Guarantee problems in Chile with MacBook Pro

Hello.
I bought my MacBook Pro Retina one month ago.
Right now, it is in the Service, cause it freezed two times. Where is the problem? That error isn't happening for them (or that's what they say) so I can't go to the shop where I bought it to ask for my money or a replacement (as the law says here in Chile).
I even have a video with that failure, but they still insist that they don't have the problem, so the MacBook is fine.
I paid almost $2000 (yes, here is more expensive than in USA), for a bad computer that hangs when im using Google Chrome and Twitter (yes... nothing else).
What else could I do? Is there any way to contact Apple?
Here in Chile we don't have more than Resellers and, as you see, they are not the best for these kind of things.
I hope that you could help me, and sorry for my mistakes in your language.
Regards,
Victor.

You could try talking to Apple:
http://support.apple.com/kb/HE57

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