Grinding noises and frequent jams in HP Photosmart 6520

A piece of paper tore in the printer the other day and required a bit of tugging to get both pieces out. Since then, the printer has made grinding noises as it prints and every 2nd or 3rd piece of paper jams. And ALL pieces of paper have a notch or small rip at the same point after going through the printer. I checked under the printer and it's at the spot where a small stick of plastic teeth contacts the paper. I think this piece isn't moving at the right time (I can tell it's on a spring), causing the paper to catch on it as it gets pulled up into the machine.  The standard "Paper Jam" routine isn't helping. Anyone have advice for this kind of problem? BTW, the printer prints photos just fine. It's a problem with paper feeding out of the tray. I've also been having frequent network problems with this printer for about a month, but I assume those are unrelated...

Hi , and welcome to the HP Forums! I understand you're getting jams, alongside some grinding noises.  I would like to help! I would recommend removing the ink cartridges from the printer, and perform a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar. I would also recommend the steps in the following documents: A 'Paper Jam' Error Displays on the HP Deskjet Ink Advantage 6520 e-All-in-One and HP Photosmart 6520 e-All-in-One Printer Series A 'Carriage Jam' Message Displays for HP Deskjet Ink Advantage 6520 e-All-in-One and HP Photosmart 6520 e-All-in-One Printer Series Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

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    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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