Group and Owner fields blank when viewing Service Request results via UWQ

When looking at a row that represents a service request in either the UWQ or View Service Requests (search form) the group and owner columns are blank only for some of my users.
If you look at the detail for the SR, there is a owner and group.
Not sure what the issue is..? Inherited this role.
-JP

Which release is this occuring? At the first glance it looks like an issue that cropped up in 11.5.3. and has been fixed since.

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Hi all,
On my project, the table ANLU is containing many specifics fields.
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On the GGB0, Asset Accounting / master data, the check point includes the ANLU on the table fields. But, once my rule created, when I want to activate it on the TCODE OACV, the field group proposed don't include data from ANLU (only ANLA and ANLB)
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Hi Rob,
Can you tell me how can i solve this issue.
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Short text
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Keeping Groups and their Details together when printing a report

So I created my Groups...[Claim #], [Rec #], [Line #], and [Service_Date] and set the Group Properties Page Break and checked
Between each instance of a group. I also made the
Keep Together property to True for all my Row groups and details then.
When I run in Preview it looks PERFECT!. Then when I actually go to print the report, the grouping is printing on one page and the details on the following page. This is unacceptable.
Then I Googled and found this...
https://connect.microsoft.com/SQLServer/feedback/details/428595/keep-together-property-not-working-in-ssrs-2008
Which makes it seems as though the Keep Together Property has a bug. Unless the
Keep Together implies in Report Design View. But it does say
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http://social.msdn.microsoft.com/Forums/sqlserver/en-US/692d85d3-87fe-483f-8267-98213795ef1e/third-major-flaw-with-reporting-services?forum=sqlreportingservices
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Hi ITBobbyP,
According to your description, you have Groups [Claim #], [Rec #], [Line #], and [Service_Date] in the report, and added Page Break to the groups. The report looks normal when you preview it, but when you go to print the report, the groups displayed on one
page and the details on the following page.
Based on my knowledge, the issue is due to report size. Page orientation of report is Portrait(8.5in X 11in). If the width of tablix is larger than report page, the groups and details will be displayed on different pages. In this case, we need to change
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Right-click outside of the report body and click Report Properties.
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For more information about setting page size, please refer to the following document:
https://community.dynamics.com/crm/b/magnetismsolutionscrmblog/archive/2013/10/30/ssrs-using-page-size-and-interactive-size-to-manage-printing.aspx
If you have any questions, please feel free to let me know.
Best Regards,
Wendy Fu

Keyword and description fields missing when add bookmark

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Best practices when making service requests

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I would like to send automatically an E-mail when the Service Request is saved. I created a new policy within context "Intent Driven Interaction" . I chose the IC event "OrderSaved" and the relevant Business Roles. In my rule I chose the condition "If current Event equals Order was saved" and the action "Send out going E-Mail Using Mail Form". I created an interaction profile that is assigned to the Service Manager Profile "IDI Default".
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Thanks a lot for your fast response, unfortunately this is not what i was looking for.
Kind regards
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If your question is solved, please mark as answered.
Edited by: Hannes Wegehenkel on Sep 22, 2010 2:38 PM

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Hi all,
I have a Service Manager 2012 environment that has gone through an in-place upgrade from SCSM 2010.
In the SCSM 2010 environment, Service Requests were implemented by extending the Incident class with an attribute that would denote whether the work item was an Incident or a Service Request.
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Error when updating Service Request - 12.1.3

