Grey songs, black songs and the cloud symbol on iphone

in my music library on my iphone with ios7 songs that i have purchased appear in grey with the cloud symbol next to them.I understand that this means they are in the cloud and i could download them, however there are also some songs that have the cloud symbol but are not greyed out what does that mean?
When music is playing on shuffle it will sometimes select one of these songs. am i being charged for data when it does that?
I turned off "use cellular data" in the itunes settings menu, but it doesn't seem to make a difference.

Basics from the manual are restart, reset, restore.
Try all of these.

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I have a 5th Gen iPod Touch, I downloaded an album and 2 of the songs had music videos. I didn't like it so I deleted it. But it still shows the song and the cloud sign next to it. How can I permanently removed songs/vids? On iOS 7

I have a 5th Gen iPod Touch, I downloaded an album and 2 of the songs had music videos. I didn't like it so I deleted it. But it still shows the song and the cloud sign next to it. How can I permanently removed songs/vids? On iOS 7

Go to Settings>iTunes and App Store and turn off SHOW ALL

How do i put songs from the cloud on my iPhone?

I want to put songs that I select from the cloud on my iphone. How do I do that?

Welcome to the Apple Community..
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.

The cover art is missing on my playlists songs, but not for songs in the cloud on my iphone 5s

Ever since I updated to iOS 8, not 8.0.2 (still haven't done that update), the artwork on my music is missing for any songs that are on my phone and in my playlists. My music that is stored in the cloud still has its cover art. All of the songs still play, but I really want the artwork back.

I am not sure how many of you had to re-os, power off multiple times, or restore. So, try these and hit 'like' and/or 'This solved my question' or 'This helped me', if it works as explained below.
What you do on the iTunes is what appears on iPhone. Artwork missing in iPhone is unlikely, if iTunes on PC has them. I am going to be very simple in writing, for everyone to understand as clear as possible. Follow the below steps -
1. Go to iTunes (On PC). Right Click and select 'Get Info'.
2. If any error message gets displayed there, try to play it once or locate that song manually, if you have recently changed the location.
3. Select 'Artwork' tab and ensure the artwork is still there.
4. (Here is the funny part) - Go to 'Info' tab (the tab between 'Summary' and 'Video')
5. Ensure for any particular song, the following values are always captured -
a) Name -
b) Artist -
c) Album - (Most of us tend to delete this album data, to avoid seeing duplicate of the name or artist)
Eg. On my iTunes (PC), a song is categorized -
a) Name - Bad Day (Ladies and Gents - I did not purposely select this song )
b) Artist - Daniel Powter
c) Album - Bad Day
Try the above simple step and see if it works. If not, reply back to me and mention the exact error message. Can try to help.

My itunes will not let me download the music that I purchased on my phone to itunes. So the music show up in itunes but when I go to download it the songs and the download symbol are grayed out. How do I fix this?

I want to upgrade my phone to the new software and it says that I have purchases from my phone not added to my itunes library, so when I go to the songs they are all grayed out and I cannot download. So please help me.

Best route would be to shutdown the computer and restart from cold.
Make a secure backup of your Songs.
Uninstall iTunes.
Install the latest version of iTunes.

When I try to download some of my the songs on the cloud onto my iPhone it tells me they are unavailable for download. It appears to be random like some songs on an album will download others won't.

Anyone with any help including apple themselves...please comment on this.

I am having the same problem.
Example: The entire album "American Idiot" by Green Day will download to my phone except "Wake me up when september ends." I bought this album as a CD when it was released (2004?) and burned it into iTunes. Match seems to accept all songs except one. It will stream it, but it won't download onto my phone.
I am having the same issues with a few select Guns and Roses songs.
Thanks for the help.

My ipad will not turn on; just a black screen with the apple symbol on it.

My nephew was on my IPad then I just frozed on him. So he tried to reset it but it only shows a black screen and the apple symbol on the front. The screen has been going off and on, like if it's trying to reset??? Is this a typical problem with the Ipad? Can the ipad get virus'?

Before taking your iPad to your Apple Store, reboot it: To reboot, hold the power and home buttons at the same time for at least 10 seconds (keep holding past the swipe to shut down bar if it appears) until the Apple Logo appears, then let go of both buttons and your iPad will reset. If that doesn't solve your problem, the next step would be connect to iTunes and restore your iPad. If that fails, THEN you take it to Apple.

I have an iPhone 4 on IOS5. I signed up for itunes match. After everything uploaded to the cloud, my songs are messed up. I'll select a song and the title will show with the right art work but a different song will start playing. Anyone have a solution?

I have an iPhone 4 on IOS5. I signed up for itunes match. After everything uploaded to the cloud, my songs are messed up. I'll select a song and the title will show with the right art work but a different song will start playing. Some songs won't play at all even though they do appear in the itunes store. The artwork almost always shows u blank until you turn it to landscape then it will appear. Anyone know what's going on?

I have found that scrolling through the album list (past albums without art) triggers the progress wheel next to the wifi symbol. You can scroll quickly through the whole collection and then wait! Artwork will appear gradually...
However, repeat visits to the Music App might initially show no artwork again, but it might spontaneously appear more quickly this time. The bad news is that the whole Music App is now sluggish as ****...

ITunes- Why won't half of my music library install? Why is my music corrupted? And where did all my songs in the cloud go?

