Grey screen
I went to restart my 3 week old iMac after and update, and the screen scrolled down in grey with hold the power button to turn off, then turn it back on again, in 5 languages. I did this and all you would get is the white screen, the chime and the Apple logo, the the scroll down grey screen.I tried to rboot holing down the cmd key, and the shift key, it made no difference. I had put a lot of music and movies from my old pc on this, so it was suggested to partion the drive (which i managed to do) load the OS X onto the new partition to get the system running again, then archive the stuff on the original part of the drive to save losing it all. Things is as the machine is so new, is this an indication of a fault and I should just take it back underwarranty, and any ideas what the problem may be?
It sounds like your system had a Kernel Panic. If you have reinstalled OS X and the machine is running OK again then you should be fine. KP's can be caused by many different things but if re-installing the OS took care of it then I wouldn't worry. You are covered by a 1 year warranty, if it happens again then by all means contact your local Apple Store and let them know however for now you don't have anything to really be concerned with.
Regards,
NOTE: Well your second post came out moments before mine, considering you are still having issues then yes contact AppleCare (the number is in your manual) and they will be able to help you out.
Roger
Message was edited by: rkaufmann87
Similar Messages
-
Help !!! freeze and stuck on grey screen, difficult to reboot, here is my EtreCheck report
Help !!! I experienced more and more issues since I upgraded to mavericks and i brought my MBP 15" (from 2011, out of warranty) to the Apple genius bar a couple of days after my computer started to freeze and crash on a grey screen with less and less possibility to reboot it (tried all advices i could find on the forums to reboot in other ways, etc. ). The overnight tests at Apple gave nothing, they just decided to reinitiate the software and concluded that the problem was solved.
But the problem happened again: when i reloaded my backup from Time Machine, i could run the whole process till the end then when I was asked to restart, I couldn’t open the finder, my screen was stuck on a light grey.
I could reboot it (always in maintaining the off button to stop the machine or in using the single mode) but it’s non stable, after too many manipulations, the screen freezes or divides in 2 parts with lines, etc. And I have to try again different ways to reboot…
I took a new appointment to the Apple Genius bar, but in the mean time, I tried to repair the authorizations, and I have to say that the list is really long, even if I did the operation more 3 times…
I think there is a software conflict somewhere and find the possibility to check the system with EtreCheck (thanks! I will also bring this paper to the Genius bar technician).
Please, would there be someone who could read this information and gives me some advices and opinion on what could be problematic, what to do etc.
In end, what is very weird to me:
I could read on this forum that “startup items” are no more necessary since OS 10.4. I tried to delete the ones that appear here in library/startupitems, and found another one which is not mentioned in this EtreCheck list : startouc
Also when I tried to delete those items, it was refused by the finder with the message saying that this items are in use…
Another point: I uninstalled the application Chiavetta Internet 42 a week ago when I started to have the problems. I was in Italy and this is a usb key with pin for internet. At the moment thought about a possible conflict with the key and deleted every item concerning this installation. This is because I don’t understand that it appears now in the “User login Items”.
Thank you so much in advance
Here is the EtreCheck report:
Hardware Information:
MacBook Pro (15-inch, Early 2011)
MacBook Pro - model: MacBookPro8,2
1 2 GHz Intel Core i7 CPU: 4 cores
8 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
AMD Radeon HD 6490M - VRAM: 256 MB
System Software:
OS X 10.9.2 (13C1021) - Uptime: 0 days 1:42:38
Disk Information:
Hitachi HTS545050B9A302 disk0 : (500,11 GB)
EFI (disk0s1) <not mounted>: 209,7 MB
Macintosh HD (disk0s2) / [Startup]: 499,25 GB (219,23 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.MBB.driver.MBBACMData (5.00.02) Support
[not loaded] com.MBB.driver.MBBActivateDriver (1.0.14) Support
[not loaded] com.MBB.driver.MBBEthernetData (2.00.05) Support
[not loaded] com.palm.ClassicNotSeizeDriver (3.1) Support
[not loaded] com.wdc.driver.1394HP (1.0.9) Support
[not loaded] com.wdc.driver.USBHP (1.0.11) Support
Launch Daemons:
[failed] com.google.GoogleML.plist Support
[failed] com.google.keystone.daemon.plist Support
Launch Agents:
[loaded] com.hp.help.tocgenerator.plist Support
User Launch Agents:
[loaded] com.iLike.Agent.plist Support
User Login Items:
Transport Monitor
Firefox
My Day
Chiavetta Internet 42
GoogleSoftwareUpdateAgent
Internet Plug-ins:
Unity Web Player: Version: UnityPlayer version 4.2.1f4 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 537 - SDK 10.9
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Google Earth Web Plug-in: Version: 7.1 Support
Mozillaplug: Version: 1.0
Silverlight: Version: 5.1.20913.0 - SDK 10.6 Support
DirectorShockwave: Version: 12.0.5r146 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.7
Safari Extensions:
Amazon Shopping Assistant: Version: 1.1
Searchme: Version: 1.3
Ebay Shopping Assistant: Version: 1.1
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User iTunes Plug-ins:
iLike: Version: 1.0 Support
PPC Bundle: Version: (null) Support
iLike Bundle: Version: (null) Support
Tiger Bundle: Version: (null) Support
TuneUp Visualizer: Version: (null) Support
3rd Party Preference Panes:
None
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Macintosh HD: Disk size: 464.96 GB Disk used: 260.79 GB
Destinations:
EVE TIME MACHINE & PHOTOS [Local] (Last used)
Total size: 2
Total number of backups: 22
Oldest backup: 2013-11-19 10:49:38 +0000
Last backup: 2014-05-07 09:35:48 +0000
Size of backup disk: Excellent
Backup size 2 > (Disk size 464.96 GB X 3)
copy Time Machine + photos (22 Nov 2013) [Local]
Total size: 931.36 GB
Total number of backups: 5
Oldest backup: 2013-11-23 04:29:31 +0000
Last backup: 2014-03-26 20:03:02 +0000
Size of backup disk: Adequate
Backup size 931.36 GB > (Disk used 260.79 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
5% firefox
3% WindowServer
0% Microsoft Word
0% launchservicesd
0% fontd
Top Processes by Memory:
606 MB com.apple.IconServicesAgent
401 MB firefox
238 MB Finder
221 MB mds_stores
123 MB Microsoft Word
Virtual Memory Information:
3.68 GB Free RAM
2.57 GB Active RAM
492 MB Inactive RAM
1.26 GB Wired RAM
2.42 GB Page-ins
0 B Page-outsHey thank you! I tried to send you a first answer but Firefox blocked... Again thank you for your advice and the detailed process to follow, hope it can help! - Also sorry for my English which is not my primary language.