eBus 12.1.3 - DB 11.2.0.1 - RHEL 4.8
When updating a service request we receive the error as follows:
ORA-01438: value larger than specified precision allowed for this column in Package CS_ServiceRequest_PVT Procedure Update_ServiceRequest.
The notes input isn't all that long compared to ones in the past. If it is based on another field I can't identify which one it is.
I enabled a trace during the process and this was the section after the updated was attempted.
PARSE #125:c=1999,e=1131,p=0,cr=0,cu=0,mis=1,r=0,dep=1,og=1,plh=0,tim=1342466511527089
EXEC #125:c=5999,e=5829,p=0,cr=1,cu=1,mis=1,r=0,dep=1,og=1,plh=3977838810,tim=1342466511533163
ERROR #125:err=1438 tim=1342466511533218
STAT #125 id=1 cnt=0 pid=0 pos=1 obj=0 op='UPDATE CS_INCIDENTS_ALL_B (cr=0 pr=0 pw=0 time=0 us)'
STAT #125 id=2 cnt=1 pid=1 pos=1 obj=58779 op='TABLE ACCESS BY USER ROWID CS_INCIDENTS_ALL_B (cr=1 pr=0 pw=0 time=0 us cost=1 size=285 card=1)'
CLOSE #125:c=0,e=42,dep=1,type=0,tim=1342466511533719
=====================
PARSING IN CURSOR #124 len=37 dep=1 uid=175 oct=45 lid=175 tim=1342466511533847 hv=1888065881 ad='0' sqlid='aahpwzps8m6at'
ROLLBACK TO UPDATE_SERVICEREQUEST_PVT
END OF STMT
PARSE #124:c=0,e=30,p=0,cr=0,cu=0,mis=0,r=0,dep=1,og=0,plh=0,tim=1342466511533844
EXEC #124:c=1000,e=17838,p=0,cr=0,cu=4,mis=0,r=0,dep=1,og=0,plh=0,tim=1342466511551774
CLOSE #124:c=0,e=4,dep=1,type=3,tim=1342466511551833
CLOSE #122:c=0,e=4,dep=1,type=3,tim=1342466511551876
=====================
I have compiled the forms for JTF, CS, CSC
I also ran utlrp.sql to recompile invalid objects and still no luck.
No luck in metalink thus far. Where would the next logical place be to look for the cause of this error? Thanks

