Grid control shows process down but process is up

How can I correct this issue?
the processes are running, but grid control shows them down, is there a manual refresh that needs to be done?

the agent is running on a windows server.
it has been showing down for about a week, and it is still showing down, but all the processes are running.
while looking in grid control the arrow on the top left is pointing down, and red
but when I look further down the screen, I see that all of the arrows are pointing up and green.

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