Also don't know how to edit the Anonymous UUID... is it in the apple discussion account?
Here is what i found in Console > Diagnostic and usage information > System diagnostic report:
there were 4 lines as titles, and after Firefox crash there are 5 now.
I will send you the content for each of them, but in a new message each time in case it freezes again.
1st line starts with diskarbitrationd, ends with .shutdownStall
content:
Date/Time:
2014-05-12 18:05:15 -0700
OS Version:
10.9.2 (Build 13C1021)
Architecture:
x86_64
Report Version: 18
Command:
No Target
Path:
No Target
Version:
Parent:
UNKNOWN PROCESS [0]
PID:
0
Event:
shutdown stall
Duration:
12.05s (sampling started after 2 seconds)
Steps:
101 (100ms sampling interval)
Hardware model: MacBookPro8,2
Active cpus:
8
Fan speed:
4033 rpm (-334)
Free pages:
1153467 pages (-455)
Pageins:
5 pages
Pageouts:
0 pages
Swapins:
0 pages
Swapouts:
0 pages
Process:
diskarbitrationd [21]
Path:
/usr/libexec/diskarbitrationd
Architecture:
x86_64
Parent:
launchd [1]
UID:
0
Sudden Term:
Dirty
Task size:
577 pages (-6)
Importance:
Adaptive, Donating
Timers:
Coalesced
Thread 0x13d
DispatchQueue 1
priority 31
101 start + 1 (libdyld.dylib) [0x7fff8c4db5fd]
101 ??? (diskarbitrationd + 28877) [0x10e56a0cd]
101 CFRunLoopRun + 97 (CoreFoundation) [0x7fff8c3da811]
101 CFRunLoopRunSpecific + 309 (CoreFoundation) [0x7fff8c3250b5]
101 __CFRunLoopRun + 1161 (CoreFoundation) [0x7fff8c325779]
101 __CFRunLoopServiceMachPort + 181 (CoreFoundation) [0x7fff8c326155]
101 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x7fff8f270a1a]
*101 ??? (mach_kernel + 92160) [0xffffff8000216800]
Thread 0x146
DispatchQueue 2
priority 33
101 _dispatch_mgr_thread + 52 (libdispatch.dylib) [0x7fff8ab9c152]
101 kevent64 + 10 (libsystem_kernel.dylib) [0x7fff8f275662]
*101 ??? (mach_kernel + 3949760) [0xffffff80005c44c0]
Thread 0x15ac
priority 31
*101 wq_unsuspend_continue + 0 (pthread) [0xffffff7f80b747c4]
Thread 0x14e2
priority 29
80 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff93750fb9]
80 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff8f274e6a]
*80 wq_unpark_continue + 0 (pthread) [0xffffff7f80b746ae]
Thread 0x1569
priority 0
79 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff93750fb9]
79 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff8f274e6a]
*79 wq_unpark_continue + 0 (pthread) [0xffffff7f80b746ae]
Thread 0x15a6
priority 31
71 start_wqthread + 13 (libsystem_pthread.dylib) [0x7fff93750fb9]
71 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x7fff8f274e6a]
*71 wq_unpark_continue + 0 (pthread) [0xffffff7f80b746ae]
Binary Images:
0x10e563000 -
0x10e578fff diskarbitrationd (266) <94F10D52-A866-34ED-B278-873B4B2E0C7E> /usr/libexec/diskarbitrationd
0x7fff8ab99000 -
0x7fff8abb3fff libdispatch.dylib (339.90.1) <F3CBFE1B-FCE8-3F33-A53D-9092AB382DBB> /usr/lib/system/libdispatch.dylib
0x7fff8c2b5000 -
0x7fff8c49afff com.apple.CoreFoundation 6.9 (855.16) <617B8A7B-FAB2-3271-A09B-C542E351C532> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8c4d8000 -
0x7fff8c4dbff7 libdyld.dylib (239.4) <CF03004F-58E4-3BB6-B3FD-BE4E05F128A0> /usr/lib/system/libdyld.dylib
0x7fff8f25f000 -
0x7fff8f27bff7 libsystem_kernel.dylib (2422.90.20) <20E00C54-9222-359F-BD98-CB79ABED769A> /usr/lib/system/libsystem_kernel.dylib
0x7fff9374b000 -
0x7fff93752ff7 libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
*0xffffff7f80b71000 - 0xffffff7f80b78fff com.apple.kec.pthread 1.0 (1) <619F6A5D-FFA2-3B59-9993-958FD7154B83> /System/Library/Extensions/pthread.kext/Contents/MacOS/pthread
*0xffffff8000200000 - 0xffffff8000200000 mach_kernel <9FEA8EDC-B629-3ED2-A1A3-6521A1885953> /mach_kernel
Process:
fsck_hfs [267]
Path:
/System/Library/Filesystems/hfs.fs/Contents/Resources/fsck_hfs
Architecture:
x86_64
Parent:
diskarbitrationd [21]
Responsible:
diskarbitrationd [21]
UID:
0
Task size:
206770 pages
CPU Time:
10.043s
Importance:
Adaptive, Donating
Thread 0x968
DispatchQueue 1
priority 31
cpu time 10.043s
101 start + 1 (libdyld.dylib) [0x7fff8c4db5fd]
101 ??? (fsck_hfs + 7233) [0x106fe7c41]
101 ??? (fsck_hfs + 76504) [0x106ff8ad8]
101 ??? (fsck_hfs + 79339) [0x106ff95eb]
101 ??? (fsck_hfs + 119757) [0x1070033cd]
42 ??? (fsck_hfs + 135082) [0x107006faa]
42 ??? (fsck_hfs + 73083) [0x106ff7d7b]
38 ??? (fsck_hfs + 33605) [0x106fee345]
24 ??? (fsck_hfs + 43420) [0x106ff099c]
23 ??? (fsck_hfs + 40781) [0x106feff4d]
6 ??? (fsck_hfs + 28484) [0x106fecf44]
*6 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*6 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*6 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*6 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*6 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
3 ??? (fsck_hfs + 29225) [0x106fed229]
*3 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*3 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*3 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*3 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*3 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
2 ??? (fsck_hfs + 29241) [0x106fed239]
*2 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*2 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*2 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*2 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*2 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
2 ??? (fsck_hfs + 28343) [0x106feceb7]
*2 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*2 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*2 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*2 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*2 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28442) [0x106fecf1a]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28427) [0x106fecf0b]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28390) [0x106fecee6]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29203) [0x106fed213]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28331) [0x106feceab]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28938) [0x106fed10a]
1 ??? (fsck_hfs + 26336) [0x106fec6e0]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28490) [0x106fecf4a]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 30064) [0x106fed570]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28519) [0x106fecf67]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28406) [0x106fecef6]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 40680) [0x106fefee8]
1 ??? (fsck_hfs + 32482) [0x106fedee2]
1 ??? (fsck_hfs + 17431) [0x106fea417]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
14 ??? (fsck_hfs + 43610) [0x106ff0a5a]
14 ??? (fsck_hfs + 41086) [0x106ff007e]
2 ??? (fsck_hfs + 28484) [0x106fecf44]
