GT70 2QD system crash with FANS running at 100% on external monitor only

So I have a GT70 2QD with 4710MQ and 970M graphics.  I've swapped out the hard drives and gone with 2 SSD's and added another 16GB of RAM.  I'm quite experienced with system building, so no concerns there.  My problem only occurs when I have the computer attached to an external monitor.  The fans will get up to max without using the button to enable the cooling boost and the only way to shut it down is to put the system to sleep.  Temperatures are never an issue, especially once the fans get going.  The system will occasionally slow down and lag and has from time to time just crashed and rebooted.  I have none of these issues while using the laptops own monitor, gaming or not.  It is strictly related to being attached to an external monitor.  Any thoughts, suggestions or previous experience with this problem would be appreciated.
Thanks

Quote from: medic10167 on 28-May-15, 22:08:21
Thanks for asking...I've done a bunch of research, and from what I can see on the forums this isn't an isolated incident.  Sadly it seems that ppl that have sent their laptops in for RMA get them back and still end up having the same problem.  It very well could be a motherboard issue, but is that's the case, IMO it sounds like a faulty temperature sensor.  The only fix for that would be a new motherboard.  The cost of doing RMA business with MSI in the past has been atrocious (over $100 for a video card) so I'm afraid to ask what it would cost to send my laptop to them.  All they really need to do is a firmware update that identifies the faulty sensor and changes its operation parameters.   
Firmware update has its limits. Maybe this is something cannot be fixed by firmware.

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    intel i7 920
    6GB RAM
    windows 7 home premium 64 bit
    MSI x58 platinum motherboard
    nvidia GTX 260 graphics
    750w power supply
    got my system being fixed by a professional, but we're stuck right now trying to find a solution to my problem. The system is fine with 4GB in any slot, but when the third stick is put in, the system crashes.
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    system was built out of Fry's Electronics 2 years ago. From the moment that I took it home I was having this problem. I thought it might be a faulty RAM stick at the time, so I had them replaced, but to no avail. The soluton if I remember was to reformat. Everything was fine for 2 years.
    last month I opened up the system and cleaned the dust out of the inside. I removed the RAM and the CPU fan. Hooked everything back up and the system starts crashing and rebooting like crazy, and there's the problem again. It would crash while it's booting up, while it's sitting at the desk top, while I'm on the internet, any time it wanted to crash, it would do so. Not only that, but my BIOS and graphics drivers were suddenly out of date for some reason. I keep my drivers up to date, so this was weird to me.
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    Quote from: tcourchaine on 14-September-11, 02:59:59
    I can't provide you guys with anything, it's been with this guy for over a month. I've been running with 6GB for the past 2 years with no problems until I dusted out the inside of the case. Obviously it aggravated the problem I had two years ago.
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    Best,
    CB

