关于CRM service process 和 R/3的internal order.

这是我最近做的一个问题，觉得比较有意思，拿来和大家分享一下啊。
客户做了一个service order，有两个items.当他保存这个order的时候，R/3那边就会生成一个internal order,(这个是和
co 相连的，也就是co那边要做cost analyse) 然后，他又根据这个service order做了一个service confirmation，在完全copy service order的明细之后，又追加了一个新的费用或者spare item, 保存之后，他发现有产生了一个新的internal order，the system do not post to the internal order of the originating document.
我跟开发确认过，这个是因为如果客户追加的明细是一个 'unplanned' item- by this I mean that there is no reference to another item, specifically a complaint item. In this case, the system creates a new internal order. This is standard bahaviour.
The second internal order is created because the spare part is added
manually and no reference exists to the predecessor document/item.
If you clicked on the copy item in the follow-up then this would have a link to the pre-decessor document and
only 1 internal order would be created.
If you want to change this, you'll have to use the CRM_UPLOAD_CO BADI
note 855906 is needed for the BADI to work correctly.
In the method, you can ill the reference guid if it's empty, thus
creating only 1 internal order.
本来还想写中文，实在太慢了，改英语了，希望大家不要介意啊。
这块是关于service, 大家一起学习啊。
谢谢。
昭杰

Good article! Maybe I will encounter related issue,thanks.

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Faxing adobe pdf forms using actions in CRM service process

Hi experts,
Does anybody has experience in sending adobe PDF forms as a fax using actions in CRM service processes? Currently I use this by implementing a PPF BAdI, but what else configuration, software and hardware requirements I need to make faxing work in CRM?
Is it possible to use 3rd party software to send the fax for example winfax and transfer the fax number to this?
Regards:
Gabor

Dear Dezso,
As far as I remember, we already know each other
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Deatils of CRM service/process

Microsoft.Crm.Application.Hoster.exe
CrmAsyncService.exe
Microsoft.Crm.Sandbox.WorkerProcess.exe
Till now i able to find out the above service/process running in CRM server which realted to MsCrm.
Are there any more service/process running?
Which are they?
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A CRM installation has several services/processes running. I suggest you look at the Implementation Guide for the version of CRM you are using for more details of installed services.
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Plant not populating in internal order

Hi All,
When we release a serivce order in CRM-Service, system is creating internal order. But it is not populating plant field in internal order. We have done the customizing of linking service organization to plant in CRM. Could you please let me know if there are some other configurations/enhancements to be done to derive plant field for internal order in ECC?
Regards
Suresh

If plant is maintained in Customer-Material Info Master & Customer Master, it will be defaulted in Sales Order.
But incase of Plant being maintained in Material Master, it is a common practice that it requires to be maintained in Sales Otder. If before entering the Material, Plant is maintained at Header level in sales Order, it will default in Line items, else it is required to be maintained for all Line Item.
This is Stansdard SAP.
Regards,
Rajesh Banka
Reward points if helpful.

Internal Order creation in ECC after creation of Service Contract in CRM

Hi,
I hv created Service Contract in CRM, but there is no internal order created referring this in ECC. Even no errors in CRM. What shall i chk for this.
rgds,
balu