*2 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*2 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*2 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*2 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*2 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28373) [0x106feced5]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29225) [0x106fed229]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28492) [0x106fecf4c]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29199) [0x106fed20f]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28511) [0x106fecf5f]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28505) [0x106fecf59]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28401) [0x106fecef1]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28477) [0x106fecf3d]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28390) [0x106fecee6]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 30356) [0x106fed694]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28496) [0x106fecf50]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28343) [0x106feceb7]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
4 ??? (fsck_hfs + 33871) [0x106fee44f]
4 ??? (fsck_hfs + 41086) [0x106ff007e]
1 ??? (fsck_hfs + 28652) [0x106fecfec]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28673) [0x106fed001]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29179) [0x106fed1fb]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28664) [0x106fecff8]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
39 ??? (fsck_hfs + 134138) [0x107006bfa]
39 ??? (fsck_hfs + 73083) [0x106ff7d7b]
36 ??? (fsck_hfs + 33605) [0x106fee345]
22 ??? (fsck_hfs + 43420) [0x106ff099c]
20 ??? (fsck_hfs + 40781) [0x106feff4d]
8 ??? (fsck_hfs + 28484) [0x106fecf44]
*8 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*8 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*8 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*8 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*8 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
2 ??? (fsck_hfs + 28492) [0x106fecf4c]
*2 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*2 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*2 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*2 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*2 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29194) [0x106fed20a]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29225) [0x106fed229]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 26738) [0x106fec872]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28433) [0x106fecf11]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28442) [0x106fecf1a]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28427) [0x106fecf0b]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28490) [0x106fecf4a]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28660) [0x106fecff4]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28496) [0x106fecf50]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28477) [0x106fecf3d]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
2 ??? (fsck_hfs + 40680) [0x106fefee8]
2 ??? (fsck_hfs + 32482) [0x106fedee2]
1 ??? (fsck_hfs + 17850) [0x106fea5ba]
1 _platform_memmove$VARIANT$Nehalem + 258 (libsystem_platform.dylib) [0x7fff8ae280e2]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 17595) [0x106fea4bb]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
13 ??? (fsck_hfs + 43610) [0x106ff0a5a]
13 ??? (fsck_hfs + 41086) [0x106ff007e]
2 ??? (fsck_hfs + 30447) [0x106fed6ef]
*2 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*2 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*2 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*2 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*2 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
2 ??? (fsck_hfs + 28484) [0x106fecf44]
*2 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*2 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*2 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*2 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*2 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
2 ??? (fsck_hfs + 28477) [0x106fecf3d]
*2 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*2 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*2 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*2 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*2 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29225) [0x106fed229]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28511) [0x106fecf5f]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28406) [0x106fecef6]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 30435) [0x106fed6e3]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28490) [0x106fecf4a]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29255) [0x106fed247]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 29237) [0x106fed235]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 43408) [0x106ff0990]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
2 ??? (fsck_hfs + 33871) [0x106fee44f]
2 ??? (fsck_hfs + 41086) [0x106ff007e]
1 ??? (fsck_hfs + 28860) [0x106fed0bc]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
*1 ??? (mach_kernel + 900976) [0xffffff80002dbf70]
1 ??? (fsck_hfs + 28331) [0x106feceab]
*1 ??? (mach_kernel + 996585) [0xffffff80002f34e9]
*1 ??? (mach_kernel + 898031) [0xffffff80002db3ef]
*1 ??? (mach_kernel + 925350) [0xffffff80002e1ea6]
*1 ??? (mach_kernel + 928680) [0xffffff80002e2ba8]
-
My Mac has blue screened a couple of times this week it started to work a couple of times after that but now it is grey screening with inch wide blue lines from top to bottom the apple logo is also there it is trying to boot up again but won't. Not sure don't know anything about how to fix things but I suspect the fan has stopped working as I can't hear one. The problem I have I now live in Turkey and I am 1000 km from the nearest apple shop which is in Istanbul I believe and I now live in Didim, Altinkum I don't trust the everyday Turkish shop to take it to as they will tell you they know how to fix it but will probably make it worse, typical in Turkey. Please can someone help as we use it for our business and obviously I need it up and running ASAP I am using IPad and iPhone at moment but can't access my files which are on PC.
Thanks for that information!
I'm sure I will be calling AppleCare, but the problem is, they charge for the phone calls don't they? Because I don't have money to be spending to be on the phone with a support service.
In other things, it seemed like the only time my MacBook was working was when I had Snow Leopard without the 10.6.8 update download that was supposed to be done to prepare for OS X Lion.
When I look at the information of my HD it says that I have 10.6.8 but that was the install that it claimed to have failed and caused me to restart resulting in all of the repeated problems.
Also, because my computer is currently down, and I've lost all files how would that effect the use of my iPhone? Because if it doesn't get fixed by the time OS 5 is released, how would I be able to upgrade?! -
Voice Memos are listed on the Playlist on my Ipod, but a grey screen comes up "NO Music". How can I listen on a device? Like, my car or my dock station/ radio.
An "other" larger than about 1 1/2 GB indicates corrupted files.
What is the Other on my iPhone and How to Remove It
What is "Other" and What Can I Do About It?
