GTX 560Ti Hawk high temperature and noise

First of all I want to say "Hi" because this is my first post here!
Second, I have problems with my GTX 560Ti Hawk! The problems are high temperature and very loud fans! I bought this card less than a month ago and it didn't work properly from the first day but I wanted to give it a chance so I kept it for a while so I could monitor symptoms. I haven't even tried to OC it. I monitored it the way it came from the box.
In idle card doesn't go over 40°C which is fine by me considering the weather but when I play games it goes all the way to 85°C and it's loud as jet taking off! It's is pretty much intolerable to be near this card when playing games! This product is advertised to be very cold and very silent but now that isn't the case. What bothers me most is that the card was running on open bench table which has very good air cooling ( I made it myself and decreased ~10°C compared to my case). That means that my Hawk would have burned if tested inside the case, or it would fly away!! :D
Everything is good until card hits 76°C - that's tolerable temperature and the card is still silent, but when it hits 76°C and goes up, all hell breaks loose!
Card doesn't crash and it runs perfectly (got performance increase ~30% from my GTX 460) but way higher temperatures and noise above advertised makes me wanting to crash it with a sledgehammer! :D
I RMA it today and waiting for answer which should arrive in two weeks tops (quick when taking money but very slow when support is needed)
I wanted to ask if RMA is even possible when card isn't crashing??? I RMA cards with similar problems before with no problems but that was Gigabyte - not sure what can I expect with MSI because this is my first MSI product since 2003. RMA should be possible because card has failed to fulfill expectations which are guarantied by MSI...
If they refuse to send another card or return the money, what should I do???
Computer specs:
AMD Phenom 2 X4 955BE
Gigabyte GA-790XTA-UD4
2x2 GB DDR3 Mushkin Blackline Stiletto
MSI GTX 560Ti Hawk (previously owned Gigabyte GTX 460 768MB which never went above 65°C even highly OC-ed)
Seasonic 620-GM
Patriot Pyro 60GB and WD 640GB Green
Thank you!

This is a user to user forum. Everyone here are users just like you. If and when someone is able to respond to your post, they will. There is no obligation by any individual to do so. Its a matter of having a bit of patience. If you don't have that patience, then please don't take it out on the online population of this world at large. If the community members were paid to address problems, then that would be a different story. But thats not how it is.
>>Please read and comply with the Forum Rules.<<
You are welcome to contact MSI technical instead. >>How to contact MSI.<<
  seeing that you decided to give up before having any responses.
You are still welcome to open a new topic if you so wish, with a less antagonistic approach.

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