Grey Screen while running a dvd/Sleep Mode

Hello everyone,
I have a Mac pro G5 PowerPC running leopard. I recently just did the apple updates on my computer and ever since then when I have a dvd in my computer after awhile I get the grey screen saying that I need to restart my computer. This has happened about 10 times since I did the update a few days ago. When it reboots I get the message saying that my OS X had stopped responding. I go to send the apple report and take a look at what it is sending and it is something about a kernal. I had a co worker recently say that his computer was doing the same thing with the grey screen when it goes into sleep mode. Is this a known issue at the moment?
When I come home from work and hear my fan running I turn on my monitor and have the grey screen. I thought it was my computer going into sleep mode that was giving me the error however when I rebooted and started my computer a couple hours later. In the middle of watching a dvd I suddenly got the grey screen. The same thing happened while watching a movie last night.
About 2 months ago I bought a new hard drive for my computer and used a program called SuperDuper to make an exact copy of my hard drive onto this new one. I then swapped the new hard drive in my computer. It has been running fine until I just installed the OSX updates.
I don't know if it is coincidence that when I am running a dvd that the grey screen appears since I have done the updates or that doing the OSX update has somehow made my OSX go bonkers.
Also is it possible since I installed the OSX on this new hard drive via this program and not from a disc that is the possible reason when I did updates that my computer's osx freaks out. If so why does it wait about an hour or so of being used to suddenly stop working?....
My other thought could be that my dvd drive is going bad and needs replacing and why would that make my OSX crash?.... if that is the case what dvd drive should I buy and install?
Sorry I don't know much about computers and all this stuff but these are just some of the things I thought might be happening and I just don't know enough about computer to say "yes that is why this would be happening"
Thank you everyone,
I look forward to your responses

Hi bessera;
You are suffering from kernel panics. These are generally caused by a hardware problem, most of the time bad RAM. I would suggest use the install media for you Mac and running Apple Hardware Test using the direction written on the DVD.
Allan

Similar Messages

  • Hello my Mac Air is frozen on the grey screen (with the apple symbol, sleeping mode, restart-and off button), once you turn it on.

    hello my Mac Air is frozen on the grey screen (with the apple symbol, sleeping mode, restart-and off button), once you turn it on. I Can`t press any button.My Mouse still works. Battery is charged. Alt-cmd-escape doesn`t work It even after a forced shutting off, the problem is the same.   what should i do? Thank you for your help.

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 5.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 6
    Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 7
    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
    Step 8
    This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. The battery is distinct from the main battery of a portable. A dead logic-board battery can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
    Step 9
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • HT4623 My screen always went in a sleep mode after a few minutes and now it doesn't how do I get hat back?

    MY screen would always go into sleep mode after a little while and it stopped doing that, how do I get that feature back?

    See Settings > General > Auto-Lock
    Note that some Apps will turn off auto-lock when running.

  • HT1212 Is my screen supposed to change from the screen with the charger and the iTunes circle to my lock screen while it's in recovery mode?

    Is my screen supposed to change from the screen with the charger and the iTunes circle to my lock screen while it's in recovery mode?

    Is Find My Phone turned on, on your phone? If so, eject from iTunes, login to iCloud.com, locate your phone, then erase it.
    Does the same thing...removes the passcode. Then, either restore from backup, or setup as a new device.

  • Why does my Mac Pro open to a fuzzy screen when coming out of sleep mode?

    Why does my Mac Pro open to a static-filled screen when coming out of sleep mode?

    But does it then come fully awake? My MB Pro comes on with out of focus screen as if in a fog but once it comes awake it clears up, there is a progress bar at the bottom showing the progress from sleep

  • MacBook Pro (Late) 2008 running 10.8.4 Have a Black Screen cannot get out of sleep mode/will reboot/will sound off at restart.