Next, usually restoring from backup eliminated the corrupted files. However, sometimes restoring to factory settings/new iPod is required.
To restore from backup see:
iOS: How to back up
To restore to factory settings/new iPod see:
iTunes: Restoring iOS software -
Grey Screen with Flashing Folder with Question Mark
Hi,
I need some help with an issue I'm having on my Mid-2012 Macbook Pro (13"; OSX 10.9.2; 8GB RAM). I've had issues with this Macbook for the past year. I've worked with Apple Support and had it into the Mac Store prior to the warranty expiring (Dec 2013). I have the exact same model with all of the same specs that my employer purchased at the same time for work as my work computer, and I haven't had any issues with that one.
Previously, the system would slow down excessively and eventually start hanging. Occasionally the screen would start flashing. Apple phone support had me wipe the hard drive and re-install the OS and all of my file, apps, and setting from my Time Machine backup. That worked for about four months, and then it started again. Since it was getting close to the warranty expiration, I took it to an Apple Store. They ran a bunch of diagnostics, said the hardware was all fine but the OS needed to be re-installed. They did that in early Dec, and everything was cool again until about three days ago. Three days ago, it started slowing down and freezing again (even when doing non-memory intensive tasks such as broswing the web with only a couple of tabs open and no other applications open). Last night, it froze hard and wouldn't shut down, so I had to cold boot it. When I tried to power it back on, it came to the grey screen with the flashing folder with the question mark (which I know means it can't find the boot sector). I waited until this morning, and it stil wouldn't boot. I then rebooted into Startup Manager, and the HDD was there. I selected the HDD, and it booted fine and ran fine for a couple of hours (I was able to do a Time Machine backup). Then it froze up solid again. I waited for an hour or so before cold booting (don't like doing that), and when I tried rebooting, I got the flashing folder with the question mark. I tried booting into the Startup Manager again, but this time, my HDD wasn't listed. I then booted into the OSX Recovery utility (CMD R on boot), went into the Disk Utility hoping to do a disk repair, but my HDD wasn't listed. I have an external SATA to USB adapter, so I pulled the HDD, hooked it to a USB port on my other (identical except it doesn't have problems) Macbook Pro. Once my other Macbook booted, the HDD from the bad Macbook Pro showed up fine. I ran a verify and repair disk on the HDD from the bad Macbook, and it didn't show any issues.
So I figured I'd be really brave. I took the HDD from the bad Macbook Pro and put it in my work (good) Macbook Pro (I took the HDD out of my working work Macbook Pro). It booted fine. I then did the verify and repair disk (again no errors) and verify and repair permissions (it found a few, but no more than it has in the past). I ran it that way for about an hour with no issues. That led me to believe that the HDD for my personal Macbook was fine, and it must be an issue with the SATA cable or the mainboard.
Here's where it gets odd. I put the HDD from my work Macbook Pro into the bad Macbook Pro thinking it wouldn't even recognize it. It did recognize it, and it booted fine. I ran it like that for about 30 minutes. It did have a couple of short freeze ups, but it didn't lock up solid. I didn't want to push my luck and possibly damage the HDD for my work Macbook, so I shut down the bad Macbook Pro ended the experiment at that point.
I put the original HDD back in the Macbooks where they originally came from. I then ran the Apple Hardware Test (press and hold D on startup) on the bad Macbook Pro; I did the extended testing option. It ran for about an hour, but it didn't find any issues with the bad Macbook Pro.
I put the HDD from the bad Macbook back in my working Macbook and wiped the disk and reinstalled OSX from a Time Machine Backup from last week (before the problems occured). Put it back in the bad Macbook and still no luck. Finally I tried resetting the PRAM because I saw that as one of the options on this discussion board.
I've searched and read everything I can find related to this, but I can't find anything that works, and I'm at my wits end. Can anyone point me in a direction of what might be wrong and what else to try?
Thanks!
MikeYou performed thorough and methodical troubleshooting, and this appears to be the most important result:
I put the HDD from my work Macbook Pro into the bad Macbook Pro thinking it wouldn't even recognize it. It did recognize it, and it booted fine. I ran it like that for about 30 minutes. It did have a couple of short freeze ups, but it didn't lock up solid.
Given compatible hardware, you ought to be able to swap hard disk drives in exactly that manner, so it shouldn't surprise you that it worked. However, installing the "known good" HDD in the problem machine should not have resulted in any freeze-ups at all.
You can conclude the hard disks (both of them) are serviceable and whatever fault exists probably lies elsewhere. Often the SATA cable is damaged or not seated properly, and is likely to fail more than anything on the logic board. Inspect the logic board's SATA connections and make sure there are no contaminants or damage. The two drives and two logic boards are going to have slightly different component tolerances, so perhaps the defective one is simply exceeding some limit.
Apple Hardware Test is very cursory and essentially tests for the presence of operable hardware. It is far from an exhaustive test, and only a report of a failure can be relied upon for accuracy. For a more thorough test you would need to have Apple evaluate it using the time-consuming Apple Service Diagnostics. Even then, they may come up without a clue, and eventually someone will suggest a logic board replacement which can be expensive.
It is an unusual problem, and I don't know how much time Apple would invest in diagnosing it before they conclude you really ought to buy a new Mac instead. They might surprise you though in that a "depot repair", if yours is eligible, is a very cost effective option so consider it.
Given your ability you might also consider purchasing a replacement logic board from PowerbookMedic, or even sending it to them for a flat rate repair. -
Macbook Pro mid 2009 13 inch suddenly freezes and grey screen appears stating press key to restart
Macbook Pro mid 2009 13 inch suddenly freezes and grey screen appears stating press key to restart. Here is my recent crash report. Please help me.