It appears to be attempting to update all the columns in the statement, I am not sure which ones have data vs which don't.
<****----------------------STATEMENT---------------------------------------****>
UPDATE CS_INCIDENTS_ALL_B SET INCIDENT_STATUS_ID = :B174 , INCIDENT_TYPE_ID =
:B173 , INCIDENT_URGENCY_ID = :B172 , INCIDENT_SEVERITY_ID = :B171 ,
INCIDENT_OWNER_ID = :B170 , RESOURCE_TYPE = :B169 , INVENTORY_ITEM_ID =
:B168 , CUSTOMER_ID = :B167 , ACCOUNT_ID = :B166 , CURRENT_SERIAL_NUMBER =
:B165 , EXPECTED_RESOLUTION_DATE = :B164 , ACTUAL_RESOLUTION_DATE = :B163 ,
CUSTOMER_PRODUCT_ID = :B162 , BILL_TO_SITE_USE_ID = :B161 ,
BILL_TO_CONTACT_ID = :B160 , SHIP_TO_SITE_USE_ID = :B159 ,
SHIP_TO_CONTACT_ID = :B158 , INSTALL_SITE_USE_ID = :B157 ,
INCIDENT_ATTRIBUTE_1 = :B156 , INCIDENT_ATTRIBUTE_2 = :B155 ,
INCIDENT_ATTRIBUTE_3 = :B154 , INCIDENT_ATTRIBUTE_4 = :B153 ,
INCIDENT_ATTRIBUTE_5 = :B152 , INCIDENT_ATTRIBUTE_6 = :B151 ,
INCIDENT_ATTRIBUTE_7 = :B150 , INCIDENT_ATTRIBUTE_8 = :B149 ,
INCIDENT_ATTRIBUTE_9 = :B148 , INCIDENT_ATTRIBUTE_10 = :B147 ,
INCIDENT_ATTRIBUTE_11 = :B146 , INCIDENT_ATTRIBUTE_12 = :B145 ,
INCIDENT_ATTRIBUTE_13 = :B144 , INCIDENT_ATTRIBUTE_14 = :B143 ,
INCIDENT_ATTRIBUTE_15 = :B142 , INCIDENT_CONTEXT = :B141 ,
EXTERNAL_ATTRIBUTE_1 = :B140 , EXTERNAL_ATTRIBUTE_2 = :B139 ,
EXTERNAL_ATTRIBUTE_3 = :B138 , EXTERNAL_ATTRIBUTE_4 = :B137 ,
EXTERNAL_ATTRIBUTE_5 = :B136 , EXTERNAL_ATTRIBUTE_6 = :B135 ,
EXTERNAL_ATTRIBUTE_7 = :B134 , EXTERNAL_ATTRIBUTE_8 = :B133 ,
EXTERNAL_ATTRIBUTE_9 = :B132 , EXTERNAL_ATTRIBUTE_10 = :B131 ,
EXTERNAL_ATTRIBUTE_11 = :B130 , EXTERNAL_ATTRIBUTE_12 = :B129 ,
EXTERNAL_ATTRIBUTE_13 = :B128 , EXTERNAL_ATTRIBUTE_14 = :B127 ,
EXTERNAL_ATTRIBUTE_15 = :B126 , EXTERNAL_CONTEXT = :B125 , RESOLUTION_CODE =
:B124 , PROBLEM_CODE = :B123 , ORIGINAL_ORDER_NUMBER = :B122 ,
PURCHASE_ORDER_NUM = :B121 , CLOSE_DATE = :B120 , PUBLISH_FLAG = :B119 ,
OBLIGATION_DATE = :B118 , QA_COLLECTION_ID = :B117 , CONTRACT_SERVICE_ID =
:B116 , CONTRACT_ID = :B115 , CONTRACT_NUMBER = :B114 , PROJECT_NUMBER =
:B113 , CUSTOMER_PO_NUMBER = :B112 , CUSTOMER_TICKET_NUMBER = :B111 ,
TIME_ZONE_ID = :B110 , TIME_DIFFERENCE = :B109 , PLATFORM_ID = :B108 ,
PLATFORM_VERSION = :B107 , PLATFORM_VERSION_ID = :B106 , DB_VERSION = :B105
, CP_COMPONENT_ID = :B104 , CP_COMPONENT_VERSION_ID = :B103 ,
CP_SUBCOMPONENT_ID = :B102 , CP_SUBCOMPONENT_VERSION_ID = :B101 ,
CP_REVISION_ID = :B100 , INV_ITEM_REVISION = :B99 , INV_COMPONENT_ID = :B98
, INV_COMPONENT_VERSION = :B97 , INV_SUBCOMPONENT_ID = :B96 ,
INV_SUBCOMPONENT_VERSION = :B95 , SITE_ID = :B94 , CUSTOMER_SITE_ID = :B93 ,
TERRITORY_ID = :B92 , CUST_PREF_LANG_ID = :B91 , COMM_PREF_CODE = :B90 ,
CUST_PREF_LANG_CODE = :B89 , LAST_UPDATE_CHANNEL = :B88 , TIER = :B87 ,
TIER_VERSION = :B86 , OPERATING_SYSTEM = :B85 , OPERATING_SYSTEM_VERSION =
:B84 , DATABASE = :B83 , CATEGORY_ID = :B82 , GROUP_TYPE = :B81 ,
OWNER_GROUP_ID = :B80 , GROUP_TERRITORY_ID = :B79 , OWNER_ASSIGNED_TIME =
:B78 , OWNER_ASSIGNED_FLAG = :B77 , UNASSIGNED_INDICATOR = :B76 ,
INV_PLATFORM_ORG_ID = :B75 , PRODUCT_REVISION = :B74 , COMPONENT_VERSION =
:B73 , SUBCOMPONENT_VERSION = :B72 , CATEGORY_SET_ID = :B71 ,
EXTERNAL_REFERENCE = :B70 , SYSTEM_ID = :B69 , ERROR_CODE = :B68 ,
INCIDENT_OCCURRED_DATE = :B67 , INCIDENT_RESOLVED_DATE = :B66 ,
INC_RESPONDED_BY_DATE = :B65 , INCIDENT_LOCATION_ID = :B64 ,