    MacBook Pro (Late) 2008 running 10.8.4
    I was using my computer every morning as I do everyday with no issues. I had left home for most of the day. Closed lid and while I was gone for a couple of hours. I returned home, opened my MacBook and nothing but a black screen. I've tried many things all evening try and fix this problem out of "safety sleep mode, and other similiar tricks that other people had tried.
    I still have a Black Screen and cannot get my macbook out of what seems to be the sleep mode.
    I've done a master reset and after I restart, I do get the power up chime but still a black screen. I don't know what else to do. Please help. Should I bring computer to a local repair shop or is there something I can do to fix myself. I just don't know where to start.
    Thank you.
    Susan

    Genius reservation http://www.apple.com/retail/geniusbar/
    on-line https://getsupport.apple.com/GetproductgroupList.action
    check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

  • Macbook pro screen stuck on grey screen while system working

    Hi everyone. I would like to share with you a very annoying problem I am experiencing with my macbook pro since yesterday.
    It's a 15" Intel Core 2 Duo 2.4 ghz (late 2007).
    I should start by saying that my macbook was already having, since months, a problem at the display which was kind of flickering at any movement. The Apple Center told me I should have replaced the entire display because the problem is due to a cable which is located inside the display itself and Apple does not provide this kind of repairs. Anyway I decided not to replace the display (which is a very costly operation) since I was very often using an external monitor without any problem.
    Yesterday while I was working (without external monitor), the display suddenly freezed with a kind of blinking light. I forced the shut down by holding the START/STOP button for some seconds. Since then I tried to start again many times: I hear the standard startup chime, the computer normally loads for a couple of minutes until the screen get freezed on the grey screen with apple logo, I suppose right in the moment the desktop should appear.
    The strange thing is that I discovered, after several attempts, that while the screen is freezed, the computer is normally working! It is regularly connected to the internet through my router and, even if I cannot see anything but the grey screen, when I press the STOP button and then the "ENTER" key it normally goes off.
    I tried to connect it to an external monitor as I usually do, but this time it did not work at all. I also checked the hard disk by starting in target mode and found no problem in it. The hard disk and the system on it are OK.
    I found on the web that late 2007 macbooks have a well known problem with geoforce video card and that apple is even providing free of charge repairement.
    So I thought it might be my case, brought the macbook to the Apple Authorized Service Provider and asked about it. The people there told me that the Apple policy on the replacement is very strict and that classic symptom of geoforce failure is a black screen and not the grey screen with apple logo. They said they will check, but gave me very little hope. They told me that a logic board replacement is worth at least 600 euros which I think is too much for a 2007 computer.
    Did anyone have this kind of problem? Do you find more likely to be a problem due to the video card or something different?
    Thank you for any help.
    Antonio

    Holding the shutdown buttom down for several seconds solved the problem. When I booted my mac again, it continued with the update. However, do you guys think my mac have taken damage of this?

  • How can I set my mac (and the screen) to not go on sleep mode ?

    I just want my mac (and the screen) stay alive for a minimum of 8 to 10 hours, not going in sleep mode (or save screen).  Just displaying a web page without doing anything else. In preference system, energy save is all set to «never», but after a while the screen goes to sleep ... ?

    You probably have a corrupt .plist file. To fix:
    1. Hold down the option key.
    2. In the Go menu in the Finder, scroll down to Library
    3. In Library, find Preferences
    4. In Preferences, find com.apple.systempreferences.plist  and drag it to the trash
    5. restart
    6. you will have to reenter your preferences. 
    Another option is caffeine: Lighthead - Caffeine

  • Dark screen remains after waking from sleep mode

    Whilst using Safari Version 3.1.2, Mac OS 10.4.11 on my Powerbook G4 (aluminum, 1.5 ghz), my screen remains dark upon waking from sleep mode. Trying to increase screen brightness is ineffectual for some reason likely related to this problem. My only workaround is to force shutdown and restart. Any ideas about a solution would be greatly appreciated.

