Grey screen when ipod connected on startup and shutdown

when i start or shutdown my ti-book 500 with my new nanopod connected, i always get a grey screen and a command prompt with a bit of help text telling me what to type to proceed. if i type mac-boot, the screen will go blue and things go as normal. if i type shut-down it will do so.
why is this so? it is not really a problem, but a curiosity and a hassle. i always have to remember to disconnect my nanopod when i want to shut my mac down. if i don;t, it restarts (with chimes) and goes to the grey screen.
can anyone explain this? can it be remedied?

Hi, drgreg. I can't explain it, though I suspect that at least at startup, it may have to do with necessary drivers not having been loaded before the OS discovers that a device is connected. Whether something different comes into play at shutdown time, I don't know.
But I heartily recommend that, having discovered what you need to do to make things work normally, you bow gracefully to necessity and get into the habit of doing it. That habit may spare you a great deal of grief in the form of corrupted iPod and/or hard drive directories, which can lead to data loss and cripple your computer at inopportune times.

Similar Messages

TS1538 my iphone is frozen on the "connect to itunes" screen when its connected to itunes and when its disconnected ... i dont know what to do.

i connected my iphone 4s to itunes to upgtrade it but it got stuck on the "connect to itunes" screen whether its connected to itunes or not ive tries restoring it but a message comes up that says phone is still in restoring mode but when i connect it to itines again it wont restore itll stop halfway and says iphone could not be restored and there is an error number 1604 . what should i do?

See: http://support.apple.com/kb/TS3694#error1604

Lock icon at bottom of iTunes screen when iPod connected and selected -grey

I'm a longtime Mac and iPod man trying to get ipod working for friend who has Dell laptop and XP.
Have downloaded and installed latest Windows software for both iPod and laptop.
Problem
iPod is recognised, but I can do very little with it in iTunes. Items get greyed out, iPod screen often returns to internal menus (that is appears as if iPod is disconnected) and strangest of all (for me ) is that a lock icon appears at bottom of iTunes screen in line where iPod capacity is shown. Have reset iPod, restarted computer, iTunes etc. no change.
Here's the thing - same problem when connected to my iMac G5!
Any suggestions welcome.

Got my answer from nice chap with a Windows machine!
It was because iPod was in autosync mode which I have never used myself since I have way too much stuff in iTunes.

My ipod touch 2g is on black screen.when i connect it to my pc it is not recognizing it.then i opened i tunes and put the phone in dfu mode it says an ipod is detected but it cannot be restored error 1600.plz help me...

my ipod touch 2g is on black screen.when i connect it to my pc it is not recognizing it.then i opened i tunes and put the phone in dfu mode it says an ipod is detected but it cannot be restored error 1600.plz help me...

Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

Grey screen when startup

My macbook pro shows grey screen when I start the computer after I heard the sound of start. What's wrong?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

HT1414 my ipod touch in white screen when i connect to the itunes can'tbe detected

my ipod touch in white screen when i connect to the itunes can'tbe detected

If not sucessful try:
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

My kid just got an iPod 5th gen (today from Santa) and it won't power up or charge. The only response is when I connect the USB and press the power button or front button the Battery appears with red line and lightning symbol. No other response at all.

Sorry about the long title.....its my first post.
My kid just got a brand new iPod 5th generation (today from Santa) and it won't power up or charge. The only response is when I connect the USB and press the power button or front button the Battery appears with red line on left and lightning symbol below. There is no other response at all no matter what I do, including holding both buttons down for extended period. My other kid got one and it works perfectly.....I have interchanged usb cables ports etc. but still no response....I would really appreciate any help.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Make an appointment at the Genius Bar of an Apple store since you have a hardware problem with the iPod. This is because as you said the same cable works with another iPod.
Apple Retail Store - Genius Bar

I didn't close my mac air down properly and when i tried to use it, the screen was frozen. I turned it off and restarted it, and the grey screen with the apple logo appear and the circle just keeps spinning. Can you advise?

i didn't close my mac air down properly and when i tried to use it, the screen was frozen. I turned it off and restarted it, and the grey screen with the apple logo appear and the circle just keeps spinning. Can you advise?

Try resetting the SMC
Intel-based Macs: Resetting the System Management Controller (SMC)

Im Trying to re-Activate my ipod touch cause i have just restored it and on my ipod screen it has connect to itunes and on itunes i get a message "We are unable to activate at the moment please try again later" somthing like that please help :(((

Im Trying to re-Activate my ipod touch cause i have just restored it and on my ipod screen it has connect to itunes and on itunes i get a message "We are unable to activate at the moment please try again later" somthing like that please help :(((
HELP!!!!Zoom in to read please

but can not be unlocked
If the phone was NOT unlocked, it can't work or be activated with any other carrier than AT&T. It CAN'T be used with Tigo or Movistar.
Your post makes very little sense. Maybe you can get some help with English.

