Grrrrr..... What on earth is going on with the quicktime convert to mp4?
What on earth is going on with MP4 / quicktime?
To convert an avi. file to mp4 is taking as long as it takes to watch the entire movie!
I am converting a movie from avi. over to mp4 using the ($44) upgrade facility on quicktime and it is taking the length of the entire movie to convert it over?
Any ideas?
Many thanks in advance
Cheers
Rob
Rob,
That's about right. It won't be sudden, but it would be nice! Two hours is pretty good. You won't get much faster than that.
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OMG! ..what on Earth is going on with Version?
OMG!!! ...I've never experienced anything like this in my 49 yrs dealing with customer service.
I will try and make this as quick and least painful to read.
First, I'm a recently returning customer after leaving Verizon for over ten years.
My wife works from home so I needed the caller ID to reflect her name not mine so she called to have it changed. What Verizon did was cut my services for a full day to transfer the account to her name. Why they had to go this route to simply change the caller ID name is beyond me. Anyway, we got our services back and were happy to put that frustration behind us.
Little did I know this was just the start of the worst business dealing with a service provider in my life. Apparently there was a small balance of $51.43 left in the old account. I paid that balance in full. However, that balance was transferred to my new account despite it being paid.
Guess what? ...they cut my services because of that same $51.43. Okay, at this point I'm a little angry but sure that once I point out the billing error this problem would go away. After spending 45 minutes on the phone with billing they told me they transffered the paid balance from the old account to the new account and all should be good.
Guess what? ...they cut my services again because of the same $51.43. (right in the middle of watching a Verizon rented movie) At this point, I'm beyond a little frustrated . I had to pay the same $51.43 to get my services restored until I could call during business hours. After another 45 minutes on the phone with billing, they refunded my $51.43 and assured me this issue would go away.
Guess what? ...they add the same $51.43 back on to my bill and start sending me past due notices.
At this point, I'm ready to through in the towel and switch services. I contacted billing again and asked to speak to a supervisor. After being on hold for 20 minutes, I spoke to a supervisor named Ashley. She was very nasty and did not care two cents about my issues and said I needed to speak to the accounting department. She put me back on hold and when I got to the accounting department she said I had to resolve the issue with the billing department. Are you kidding me???
When I refused to be transferred back to billing she said that she would have her supervisor contact me. I'm not holding my breath that they will call me back.
What am I to do? Will this issue ever go away? How can a service provider be so horrible to deal with, and why can't they fix such a simple error?
I have recorded every single phone conversation with customer service. If they don't get back with me and resolve this issue once and for all I will be switching services.
Again ...OMG!!! ...what on Earth is going on with Verison and their customer service?
-MannyYour issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
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What on earth is going on with my connection?!
So, Infinity installed and activated on Tuesday (18/10). OR Engineer informed me I was the first to have infinity installed on the Peterborough Central (01733) exchange so whether this has contributed to the problems I am experiencing and about to enlighten you with I do not know but anyway..........
Day 1 - Installation went a treat. Engineer arrived at 2pm and was gone within the hour. Took my first BT Speedtester test @ 4pm and results were as follows:
Date Download IP Profile Upload IP Profile
18/10/2011 16:00 34025 Kbps 38718 Kbps 7757 Kbps 10000 Kbps
Internet was used up to around 11pm without any problems before I called it a night.
Day 2 - Woke up in the morning, turned on PC, opened IE9 and could not browse any pages. Just a blank screen with the little loading icon spinning in the tab at the top of the page. Thought nothing of it, went to work, came home around 7pm, turned on PC, opened IE9 and same again. Could not browse one single page. Phoned BT India, explained all the lights on my HH3/modem were working as they should and both my PC and Hub manager confirmed I was connected to the Internet. We proceeded to reset IE9, done a factory reset on the HH3, even tried my laptop (both wired and wirelsss) to see whether I could browse any pages but none of this worked. India said they would do further checks that night and call me back by 9.30pm. They never did, I accepted defeat and went to bed.