Anonymous UUID:
714EBD8C-083D-E200-A9BD-6F925A8F8F14
Thu May 29 22:30:04 2014
panic(cpu 0 caller 0xffffff80026dbf5e): Kernel trap at 0xffffff80026d1197, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffef8022f973c8, CR3: 0x0000000089778000, CR4: 0x0000000000000660
RAX: 0x000000000000001c, RBX: 0x00000000e00002c2, RCX: 0xffffff8002abb7d4, RDX: 0xffffef8022f973c0
RSP: 0xffffff800d2cb6a0, RBP: 0xffffff800d2cb6a0, RSI: 0x0000000000000001, RDI: 0xffffef8022f973c0
R8: 0x0000000000000001, R9: 0x0000000000000001, R10: 0xffffff8014ea65e8, R11: 0xffffff809b3160f0
R12: 0xffffef8022f973c0, R13: 0x0000000000000001, R14: 0xffffff800d2cb6ec, R15: 0x0000000000000001
RFL: 0x0000000000010202, RIP: 0xffffff80026d1197, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffef8022f973c8, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff800d2cb330 : 0xffffff8002622fa9
0xffffff800d2cb3b0 : 0xffffff80026dbf5e
0xffffff800d2cb580 : 0xffffff80026f3456
0xffffff800d2cb5a0 : 0xffffff80026d1197
0xffffff800d2cb6a0 : 0xffffff80026afd0e
0xffffff800d2cb6d0 : 0xffffff8002abb751
0xffffff800d2cb710 : 0xffffff8002abb54f
0xffffff800d2cb760 : 0xffffff7f8413fd2f
0xffffff800d2cb7a0 : 0xffffff7f84188b21
0xffffff800d2cb7e0 : 0xffffff7f841708d2
0xffffff800d2cb850 : 0xffffff7f84170fc8
0xffffff800d2cb890 : 0xffffff7f8413dfea
0xffffff800d2cba10 : 0xffffff7f8416d940
0xffffff800d2cbad0 : 0xffffff7f8413cad9
0xffffff800d2cbb20 : 0xffffff8002acea56
0xffffff800d2cbb40 : 0xffffff8002ad0051
0xffffff800d2cbba0 : 0xffffff8002acdabf
0xffffff800d2cbcf0 : 0xffffff80026b66a8
0xffffff800d2cbe00 : 0xffffff8002626bf1
0xffffff800d2cbe30 : 0xffffff80026139f5
0xffffff800d2cbea0 : 0xffffff800261e043
0xffffff800d2cbf20 : 0xffffff80026c975d
0xffffff800d2cbfb0 : 0xffffff80026f3a28
Kernel Extensions in backtrace:
com.apple.GeForceTesla(8.2.4)[24ED915E-02F3-3A31-8502-6AA41FFCA420]@0xffffff7f84 12b000->0xffffff7f841f5fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[244D4E48-78E6-3369-8D76-285C66EF9BF4]@0xffffff 7f82cbe000
dependency: com.apple.iokit.IONDRVSupport(2.4.1)[B93BBFC9-9ED5-3DDD-8CED-5EDA081BB997]@0xff ffff7f8324b000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[B889D3AB-CCC0-3FCD-A83E-D2E3E4CB537B]@0 xffffff7f83208000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[6EB3FF52-A4F6-3496-AE9C-D89B00F DE504]@0xffffff7f8325b000
BSD process name corresponding to current thread: Skype
Mac OS version:
13D65
Kernel version:
Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
Kernel slide:
0x0000000002400000
Kernel text base: 0xffffff8002600000
System model name: MacBookPro5,5 (Mac-F2268AC8)
System uptime in nanoseconds: 60200033152435
last loaded kext at 44797399467641: com.apple.filesystems.smbfs
2.0.2 (addr 0xffffff7f84b15000, size 335872)
last unloaded kext at 15796237223278: com.apple.macos.driver.AppleUSBEthernetHost
7.0 (addr 0xffffff7f84b15000, size 20480)
loaded kexts:
net.telestream.driver.TelestreamAudio
1.1.0
com.rim.driver.BlackBerryUSBDriverInt
0.0.97
com.apple.filesystems.smbfs
2.0.2
com.apple.filesystems.ntfs
3.11
com.apple.driver.AppleHWSensor
1.9.5d0
com.apple.driver.AGPM
100.14.15
com.apple.filesystems.autofs
3.0
com.apple.driver.AppleMikeyHIDDriver
124
com.apple.driver.AppleHDA
2.6.1f2
com.apple.driver.AppleMikeyDriver
2.6.1f2
com.apple.GeForceTesla
8.2.4
com.apple.driver.AppleUpstreamUserClient
3.5.13
com.apple.driver.AudioAUUC
1.60
com.apple.iokit.IOUserEthernet
1.0.0d1
com.apple.iokit.IOBluetoothSerialManager
4.2.4f1
com.apple.Dont_Steal_Mac_OS_X
7.0.0
com.apple.driver.AppleHWAccess
1
com.apple.driver.AppleBacklight
170.3.5
com.apple.driver.AppleMCCSControl
1.1.12
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
4.2.4f1
com.apple.driver.AppleSMCLMU
2.0.4d1
com.apple.driver.ACPI_SMC_PlatformPlugin
1.0.0
com.apple.driver.AppleLPC
1.7.0
com.apple.driver.SMCMotionSensor
3.0.4d1
com.apple.driver.AppleUSBTCButtons
240.2
com.apple.driver.AppleUSBTCKeyboard
240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless
1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib
1.0.0d1
com.apple.BootCache
35
com.apple.driver.AppleIRController
325.7
com.apple.driver.AppleUSBCardReader
3.4.1
com.apple.iokit.SCSITaskUserClient
3.6.6
com.apple.driver.XsanFilter
404
com.apple.iokit.IOAHCIBlockStorage
2.5.1
com.apple.driver.AirPort.Brcm4331
700.20.22
com.apple.driver.AppleFWOHCI
5.0.2
com.apple.driver.AppleUSBHub
666.4.0
com.apple.driver.AppleAHCIPort
3.0.0
com.apple.nvenet
2.0.21
com.apple.driver.AppleUSBOHCI
656.4.1
com.apple.driver.AppleUSBEHCI
660.4.0
com.apple.driver.AppleSmartBatteryManager
161.0.0
com.apple.driver.AppleRTC
2.0
com.apple.driver.AppleHPET
1.8
com.apple.driver.AppleACPIButtons
2.0
com.apple.driver.AppleSMBIOS
2.1
com.apple.driver.AppleACPIEC
2.0
com.apple.driver.AppleAPIC
1.7
com.apple.driver.AppleIntelCPUPowerManagementClient
217.92.1
com.apple.nke.applicationfirewall
153
com.apple.security.quarantine
3
com.apple.driver.AppleIntelCPUPowerManagement
217.92.1
com.apple.AppleGraphicsDeviceControl
3.5.26
com.apple.kext.triggers
1.0
com.apple.driver.DspFuncLib
2.6.1f2
com.apple.vecLib.kext
1.0.0
com.apple.driver.AppleHDAController
2.6.1f2
com.apple.iokit.IOHDAFamily
2.6.1f2
com.apple.nvidia.classic.NVDANV50HalTesla
8.2.4
com.apple.nvidia.classic.NVDAResmanTesla
8.2.4
com.apple.iokit.IOAudioFamily
1.9.7fc2
com.apple.kext.OSvKernDSPLib
1.14
com.apple.iokit.IOSurface
91.1
com.apple.iokit.IOSerialFamily
10.0.7
com.apple.iokit.IOBluetoothFamily
4.2.4f1
com.apple.driver.AppleBacklightExpert
1.0.4
com.apple.driver.AppleSMBusController
1.0.11d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport
4.2.4f1
com.apple.iokit.IOFireWireIP
2.2.6
com.apple.driver.IOPlatformPluginLegacy
1.0.0
com.apple.driver.AppleSMBusPCI
1.0.12d1
com.apple.driver.IOPlatformPluginFamily
5.7.0d11
com.apple.iokit.IONDRVSupport
2.4.1
com.apple.iokit.IOGraphicsFamily
2.4.1
com.apple.driver.AppleSMC
3.1.8
com.apple.driver.AppleUSBMultitouch
240.9
com.apple.iokit.IOUSBHIDDriver
660.4.0
com.apple.driver.AppleUSBMergeNub
650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice
3.6.6
com.apple.iokit.IOBDStorageFamily
1.7
com.apple.iokit.IODVDStorageFamily
1.7.1
com.apple.iokit.IOCDStorageFamily
1.7.1
com.apple.iokit.IOAHCISerialATAPI
2.6.1
com.apple.iokit.IO80211Family
630.35
com.apple.iokit.IOFireWireFamily
4.5.5
com.apple.iokit.IOUSBUserClient
660.4.2
com.apple.iokit.IOAHCIFamily
2.6.5
com.apple.iokit.IONetworkingFamily
3.2
com.apple.driver.NVSMU
2.2.9
com.apple.driver.AppleEFINVRAM
2.0
com.apple.driver.AppleEFIRuntime
2.0
com.apple.iokit.IOHIDFamily
2.0.0
com.apple.iokit.IOSMBusFamily
1.1
com.apple.security.sandbox
278.11
com.apple.kext.AppleMatch
1.0.0d1
com.apple.security.TMSafetyNet
7
com.apple.driver.AppleKeyStore
2
com.apple.driver.DiskImages
371.1
com.apple.iokit.IOReportFamily
23
com.apple.driver.AppleFDEKeyStore
28.30
com.apple.iokit.IOUSBMassStorageClass
3.6.0
com.apple.driver.AppleUSBComposite
656.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice
3.6.6
com.apple.iokit.IOStorageFamily
1.9
com.apple.iokit.IOSCSIArchitectureModelFamily
3.6.6
com.apple.iokit.IOUSBFamily
677.4.0
com.apple.driver.AppleACPIPlatform
2.0
com.apple.iokit.IOPCIFamily
2.9
com.apple.iokit.IOACPIFamily
1.4
com.apple.kec.pthread
1
com.apple.kec.corecrypto
1.0
System Profile:
Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 6 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x830B, 0x4E54344743363442384842304E532D434720
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK3255GSXF, 250.06 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: Wireless Optical Mouse
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:
Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 6 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x830B, 0x4E54344743363442384842304E532D434720
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.4f1 13674, 3 services, 15 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK3255GSXF, 250.06 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: Wireless Optical Mouse
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus:riyazfrombangalore,
your 13-inch Mid 2009 MacBook Pro requires 1066 MHz RAM, but you have 1333 MHz RAM installed. Try replacing the 1333 MHz RAM with 1066 MHz RAM — Macs can be picky about the RAM which they find acceptable. -
Mid 2011 Macbook Air won't boot after installing Little Snitch 3. Grey Screen.
Hi all
I think the answer is probably that my SSD is toast but here's the symptoms in case anyone else has experienced this.
I installed Adobe Lightroom and also got round to upgrading my Little Snitch license and finally putting it on my 11" Air (mid 2011, latest version of Lion) as I use the computer more often than my Pro. After restarting as LS requires I was met with the grey Apple logo screen with no spinning gear. I forced a shut down and started again, again the logo screen, no spinning gear. I tried booting in to safe mode and got only a grey screen, then I tried booting in to recovery mode and got the Apple Logo again. I also tried cmd + C and alt/option with an external DVD drive and Snow Leopard with no luck
Then I tried a SMC reset, after that I started up and only got the Logo again. I reset the PRAM and the main effect of that was to reset the system volume to max so now I can hear the POST chime but also since the PRAM reset I get only the grey screen and no further. I tried to boot from a USB Lion recovery but only the grey screen. I have also tried booting with cmd +S with no luck either. Internet recovery doesn't work either.
The keyboard seems to be completely unresponsive, the caps lock key doesn't light up at all and I've a feeling that it's either something as simple as a problem with the keyboard or the SSD is kaput. I think that Little Snitch is a coincidence as there's nothing like this anywhere on the web as far as I can tell with Google and there doesn't appear to be anything on these forums that quite matches, especially the part about not being able to use and alternative boot method.
Anyone out there got any ideas?
Cheers
JohnHi and thank you for your response.
The fans only kick in when the machine freezes.
I updated from Snow Leopard to Lion using the App Store. The install was successful and worked for about 30 mins then the unresponsive behavior started. Once I rebooted, I received the issue previously stated above (i.e., the trackpad and keyboard is unresponsive).
I've also tried booting using the Option key and choosing the Recovery Mode. Once in Recovery Mode the same crash happens (i.e., the trackpad and keyboard is unresponsive) -
Mid-2010 Macbook Pro Mavericks Grey Screen
My Macbook with 4 gb RAM won't boot standard, safe, or Recovery.. All three results in grey screen with apple logo and spinning wheel which freezes after a few minutes. It also won't boot a bootable Mavericks usb with install package. I can boot single user mode and also view whats going on in verbose. I could really use some help. I'm sure you'll need more information. I am including a photo of where the script stops. Thanks in advanced for any tips. PS: I've already tried resetting PRAM and the SMC has been reset as well.