Number range was changed in ECC for internal orders

Budget Process (Linked the maintenance Order into Internal Order) in EAM

Dear Experts,
Scenario for Repair & Maintenance with only MM & FICO module live w.e.f. 2007 (PM not live)
Process Managed thru Internal Order (Order Type: RPMT)
Budget managed through Investment Management (IM); Budget is directly entered against the IO using transaction IM52
Scenario for Repair & Maintenance with only MM, FICO & PM module live (PM went live in 2010)
It was proposed to assign budget against each Maintenance Order. Since the number of maintenance orders being used is very high, it was decided to link the MO & IO so that budget will be assigned to the IO and when the MO is settled against the IO, the budget in IO can be deducted accordingly. The proposed process to assign budget in Internal Order against each Maintenance Order are given below-:
1.)     In EAM process one can plan/procure material and External Services only when the Maintenance Order is created & released but practically it has to be planned long before any Maintenance Activity (Maintenance Order to be linked with the estimate so that PO can be created against the estimate).
2.)     The no. of Maintenance Order generated in EAM Module is very large as Maintenance order is created for almost each and every maintenance activity. It is cumbersome to allocate the budget to each and every maintenance order. There should be a single estimate for maintenance activity (as in MM module) and that should be linked to maintenance order so that the actual cost of Indent/Service Entry Sheet can be deducted automatically from the estimate (Maintenance Order is to be linked with estimate).
3.)      While doing return Indent the cost of return material is not being added to the maintenance order automatically (Maintenance Order is to be linked with estimate).
4.)      If Material & External Services not planned in the maintenance order (estimate), the user must be able to do that through Internal Order (estimate), hence the Internal Order must be link to the Maintenance Order. They should able to record the planned & actual cost in the maintenance Order.
Process followed:
1.) Created Internal Order in KO01 for Repair & Maintenance Order Type
     Assigned budget to Internal Order thru IM52
2.) Created PM order and assigned Internal order against Settlement Order in tab
     u2018Locationu2019 and in Settlement Rule with 100%. In this Section attach the Internal
     Order with selection type u2018ORDu2019.
3.) Released both orders and issue the Material for particular Operation and then
     determine the Cost for material .After that performed MIGO for consumption of
     materials.
4.) Settled the PM order in KO88.
     Settlement process was successfully saved.
Problem faced:
After posting the goods movement (against each Maintenance Order) and settlement of the maintenance order against IO, we still find the budget assigned to the IO is not consumed/deducted.
1. Actual cost of maintenance is not reflected in the internal order
    immediately. We have to run cost settlement (t-code KO88) for the
    maintenance order each time the actual cost is incurred in the maintenance order.
2. Also in the case of return indent, the value of returned material is not directly
    added to the available budget of internal order.
3. When the material is issued from store through the reservation generated by
    maintenance order, system does not check for budget in the internal
    order/maintenance order while issuing material from the store.
4. It must not be allowed to create reservation from the internal order of order type
     RPMT.
5. In case of external service in the maintenance order, the unit of
     measure in the requisition is set to u201CD (days)u201D by default. System does not allow
     changing the unit of measure in the requisition (it should allow to change the unit
     of measure or set the unit of measure u201CJOBu201D).
6.) When the material is issued from the store through reservation generated in
     maintenance order, system does not check for budget in Internal Order
     (estimate)/Maintenance Order while issuing material from store.
Thanks & Regards
Deepak Soni

Hi,
1. Actual cost of maintenance is not reflected in the internal order
immediately. We have to run cost settlement (t-code KO88) for the
maintenance order each time the actual cost is incurred in the maintenance order.
As per the standard system budgeting is done against the actual cost only. And until you settle your order the actual cost from
maint order are not getting transfered to IO. Once they are transfered system is checking for the budget.
2. Also in the case of return indent, the value of returned material is not directly added to the available budget of internal order.
This is similar to first point, when you return goods there will be negative cost on the order, this has to be settled until that system will not compare the IO budget with maintenance order actual cost.
3. When the material is issued from store through the reservation generated by maintenance order, system does not check for budget in the internal order/maintenance order while issuing material from the store.
The budget you have assigned is at IO, how can system will check the budget while issueing goods for maintenance order. We may have to develop or use some user exit over here. Which will trigger checking of budget from the settlement receiver IO for that maintenance order.
I think you may have to go for development. These are my observations from my experience.
Regards,
NNR

Is there any Web Service to create Internal Order?

Hi,
I have to find out a suitable Web Service which can create internal order. I have searched in SOAMANAGER but did not find any such WS. Does anybody have an idea whether there is any such WS?

Hi Tirth,
If you are using a bapi for webservice then these threads may help you.
How to create WebService from BAPIs
How To Expose BAPI As a Webservise
If you are creating your own webservice then create an application in java,then expose it as webservice.
Regards
Sreedhar

Settlement of PM order over Internal order

In order to control revenue budget from being over run we have developed Internal orders in controlling with the combination of Cost Centre & GL Code. The internal order are statistical in nature.
We are facing the following problem:
1. In PM order (IW31) settlement rule is defined as following:
                  1.1     CAT "Order"
                  1.2     Settlement Receiver "3440-2360010 3440"
                  1.3     Amount 1000
                  1.4     Settlement Type is Full
2. The problem occurs when there are different internal orders
3. After we run settlement rule (KO88) it runs successfully.
4. KSB1 report shows that the amount is split among all the settlement receivers
5. Whereas requirement is that amount against a particular internal order should be charged to its GL account and cost centre only.

Dear Sreenivas Kadiam,
I go to spro-----Plant Maintenance and Customer Service--Maintenance and Service Processing---Basic Settings----
General Order Settlement------Maintain Allocation Structures.
The following allocation structures are already defined:
A1     CO allocation structure
A2     No split
PM     PM allocation structure
PR     PARCO Allocation Structure
I could not find the (settlement cost elements setting should be 'BY COST ELEMENT' for receiver category ORD.)
Please advise
Regards
Aftab Ahmed Khan

Using Internal Orders to Capture Vehicle Maintenance.

Dear Experts;
Our company has automobiles that are service by a third party.
We create service LPOs whenever the vehicle service is due.
Once the service is done, a service acceptance is done and payment process.
Now we want to use Internal orders to capture the vehicle maintenence costs.
Kindly advise me on the type of Internal order we shouldcreate and how the LPOs and payment should be processed againest the Internal order..
Thanks in advance.
Richard.