My ipod gives me an error 13019 when i connect to itunes and it wont show my music when i disconnect it please help

my ipod gives me an error 13019 when i connect to itunes and it wont show my music when i disconnect it please help

Type "13019" in the search bar at the top of this page by "Support" and read the resulting help articles.

My screen has gone blank on startup and occasionally a grey folder with a question mark appears. I have tried rebooting either by pressing the start up with power or pram.. Neither attempts have worked ! My iMac is 2008. Please help :)

My screen has gone blank on startup and occasionally a grey folder with a question mark appears. I have tried rebooting either by pressing the start up with power or pram.. Neither attempts have worked ! My iMac is 2008. Please help :)

Hey Carolinearnold!
I have an article for you that seems to address this issue and can provide some troubleshooting steps for you:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
Thanks for using the Apple Support Communities. Have a good one!
-Braden

HT1414 My Ipod Touch have a black screen when an app shut down and I can not shut down the Ipod. The screen is still black and I did the press two buttons solution and it doesn't work. What I have to do now?

My Ipod Touch have a black screen when an app shut down and I can not shut down the Ipod. The screen is still black and I did the press two buttons solution and it doesn't work. What I have to do now?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Have a new computer and when ipod connected it synchronises up to the end when a message appears "Cannot be synced; You do not have enough access priveleges for this operation"

have a new computer and when ipod connected it synchronises up to the end when a message appears "Cannot be synced; You do not have enough access priveleges for this operation"
can anyone help

Launch iTunes on your new computer then from the menu bar click Store / Authorize This Computer.
Try syncing.
If that didn't work, deleting the photo cache helped for the same issue here > https://discussions.apple.com/thread/997075?start=0&tstart=0
iTunes: Understanding the iPod Photo Cache folder

Windows Blue screen when I connect iPhone to my PC.

I've narrowed down the cause of the Windows blue screen when I connect the iPhone to via USB. If there are photos in Camera Roll I get the blue screen. When there are no pictures -- no blue screen. I can reproduce this every time now. I can live with this for now but want to be able to report it so it can get fixed.
Does anyone else have this same problem or something I can do to resolve myself?

Hello to everyone who is posting here and still encountering a blue screen.
Posted below are a couple articles that speak about this. Some which may or may not apply to your current blue screen.
iTunes 8: If Windows Vista displays a blue screen error message when connecting iPhone or iPod
Symptoms
After installing iTunes 8 for Windows, some users may see a blue screen error message when connecting iPhone or iPod to a Windows Vista computer. In some cases, the computer may immediately restart when connecting iPhone or iPod to the computer.
http://support.apple.com/kb/TS2280
Updating the drivers on your Windows PC
http://support.apple.com/kb/HT1768
What to do when Windows XP or Vista computer displays a blue screen error message when syncing the iPhone or iPod touch
Symptoms
An error message may appear on a blue screen when syncing a Microsoft Windows-compatible computer (XP or Vista) and an iPhone or iPod touch with saved photos (taken with the iPhone camera or saved from Safari or Mail). This issue can also occur due to a USB driver conflict with another device connected to the computer.
http://support.apple.com/kb/TS1502?viewlocale=en_US

Flashing question mark on mac book pro,with grey screen when turned on?

flashing question mark on mac book pro,with grey screen when turned on?

Press the power button down to force a emergency hardware shutdown and hold the option/alt key down and reboot
If you see your OS X boot partition, then click it and the arrow, head to System Preferences > Startup Disk and reset it. Done.
Folder with question mark issue
If that doesn't it, then do a #2 PRAM reset and try the above again.
..Step by Step to fix your Mac
If no OS X boot volume appears in Startup Manager, then OS X is corrupted.
Try more of the Steps above (like 1-8) then if that doesn't work.
Create a data recovery/undelete external boot drive
Once you got your data off, erase and reinstall OS X onto the MacintoshHD partition and then restore from TimeMachine or bootable clone if you have it. or build new and return users files from the data recovery drive.
Most commonly used backup methods
If the drive doesn't appear in Disk Utility it might be dead or there are further complications let us know for further assistance.
Install/upgrade RAM or storage drive in Mac's
My computer is not working, is my personal data lost?
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents#/?p er_page=50

Grey screen when ipod connected on startup and shutdown

Similar Messages

Maybe you are looking for