    Hi Gary,
    This behavior is not a Safari issue but system related.
    Close all applications an run in utilities> disc repair permissions.
    After you done reboot an see what happens when your Mac gets to sleep mode again. This time don't open any applications to test it. Just leave it showing your desktop.
    Post back with the results ...
    Dimaxum

  • Grey screen while using DU to repair TM backups.

    I've been having multiple problems with applicaitons not opening, the finder not responding, and Time Machine backups not happening since Feb. 4 when I downloaded a large number of jpg images from a SD card to my HD. Have done that many times before with no problem.
    I've been reading these discussions and have gone to related sites (Pondini) trying to find solutions to get everything back to normal. I've run Disk Utility in Recover mode and have repaired permissions and hard drive several times. No problems were reported by Disk Utility. I've removed the Time Machine disk in System Preferences and restored it. I've un-enabled file sharing and enabled it again in Airport Utility.
    The common denominator seems to be Time Machine. No backups have succeeded since February 4. Tonight I read the instruction for repairing the sparse bundle disk (or the TM Backup disk image) and have followed the instructions to do that. I launched Disk Utility, selected TM Backups and selected Repair disk. The repair process is running. Then the display went to a medium grey screen in the middle of the disk repsir process. I've seen this grey screen before in the days since Feb. 4. At other times I've shut the computer down using the power button. But this time I don't know if I should do that or not. Does the grey screen indicate that nothing is working now or is the disk repair process on the TM backup disk going on in the background?
    I am at a loss. Since I don't think it will hurt anything to leave it alone for now, I am not going to shut it down. But this has been a major PITA lately. I've spent a  lot of hours looking for a solution and a lot of hours shutting down my computer with the power button, turning it back on, shutting it back off, turning it on.
    I upgraded to OS X 10.8.2 in November and other than a problem with not being able to empty the trash for a few days in January, there were no problems till Feb. 4. I upgraded our newer iMac to ML 10.8.2 in November also and there have not been any problems with that.
    The computer that is having problems is a 2009 20" iMac.

