GT70 2PC Dominator 3 x quick launch buttons fast access touch panel not working

Hi, I bought this laptopin USA 3 weeks ago.
Btw, excelent laptop.
If I do F3 and fresh instal, it work all buttons at begining.... After some time, install all my app, like corel, office, adobe, ....and suddenly stop working the button.
Only 3 buttons doesnt work.
1st, media layer
5th - display ON/OFF - this is the most important to me
last one - G button, but I can run it from the taskbar icon.
I HAVE 128GB SSD AND 1TB SATA
My Bios info:
bios version E1763IMS.50W
build 05/02/2014
ec version 1763ems1  ver 7.13
ec bulid  03/07/2014
is really strange, maybe the win 8.1 or other thing that was installed.
any suggestions

Hi, that is the big problem here.
I have the lastest bios/ec and I already try it to reset and keep battery off for 5 minutes (remove the battery from laptop I mean)
But the buttons doesnt works,
I can turn on/off the items on the SCM icon running from the taskbar, except of corse the FAN button that doesnt exist.
But the touch pad buttons doesnt work or light up when I click on them.
bios E1763IMS.518
ec 1763EMS1.517
scm 13.014.06109
what I dont understand is the date showing on the bios/ec info, that I believe should be update to 2015...
I upload picture on my dropbox
https://www.dropbox.com/sc/lszue2s21tqeigd/AADEhZTqxv2VlLnseocfNcTca
https://dl-web.dropbox.com/get/IMG_1605.JPG?_subject_uid=111770444&w=AAAqfIhKpOxIo9HOwZUTQnh8bBydYQemy5h3G-xKBGjhDw

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    To further diagnose Internet Explorer on your system, I recommend following Resolving issues in Internet Explorer (Windows 8), as well as Troubleshooting Wireless Network and Internet (Windows 8). This should help to re-establish a consistent connection between your notebook and wireless network.
    If the issue continues, I recommend performing a backup and refresh back to when Windows 8 was still installed on your system. To do this, I recommend following this resource on Backing Up Your Files (Windows 8), as well as Refresh Your PC to Resolve Problems (Windows 8).
    Please re-post with the results of your troubleshooting, and I look forward to your reply!
    Regards
    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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