    Solution! I discovered the problem causing the system crash, and I think it is sufficiently interesting to note here so that others may benefit from what I discovered. First, there is no fundamental problem/conflict with the driver for Webcam Live Pro. The trouble in my instance is that I was running another program that utilized the web cam, and that program conflicted with the Webcam Live Pro program that was constantly running in the system tray. Basically, the program in the system tray is loaded with the set-up for Webcam Live Pro. It constantly monitors the computer system to see if the cam is connected to the computer. When it does this while another program is using the cam, the conflict occurs, causing the entire computer to reboot. The solution is to right mouse click the icon for Webcam Live Pro in the system tray, go to settings, and to remove the check that allows the program to check for the presence of the web cam. Just to be safe, I then also exited the Webcam Live Pro program from the system tray so that nothing from that program could interfere with my use of the webcam using another program.
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    Problem description:
    iMac 5K
    The computer is running unusually slowly although it is not experiencing high CPU utilization.
    The computer's fans run at high speed although the computer is not experiencing heavy usage.
    Apple Diagnostics points to SMC problem.
    SMC and PRAM resets have not worked.
    See Etre Report below.
    Thanks for help.
    Herbie49
    EtreCheck version: 2.1.8 (121)
    Report generated 30. März 2015 07:32:40 MESZ
    Download EtreCheck from http://etresoft.com/etrecheck
    Hardware Information: ℹ️
        iMac (Retina 5K, 27-inch, Late 2014) (Technical Specifications)
        iMac - model: iMac15,1
        1 4 GHz Intel Core i7 CPU: 4-core
        32 GB RAM Upgradeable
            BANK 0/DIMM0
                8 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                8 GB DDR3 1600 MHz ok
            BANK 0/DIMM1
                8 GB DDR3 1600 MHz ok
            BANK 1/DIMM1
                8 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n/ac
    Video Information: ℹ️
        AMD Radeon R9 M295X - VRAM: 4096 MB
            iMac spdisplays_5120x2880Retina
    System Software: ℹ️
        OS X 10.10.2 (14C1514) - Time since boot: 0:31:53
    Disk Information: ℹ️
        APPLE SSD SM0512F disk1 : (500,28 GB)
            EFI (disk1s1) <not mounted> : 210 MB
            Macintosh SSHD (disk1s2) / : 499.42 GB (251.32 GB free)
            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB
        Samsung SSD 840 EVO 750GB disk0 : (750,16 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Herbies Daten (disk0s2) /Volumes/Herbies Daten : 749.30 GB (299.14 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
    USB Information: ℹ️
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple, Inc. Keyboard Hub
            Apple Inc. Apple Keyboard
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Anywhere
    Kernel Extensions: ℹ️
            /Applications/Toast 11 Titanium/Spin Doctor.app
        [not loaded]    com.hzsystems.terminus.driver (4) [Click for support]
            /Library/Application Support/Symantec/AntiVirus
        [not loaded]    com.symantec.kext.SymAPComm (11.1.2f18) [Click for support]
            /System/Library/Extensions
        [not loaded]    com.Logitech.Control Center.HID Driver (2.4.0) [Click for support]
        [not loaded]    com.symantec.kext.internetSecurity (1.3.2f5) [Click for support]
        [not loaded]    com.symantec.kext.ips (3.2f8) [Click for support]
            /Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
        [not loaded]    com.roxio.TDIXController (2.0) [Click for support]
    Startup Items: ℹ️
        ProTec6b: Path: /Library/StartupItems/ProTec6b
        Startup items are obsolete in OS X Yosemite
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
        [running]    com.symantec.uiagent.application.plist [Click for support]
        [not loaded]    com.teamviewer.teamviewer.plist [Click for support]
        [not loaded]    com.teamviewer.teamviewer_desktop.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.adobe.SwitchBoard.plist [Click for support]
        [loaded]    com.bombich.ccc.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.symantec.avscandaemon.plist [Click for support]
        [running]    com.symantec.diskMountNotify.plist [Click for support]
        [failed]    com.symantec.MissedTasks.plist [Click for support]
        [loaded]    com.symantec.navapd.plist [Click for support]
        [loaded]    com.symantec.navapdaemonsl.plist [Click for support]
        [loaded]    com.symantec.Sched503-1.plist [Click for support]
        [loaded]    com.symantec.Sched505-3.plist [Click for support]
        [running]    com.symantec.sharedsettings.plist [Click for support]
        [running]    com.symantec.symdaemon.plist [Click for support]
        [failed]    com.symantec.symSchedDaemon.plist [Click for support]
        [not loaded]    com.teamviewer.teamviewer_service.plist [Click for support]
        [loaded]    de.meilenstein.MSTFirstRunInstaller.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [failed]    com.adobe.ARM.[...].plist [Click for support] [Click for details]
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    de.starface.STARFACE-Client.plist [Click for support]
        [running]    ws.agile.1PasswordAgent.plist [Click for support]
    User Login Items: ℹ️
        Notizzettel    Programm Hidden (/Applications/Stickies.app)
        Adobe Reader    Programm  (/Applications/Adobe Reader.app)
        Dropbox    Programm  (/Applications/Dropbox.app)
        SpyderUtility    Programm  (/Applications/Datacolor/Spyder4Pro/Support/SpyderUtility.app)
        PopChar    Programm  (/Applications/PopChar.app)
        STARFACE Client    Programm  (/Users/[redacted]/Desktop/STARFACE Client.app)
    Internet Plug-ins: ℹ️
        Google Earth Web Plug-in: Version: 7.0 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
        Flip4Mac WMV Plugin: Version: 3.2.0.16   - SDK 10.8 [Click for support]
        OfficeLiveBrowserPlugin: Version: 12.2.8 [Click for support]
        AdobePDFViewerNPAPI: Version: 10.1.5 [Click for support]
        FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
        Flash Player: Version: 17.0.0.134 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        iPhotoPhotocast: Version: 7.0
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        AdobePDFViewer: Version: 10.1.5 [Click for support]
        JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
    User internet Plug-ins: ℹ️
        RealPlayer Plugin: Version: Unknown
    Safari Extensions: ℹ️
        1Password
        ExifExt
    Audio Plug-ins: ℹ️
        DVCPROHDAudio: Version: 1.2
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        Growl  [Click for support]
        Norton\nQuickMenu  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: YES
        Volumes being backed up:
            Macintosh SSHD: Disk size: 499.42 GB Disk used: 248.10 GB
        Destinations:
            Backups [Network]
            Total size: 6.00 TB
            Total number of backups: 39
            Oldest backup: 2015-01-31 05:27:48 +0000
            Last backup: 2015-03-27 20:28:54 +0000
            Size of backup disk: Excellent
                Backup size 6.00 TB > (Disk size 499.42 GB X 3)
    Top Processes by CPU: ℹ️
             5%    WindowServer
             0%    Dropbox
             0%    SymDaemon
    Top Processes by Memory: ℹ️
        241 MB    Mail
        206 MB    Finder
        172 MB    Safari
        137 MB    Stickies
        137 MB    WindowServer
    Virtual Memory Information: ℹ️
        29.20 GB    Free RAM
        2.79 GB    Active RAM
        721 MB    Inactive RAM
        1.64 GB    Wired RAM
        1.34 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Mar 30, 2015, 06:58:02 AM    /Library/Logs/DiagnosticReports/deleted_2015-03-30-065802_[redacted].crash
        Mar 30, 2015, 06:55:24 AM    Self test - passed