    I was able to open Console after shutting down. But the shutdown process was not as simple as it should be which is typical of how things are going lately. I selected Shut Down from the menu and it began the shut down process but got as far as a white/light grey screen and stopped there. So I finished the shut down by pressing the Power Button.
    Here are the results of Step 1. I hope I've done this correctly. I copied the Full Report for one item. I apologize if this is overly long. I didn't know what I should eliminate, if anything.
    Step 1:
    mdworker(477) deny mach-lookup com.apple.ls.boxd
    Process:         mdworker [477]
    Path:            /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Versions/A/Support/mdworker
    Load Address:    0x105322000
    Identifier:      mdworker
    Version:         ??? (???)
    Code Type:       x86_64 (Native)
    Parent Process:  launchd [203]
    Date/Time:       2013-02-13 00:38:07.915 -0500
    OS Version:      Mac OS X 10.8.2 (12C60)
    Report Version:  8
    Thread 0:
    0   libsystem_kernel.dylib            0x00007fff8d6db686 mach_msg_trap + 10
    1   CoreFoundation                    0x00007fff962d5803 __CFRunLoopServiceMachPort + 195
    2   CoreFoundation                    0x00007fff962daee6 __CFRunLoopRun + 1078
    3   CoreFoundation                    0x00007fff962da6b2 CFRunLoopRunSpecific + 290
    4   CoreFoundation                    0x00007fff962e9371 CFRunLoopRun + 97
    5   mdworker                          0x000000010532aba9
    6   libdyld.dylib                     0x00007fff90bef7e1 start + 0
    Thread 1:
    0   libsystem_kernel.dylib            0x00007fff8d6ddd16 kevent + 10
    1   libdispatch.dylib                 0x00007fff8d8539ee _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib            0x00007fff8d6dd6d6 __workq_kernreturn + 10
    1   libdispatch.dylib                 0x00007fff8d852073 _dispatch_queue_wakeup_global_slow + 59
    2   libdispatch.dylib                 0x00007fff8d851ecd _dispatch_wakeup + 132
    3   libdispatch.dylib                 0x00007fff8d852027 _dispatch_resume_slow + 17
    4   libdispatch.dylib                 0x00007fff8d8510b6 _dispatch_client_callout + 8
    5   libdispatch.dylib                 0x00007fff8d851041 dispatch_once_f + 50
    6   LaunchServices                    0x00007fff8cc15c40 init() + 47
    7   LaunchServices                    0x00007fff8cc84d0a lsbox_preflightAppLaunch + 19
    8   LaunchServices                    0x00007fff8cc0f341 _LSFindOrRegisterBundleNode + 857
    9   LaunchServices                    0x00007fff8cc6bb02 _LSRegisterNode + 75
    10  LaunchServices                    0x00007fff8cc17a0f _LSBundleCopyOrCheckNode + 1047
    11  LaunchServices                    0x00007fff8cbff5b6 _LSCopyLibraryItemURLs + 486
    12  mdworker                          0x0000000105352014
    13  libdispatch.dylib                 0x00007fff8d854f01 _dispatch_call_block_and_release + 15
    14  libdispatch.dylib                 0x00007fff8d8510b6 _dispatch_client_callout + 8
    15  libdispatch.dylib                 0x00007fff8d85247f _dispatch_queue_drain + 235
    16  libdispatch.dylib                 0x00007fff8d8522f1 _dispatch_queue_invoke + 52
    17  libdispatch.dylib                 0x00007fff8d8521c3 _dispatch_worker_thread2 + 249
    18  libsystem_c.dylib                 0x00007fff89d05cab _pthread_wqthread + 404
    19  libsystem_c.dylib                 0x00007fff89cf0171 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib            0x00007fff8d6dd6d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                 0x00007fff89d05cb3 _pthread_wqthread + 412
    2   libsystem_c.dylib                 0x00007fff89cf0171 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib            0x00007fff8d6db686 mach_msg_trap + 10
    1   liblaunch.dylib                   0x00007fff8feef7c4
    2   liblaunch.dylib                   0x00007fff8feee4d9 bootstrap_look_up3 + 69
    3   libxpc.dylib                      0x00007fff8e445c21 _xpc_connection_bootstrap_look_up_slow + 371
    4   libxpc.dylib                      0x00007fff8e444c82 _xpc_connection_init + 1062
    5   libdispatch.dylib                 0x00007fff8d8510b6 _dispatch_client_callout + 8
    6   libdispatch.dylib                 0x00007fff8d85247f _dispatch_queue_drain + 235
    7   libdispatch.dylib                 0x00007fff8d8522f1 _dispatch_queue_invoke + 52
    8   libdispatch.dylib                 0x00007fff8d852448 _dispatch_queue_drain + 180
    9   libdispatch.dylib                 0x00007fff8d8522f1 _dispatch_queue_invoke + 52
    10  libdispatch.dylib                 0x00007fff8d8521c3 _dispatch_worker_thread2 + 249
    11  libsystem_c.dylib                 0x00007fff89d05cab _pthread_wqthread + 404
    12  libsystem_c.dylib                 0x00007fff89cf0171 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib            0x00007fff8d6dd6d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                 0x00007fff89d05cb3 _pthread_wqthread + 412
    2   libsystem_c.dylib                 0x00007fff89cf0171 start_wqthread + 13
    Thread 6:
    0   libsystem_c.dylib                 0x00007fff89cf0164 start_wqthread + 0
    Binary Images:
           0x105322000 -        0x10537bff7  mdworker (707.3) <105316D8-F5DF-3079-96EF-0EF0986EB053> /System/Library/Frameworks/CoreServices.framework/Frameworks/Metadata.framework /Versions/A/Support/mdworker
        0x7fff89cef000 -     0x7fff89dbbfe7  libsystem_c.dylib (825.25) <8CBCF9B9-EBB7-365E-A3FF-2F3850763C6B> /usr/lib/system/libsystem_c.dylib
        0x7fff8cbfb000 -     0x7fff8ccacfff  com.apple.LaunchServices (539.7 - 539.7) <DA7C602E-5E01-31B8-925D-B45360CA089F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
        0x7fff8d6cb000 -     0x7fff8d6e6ff7  libsystem_kernel.dylib (2050.18.24) <C0535565-35D1-31A7-A744-63D9F10F12A4> /usr/lib/system/libsystem_kernel.dylib
        0x7fff8d84f000 -     0x7fff8d864ff7  libdispatch.dylib (228.23) <D26996BF-FC57-39EB-8829-F63585561E09> /usr/lib/system/libdispatch.dylib
        0x7fff8e43c000 -     0x7fff8e45eff7  libxpc.dylib (140.41) <FAC04D8B-680E-325F-8F0C-DD69859D0E01> /usr/lib/system/libxpc.dylib
        0x7fff8feec000 -     0x7fff8fef4fff  liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib
        0x7fff90bed000 -     0x7fff90bf0ff7  libdyld.dylib (210.2.3) <F59367C9-C110-382B-A695-9035A6DD387E> /usr/lib/system/libdyld.dylib
        0x7fff962a6000 -     0x7fff9648ffff  com.apple.CoreFoundation (6.8 - 744.12) <EF002794-DAEF-31C6-866C-E3E3AC387A9F> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    2/13/13 12:38:08.000 AM kernel[0]: Sandbox: sandboxd(478) deny mach-lookup com.apple.coresymbolicationd
    2/13/13 12:41:51.000 AM bootlog[0]: BOOT_TIME 1360734111 0

