Grey Screen...what did I do?
Hi I started up a few programs (Quicktime and Alias) on my MBP and connected my bluetooth mouse this morning and this grey screen came down and told me to restart my computer. This happened a few times last year, but hasn't happened again until now.
This is what the Apple report said when I restarted my computer:
Interval Since Last Panic Report: 455652 sec
Panics Since Last Report: 1
Anonymous UUID: 63767F12-DFFD-4E37-B4D8-1CD46E23CB5A
Sun Oct 31 11:15:33 2010
panic(cpu 1 caller 0x001AB0FE): Kernel trap at 0x56d16c47, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000000, CR3: 0x019d4000, CR4: 0x00000660
EAX: 0x08273800, EBX: 0x00000000, ECX: 0x00000000, EDX: 0x01640000
CR2: 0x00000000, EBP: 0x5ec0eae8, ESI: 0x06ed1f90, EDI: 0x08273800
EFL: 0x00010246, EIP: 0x56d16c47, CS: 0x00000008, DS: 0x07040010
Error code: 0x00000000
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x5ec0e8d8 : 0x12b4c6 (0x45f91c 0x5ec0e90c 0x13355c 0x0)
0x5ec0e928 : 0x1ab0fe (0x469a98 0x56d16c47 0xe 0x469248)
0x5ec0ea08 : 0x1a1713 (0x5ec0ea20 0x0 0x5ec0eae8 0x56d16c47)
0x5ec0ea18 : 0x56d16c47 (0xe 0x48 0x190010 0x7040010)
0x5ec0eae8 : 0x441c6b (0x8273800 0x6228b 0x5ec0eb20 0x5ec0eb24)
0x5ec0eb78 : 0x443ad1 (0x56d22ae0 0x8273800 0x6ed1f90 0x1)
0x5ec0ebd8 : 0x4416d4 (0x8273800 0xc 0x5ec0ec20 0x0)
0x5ec0ecf8 : 0x18ebc0 (0x8273800 0xc 0x6ed1f90 0x1)
0x5ec0fdb8 : 0x12d4d6 (0x6ed1f68 0x94695a0 0x0 0x0)
0x5ec0fdf8 : 0x1264fa (0x6ed1f00 0x0 0x5c 0x5ec0fee4)
0x5ec0ff08 : 0x198fa3 (0x5ec0ff44 0x0 0x0 0x0)
0x5ec0ffc8 : 0x1a1cfa (0x76e7900 0x0 0x1a40b5 0x76e7900)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbfffd4f8
Kernel loadable modules in backtrace (with dependencies):
com.Logitech.Control Center.HID Driver(3.3.0)@0x56cf8000->0x56d22fff
dependency: com.apple.iokit.IOUSBFamily(3.5.2)@0x5aa000
dependency: com.apple.iokit.IOHIDFamily(1.5.5)@0x691000
dependency: com.apple.iokit.IOUSBHIDDriver(3.4.6)@0x846000
BSD process name corresponding to current thread: LCCDaemon
Mac OS version:
9L31a
Kernel version:
Darwin Kernel Version 9.8.0: Wed Jul 15 16:55:01 PDT 2009; root:xnu-1228.15.4~1/RELEASE_I386
System model name: MacBookPro5,3 (Mac-F22587C8)
System uptime in nanoseconds: 844014723471
unloaded kexts:
com.apple.driver.InternalModemSupport 2.4.0 - last unloaded 222882868499
loaded kexts:
com.Logitech.Control Center.HID Driver 3.3.0 - last loaded 843111133891
com.apple.driver.IOBluetoothHIDDriver 2.1.9f10
com.apple.filesystems.ntfs 2.1
com.apple.driver.AppleHWSensor 1.9d0
com.apple.filesystems.autofs 2.0.2
com.apple.driver.AppleHDA 1.7.1a2
com.apple.driver.AppleMikeyHIDDriver 1.0.6
com.apple.driver.AppleUpstreamUserClient 2.7.5
com.apple.driver.AppleMikeyDriver 1.7.1a2
com.apple.driver.AppleHDAController 1.7.1a2
com.apple.driver.AppleUSBTCButtons 1.7.4f1
com.apple.driver.AGPM 100.8.7
com.apple.iokit.IOBluetoothSerialManager 2.1.9f10
com.apple.DontSteal_Mac_OSX 6.0.3
com.apple.driver.SMCMotionSensor 2.1.1d2
com.apple.driver.AppleIRController 113
com.apple.driver.AudioIPCDriver 1.0.6
com.apple.kext.AppleSMCLMU 1.4.5d1
com.apple.driver.AppleGraphicsControl 2.8.15
com.apple.GeForce 5.4.8
com.apple.driver.ACPISMCPlatformPlugin 3.4.0a17
com.apple.driver.NVSMU 1.1.7
com.apple.driver.AppleSMBusPCI 1.0.1d1
com.apple.driver.AppleLPC 1.3.1