Hi
Create a Service PO on your vendor
Assign the IO Number in the PO (Use Acct Assgn Catgry F)
When the service is rendered, enter the Service Entry Sheet in MM module.. Expense would be posted to the IO
In one of the Text Fields, you can capture the Vehicle No or use exit COOPA003 to add customer defined fields in the IO
br, Ajay M

CRM SERVICE ECC CONTROLLING Integration

Hi Expert,
We are working with Service Contract mgmt with ECC COntrolling integration.
After we create a Service Contract an Internal Order (CO) is defined in CRM in order to collect service costs.
This Internal Order represents a material service (without cost). The u201Ccostu201D of this material service is the Internal Order balance.
After creating a Service Confirmation, a Sales Order is created in ECC and it is used to bill the material service. Revenues are posted in CO-PA but costs remians still in the Internal Order.
However, in order to have profitability analysis by material service, these costs should be settled to CO-PA and we are currently not able to match the INTERNAL ORDER COSTS with the SERVICE CONFIRMATION REVENUES.
Do you know how can I determine a settlement rule that automatically match those transaction? (the material number is a characteristic to be included)
Thanks and Regards

Hi Ashish,
Could you please tell me how do we assign the debit memo request to the internal order.
I am creating a debit memo request from the confirmation. the debit memo request doesnt have the internal order number that was created in ECC. And hence, I am not able to post the revenue from the confirmation to the internal order.
Could you please help.
Regards,
Itisha

Internal orders used in account assignment

Hi,
Pl let me know about internal orders used in account assignment. How it works?
Tx
Uts

Hi,
Posting to Cost Center and Internal Order
If you have added the field Internal order in the Asset Master as a statistical order and you want your depreciation
posted not only to the cost center but also to this order.
In transaction OAYR in the IMG you define how depreciation posts to the depreciation posting rules - there is a CO assignment box where you have to tick both cost centers and internal orders.
What is internal order? Explain with example and how it is related to cost center.
An internal order is used to accumulate cost for a specific project or task for a specific time period. An internal order is therefore used for a short period with a specific deadline.
Your internal order will usually settle to cost centers (and not visa versa) according to the settlement rule in the order setup.
An internal order can therefore be used to group all the expenses incurred to plan and hold a conference over a 3 month period. The order can be settled on a monthly basis to cost centers. When the conference is finished the order can be settled finally. The cost of the conference will then be spread over 2 or more cost centers, but can be viewed in total on the internal order when needed.
Internal Orders - It is an instrument used to monitor costs and, in some instances, the revenues of an organization.
Uses of Internal orders
Monitoring the costs of short-term jobs
Monitoring the costs and revenues of a specific service
On going cost control
Internal order categories
Overhead Orders
Investment Orders
Accrual Orders
Orders with revenue
Cost centers are not for specific job. e.g If you have open Trade-fair / exhibition (1 month period), then to allocate cost, you can use Internal Orders (Say IO) you can post to IO, and from their to various cost centers. If management were to ask you the cost of that exhibition, Internal Order will help you
Cost center is a responsible center in SAP. It cannot be defined as statistical but in transactions it may become as per other co objects.You will be able to find out the performance of the cost center using activities and plan values with actual value. This is lowest cost object in SAP. This will become a statistical object when you allocate the cost to other higher objects. Cost can be allocated to other cost centers or co objects but not fi objects like GL,assets, inventory etc. can be defaulted in transactions through cost element. It cannot be a cost object for a revenue element, revenues are always taken for other higher CO objects. No budget functionality is available but planning functionality is available and is always measured for a year in business.
Internal order is the second CO object - which can be defined as statistical or real. You will be able to define Budget and planning figures - more than one year also. Can control the postings of FI through budget controls. You can have the report of Plan vs actual including commitment. Cost cannot be allocated but settled through settlement rules and profiles. The receiver of the values can be any object not like Cost center - can be CO objects and FI objects. Ideal for R&D expenses capitalizations, etc. Status profile is linked to this which controls many individual transactions in each status which is a part of this Internal order. It can also receive postings of activities from Cost center. Settlement profile is an wonderful tool for variety of settlement - needed for FI and CO - legal requirements also and Revenue requirements also for any country.
All SAP CO orders like Production order, Plant maintenance order, etc will behave like Internal order with more functionalities.
Internal Order (Definition as per CO): -
An instrument used to monitor costs and, in some instances, the revenues of an organization.
Internal orders can be used for the following purposes:
Monitoring the costs of short-term jobs
Monitoring the costs and revenues of a specific service
Ongoing cost control
Internal orders are divided into the following categories:
Overhead orders - For short-term monitoring of the indirect costs arising from jobs. They can also be used for continuous monitoring of subareas of indirect costs. Overhead orders can collect plan and actual costs independently of organizational cost center structures and business processes, enabling continuous cost control in the enterprise.
Investment orders - Monitor investment costs that can be capitalized and settled to fixed assets.
Accrual orders - Monitor period-based accrual between expenses posted in Financial Accounting and accrual costs in Controlling.
Orders with revenues - Monitor the costs and revenues arising from activities for partners outside the organization, or from activities not belonging to the core business of the organization.
Thanks & regards,
Kiran

What is meant by internal order?

