GTA V $10 pre-order reward

Does GTA V still offer a $10 Pre-Order reward cerficate? It is still listed on the Pre-Order deals page but when you click through it is no longer there. Just wanted to check to see if it will be applied to an online order. thanks!

Hey sweetdavieg,
It does! Customers who pre-order and purchase an Xbox One, PlayStation 4, or PC version of Grand Theft Auto V are eligible to receive a $10 bonus certificate. Just keep in mind that the bonuses are not typically awarded until 15-20 days after pickup or shipment, so you won't necessarily see record of the certificate right away.
Thanks for your interest in pre-ordering with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Missing Pre-Order Reward Zone Certificate for Fifa 15

Hi - please let me know who I should contact regarding the missing pre-order certificate for Fifa 15. Thanks!

Hello joogle,
When it comes to things like missing Reward Certificates from gaming pre-orders, we can certainly help you out right here on the forums! While I thank you for pre-ordering and purchasing FIFA 15 at Best Buy, I’m sorry to hear that you may not have received the bonus from the My Best Buy Get $10 promotion. I’m happy to review your account and help if needed!
Using your email address on file for the forums, I was able to locate your My Best Buy membership. In looking, I actually do see that you received the 500 points for pre-ordering FIFA 15. You’ll see the points if you look back to 5/30/14 when you pre-ordered the game. You can review your points by logging into your account on BestBuy.com and clicking the My Best Buy tab at the top.
You should be set here! However, please let me know if you have any other questions or concerns.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Re: Gears of War: Ultimate Edition ($10 Pre-order Reward Certificate)

So I pre ordered when the 10$ reward was available. Will best buy still honor this or is everyone not gettign the 10$ reward?

Hello sixthnewkid,
Thank you for being a My Best Buy member and pre-ordering your games from Best Buy. We're pleased to have earned your loyalty.
I'd like to specifically thank you today for pre-ordering the Gears of War Ultimate Edition from us. I am sorry for any earlier confusion, but I regret that this title is not a part of our "Get $10" offer. That being the case, there will be no bonus points for anyone who pre-ordered previously. Any other My Best Buy Gamers Club or Gamers Club Unlocked benefits still apply.
Sincerely,

Never received $10 rewards on Arkham Knight pre-order

Hi there, It's been over a month since I picked up Arkham Knight after pre-ordering online and I haven't received the $10 pre-order reward for it, any idea what's going on?

Hello candlej4ck,
Welcome to the Best Buy forum!
If your pre-order of Batman Arkham Knight was picked up or shipped within 7 days of the official release day (6/23/2015), then you should qualify for the "Get $10" pre-order bonus. It can usually take up to 20 days for points to officially post to a member's My Best Buy™ account. After looking over your account, I can see why the bonus points have not posted and it has to do with the time of the day you placed your pre-order.
With that being said, your pre-order may not have actually been a pre-order. I am going to send you a private message so that I can go over your pre-order and your My Best Buy™ account with you in additional detail. To check your private messages, you will want to login to the forum and click on the little yellow envelope icon located at the top of the page.
Where are my My Best Buy Bonus Points?
Thank you for posting and for being a My Best Buy™ member.

Victory Can Be Pre-Ordered not showing in my purchase history

I pre-ordered Call of Duty: Advanced Warfare last week, for the Xbox One, but in my purchase history, it does not show the 500 point "Victory Can Be Pre-ordered" bonus A.K.A. the $10 reward certificate you would recieve for pre-ordering the game. I was curious why this is... I pre-ordered Sunset Overdrive, and the victory reward bonus shows for that game. Both were in the $10 pre-order reward section. Any help?

Hello Jeramiah,
It typically takes 15-20 days for base points and pre-order bonuses to post, so you won't necessarily see an entry for your Call of Duty: Advanced Warfare purchase quite yet. The points associated with the pre-order bonus certificate may also not appear as pending and instead simply be available for use at the end of that timeframe.
If you still haven't seen records of either the purchase or your pre-order bonus certiciate at the end of 20 days, let us know and we'd be glad to look into the situation on your behalf at that time.
Thank you for your patience and understanding, as well as for purchasing your copy of Call of Duty: Advanced Warfare with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Pre-ordered 4 games, haven't received the $10 reward certificates

Hello,
Last month I preordered 4 games (Little Big Planet 3, GTA V, Far Cry 4 and Dragon Age) which were picked up on release (11.18). All are supposed to come with a $10 gift card, when I picked them up they told me they should be on my rewards account after two weeks.
I have not received them, were they supposed to issue them to me when I picked the games up?
Solved!
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Bad news first, Little Big Planet 3 and Dragan Age were never part of the $10 pre-order/purchase promo so that`s why you won`t be recieving $10 certs(500 MyBB pts) for either of those titles.
Far Cry 4 and GTAV are eligble titles and they released on 11/18 so those pts should post in 15-20 days. If they don`t show by Dec. 8-9 then bump this thread for assistance.

