Groups are not displaying in the user's member of tab

Hi ,
We have a issue,
After mapping any AD group in CMC,the groups and users are displaying in the cmc list. but when we go to the properties of the user and member of option ,the groups are not displaying .
After restarting the CMS every thing works fine.
Every time after adding a new user we should restart the CMS, it is very difficult for us as number of users are working on this .
We are using number of AD groups.
Is there any resolution for this with out restarting the CMS.
Thank you in advance.
Environment -
BO XI3.1,
LDAP authentication.
Thanks & Regards,
Collin.

The LDAP graph is responsible for showing the membership when viewing the user properties, an issue like this would indicate the graph is not auto updating. It normally builds when starting the CMS then every 15 minutes or so for new users (depending on system activity). It shouldn't lose any info (if it does this indicates a caching or communication problem with AD). There is a graphtimeout setting in the registry (search SAP notes) if this were disabled then it may cause similar symptoms.
I'm not aware of any bugs in 3.1 causing this behavior so you may need to open a case with support (authentication team) to help troubleshoot.
Regards,
Tim

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