi" drive says it's failing in disc utility.

    o.k.  So, I've been tinkering with several "self help" fixes for several days now with no positive results.  I'll explain my initial problems and then end with my most current situation.  In hopes that someone out there will have a good suggestion or possibly remedy for the issues i'm facing
    First, my problem started after my wife played a game on my macbook pro and the computer froze.  She went into a panic and decided to shut down via power button.  When computer restarted she got the blinking file/grey screen and that problem continued for a couple of days before I began using steps from various support topics from apple concerning the grey screen/blinking file folder.
    Ultimately, yesterday I decided to erase my Macintosh HD file as one tip suggested.  Following the brief online and on screen (via the process) tips that were there.  Once that was completed I attempted to reinstall snow leopard (my most current version on hand) into the pc. 
    At first, I thought this would work.  It looked promising.  But, after several hours the installation screen returned with failure.  I attempted to repeat.  And, even repair drives during this try and re-try process.
    Now, today, one of the drives..  "hitachi..." states that it's failing and is in red letters with no ability to repair via the disc utility screen.  The Macintosh HD drive shows that it's o.k. But, this drive is listed under the HItachi drive so I think that's where a problem might lay.
    So, I guess my question really revolves around.. What if anything can I do to get the hitachi drive back up?  (short of taking it to a repair facility and replacing.) 
    And, how on earth can i get my OSX back up to I have a laptop again. 
    Operating on a macbook pro here.  It's my lifeline.  Otherwise, I am using a Windows desktop that i'm not that fond of.  lol
    I'm trying to bring this 2006 laptop back to life.  Trying to avoid a rather expensive repair or the purchase of a new laptop.  Also expensive...
    Any help would be appreciated.

    Well, running on a 2006 model.  I did not have a startup disc.  Initially, it booted up on original software in 2006.  Since then, I've upgraded to 10.6 via a box set.  And, since then I think I popped it up to lion. 
    All I have on a disc is snow leopard.  And, I can't get farther than the setup screen due to hard drive.  I'm taking to a apple authorized repair store right now.  We'll see what they tell me .  I'm just going to weigh the cost of repair vs. buying new.
    Another bad, stupid thing is I had no means of backing up my stuff.  So, I might have lost things like music, vids, etc.  we'll see if they can recover.  If the cost is too much for repair I might just forget it and start over with a new system.  Just not sure at this point.

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