Grey Screen with Apple
All of a sudden, on restarting my iMacG5, I am getting a continuing grey screen with the Apple symbol, no "gears" turning . . . repaired disk and repaired permissions, still the same problem.
Would appreciate some advice.
[P.S.: It would seem that prior to that - quite by accident - we deleted something called Mac_kernel or Mach_kernel from the hard drive folder].
Help, please. I am using my laptop to send this message . . .
OVozeh wrote:
All of a sudden, on restarting my iMacG5, I am getting a continuing grey screen with the Apple symbol, no "gears" turning . . . repaired disk and repaired permissions, still the same problem.
Would appreciate some advice.
[P.S.: It would seem that prior to that - quite by accident - we deleted something called Mac_kernel or Mach_kernel from the hard drive folder].
Well, that would explain it. But why would you do that?
Do you have a backup?
Basically you deleted the core of the OS.
If you don't have a backup, an Archive and Install may be the only other solution.
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I Shut down my Mac by holding in the power button after my iMac froze and now when I try to turn it back it on all I get is the grey screen with Apple loge and the timer and doesn't get any further. I have tried the diagnostic test but nothing was found.
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
My macbook pro is stuck on grey screen with apple symbol in center with the progress circle under it continusly spinning. After I had turned it on. Prior to turning it on I had to force close and shut down a few hours prior. Please Help I have tried everything I know to do
Unfortunately this means that there is a problem in the boot sector of your hard drive. It might be indicative of a fundamental corruption in the coding that allows your computer to boot your operating system from your hard drive. I had this problem twice and it resulted in me having to get a new hard drive and restore my data.
In other words, your computer can't talk to your operating system so you can't access your data.
Here is my advice: DON'T CALL APPLE TECH SUPPORT though they are kind and usually helpful it will take you an hour just to explain the situation and they will only tell you to do what I'm gonna say here.
First: Shut down your computer completely
Two: boot up while holding down the following keys: command, option, p, and r. The computer will reboot 3 times. This solution will likely fail so if you're frustrated skip to the next step.
Three: Boot up while holding down the option key. Select recovery drive. Select your default language. Select disk utility, click on Macintosh HD, and select "verify and repair volume." Likely the verification will produce some line like "unused node not erased." Or something like that. If anything using the words "node structure" comes up, you need a new hard drive.
If after verification and repairs you still can't boot I sincerely hope you have apple care because you will need a new hard drive. Set up an appointment to come in to the apple store, they will tell you to go and get data recovery, just ask them to give you the old hard drive. Unless you have an up to date backup in which case you can just restore from that. If you're lucky the only issue is with the boot sector which means that if you ask them to give you the old hard drive, you can buy an enclosure and you have effectively been given a free external hard drive. It still works to store data just not to load an operating system.
If you have a back up drive bring it to the apple store and they'll do the whole thing right there, it should take around an hour and a half but may take longer.
Hope this helps, it's annoying but it's your safest bet.
All the best. -
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Maybe this might help.
http://support.apple.com/kb/TS2570 -
My macbook pro doesn't bootbeyond the grey screen with apple icon and spinning wheel.
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Mac OS X: Gray screen appears during startup -
17 MacBook Pro is not booting up. Won't get passed grey screen with Apple wheel spinning below.
17 MacBook Pro is not booting up. Won't get passed grey screen with Apple wheel spinning below.
You may be having a hardware problem that you cannot resolve on your own. Nevertheless...
...hold down the command and R keys whilst booting to try to get to your Recovery partition. If you can, use Disk Utility to try to Verify your boot drive (usually named "Macintosh HD" unless you've renamed it). If the verification fails, try to repair your hard drive. If everything appears to be OK, restart.
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Clinton -
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Unfortunately do not know the operating system since I never updated anything and I can't get in to it.
Thanks for your assistance.If you want to preserve the data on the boot drive, and it's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.