    First uninstall your antivirus. Use only a vendor-provided uninstaller or uninstallation instructions. Never remove files by hand. Never use an "app zapper".
    If that doesn't fix it, take it back to Apple for service.

  • Flash player causes entire system crash with black screen

    When watching a video on youtube, streaming on twitch or other things my entire system will crash with the following symptoms:
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    -Intermittent stuttering sound
    -Only fixable by a hard reboot (holding the power button). The reset button will NOT work. Video will NOT return, it will continue to loop this way until a hard reset.
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    Your browser name
    Firefox
    Your Operating System (OS)
    Windows (Windows 7)
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    Upon reboot, I get the "Windows was not shut down properly" message. No "Your system has recovered..." message, however. I've seen very few posts about this and none of the solutions help but this is REALLY pissing me off now. It happened to me before and the only fix was a fresh system install. I'm not doing that again.

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    Quote
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  • Desktop system crashing with "Projects."

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    Quote from: tcourchaine on 14-September-11, 02:59:59
    I can't provide you guys with anything, it's been with this guy for over a month. I've been running with 6GB for the past 2 years with no problems until I dusted out the inside of the case. Obviously it aggravated the problem I had two years ago.
    i agree, maybe that wasn't the solution. it was after all 2 years ago and my memory was fuzzy. After a month and a half with this guy I got my comp back today. He reinstalled windows 7 and updated the BIOS. That helped out a lot, but it still froze twice, and reset it's self once with 6GB RAM in it. I took the 3rd RAM stick out, givign me 4GB, and noticed that my graphics drivers weren't updated yet, so maybe that was the reason for the crashes? I'm not so sure about that either though, because after I updated the GPU drivers it froze not too long after that. Maybe I needed to reboot for the drivers to take full effect? it didn't prompt me to restart, so I'm a little uncertain there.
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