Gs broke now replacement phone wont sync at all

Lost my trusted GS when it fell off my motorcysle and got run over by a car.  I was able to pick up the phone and head over to apple store.  they removed the sim card from my old phone placed it in a new one and told me i should have no problems once I synce with itunes.  Well that was three day ago and the new phone will not sync at all. 
My old phone synced perfectly.  it ran 3.2 but the new phone has 4.3.3.  Not only would it not download my apps and music but it seems much slower than my old phone.  It even locked up requiring me to power it down/ restart before i could use it again
What could be the problem.  I have the latest version of itunes and 4.3.3  it connects but will not restore my old nots, music, contacts, I can see the phone in itunes and it shows the new phones apps only.  what happend to my data?

Something in your backup may be corrupt. Try wiping it and setting it up as a new device, then sync your apps, data and media back to it from iTunes. DO NOT resotre from your backup. If the problem is contained in the backup, it will bring it right back again if you restore.

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