Greyed out QuickTime logo in Netscape

I need to run the Netscape browser (7.2) for my online bank. I have noticed while surfing that I sometimes get a page with the QuickTime logo on it, but the logo is greyed out with a question mark superimposed on it. I assume this means that if all was well, a QuickTime video should be running. Can anyone tell me what might be going on?

All I have is this QuickTime ? Faq.
Good Luck!
 Cheers! DALE

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