Groupware Vs Duet for Outlook integration

Hi,
We are evaluating CRM integration with Outlook using groupware vs duet. The requirement is to synchronize activities and business partners in bidirectional way. Can someone share their experience here ?

Gregor,
Thank You.
We too will be going for One way synchronization of BP data from CRM to Outlook and bidirectional exchange for Activities and Email.
"We're also configured the bidirectional synchronisation of Activities to the Outlook Tasks and Calender. But that is not a perfect solution especally when it comes to partners assigned to the activity."
Can you explain what issues you have faced in this scenario ?
Also when we have just the above listed scenarios, the debate is what other advantages that Duet can offer other than the above features which are already supported by SAP Groupware connector ? Obviously Duet comes with a special user interface on Outlook that is supposed to be more intuitive than the other. Also Duet has so many other features beyond Sales Management, which may not be needed for us. I guess, the question is what does SAP recommend between Duet and Groupware connector when it comes to simple CRM sales management ?
Thanks

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Plz send step by step process for Outlook integration with SAP

Hi Basis experts
Plz send step by step process for Outlookexpress integration with SAP.
plz send if anybody have at the earliest.
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Supriya

Dear Supriya,
If it is in SAP then please go through the below mentioed site
http://www.duet.com/
please tell me where in you want to integrate?
Outlook Configuration with SAP-EP is a PPT file.
please mail me your id i will send it accross.

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We have outlook integration installed, but it does not work, nor do we know what it's supposed to do. We would be grateful for any documentation of any kind concerning outlook integration(configuration, capabilities, etc.). How/where can we find this?
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We are running SAP Business One 2007 A PL 44

Hi Greg,
Take a look at this link ..it shows you how it works
https://www.sdn.sap.com/irj/scn/businessone-elearning
look for outlook integration
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I have the following environment :
Four Citrix Servers --> SAP B1 Application Server --> License Server --> B1isn + SQL Server --> DB Server.
First, which server/s would I configure for outlook integration from the "Mail Settings" window? This is where the admin would enter the SMTP server, SMTP port, etc. Which servers would require that the Outlook Integration tool to be installed? Second, I have read on most forums that configuring the "Mail Settings" window is the only step needed to begin sending e-mails from SAP B1; is this true? Third, If the admin did not originally install the Outlook Integration tool when installing SAP, how would I go about installing the tool now?
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Further to this, there is a transaction code that calls this function module: SRDEBUG (see OSS Note 1004248). It's a little quirky but it does work.
1) Set your external breakpoint.
2) run transaction SRDEBUG. This will display a pop-up asking if you want to stop debugging. This pop-up must remain active until you want to stop debugging, so just leave it hanging there while you debug.

Can Outlook Integration create the activity from an email automatically?

I have an SAP client who's customer service department receives a lot of emails, we would like for Outlook integration to import these into SAP as activities automatically, instead of the user doing it manually. Is this possible?
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It might be possible but not easy. At least, you need to develop your own program to achieve your goal if that is an option.
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Gordon

Does the Outlook Integration Standalone add-on work over HTTPS?

We have a customer who is using MS CRM over HTTPS for out of the network access to Outlook and MS CRM within Outlook.
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Brodie

Dear Brodie,
SAP Business One Outlook Integration (Standalone) needs to have Microsoft Outlook installed on the workstation.
Refer to [http://service.sap.com/smb/sbo/documentation|http://service.sap.com/smb/sbo/documentation].
So if the locally installed Microsoft Outlook is able to connect to (for excample) an Exchange Server in order to sync its own emails, then its no problem for Outlook Integration too.
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I think it was originally developed for Sales persons, who are visiting their customers, but either no or very limited bandwith is available in order to connect to any network outside the local Intranet. These Sales persons does not need to have a SAP Business One client installed on their laptop, but only the Standalone version of Outlook Integration (OI) and Microsoft Outlook itself.
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Edited by: Mario Schoenberg on Jan 5, 2009 3:20 PM

Outlook Integration add on not started correctly

Hi,
After registered Add-on for Outlook Integration and at the time of starting add-on ,below message come appeared.
Set-Up function of add-on failed(c:\Program Files\SAP\SAP Business One\AddOns\SAP\Outlook_Integration\BO_Outlook.exe)