com.apple.nvidia.nv50hal 5.4.8
com.apple.iokit.IOFireWireIP 1.7.7
com.apple.driver.AppleUSBMultitouch 189.35
com.apple.driver.AppleUSBTCKeyboard 1.7.4f1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.1.9f10
com.apple.driver.AppleUSBCardReader 2.0.8
com.apple.driver.AppleUSBMergeNub 3.5.2
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.1.1
com.apple.iokit.SCSITaskUserClient 2.1.1
com.apple.driver.XsanFilter 2.7.91
com.apple.iokit.IOAHCISerialATAPI 1.1.2
com.apple.iokit.IOAHCIBlockStorage 1.2.3
com.apple.driver.AppleFWOHCI 3.9.7
com.apple.driver.AirPortBrcm43xx 366.91.21
com.apple.driver.AppleUSBHub 3.4.9
com.apple.iokit.IOUSBUserClient 3.5.2
com.apple.driver.AppleAHCIPort 1.7.0
com.apple.nvenet 1.0.54
com.apple.driver.AppleUSBEHCI 3.4.6
com.apple.driver.AppleUSBOHCI 3.4.6
com.apple.driver.AppleEFINVRAM 1.2.0
com.apple.driver.AppleSmartBatteryManager 158.10.5
com.apple.driver.AppleRTC 1.2.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIPCI 1.2.5
com.apple.driver.AppleACPIButtons 1.2.5
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.2.5
com.apple.driver.AppleAPIC 1.4
com.apple.security.seatbelt 107.12
com.apple.nke.applicationfirewall 1.8.77
com.apple.security.TMSafetyNet 3
com.apple.driver.AppleIntelCPUPowerManagement 76.2.0
com.apple.driver.DiskImages 199
com.apple.BootCache 30.4
com.apple.driver.DspFuncLib 1.7.1a2
com.apple.driver.AppleSMBusController 1.0.1d1
com.apple.iokit.IOHDAFamily 1.7.1a2
com.apple.iokit.IOSerialFamily 9.4
com.apple.iokit.IOAudioFamily 1.6.9fc5
com.apple.kext.OSvKernDSPLib 1.1
com.apple.driver.IOPlatformPluginFamily 3.4.0a17
com.apple.driver.AppleSMC 2.3.1d1
com.apple.NVDAResman 5.4.8
com.apple.iokit.IONDRVSupport 1.7.3
com.apple.iokit.IOGraphicsFamily 1.7.3
com.apple.iokit.IOUSBHIDDriver 3.4.6
com.apple.driver.AppleUSBBluetoothHCIController 2.1.9f10
com.apple.iokit.IOBluetoothFamily 2.1.9f10
com.apple.iokit.IOUSBMassStorageClass 2.0.8
com.apple.driver.AppleUSBComposite 3.2.0
com.apple.iokit.IOBDStorageFamily 1.5
com.apple.iokit.IODVDStorageFamily 1.5
com.apple.iokit.IOCDStorageFamily 1.5
com.apple.iokit.IOSCSIBlockCommandsDevice 2.1.1
com.apple.iokit.IOSCSIArchitectureModelFamily 2.1.1
com.apple.iokit.IOFireWireFamily 3.4.9
com.apple.iokit.IO80211Family 216.1
com.apple.iokit.IOAHCIFamily 1.5.0
com.apple.iokit.IONetworkingFamily 1.6.1
com.apple.iokit.IOUSBFamily 3.5.2
com.apple.driver.AppleEFIRuntime 1.2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOStorageFamily 1.5.6
com.apple.iokit.IOHIDFamily 1.5.5
com.apple.driver.AppleACPIPlatform 1.2.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.2.0
Why is this happening?
Hi
The pertinent line appears to be this one:
+"BSD process name corresponding to current thread: LCCDaemon"+
This refers to the Logitech Control Center. Some time in the far or recent past you've installed a driver for a Logitech Device - keyboard, mouse etc. This driver (or daemon) appears to be causing a problem. If your bluetooth mouse is by Logitech then perhaps you should look on Logitech's website to see if the current driver you're using requires an update because of known problems. If you don't have a Logitech device anymore then use the disk you used to install the driver initially as there should be an Uninstaller included.