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2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data. -
Start up screen stuck on grey screen with apple logo and spinning gear
Start up screen is stuck on grey screen with apple logo and spinning gear. What should I do?
See this thread with dominic23’s suggestions: https://discussions.apple.com/thread/5783326?tstart=0
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it has now been 30 minutes and no change. I still have the grey screen with apple logo. please help
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Grey Screen with Apple Logo - HELP
First of all: I know there is another topic for this, but this is a different problem (i think?)
I was installing snow leopard... it came up with that green tick with restart below it. It shut down and when it booted up it went to the grey screen with apple logo and it hung there for 6 hours until I turned it off. The disc is still stuck in there (tried holding in the mouse button) and it won't come out. I also held in the C button which made the disc drive make a lot of noise.
Any help would be appreciated.Here there is a lot of topic about that subject.
By any change, have you completed all upgrade that your mac asked you before installing 10.6?
If yes, you're in this situation: http://support.apple.com/kb/TS2990 , you can try to install it again. Some people said that it took them 3 times to make it works. -
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Try the tips listed here Mac OS X: Gray screen appears during startup - Apple Support
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Last night my wife's G5 froze. It is a G5 2.0 running OS X 10.4.11. I shut it down (had to use the power button) and tried to restart. No luck, just made it to the grey screen with Apple logo and spinning wheel. After a few seconds the Apple logo disappeared and a black box took its place, then the wheel stopped spinning. It was late, decided top wait until morning before trying again.
This morning I tried to start up again. This time got a warning(?) in upper left that a Firmtek item had already started. I'm sorry I didn't write this all down at the time, so I don't remember the entire message. Since there is a Firmtek card installed in one of the PCI slots I thought that might be the problem, and I pulled the card, as well as another Adaptec card that was also installed. Tried to start again, got to grey screen with Apple but this time no spinning wheel.
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System Failure : cpu=1; code=60000009 (Invalid pmap)
Lateset crash info for cpu1;
Exception state (sv=0x609bb280)
PC=0x000a4ad0; MSR=0x02003000 followed by more similar strings, then
backtrace terminated - unaligned frame address; 0xfc088891
So what's the diagnosis? I've had various issues with my G5s in the past, but have never had one refuse to boot with Diskwarrior before.
Thanks in advance for any help!Whew, could be many things, from RAM, (or RAM slots/solder issue), to CPU #1 being bad, (CPU#1 is actually the second one.
Does it boot into any of these modes?
Target mode...
http://support.apple.com/kb/HT1661
Does it boot to Single User Mode, CMD+s keys at bootup, if so try...
/sbin/fsck -fy
Repeat until it shows no errors fixed.
(Space between fsck AND -fy important).
Resolve startup issues and perform disk maintenance with Disk Utility and fsck...
http://docs.info.apple.com/article.html?artnum=106214
We might get clues with verbose mode...
http://support.apple.com/kb/HT1492 -
Can't get past grey screen with apple spinning wheel, had a loading bar for a few seconds?
HElp, can not open my Mac. Stuck on grey screen with apple and spinning wheel?
PReviously opened fine but I could not remember my password try a number of passwords. I now know my password but when I turned it off and back on got this screen?THe command R took me to a dark scree with Mac OS X Utilities with 4 choices
REstore From Time Machine Back Up
REinstall Mac OS X
GEt Help Online
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HElp -
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thankshi, i have my macbook pro not working properly, it start up but the grey screen with apple stay here and i can listen my music with the play touch. how i can shut it down with my keyboard witout make a force shut down.
thanks -
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Hello rosavoyles,
The article linked below provides information and troubleshooting steps that can help get your Mac to boot properly again.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Cheers,
Allen -
Hi my serial number on bottom of my mac is W8******66E when l try to turn the computer on it is just going to grey screen with apple logo and spinning wheel i have tried starting in safe mode and a few other suggested solutions and they have not worked?
<Edited by Host>What other solutions have you tried?
This may help you:
https://discussions.apple.com/docs/DOC-3353
Ciao.
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