Hi
what is meant by internal order?
thanks in advance

An instrument used to monitor costs and, in some instances, the revenues of an organization.
Internal orders can be used for the following purposes:
Monitoring the costs of short-term jobs
Monitoring the costs and revenues of a specific service
Ongoing cost control
Internal orders are divided into the following categories:
Overhead orders - For short-term monitoring of the indirect costs arising from jobs. They can also be used for continuous monitoring of subareas of indirect costs. Overhead orders can collect plan and actual costs independently of organizational cost center structures and business processes, enabling continous cost control in the enterprise.
Investment orders - Monitor investment costs that can be capitalized and settled to fixed assets.
Accrual orders - Monitor period-based accrual between expenses posted in Financial Accounting and accrual costs in Controlling.
Orders with revenues - Monitor the costs and revenues arising from activities for partners outside the organization, or from activities not belonging to the core business of the organization.
Regards,
Aparna

Settling investment internal orders to an asset (AA310 msg)

hi.
I am wondering if somebody can shed some light for me on the following:
let's say we have 2 investment internal orders (representing 2 different projects) which are to be settled to one asset.
for the 1st order the job was done and the status changed to TECO in 2010. Upon full settlement (KO8G, full ) the cost has been settled to an asset (from AuC) and the asset has been capitalized. the capitalization (aquisition) date was set to the end of the period (e.g. Dec 31, 2010).
the status of the 2nd order has been changed to TECO in 2011. Currently when I'm trying to do a full settlement of the 2nd IO (with KO8G, partial capilazation) I'm getting AA310 (asset value date in diff year) as far as the system is trying to default the asset value date to date when the IO status was chagned to TECO (2011). I do not want to default the asset value date on the KOG8 screen.
The question - what is wrong in my approach and what should I do in the case I have a second investment orders to settle to a final asset.
Sorry if I was not clear, i'm primarly an abaper but trying to understand some business processes related to internal orders and settlement. any information to understand this relationship would be appreciated.
thank you,
viktor

Creation of Internal Order- KO01
Maintain Settlement receiver as the AUC asset
Settle the Internal Order- KO88
Now the values have come to AUC asset
Distribution of AUC- AIAB
Enter the Settlement receiver as the Main Asset
Settlement of AUC- AIBU

Scrap HU via HUMO - mvt type 551 doesn't req internal order

Hi there --
I want to require Internal Order (CO/PP order) on movement type 551 / scrap transactions. I made the CO/PP order a required entry via OMBW, and now when I process a 551 via MB1A, the internal order is required as expected. However, if I scrap a handling unit via HUMO (Edit > Change HU Posting > Other Postings > Pick for scrapping), the system does not require (or even allow) me to enter an internal order. I am able to save the transaction, and a 551 movement is processed without an internal order on the FI posting.
Any ideas on what's going on here and how I can ensure that the order number is required in HUMO for scrap txns???
Thanks!
Allison

I logged an OSS note with SAP about the inability to support the internal order number entry via the HUMO transaction.
They replied:
Unfortunately there is no standard possibility to make this field
available for any movements with HUMO (Main Program SAPLHUMO) in
standard. You only will reach your expectation with a modification in
the logic of the SAP Standard solution. Please check note 170183.
The customizing table MIGO_CUST_FIELDS, is where fields are set to
obligatory or optional. This table is specifically for setting fields obligatory or optional
when the movement is done through the transaction MIGO and other IM
transactions. The table description for MIGO_CUST_FIELDS as follow-
[MIGO: Field Selection per Movement Type]
Has anyone attempted this type of Mod?

Where can we see the " Change document history " of internal order .

Dear Experts
Where can we see the " Change document history " of internal order .
which are the tables help us to get the change document history .
Eg : The   Order From CRM get replicated to internal order in ECC . When   we do
some changes ( addition of new line item ) in CRM , it will update the internal order in ECC. I want to   see the changes in Internal order .
Regards
Raj

Hi Rupesh
Thank you Rupesh   for your updation and   Answer . i still have some doubts . i tried the same in system , here are some of   my findings ,
Will   it gives complete date wise log of   changes in I/O. - I am not able to   see the full   log
Eg : When ever make some changes in   The CRM   order , the   changes get replicated to ECC as the CRM REMOTE as the user , But   here i could not get that complete history of change .
If you have any other solution , pls let me now .
Regards
Raj

关于CRM service process 和 R/3的internal order.

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