Groan... iPod skipping songs and other things..

Greetings,
My iPOD is a year old today,I have the "old and archaic" 20GB iPods. Recently i've noticed that my iPod has started skipping songs, that is I select a song to be played and the song features comes up, but then it skips forward to the song ahead. Also this past weekend, when I tried to play my IPOD and I turned it on.. I got an message that says www.apple.com/ipod/support...Also for some reason when I press play the pause sign and the lock feature is still on my iPOD.
This is only recently, after I got the last iPOD update that I seem to be having problems. A bit ironic, I think.
Anyway, i'd be greatful for some help.
Thanks

Hi! Had problems on the iTunes. My iPod didnt show up and the technical help person from the phone service told me to restore it. That was just a week after I bought it... It's the first time I have an iPod. Just don't know what's normal or not. Can't imagine why I have all the problems if I'm following the "rules" if you know what I mean. Love the iPod but I'm kind of disappointed by all the problems...

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