Day 3 - Woke up around 4am, decided to try IE9 and heaven above, I was able to browse the internet again! Went back to bed, got up, went to work, came home in the evening, turned on PC, opened IE9 and again all was great!! BT Speedtester tests taken that day were as follows:
Date Download IP Profile Upload IP Profile
20/10/2011 04:30 34550 Kbps 38718 Kbps 8253 Kbps 10000 Kbps
20/10/2011 19:05 26370 Kbps 38718 Kbps 8010 Kbps 10000 Kbps
Day 4 (yesterday) - Turned on PC for first time at around 4:15pm and for the first 3 hours all was great. Then the **** hit the fan again and all of a sudden, whilst pages were loading, they were literally taking minutes. Some simply wouldn't load at all! Phoned India again, was informed I had a fault on my line and an engineer would contact me. BT Speedtester tests taken that day were as follows:
Date Download IP Profile Upload IP Profile
21/10/2011 16:40 14462 Kbps 38718 Kbps 4469 Kbps 10000 Kbps
*21/10/2011 21:40 579 Kbps 38718 Kbps 2871 Kbps 10000 Kbps
*Test taken in the midst of all the troubles.
Day 5 (today) - OR Engineer arrived at around 8.30am without prior notice. He does a line test and all was ok. He had a text message on his mobile that said I should be receiving the full 40mb down / 10mb up. I turned on PC, opened IE9 and surprise surprise all was working as it should again. Because of this, the OR did not conduct any further checks, said 'if it ain't broken don't fix it' and left! All seemed good until 3.30pm when pages were again becoming painfully slow. I again phoned India who said they'll send another engineer out to me in the morning. Anyhow, this continued until 11.30pm (40 mins ago as I write this) when everything started to work as it should again!?! BT Speedtester tests taken today were as follows (I could not take any other tests in between as the internet was simply too slow to cope):
Date Download IP Profile Upload IP Profile
22/10/2011 09:30 35671 Kbps 38718 Kbps 8136 Kbps 10000 Kbps
22/10/2011 12:15 35816 Kbps 38718 Kbps 2168 Kbps 10000 Kbps
22/10/2011 15:15 33660 Kbps 38718 Kbps 8185 Kbps 10000 Kbps
22/10/2011 23:35 35565 Kbps 38718 Kbps 8228 Kbps 10000 Kbps
So what on earth is going on here?! I know it's not the PC, I don't believe it's the equipment (hardware or software). It's like someone turns a switch on and off as and when they'd like my broadband to work?! I have practically sat at the PC for 8 straight hours trying to load pages to no avail (or at least taking far too long to load) then suddenly out of nowhere, it starts to work as normal again?!
If it's working in the morning when the engineer arrives what's he going to do? Absolutely nothing! I don't need to be Einstein to know that come the afternoon it'll go down again!
Has any of you ever experienced anything like this? Please say you have and if so how on earth did you rectify it (assuming you have)?!
Any advice/help would be gratefully received.
Many thanks.
Paul
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010Really pleased to hear that mate, even if it isn't really the outcome you wanted.
Of course it could well be either the HH3, hub or both. Personally, I don't think it is as like I mentioned in my opening post, it's like somebody switches a button on and off as and when they want me to use broadband. Take yesterday for example, from 8.30am-3.30pm the internet was working perfectly. From 3.30pm-11.30pm, I struggled to do any browsing as pages were that slow. From 11.30pm onwards and as I write this at 7.30am, it's working perfectly again. And I bet you now at some stage this afternoon, it will practically come to a complete standstill again.
Engineer arriving between 8am-1pm but if it all looks good, what can he do?! I need them to be here when it's not working properly. Given I'm in the 10 day training period, I've tried to use the internet as much as possible as suggested. Perhaps in my case this is having a reverse effect and slowing me down or throttling me instead?! It has to be something between the exchange and cabinet or a fault at both as the only things that have changed my end are 1. The face plate to the master socket, 2. the HH3, 3. the modem and 4. the cables attached to both and given one minute my broadbans is fine and the next it practically stalls, I think the issue rules out any hardware/software fault.
But maybe chasing this equipment is worth a try?
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010 -
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You can be ticked off all you want, that's your perogative. But whether you paid for the iPad or it was a gift, if you don't want to own a useless brick of a device, you might want to give restoring the iOS software a try. -
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Thanks for posting. There are no reports of any specific issues with DNS servers but I can check your connection etc for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile.
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
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Spoiler (Highlight to read)
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**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan -
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Duplicate Post See: Re: KitKat Update Issues
<<Moderator Note: Please link to posted answers instead of making several identical posts.>>
Message edited by: Admin Moderator
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