Group Text messages suddenly stopped working

One of our I-phone 5 suddenly stopped being able to receive group texts. We tried turning off the phone and then back on, as well as toggling the group messaging switch on and back off. Does anybody know why this might be happening?
Thanks!

gtimoff,
Morning!
I can help with the text messaging. Please PM me directly with your name and mobile number so I can look into this. Or Contact Us for immediate assistance. 
Thank you!

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