The gray curtain descending down the screen is usually called a 'kernel panic'. This user provided tip explains more:
http://discussions.apple.com/thread.jspa?messageID=607531򔔫
Tony
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-Applications.
-Library. (This only needs to be done if you use 3rd party software that saves things in the /Library, do a quick google and see if it does e.g. Photoshop, Protools).
9. When these have copied (it'll take quiet a while), you can now use Disk Utility to erase your hard drive. Don't erase Macintosh HD but the ENTIRE hard drive on the inside of your Mac, and as Thomas A Reed mentioned, there was likely an existing issue on your HDD so please go to Security Options and choose 'Zero Out' before clicking erase. This will rebuild the partition table which was a possible cause of the failed update.
10. Reboot the machine holding 'Option', go to recovery HD.
11. Choose 'Reinstall Mac OS X', this time onto your INTERNAL hard drive.
12. When this is complete, make another admin user called test and password test, like you did last time.
13. Run Software Update from the menu of your Mac.
14. In the Finder, you should see your external Hard Drive. open it up, inside that you should see your desktop etc, and on the desktop will be your folder containing Library, Applications and Users.
15. Go to Finder up next to the and choose File -> New Finder Window.
16. In your second finder window, open up Macintosh HD (through the Go -> Computer menu), and go to your Users folder.
17. Open the Users folder in your first finder window, and copy your user folder (has your name on it) into the second user folder (the one inside Macintosh HD).
18. This might take a while.
19. When complete, go to System Preferences -> Users and Groups and unlock the padlock.
20. Click the '+' sign, and make a new administrator user.
21. Now, the fun bit. Note the name of your user folder you copied, e.g. 'Nathan', containing all of your stuff. Note the difference between your user folder (has your name on it) and the Users folder (contains YOUR user folder, guest folder and shared folder).
22. Make the ACCOUNT NAME of your new adminstrator user the EXACT name of your user folder (normally lower case and without spaces), this is case sensitive folks. Your full name can be whatever you want, usually your full name.
23. Then click create. You should be informed that a home folder with that name in it already exists in the Users folder, would you like to make your new account from that folder? say YES!
24. When this is complete, log out of the Test user, log into your new account we've just made, all your stuff should be there.
25. ???????
26. Profit.
There's a few little bits that may need to be cleaned up afterwards, applications folder from your external hard drive should replace the applications folder on your internal hard drive, if the previously mentioned /Library folder contained important goodies then that should replace the /Library folder on your new Mac.
Hopefully that will help you out, straight after that is done make sure your stuff is there, erase your external hard drive and turn on time machine! -
What now? Hard drive replaced 10 days ago but now iMac won't go beyond the grey screen.
Hard drive replaced after inability to get beyond grey, sometimes blue, screen. It's been working fine for the past ten days but now it's stuck at the grey screen. After 3 or 4 minutes, it'll restart itself and the whole cycle begins again. Did a Hardware Test from the disc. First time it appeared to have passed but again not getting beyond the grey screen, did another. This time it froze half way through. Any suggestions? This is an iMac 24", 2009 with large architectural programs installed (Vectorworks).
Not sure what to suggest at this point. I don't think a smc and pram reset will do anything useful for this case but you could give it a try as a desperation move.
If the machine could stay up long enough I would try to make a backup. If not, at least try to copy off that Vectorworks stuff on to a drive. Maybe it will stay up long enough to get just that.
By the way, if you had the AHT boot disk you should also have the installer disk. If you boot from it you could try to run Disk Utility from there to try to repair the boot drive. just in case it's only a problem of a corrupt disk. -
Grey screen of death? Did it die? Any suggestions? Help I'm ready to jump!
Help me please! I turned on my iMac tonight. At first it seemed business as usual, the screen came to life, I got the opening musical bong then the grey screen. Unfortunately, it all stopped there. I tried turning it off and then back on only to experience the same issue. Luckily I have almost everything backed up EXCEPT for the 8 hours of work a bride and I just did on her wedding album, she didn't have adequate Internet service. I desperately need to find a way to get this sucker up at least long enough to save the file somewhere else. I'm so sick with worry... Please help!
I'd start with an SMC reset. If that doesn't work post back as there are other things to try.
To give the best advice we'll need to know what version of OS X you are running - 10.5/10.6/10.7 and what iMac you have.
SMC Reset
Shut down the computer.
Unplug the computer’s power cord and disconnect peripherals.
Press and hold the power button for 5 seconds.
Release the power button.
Attach the computers power cable.
Press the power button to turn on the computer.
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