Mac OS X- Gray screen appears during startup
Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by one or more of these:
a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
b. Boot drive's directory has been corrupted - Repair with Disk Utility.
c. Critical system files are damaged or deleted - Reinstall OS X.
d. The disk drive is physically non-functional - Replace the hard drive.
Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
Recently my Macbook Pro (June 2011, i7, 8gb RAM, 512gb SSD, AMD Radeon 6750, Mountain Lion - since July - currently 10.8.2) has been presenting me with an array of problems, usually initiated when I am streaming live video. I was streaming Time Warner Cable on 12/9 and it gave me what looked like the blue screen of death. It started up after about five attempts that time. The other day, after about a week of not using the computer, it wouldn't boot past the grey screen. I (option) started it and it gave me two boot choices, the regular HD and a "10.8 restore" option. The HD gave me the grey screen and the restore option gave me the dark blue screen. I reset PRAM and that didn't work. After a force (x) start it worked. Today, I was using "Watch ESPN" and the screen froze and the computer did some kind of repeating RAM beep or something. I rebooted and it started up fine. I'm not watching any videos anymore, but this is a problem since the primary purpose for my mbp is video editing. I'm still under AppleCare but I find more solid answers in the forums or at least better questions for the AppleCare people.
Anybody have similar experiences, or a solid idea of what the heck has happened to my machine?I'm not really sure what method that person was talking about. I just read he had a successful install so I posted it.
But I'll hazard a guess
1. copy your entire drive to a backup drive
2. boot into that drive and test it out - make sure its a flawless backup, it works, and the hard drive has no problems
3. eject that drive, disconnect it and reboot into the leopard install dvd
4. erase your main hard drive using disc utilities on the leopard install dvd -- you've made a backup, made sure that backup was good, and disconnected it so it's currently safely disconnected from the leopard install you're about to do. Also, on the hard drive you're erasing and installing leopard on to, many people recommend "Zeroing" it as well as erasing it. That option is part of the erase function in disc utilities on the leopard install disc.
5. do a clean install of leopard
6. follow step 4 from that original post exactly as that person described to do.
7. read the rest of what they said
That's pretty much it. With the backup/erase/clean install/import/ you pretty much get everything you need exactly the way you want it with very few things missing -- and you've done this over a clean install. Plus that poster did mention that you can select what you want to import from your backup hard drive.
It sounds like its a "clean install" method that gives you control via "import from machine" option in the installer. Control over what parts of your "old mac" you want to import into your "new leopard mac".
Hopefully that helps. It sounds more involved, but its actually pretty quick and provides you with a perfectly save backup in case anything goes wrong with the leopard install. -
My G4 hangs on a grey screen when I try to boot in OS 9 help?!
I'm desperate! My mac G4 that I've been running for years with both OS X and OX 9 has been unable to boot in OS 9 and I've tried almost everything form option hold on restarts to shift (exrtensions off) zapping the pram etc. I know others have had this problem. I've researched a lot already. I used the same G4 and the same monitor and hardware and everything for years and this problem suddenly sprang up out of nowhere. I desperately need to get this machine to boot in OS 9 because I'm using Protools with many plugins and cards that are not supported on OS X. When I boot in OS X it acts fine no problem like it always did. When ever I try to boot in OS 9 it hangs on a grey screen and then freezes up before and happy face and or extensions have loaded etc.
One thing, and I don't know how important this may be, is that the first time I encountered this problem was after I had attached a USB hub to my computer which had been sitting unused for some weeks and the Hub somehow made the computer start up when I plugged in the USB cable to the USB Hub?! After that OS 9 has refused to boot period no matter what I do. I can run some apps in the classic environment but cannot boot to OS 9 at all ever.
I read in one forum where a guy did an open firmware reset and got some error messages that had to do with USB. He was having the same problem the grey screen when trying to boot on OS 9.
Does any one have an answer Please I'm almost ready to give up!Hey me back again month later. Well I have tried everything. I even pulled the hard drive out of my G4 and replaced it with a tested and working hard drive which had only OS9 installed on it. In other words that computer had two choices boot into OS 9 or hang on a grey screen. There was no other system present to boot into, so after chiming and starting the boot process it just hangs on the grey screen again. So I guess what Steve Jobs meant when he said OS 9 is dead is that they killed OS 9 because my machine will not look at any OS 9 system folder regardless of whether OS X exists on the machine or not. I tried to reboot holding down option command P R and after the second chime grey screen again. I've read that OS 9 requires some small folder or bytes to be recognized in order to boot which it is obvious newer versions of OS X purposely and maliciously delete in order to make it inoperable. My protools gear works fine I've rested it on other machines. The only way that I can use it is to be able to boot into OS9. Which has been corrupted by OS X. They say you can format a disc with OS 9 drivers but I see no such option using OS 10.4 tiger so I'm not sure what they are talking about.
So here is my question. Why would a G4 450mghz machine with a working OS 9 hard disc installed with no other system folders available not boot after it chimes and begins the start up process. If it is because running OS 10.4 disables the OS 9 drivers and corrupts the machine so that it can never look at a OS 9 again let's just admit that and say OK Steve was right OS 9 is dead but it did not die of natural causes. -
I Shut down my Mac by holding in the power button after my iMac froze and now when I try to turn it back it on all I get is the grey screen with Apple loge and the timer and doesn't get any further. I have tried the diagnostic test but nothing was found.
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. -
When I boot up my macbook pro, it takes forever to start and I got grey screen...Help Please.
Just a minute ago I tried to boot up my macbook pro...normally the grey screen pops up with the whirring wheel, and then my Lion log-in screen comes up and all is well. This time, however, the whirring wheel spun forever on the grey apple screen. Then the wheel stopped and it went to a solid grey screen with apple...and nothing for about 10-15 seconds. Eventually it came up. BTW, this was the 2nd time I tried to boot because the first time, the grey screen with the whirring wheel stayed up for several minutes so I rebooted.
Anyone know what might be wrong? Thanks so much for your input!Just a minute ago I tried to boot up my macbook pro...normally the grey screen pops up with the whirring wheel, and then my Lion log-in screen comes up and all is well. This time, however, the whirring wheel spun forever on the grey apple screen. Then the wheel stopped and it went to a solid grey screen with apple...and nothing for about 10-15 seconds. Eventually it came up. BTW, this was the 2nd time I tried to boot because the first time, the grey screen with the whirring wheel stayed up for several minutes so I rebooted.