Alright there are multiple aspects to this problem.
Back in February of 2013, I bought the album "Goodbye Lullaby (Deluxe Edition)" by Avril Lavigne. I have 12 albums that I have bought through iTunes throughout the years by her. I had an iPhone 4S and did not update to iOS 7 right away. Later in October I got the new iPhone 5S and already came pre-installed with iOS 7. Somehow, (and I don't know why or how to fix it) a bunch of my songs (again purchased through iTunes) in the cloud are either hidden or erased and I can't seem to download them. When I received my new phone, I downloaded all the songs that were in iCloud. However I noticed that a few were missing. Then a few weeks later I saw that a lot was missing. I had a total 1,497 songs in the cloud, and now it has been reduced to 701 songs. That's about half of the songs that I have spent from $.99-$1.29 on music through itunes since 2004.
Fast forward to November 5. Avril Lavigne (big fan) released her new album. I pre-ordered it back in Septemeber. Normally the day an album is released I go to the album and pressed the cloud with the down arrow. No problem. However when I went to download this album, all it said was that I purchased it- no cloud with arrow, no nothing. I figured that it was in the cloud so I check under the purchase category in the iTunes App on my iPhone 5S. Again, no luck. Somehow when I logged on to my MacBook it downloaded a copy of the record on the computer. (That's fine. As long as I have the music...)
Then another problem springed up. I saw that Goodbye Lullaby was no longer on my phone, however it was in my iTunes library. I tried removing all of my music off the phone. Then ANOTHER problem came up. I unchecked the box saying "Sync Music" on my phone, and pressed sync. Then for some reason it automatically checked Sync Music, and all the playlists on my computer. I did this process multiple times. I updated iTunes, I reinstalled it. Restarted the computer- Nothing. So not only half of my songs are gone from iCloud, my music that is on iTunes is NOT syncing into my phone. Plus I can't take the music off my phone without iTunes checking the Sync Music boxes again.
the 3rd (and last) problem I have is that the music that did install in the sync became corrupted. So when I went to play them, the Music app would skip over them and then delete them instantly. One full album I had just went in a loop and changed songs lightning fast and then when I exited the album, it was delete.
Please let me know if anyone else has any/all of these problems. I will call Apple to straighten all of this out- and I might have to schedule an appt. at the Genius Bar at the retail store (which is an hour away so if I can get this problem solved here or over the phone that would be great)
Thanks
Duncan.

one last thing: I'm also getting this problem here too:
https://discussions.apple.com/thread/5324398?start=15&tstart=0

I just got iTunes Match and I would like to know if downloading my songs from the cloud uses cellular data?

I just got iTunes Match and would like to know if downloading my songs from the cloud uses cellular data if I am not able to use wifi?

Hi,
Yes, it will use cellular data. If you know that you are going to out of wifi range, you can predownload some music whilst you have a wifi connection.
Jim

Upgrade to iOS7.1 has broken Music. . .can't play songs in the cloud and songs that have been downloaded won't play either.

I've discovered an interesting "feature" of iOS7.1 for the iPad (4th gen).
Since upgrading, I can no longer play music that is in the cloud and when trying to switch to a song that has been downloaded to the device, it won't play either; however, the equilizer graphic indicates that something is playing (bouncing up and down) but the song position indicator stays at 0:00.
Eventually, iTunes/Music (not sure what to call it these days since Apple can't seem to decide either) gives up on the song selected, the on that is not playing, and moves to the next song. If the next song is local to the device, music plays, if it's another song in the cloud, the pattern repeats until it hits a downloaded song. Have also discovered, after my various and simple testing efforts, that I can no longer download songs from the cloud - I was able to download one song but afer that. . .kaput.
It takes a special level of brilliance to send out an update that breaks your own applications/code. . .particularly one so core to the device.
Two words for future releases. . ."Quality Assurance".

I had a similar problem. Try resetting and erasing the phone and restoring from a known good backup.

I have a Iphone 4, upgraded to ios 5 with itunes 10.5 Since doing upgarde to both Itunes and Iphone I am not able to add individual songs from my itunes library to my Iphone. I get a grey listing of the song and the sync symbo but it is not moving.

I have a Iphone 4, upgraded to ios 5 with itunes 10.5 Since doing upgarde to both Itunes and Iphone I am not able to add individual songs from my itunes library to my Iphone. I get a grey listing of the song and the sync symbo but it is not moving. Nothing appears on my phone screen. So not able to add music to my phone and its driving me nuts.....

iOS 7 requires iTunes 11.1.

TS1717 I have older version of itunes on Windows Vista, when i check for updates it states it cannot connect to itunes update server even though i am connected to the internet, i have an iphone that has songs in the cloud and i wan to add them to my libra

I have older version of itunes on Windows Vista, when i check for updates it states it cannot connect to itunes update server even though i am connected to the internet, i have an iphone that has songs in the cloud and i want to add them to my library?

Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/

HT204406 I have purchased match but when i try to play a song from the cloud on my ipad it displays a message of " cannot connect to iTunes Store" and doesn't play the song. i have reset both devices.

I have purchased match but when i try to play a song from the cloud on my ipad it displays a message of " cannot connect to iTunes Store" and doesn't play the song. i have rest both devices.

I called Apple Support and they walked me through it. They told me to basically copy and paste my music to the external hard drive. (I think.) Or maybe it was they had me transfer a folder to the EHD. I don't exactally remember it was a few years back. But I tried to plug in the EHD before starting and...nothing. Still says same thing, "locate file."

I cannot delete music off my phone... I have gone to settings and the cloud stuff is gone. but when I try to swipe left to right or right to left to delete songs I want off my phone, it just plays the song!!!! How do I seriously delete music now?

I cannot delete music off my phone... I have gone to settings and the cloud stuff is gone. but when I try to swipe left to right or right to left to delete songs I want off my phone, it just plays the song!!!! How do I seriously delete music now??

Figured it out.

Grey songs, black songs and the cloud symbol on iphone

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