Destiny - $10 Reward Certificate for Pre-order and Purchase

So as the title states, according to BB's promotion,anyone that pre-orders the Destiny game and purchases it, gets a $10 reward certificate.
I was one of the lucky few that actually pre-ordered the Destiny Limited Edition and did not have it get cancelled due to limited suppy. Regardless, why doesn't the Destiny Limited Edition have the special offer for the $10 reward certificate for pre-order and purchase? I am hoping this is just an oversite.
Promo Link
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Hi JBROWN52,
Congratulations on securing a copy of the Limited Edition of Destiny!
I wanted to jump in and reiterate what enuf has said. The $10 Reward Certificate bonus should be credited to your My Best Buy account within 20 days after you receive your copy of Destiny, whether it be picked up in-store or shipped to you. If for any reason you don’t see the points after this time has elapsed, please create a post letting us know and we’ll be more than happy to help out.
Let us know if you have any other questions and thanks for pre-ordering Destiny at Best Buy.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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$10 Rewards for Destiny pre-order and $10 Bestbuy Giftcard with Evil Within pre-order

I have yet to receive either of these. I understand my Destiny purchase still says pending (although I received my $10 rewards for Madden 15 within a week of me picking up purchase). When should I receive the $10 rewards certificate?
Also, I pre-ordered Evil Within months ago and I see now that anyone that pre-orders get a $10 giftcard. Shouldn't I still get this?
If anyone can help and correct this, it would be greatly appreciated. My member # - (removed per forum guidelines)
Thanks!
Brandon

Not a problem!
Whenever a BestBuy.com order is cancelled (or returned), any funds held for that order are automatically refunded to the original form of payment. This process typically takes 2-3 business days for gift cards, while reward certificates are applied back to your My Best Buy account in the same length of time. For debit and credit cards, the exact timeframe required before the funds are available again is dependent on the card's issuing bank.
If you no longer have the original gift card, then we can issue a replacement with the remaining balance. To request a replacement, simply give our gift card support team a call at 1-888-716-7994 or leave us a message in the BestBuy.com board. Additional info on gift cards can also be found here:
BestBuy.com > Help Center > Gift Cards
http://bbyurl.us/GiftCards
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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I canceled a pre-order and now my reward certificate isn't showing up?

I pre-ordered Destiny for the Xbox One and canceled my order. I paid partially via credit card and the rest with a $15 reward certificate. It's not showing up on mybestbuy.com now, was my reward certificate voided when I canceled???

Hi plus1zero,
It looks like you cancelled your pre-order today, so you should see the certificates point value ($15 = 750 points) repost to your My Best Buy™ account within 3 to 6 business days. If you do not see those 750 points repost to your account by 9/8/2014, then please send me a private message and I will make sure they are added. You can send a private message by clicking on the blue button within my signature.
Returns When a My Best Buy™ Certificate was Used
Thank you for connecting with us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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Pre-order pickup, reward certificate, and payment option questions

I pre-ordered an item on bestbuy.com for pickup at a local store. When I got there, I asked if I can use my reward certificate and the customer rep said that I couldn't. Is that true?
Another person next to her said she could back out the charges and re-enter the item, but when I told her I got it at a special pre-order price (gamers club unlocked price) she said she wouldn't be able to honor it.
Also, if I bought an item online and picked it up at the store. Can I change my payment method at the register? I asked someone a couple weeks ago and they said they couldn't change payment methods.
Solved!
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Hi there Mcbutters-
We appreciate that you choose Best Buy to place your pre-order! I’m sorry to hear about the confusion you’ve had with this order and some others around how to get that reward certificate added to an order. Hopefully I can help clear some things up for you.
To answer your first paragraph, that it technically true. When you place an order for in-store pickup, you are charged for the order when the store indicates it is ready for pickup. At that point, the payment method cannot be changed. However, once the transaction is complete, the store may be able to perform a return and then re-ring the purchase for you. Keep in mind however, that any funds used from gift cards, reward certificates and your credit card would not be immediately available as in general it takes a few business days for those funds to go back on the cards or accounts.
This leads me to my next point, which is generally we are unable to modify the payment method beyond changing a credit card on your order beyond 30 minutes after the order has been placed. While your credit card is not charged until the item ships or the store indicates that it is ready for pickup, the card is generally authorized right away for 3-5 business days. This is the same time frame we offer for changing shipping or pickup options as well, you can find more information on that here. Another option would be to do as Batman1982 suggested and cancel your order to then place a new one. Again, it may take a few business days for funds to return to gift cards, your My Best Buy account, etc.
However, there should be no reason why they would not have been able to apply the 20% off new games software benefit that you get from being a Gamers Club Unlocked member.
I hope that this helps, but if you have any further questions, please let me know.
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Reward Certificates And Pre Order Cancel

Hello. I previously pre ordered Evolve using a 10 dollar reward certificate. I hardly cancel pre orders so this has never happened to me. I was wondering if I canceled it would I lose the 10 dollar reward certifcate? I pre ordered it awhile back so I'm sure it's expired. I plan on ordering another game right away with it and the money I had down on the pre order. I've completely lost interest in Evolve. After seeing the all the future dlc costs I don't care much about this game anymore.