  • Screen flickers when resuming from sleep mode

    I have a newly brought T430 laptop with the Nvdia graphics card. Sometimes when I resume from sleep mode, the screen flickers before entering into the desktop view.
    Is this a problem or normal? I hope nothing is wrong with my gpu. Is there a way to check?
    Thanks!

    etresoft wrote:
    It is definitely not a Leopard bug because it has been happening on every portable Mac I've ever had.
    I don't agree. I had no problems at all with my MacBook Pro running Tiger. I initially did an upgrade from Tiger to Leopard and when the problems started I assumed it was a problem with the upgrade. I then completely erased and did a clean install of Leopard. The problem has actually gotten worse since I did the clean re-install.
    etresoft wrote:
    Just close the screen, wait for it to go back to sleep, then open it again. It will probably be fine.
    As I mentioned in my opening post, I've gone through that song and dance more times than I can count. I've closed it, waited for as much as an hour, opened it back up...same problem. I've hard powered it down, closed it, disconnected the AC adapter, removed the battery, opened it, held down the power button for 15 seconds, re-installed the battery, reconnected the AC adapter, pushed the power button, and the display will still be dark. It's sometimes taken as many as 5 or 6 iterations of that process before it will finally reset whatever problem it was having and boot normally with a functioning display.

  • Won't get past grey screen while starting up....please help

    ya my g4 powerbook will get to the grey screen with the spinning gear but won't go no further. If this is a simple fix please let me know.

    I had exactly the same problem after updating my pb G4 to 10.4.7 (combo). It crashed and would not restart up past the grey screen. I tried everything for hours...from safe mode, single-user mode, start off cd, target firewire, to reset PMU, PRAM and NVRAM. Nothing worked. The HD wasn't even appearing !
    Thinking the HD was dead, I just almost went to buy a new one (or even a new MacBook .
    Fortunately some time ago I bought a version of DiskWarrior and started from the CD. After running for 9 hours and freezing several times, it found and repaired hundreds of errors. But still it wouldn't start. At least the HD appeared now in target mode so I backuped my files, started from the OSX CD, deleted my HD and reinstalled OSX, updated 10.4.6 and my Powerbook runs like new... I'll wait a bit before updating to 10.4.7 again !
    Hope this helps.
    Wycat

  • Stream 7 Can't Turn off screen without putting tablet into sleep mode

    Is there a way to switch the screen off without the tablet going into sleep mode?
    So that I can play music in the background?