Hi,
Welcome you post on the forum.
What is your B1 version and PL?
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I am not able to do outlook integration for ms outlook 2013 with SAP B1 9.0 PL08.
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Is this supported by SAP B1 or not.?
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Hi,
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Weu2019re looking at implementing CRM and have some questions on whether SSO (Single Sign-On) is a requirement for integrating Outlook with CRM for access via Mobile\Blackberry devices or not. I've the following questions:
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Outlook integration for 8.8

Is Outlook integration supported yet for SAP Business One 8.8(customer in ramp-up)?
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outlook intergration issue with 8.8
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Skype 6.1 for Windows Desktop with Outlook Integra...

Introducing Skype 6.1 for Windows, now with Outlook integration and a visual update to the toolbar. This is an exciting update because the time spent on email by many people is still significant. And if you're like many of us who work at Skype, we spend lots of time toggling between our email and Skype desktop clients. Now it's really convenient to send a Skype instant message, start a free Skype to Skype call, or make a call to any mobile or landline - all within Outlook.
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↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Thanks. Let's continue with the "Outlook integration not working" investigation in this seperate topic: http://community.skype.com/t5/Windows/Skype-6-1-Outlook-Integration-not-working-Windows-8-Office-201...
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Tables for Sent Mail via Outlook Integration Add-On

Dear All,
I am using Outlook Integration Add-On to send the mail via Microsoft Outlook. But I have noticed that whatever I sent using this add-on, the record is not saving in the database tables i.e. OALR, OAOB or AOB1. Can you please tell me whether it is the default behavior or SAP stores this data in other tables. ? I am using SAP 8.82 PL-09
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Ankit Chauhan

Hi Nagarajan K,
I checked it with @BO_ but not able to find it. Still you can access my system.
Team ID is: 412 665 665
Password: 9286
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MS Outlook Integration with SAP

Hi,
I have few questions on outlook integration ( CRM 4.0) which is as follows.
1) Can we integrate Email by implementing Outlook integration in CRM 4.0? I heard that we can only integrate activities and tasks with SAP and MS outlook
2) When we create contact information in the account screen in CRM PCUI under relationship tab, the attributes like email id, mobile number, fax number, designation and department gets stores in relationship pop up in CRM GUI. Can I transfer these data (maintained in relationship pop-up in GUI) to MS outlook? I heard it has to be maintained in contact master data and not in relationship pop-up.
3) When a Contact Person is exchanged from CRM to Groupware having the relationship Is Contact Person For to an Organization in CRM, the name of the Company is displayed in Outlook Contact data. Also there is an option to display the address of the organization in the contact persons communication fields. If the name of the Organization is changed or address data or communication fields are changed at a later point in time in CRM the updated name or address of the Company is not reflected in groupware contact for this Contact person. Is this True?
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Points will be rewarded****************

Hi
1) Unread eMails are shown in the inbox. In standard nothing more, but you can read the inbox entries and from there on build your own functionality to create an activity from there (pretty difficult). Other than that, only activities and tasks are integrated.
2) It can be done. A customer of mine did it together with SAP, but they both together spend some 100 days into this solution - obviously not a standard solution.
3) Yes, it is not updated as the shown adress is only inherited and does not belong to the CP. The CP is only updated if its own CRM data is changed.
4) This is not a standard functionality of the groupware integration. However you could customize a reverse partner determination from contact person to its BP and put that into the business partner. I would try and trigger it OnSave, otherwise you need to go into the BAPI_Order_Save and program it yourself.
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Outlook integration backend server based outlook integration

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we are usering CRM 7.0 with backend server based outlook integration. We are using the 'Customer and Contact ' subscription.
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Juergen Ritz

Kiran,
The answer to your question, is you need to follow the groupware integration guides for CRM 40 as the instructions are the same. The only thing that changes is the mapbox is now an ABAP program, so you can ignore the mapbox configuration steps in those documents(but still excute the customizing downloads).
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Cannot send alert from SAP by Outlook integration

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We are on SAP8.8. When we create an Alert for a user query, we want to send the report by e mail as well.
We can receive the report by message in SAP. We have no error message in SAP to say send out failed.
But we didn't receive anything from SAP for the report.
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Regards,
Yuka

hi,
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Groupware Vs Duet for Outlook integration

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