Good morning BrennanP,
Thank you for taking the time to post your question to the forum.
While the $10 certificate you applied to your Evolve pre-order may have expired, the point value ($10 = 500 points) should repost to your My Best Buy™ account 3 to 6 business days after you cancel the pre-order. The certificate would have been considered fulfilled when it was applied to the pre-order, so the expiration date should not come into play.
If for some reason you do not see 500 points repost to your account after 6 business days or if you placed the pre-order on BestBuy.com and want help cancelling it, then please feel free to send me a private message and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature labeled "Private Message."
Returns When a My Best Buy™ Certificate was Used
I hope you have a wonderful day!
Derek|Social Media Specialist | Best Buy® Corporate
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Stick of Truth pre order....$20 or $10 reward certificate?

So I have a question, that I would love to have answered as a LONG time elite plus, rewards zone silver, and gamerzone unlocked member.
If you can recall when South Park: Stick of Truth was originally able to be pre ordered it qualified for the $20 back in reward zone certificates. Since that point the program has changed, been altered, and things have happened. I did not expect to wait well over a year for the game. Will people who preordered, kept the gamerzone unlocked, still be allowed to get the $20 certificate or is that out of the question?
I think that even though the program has changed, that is the last game to ever be offered under that program, and it should be honored. It was one of my driving factors in pre ordering.

Hey howellhawk30,
Good question! As long as you were a Gamers Club Unlocked member at the time of the "Victory Can Be Pre-Ordered" offer and you pre-order South Park: the Stick of Truth prior to its release date and purchase it within 7 days of when the game becomes available, you are still eligible for $20 in certificates. For additional information though I'd encourage you to check out our FAQ:
My Best Buy "Get $10" Gaming Pre-Order Offer
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Concern over Pre-order $10 Reward Certificate

Hello, I pre-ordered Battlefield Hardline for the Xbox One and picked it up on release day. Well, I saw the drop in the price so I went in to get the price adjusted, but I don't think the lady there helping me really knew how to do it. After about 10 minutes of just standing there, she finally got me the difference back but on the receipt, it says exchange, not price match nor price adjustment, even though I kept the game and everything, she just refunded me the price difference. Well, it's been over 15 days since I got the game and my account shows no points nor reward certificates, so I'm wondering, did she do the process wrong and mess up my pre-order certificate? Any help would be appreciated, thank you.

Hello BahrKode,
Thank you for posting your concerns about your My Best Buy certificates. I was able to locate your transactions and it appears that the points were allocated to your account on 3/17/2015.
You can view the current status of your account by clicking here and logging in. Please let me know if you don't see these points in your account.
Blake|Social Media Specialist | Best Buy® Corporate
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$10 reward certificate with EVERY pre-order using GCU?

So every single time I pre-order with my GCU I will get a $10 certificate?

Hey MutantMike,
It'd be amazing if our Get $10 program worked that way, but alas, it does not -- My Best Buy members must pre-order and purchase an eligible title to receive this bonus. A full list of qualifying titles can be found here:
Get $10 in Reward Certificates
The offer is also limited to one bonus certificate per My Best Buy membership per title. For example, if you were to pre-order and purchase two Xbox One copies of The Witcher 3: Wild Hunt and one PlayStation 4 collector's edition of the same title, you would still only be eligible to receive one $10 pre-order bonus certificate.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Reward Points for pre-order $?

I pre-ordered Sunset Overdrive the day before release and also started a new GCU membership either before or after that transaction. I placed $5 on the game since the 20% discount for GCU wouldn't apply to until pick up so I couldn't accurately pay off the game as part of my pre-order.
Upon picking up my copy I received the $5 off the post 20% discount (and an additional $2.50 came off from an old BB store credit I had). My final for the game itself was $40.46. There were a few other items on the receipt that granted some points toward my next gift card but if you add the total for my entire receipt that was paid out (not uncliding the store credit. Instead of receiving $45.25 worth of points I received just the $40 worth of points and my original pre-order purchase it reflecting zero points earned. Both transactions are reading as Pending still so I'm not sure if that's the problem or what. I'm concerned that if I had paid $40 worth of pre-order and my final pickup out of pocket cost was like $1-2 would I only have received $2 worth of points? If so I'll never spend more than $5 for a pre-order and the victory pre-order $10 credit you want to lure us in with turns out to be $5 only.
Just curious to if the pre-order value (when actual cash and not a trade in or trade credit) will count for points after all the transactions go from pending to final.
Solved!
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Hello Laronvas,
Enuf is correct on both counts: it typically takes 15-20 days for points to post, and no points are earned for portions of purchases paid for using gift cards, store credit or reward certificates as payment. For full details though you may want to check out our My Best Buy program FAQ, available here.
Thanks for reserving and purchasing your copy of Sunset Overdrive with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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GTA V $10 pre-order reward

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