    Hey @Crixxtachi ,
    Welcome to the HP Forums!
    I understand you're experiencing issues playing background music while the screen is off.
    The tablet will work just like a laptop or desktop and we need to look at some Windows settings for this. 
    The simplest solution is to access your power management settings, and set the display to go to sleep but not the computer, or at least increase the time before the PC actually enters sleep mode.
    I havn't had a chance to test a Windows tablet yet but I would assume that in the power management settings you should see something on the left hand side that says "Change what pressing the power buttons do." In here you may be able to set it to turn off the display.
    Let me know if that helps.
    Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    The Great Deku Tree
    I work on behalf of HP.

  • Grey screen while in use, heat issue?? Already re-installed everything but problem keeps happening after a few hours in use, how to fix?

    Grey screen appears while in use, no problem at start up. Grey screen suddenly appears and back of mac is really hot so wondering if could be heat issue and how to fix it?

    Run the AHT >   OS X Mavericks: Use Apple Diagnostics or Apple Hardware Test

  • Z2 screen doesn't go intro sleep mode

    Dear all,
    I have the phone for 2 weeks. At first i thought that my phone settings are off. But after spending some time on it and trying to apply different settings, i found that the problem still persists.
    The problem is as follows: when i push the power button (or when i plug in the charger)the screen turns on. I have set the sleep time to 15 seconds, but the phone never goes into sleep mode. The screen remains on untill i press the power button to block it.
    This is really troublesome because while keeping the phone in my pocket, the power button gets pushed, and when i take the phone out of the pocket, the battery is drained.
    Ps. i tryed doing this with the "smart backlight control" on and off. There is no difference. The first thing i did when a received the phone was to make a software update.
    Any ideeas?
    If i can't solve this, then the phone goes back to the shop.
    Thank's

    In this case please try a firmware repair:
    1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
    and install it on your PC.
    2. Install and open PC Companion then select Support Zone.
    3. Phone Software Update.
    4. Start.
    5. Repair Phone
    6. Continue
    7. Accept data removal
    8. Next
    9. Wait for prepare
    10. Select Phone
    11. Follow the connection steps
    What are your thoughts about this forum? Let us know by doing this short survey.
     - Official Sony Xperia Support Staff
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

Maybe you are looking for

  • Blue screen while trying to open the applications folder?

    While using safari, or when clicking the Applications folder, my MacBook will turn completely blue and then go to the desktop as if it were just restarted. I tried installing fire fox to see if it was a safari thing but it still does it. I've called

  • How do I send a blank value to a MailMerge data file cell

    I have a Client_OLE2 process that loads individual data cells used for mailmerging to a word document. The process loads a cell, moves on to the next cell and loads that with data. Everything works fine until I try and load a cell with a blank or a n

  • Can no longer configure Time Machine

    I upgraded to OS 10.5 from 10.3 a few weeks ago, Time Machine was working fine till today, when menu bar says Time Machine not configured, the Lacie disk I back up onto (which shows on desktop) now says Lacie and no longer shows the greenish TM logo

  • Solve this and you're a genious: Port problems with SRW2016

    Equipment: One SRW2016 fresh out of the box and set to factory default settings One Dell Laptop running Windows XP One custom network appliance running a full TCP/IP stack but limited to 10M half duplex. Setup: The laptop has a static IP address. The

  • Marketing attributes in IC WebClient 2007 or 5.2?

    Hi, In Interaction center when agent does the search for an account and cant find it, he/ she can create a new account. 1) How do we know what Business role and grouping its getting created.Where can we control this? 2)Also when creating a new accoun