Groupware :  SAP CRM 4.0 to MS outlook (Public Folder)

Hi all,
We are trying to get the groupware integration working and have been running into some issues.
Currently i am able to send BPs from SAP CRM to MS Outlook  (public contact folder)
But when i create a new contact in the public contact folder and select the appropriate Category, the contacts dont get replicated to SAP CRM.
Also when i make any changes to the existing contacts which were synchronized from CRM, they dont get replicated to SAP CRM.
Any direct would be appreciated.
Thanks,
Hemant

Hemant,
Could you share the process and any documenation on this subject. We are currently working on MS Outlook integration with CRM 5.0 and any direction are documentation will be appreciated. My email ID is [email protected] Thanks.
Chandhu

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