Grinding noise on DVD/CD player on iMac

I just inserted a DVD into my DVD/CD player. It started making a really loud grinding noise. Now the DVD is stuck and the CD/DVD player is not working. I tried doing a force eject of the DVD through Terminal, but the command is not working. Any idea how to fix this?

An external burner will only show up if you insert a CD or DVD - plug in the drive, insert a DVD and see if it shows.
As for "download"- what exactly are you talking about?

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