INCIDENT_ADDRESS = :B63 , INCIDENT_CITY = :B62 , INCIDENT_STATE = :B61 ,
INCIDENT_COUNTRY = :B60 , INCIDENT_PROVINCE = :B59 , INCIDENT_POSTAL_CODE =
:B58 , INCIDENT_COUNTY = :B57 , SR_CREATION_CHANNEL = :B56 , COVERAGE_TYPE =
:B55 , BILL_TO_ACCOUNT_ID = :B54 , SHIP_TO_ACCOUNT_ID = :B53 ,
CUSTOMER_PHONE_ID = :B52 , CUSTOMER_EMAIL_ID = :B51 ,
LAST_UPDATE_PROGRAM_CODE = :B50 , LAST_UPDATED_BY = :B49 ,
LAST_UPDATE_LOGIN = :B48 , LAST_UPDATE_DATE = :B47 , BILL_TO_PARTY_ID =
:B46 , SHIP_TO_PARTY_ID = :B45 , PROGRAM_ID = :B44 , PROGRAM_APPLICATION_ID
= :B43 , REQUEST_ID = :B42 , PROGRAM_LOGIN_ID = :B41 , BILL_TO_SITE_ID =
:B40 , SHIP_TO_SITE_ID = :B39 , STATUS_FLAG = :B38 , OBJECT_VERSION_NUMBER =
:B37 +1, INCIDENT_POINT_OF_INTEREST=:B36 , INCIDENT_CROSS_STREET=:B35 ,
INCIDENT_DIRECTION_QUALIFIER=:B34 , INCIDENT_DISTANCE_QUALIFIER=:B33 ,
INCIDENT_DISTANCE_QUAL_UOM =:B32 , INCIDENT_ADDRESS2 =:B31 ,
INCIDENT_ADDRESS3=:B30 , INCIDENT_ADDRESS4=:B29 , INCIDENT_ADDRESS_STYLE=
:B28 , INCIDENT_ADDR_LINES_PHONETIC =:B27 , INCIDENT_PO_BOX_NUMBER =:B26 ,
INCIDENT_HOUSE_NUMBER =:B25 , INCIDENT_STREET_SUFFIX =:B24 ,
INCIDENT_STREET =:B23 , INCIDENT_STREET_NUMBER =:B22 , INCIDENT_FLOOR=:B21 ,
INCIDENT_SUITE =:B20 , INCIDENT_POSTAL_PLUS4_CODE =:B19 ,
INCIDENT_POSITION =:B18 , INCIDENT_LOCATION_DIRECTIONS=:B17 ,
INCIDENT_LOCATION_DESCRIPTION =:B16 , INSTALL_SITE_ID =:B15 ,
INV_ORGANIZATION_ID= :B14 , OWNING_DEPARTMENT_ID = :B13 ,
INCIDENT_LOCATION_TYPE = :B12 , INCIDENT_LAST_MODIFIED_DATE = SYSDATE,
MAINT_ORGANIZATION_ID = :B11 , INSTRUMENT_PAYMENT_USE_ID = :B10 ,
SLA_DATE_1 = :B9 , SLA_DATE_2 = :B8 , SLA_DATE_3 = :B7 , SLA_DATE_4 = :B6 ,
SLA_DATE_5 = :B5 , SLA_DATE_6 = :B4 , SLA_DURATION_1 = :B3 , SLA_DURATION_2
= :B2
WHERE
ROWID = :B1
<****----------------------END STATEMENT---------------------------------------****>
After that statement this is what the tkprof generated reports shows
<****------------------------------------TKPROF-----------------------------------------****>
call count cpu elapsed disk query current rows
Parse 1 0.00 0.00 0 0 0 0
Execute 1 0.00 0.00 0 1 1 0
Fetch 0 0.00 0.00 0 0 0 0
total 2 0.00 0.00 0 1 1 0
Misses in library cache during parse: 1
Misses in library cache during execute: 1
Optimizer mode: ALL_ROWS
Parsing user id: 175 (recursive depth: 1)
Rows Row Source Operation
0 UPDATE CS_INCIDENTS_ALL_B (cr=0 pr=0 pw=0 time=0 us)
1 TABLE ACCESS BY USER ROWID CS_INCIDENTS_ALL_B (cr=1 pr=0 pw=0 time=0 us cost=1 size=285 card=1)
SQL ID: aahpwzps8m6at
Plan Hash: 0
ROLLBACK TO UPDATE_SERVICEREQUEST_PVT
call count cpu elapsed disk query current rows
Parse 1 0.00 0.00 0 0 0 0
Execute 1 0.00 0.01 0 0 4 0
Fetch 0 0.00 0.00 0 0 0 0
total 2 0.00 0.01 0 0 4 0
Misses in library cache during parse: 0
0 UPDATE CS_INCIDENTS_ALL_B (cr=0 pr=0 pw=0 time=0 us)
1 TABLE ACCESS BY USER ROWID CS_INCIDENTS_ALL_B (cr=1 pr=0 pw=0 time=0 us cost=1 size=285 card=1)
SQL ID: aahpwzps8m6at
Plan Hash: 0
ROLLBACK TO UPDATE_SERVICEREQUEST_PVT
call count cpu elapsed disk query current rows
Parse 1 0.00 0.00 0 0 0 0
Execute 1 0.00 0.01 0 0 4 0
Fetch 0 0.00 0.00 0 0 0 0
total 2 0.00 0.01 0 0 4 0
Misses in library cache during parse: 0
Parsing user id: 175 (recursive depth: 1)
<****------------------------------------END TKPROF-----------------------------------------****>

Group and Owner fields blank when viewing Service Request results via UWQ

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