GS70 - Does not boot - black screen with solid white dash
Sorry for the long post - I've been beating my head against this problem all day, filed a report ticket and really need help from anyone who has ideas.
Yesterday evening after finally relenting and allowing the patch Tuesday updates to install on my GS70 Stealth I tried to power on my computer and it remained stuck at the MSI logo. I waited 3 hours with no success before powering it off and attempting to access the bios by hitting the delete button. The screen turned black except for one non-blinking white dash near the center of the screen. This screen also remains indefinitely and requires a hardware power off to work. I've tried all of the function key presses and recovery shortcuts to no avail.
Eventually I tried to boot into linux via a live USB. I still could not access the bios but, to my surprise, so long as this USB is in my system, Windows happily boots. After this I tried to revert to a system restore point before the updates but that did not resolve the problem. I also tried to update the BIOS but there is no way to install BIOS updates that I know of that doesn't require accessing the old BIOS first (which I cannot do because the black screen with a white dash is still all that shows up). I tried forcing the UEFI bios to load through windows recovery settings with no luck either.
I've sent in an RMA/Support request and hopefully MSI will repair or replace my device but I sent it in for an RMA literally less than two months ago and to be having to do it again so soon is starting to turn me off of the product. For me to insure and ship my device to MSI costs a little over $100 each time which is rapidly turning this $1600 product into an $1800 one and turning me from an MSI brand loyalist to a 'one-star-review everywhere' evangelist. Is it possible that something MSI did during the last RMA screwed up my motherboard (they replaced the disfunctional steel series keyboard with a new marginally more functional steel series keyboard)? Does MSI ever cover the shipping costs for an RMA if the RMA is a result of damage that they caused to the device? Is there anything I should do to try to avoid burning more money trying to get a luxury-priced product I've already paid for to function?
i had similar problem myself on my first GS70 it has some sort of bios problem that it random hangs itself :/ causes OS not to boot and bios refuses to load but i managed to get my recovery USB to boot but not bios yet so i sent laptop off for repair they replaced the motherboard so i got it back then i had an faulty gpu :/ so i took it back and got money back so i bought new one some where else since than i havent had problem so this sort of problem sounds like bios firmware isnt booting propertly :/ so have you tried removing msata and HDD from laptop and then power laptop on? to see if bios gets forced on if so power it off put msata back on and so then power laptop back on and bios shall work again
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I'll keep an eye out for your reply to make sure the issue is resolved.
I hope you have a Happy Holiday!
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