Anyone know what might be wrong? Thanks so much for your input! -
I have not used my MacBook Pro for a few months and when I started it up did all the microsoft and system updates. Now it will not turn on and it goes to a grey page that state "You need to restart you computer. Hold down the Power button untilmitmturns off, then press the Power button again." I have done this several times and keep arriving at the same page.
OK, then there is little else to do other than to reinstall OS X.
Make sure you removed everything connected to the MBP including any USB devices.
If your Mac came with a System Install DVD, then insert it and hold the c key while starting your Mac. This will boot from the DVD instead of your internal disk.
If you find the grey screen reappears then it may not have restarted from the disc, so try again. You have to get past this step to do anything. If you can't, the problem may be a dirty or damaged DVD or an inoperative optical drive.
When it gets to the Mac OS C Utilities screen, select Disk Utility and repair your hard disk. Record any errors that it finds, since your problem may be due to a failed hard disk. If that is the case, the failure will probably arise again.
Then, reinstall OS X. Reinstalling is non-destructive to your user accounts or data.
If your Mac is running Lion, or Mountain Lion, you can boot OS X Recovery and perform all the above without a disc.
Read about OS X Recovery here: http://support.apple.com/kb/HT4718 -
o.k. So, I've been tinkering with several "self help" fixes for several days now with no positive results. I'll explain my initial problems and then end with my most current situation. In hopes that someone out there will have a good suggestion or possibly remedy for the issues i'm facing
First, my problem started after my wife played a game on my macbook pro and the computer froze. She went into a panic and decided to shut down via power button. When computer restarted she got the blinking file/grey screen and that problem continued for a couple of days before I began using steps from various support topics from apple concerning the grey screen/blinking file folder.
Ultimately, yesterday I decided to erase my Macintosh HD file as one tip suggested. Following the brief online and on screen (via the process) tips that were there. Once that was completed I attempted to reinstall snow leopard (my most current version on hand) into the pc.
At first, I thought this would work. It looked promising. But, after several hours the installation screen returned with failure. I attempted to repeat. And, even repair drives during this try and re-try process.
Now, today, one of the drives.. "hitachi..." states that it's failing and is in red letters with no ability to repair via the disc utility screen. The Macintosh HD drive shows that it's o.k. But, this drive is listed under the HItachi drive so I think that's where a problem might lay.
So, I guess my question really revolves around.. What if anything can I do to get the hitachi drive back up? (short of taking it to a repair facility and replacing.)
And, how on earth can i get my OSX back up to I have a laptop again.
Operating on a macbook pro here. It's my lifeline. Otherwise, I am using a Windows desktop that i'm not that fond of. lol
I'm trying to bring this 2006 laptop back to life. Trying to avoid a rather expensive repair or the purchase of a new laptop. Also expensive...
Any help would be appreciated.Well, running on a 2006 model. I did not have a startup disc. Initially, it booted up on original software in 2006. Since then, I've upgraded to 10.6 via a box set. And, since then I think I popped it up to lion.
All I have on a disc is snow leopard. And, I can't get farther than the setup screen due to hard drive. I'm taking to a apple authorized repair store right now. We'll see what they tell me . I'm just going to weigh the cost of repair vs. buying new.
Another bad, stupid thing is I had no means of backing up my stuff. So, I might have lost things like music, vids, etc. we'll see if they can recover. If the cost is too much for repair I might just forget it and start over with a new system. Just not sure at this point. -
My MB Air is stuck on a grey screen each time I put my password in
Hello,
When I start up my MB Air and put my password in, it just goes to a grey screen and gets stuck there. Occasionally it does come on, but mostly it does not.
I have a Macbook Air 2011 using OSX Mavericks 10.9.3
Here are some possible causes:
I think it could have something to do with Safari and Firefox, which I've had problems with lately:
Safari - Since I've had this problem with logging on, Safari wasn't working properly. I could only get onto the home pages of websites, and nothing more. Nothing happened when I clicked on links, and I couldn't type anything into Google. I since fixed this problem by disabling an extension.
Firefox - Lately whenever I've opened Firefox, it has automatically gone to an update, failed the update, and then went to Firefox. The first time I was able to get onto my computer Firefox went into a major update which took ten minutes to download, and then Firefox crashed, and now the Firefox icon looks different (it looks like a piece of paper with a ruler pencil and paintbrush).
Also, my computer Hard Drive memory only has 5.3 GB left, and I always get messages saying my disk is almost full.
In any case, this stuff about Safari, Firefox and my disk space is just suggestions of problems I've been having lately, but my main problem is that I keep getting stuck on the grey screen (I can worry about Firefox and the hard drive later).
So any help at all would be appreciated, on how to reliably get my computer started again!
Thanks!Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
I installed a new hard drive into my MacBook and now it grey screens, any ideas to fix it?
Hi Mac Community,
I have a late 2009 aluminum MacBook that was having some troubles recently with the hard drive where it would start to spin up and then click back. My computer slowed WAY down, and I was having boot problems, after doing some reading online I figured it was about to go. So I backed up everything and shortly thereafter the drive went and I couldn't boot in any mode and all the drivechecks using diskwarrior came back as corrupted: unrepairable.
So, no biggie. I upgraded the drive to a Seagate 750GB Momentus XT Hybrid Hard Drive. The install of that went fine and I installed OSX, reloaded everything from time machine, and had my computer back. Until, I performed an OSX software update.
Upon restart, nothing happened. And I mean nothing. With the old harddrive I'd get the apple and it would try and boot in recovery mode. With the new harddrive, I get the boot noise and then a grey screen, I am not able to boot into any mode, or do anything at all. Just a grey screen. So, my question for the apple community, would be, where should I go from here? I am pretty sure that the harddrive was compatible with my machine as I had seen it recommended on these forums. My only thought is to buy a usb to sata cable and remove the new drive and test in using another computer, just to see if the drive is functioning.
Any help would be appreciated! Thanks in Advance. Oh, and in case your wondering why I just dont take in into a Mac store for a fix, I live in a small alaskan town and there is nothing like that around, so, I am the only repair man in town.jrmetzger,
iOS runs on iPads and iPhones; OS X runs on Macs.
Given your situation, I’d highly recommended that you purchase a SATA-to-USB adapter, so that you can test both your old disk and your new disk externally, since it might be that the problem is due to a faulty internal SATA cable rather than due to faulty disks.
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